Best Buy Reviews and Complaints
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Purchased a cell for my daughter at a Best Buy in Calgary, NW approximately 3 years ago. Decided the protection plan (via AGI) would be a good deal at $5.24 per month. The first phone screen stopped working and was replaced. The next received water damage, which...
Sold a LEMON and they dont care!!! | Best Buy review from Westminster, Colorado
On 3/14/2012 I purchased a 40" Best Buy Brand (Dynex) TV. Exactly 90 days later (June 14th) it DIED! Just died. I had it plugged into the surge protector that the sales rep sold me. This area had not had a storm, nor a power interuption. The store was incredibly rude (Josh- Store Manager at Tulsa Memorial Drive Location). I had to call a Geek Squad line that told me the TV would be repaired but not for 10 days. Plus I have to take a half day off work to sit around and wait for their technician to come and service the TV. I am a single mom and this is the only TV that I have. I work very hard and the $450 that I spent on this purchase took me three months to save for. The store didnt care a single bit, even said "you may have done something to break the TV, and if so we will do nothing to help you". I have a 10 month old child and it is only he and I in the house (no pets). I keep a perfectly clean house and have not done a single thing to the TV, but turn it off and on. It is beyond believable that it is OK to sell someone a product (piece of junk) that only lasts 90 days and then treat the customer like they did something wrong. I will NEVER spend another dime at BEST BUY----EVER!!!!!
Best Buy Customer Care
BestBuy | Best Buy review from Washington, District Of Columbia
I went to best buy to buy a hard drive and my check was declined by Telecheck. There was more than enough money in my account to buy 4 hard drive. I see there is a lot of people that have the same problem. My advice is to stop buying from stores that use Telecheck. If the consumers stick together and the stores will lose all the sales that Telecheck declines it will hurt there bottom line. I would think Best Buy would have someone with some intelligence but if you look at how bad the us economy has become this is not the case. Just look at Best Buy sales last XMAS.
No One Helped At Best Buy
I went to best buy for a home theatre system.I was in the tv/home theatre systems for 30-40 and non of the employees asked me if I needed help.I had to get someone after 40 minutes to have someone help me,she did not get someone.I went into there own store home theatre section and started watching a movie.One of the employees came in there to turn down the bass but did not ask if iI needed help.I left the store not earnng my business.I would recommend Compusa for threre customer service
Best Buy is the Worst Buy !!!!
Was informed on the Best Buy site that the headphones I wanted were available at the Atlantic Ave store in Brooklyn...The salesperson went all over the store and could not locate the headphones I wanted to purchase.His computer file stated that the store had about 3 pairs available....After 1/2 hour he informed me that I should go to a store associate and order the headphones for pick up at this store....If the headphones were not available at any store, who were they going to deliver them from ???? It was a 1 hour round trip wasted by *** moronic Worst Buy site !!!!! If they go out of business, they will not be missed....
Best Buy--Lancaster, PA
I'm a previous customer of Best Buy. I bought my laptop there in December 2010. I had to return in December 2011 (with my warranty) to get work done when it crashed. In May 2012, I went to Best Buy to buy Microsoft Office and have it loaded onto my computer. I also bought a printer--it was on sale!! But when I asked for help I was told I'd be charged $30 an hour!!! I went to Office Max and got the same service for LESS MONEY and better customer service!!! SHOP OFFICE MAX--BEST BUY SUCKS!
DO NOT BUY APPLIANCES FROM BEST (WORST) BUY!!!! | Best Buy review from San Diego, California
Step 1: They take your money. Step 2: They say they'll have it delivered in 3 days. Step 3: They lied. Step 4: They say it will be a month before you get your washer/dryer combo. Step 5: They lied. Step 6: They say it will be another week. Step 7: They bring the washer/dryer but refuse to hook it up. Step 8: They say someone will come and install it the next day. Step 9: They lied Step 10: They say someone will come and install it the next day. Step 11: They lied Step 12: They say someone will come and install it the next day. Step 13: They lied Step 14: They say someone will come and install it the next week. Step 15: They lied Step 16: They say they will credit $100 for inconvenience Step 17: .......... yea, they lied again.... and again, and again. Conclusion: They will take your money, They will lie to you, You will be miserable. Why bother, you're better off purchasing from a small retailer, you may pay a bit more, but at least have a better handle on situation. Best (WORST) Buy is a BIG CORPORATE LOSER!!!!
Best Buy extended warranity
I bought a LG dishwasher,stainless steal tub,I bought a five year warranity,they said if they had to come out and repair it 3 times,they would replace my dishwasher with a new exact model.Well after the 5th time,I ask about their replacement promise,well they said it had to be for 3 different things ! The transmission went out twice !! The dishwasher did not get much use,because I'm a 70 year old widow.One repairman even told me they sold me a lemon.I will never buy from Best Buy again.Don't be fooled.
Best Buy Replacement
Unsolicited calls, broke HD in front of me | Best Buy review from Pittsburgh, Pennsylvania
who the *** would want to do business with the scags at BEST BUY? they broke my harddrive right in front of me to try to sell me a new computer, sold my friend a computer that was supposed to be brand new and it had someone else's personal info including SSN, banking info, etc. and you call people's cell phones to use up their time and many pay for those unsolicited calls for their ***! they do not belong in business and anyone who shops in their store is sick! they can shove their automatic dialer too
Poor customer service | Best Buy review from Los Angeles, California
Walked in to Bestbuy to pickup my internet order. Guy in yellow polo directs me to counter. Another guy in yellow polo is looking at a computer monitor as I walk up. He stares at the monitor and doesn't say anything to me for a full minute. Finally he says I'll be with you in minute and walks away. I stand there for a few minutes and look over to see him talking and laughing with the other guy with the yellow polo and takes his place at the door. Finally a guy with a blue polo comes over and takes care of my purchase and does so courteously and with a lot of enthusiasm. I guess either yellow polo means too important to wait on customers or too dumb to wait on customers and can only greet you as you come in or check your bag as you leave.
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