Best Buy Reviews and Complaints
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Horrific Experience with Best Buy's Outlet Center & Customer Service
I have never been treated as disrespectfully as a consumer as I have through my experience with Best Buy. I am due with my second child any day and I have spent more time arguing with customer service than I have preparing my bag for the hospital. I attempted to purchase a product online that would act as a big brother gift for my first son and was sent the wrong item not once, but twice. Even my attempts to return the original botched item were made impossible by best buy. I was told I would be e-mailed a UPS return label which never happened. I then spent over 30 minutes on the phone while a team of people created a return label- because apparently you need a team of people to create a return label. I was told I could place the package in a drop box, which turned out to be incorrect. I had to drive many miles to the nearest UPS store to mail the package back to Best Buy in 100 degree heat. Again, let me point out that I am 9 months pregnant. I was also unable to receive the new item because Best Buy stipulated that someone must be here to sign for the product without mentioning that to me. Again, another trip to the UPS facility. Imagine my surprise when I received the wrong item YET AGAIN! It's even the same mistake that was made! Unbelievable! I have just spent the better part of the last 2 hours on the phone with customer service. Each time I was promised that I would be transfered to a manager who would correct my issue and each time I was either disconnected or rerouted back to the original automated message. And on top of all of this, my son will now not have the one gift that he was looking forward to. I have never in my life experienced such horrible customer service. I can assure you I will never shop at Best Buy again- whether online or in the store. How Best Buy stays in business is beyond me. I will make sure to publicize the horrendous practices at Best Buy to anyone who will listen- via Facebook, the blog that I write, or any other way I can think of. I would rather pay twice the price at the Apple Store and be treated like a normal human being. They should be ashamed of themselves.
Phone lines | Best Buy review from Washington, District Of Columbia
After I purchased a dishwasher by phone, I was holding the line for installation for 20 minutes with loud music in my ear, and no one answers. I called customer service again, and the same thing happened. I called and complained and was told it would only take a minut, and the same thing happened. I called a fourth time, and asked to speak to a supervisor but the appliance specialist told me he was not available. I asked him to have installation call me to set up an appointment but he told me he couldn't do it. Finally I yelled at him and cancelled my order. Everytime I call, I have to press bottons on the phone to be connected to the right person, who just connects me with an appliance specialist who has to ask me everytime for my address and phone. I am never purchasing anything again from Best Buy. I hope they go out of business. They have no sense of customer service.
Best Buy Installation
Kaspersky notice | Best Buy review from Derry, New Hampshire
I, too, got a message from Kaspersky saying my credit card was about to expire. Like the previous complaint, I have been unable to talk to anyone. Endless menus. Reached a person asking if this was related to Kaspersky; said yes; she said she would transfer me to the appropriate party. Then the phone went dead. Is this a scam? Is someone trying to gain access to my credit card number? I will never do business with this company again! Had first talked to the local store who informed me they could not help and to call the 888 number. Wow, no wonder they have bad reviews.
Best Buy Credit Card
Best Buy's customer service stinks.
I tried for nearly an hour to talk to someone about my Kaspersky Protection Plan threatening to expire. Which is utter nonsense in the first place: 1. It's already paid for and 2. My credit card is not about to expire as they claim it is. I tried calling 1-888-BESTBUY. Their phone service seems to be designed for maximum customer aggravation. I was transferred several times, forced to either listen to loud, obnoxious music or dead silence after being told my wait would be more than twenty minutes. Calling the store I purchased it from was the same: more phone transfers which ended up back to the 1-888 number. I still haven't gotten any help.
Best Buy Credit Card
No guarantees against bad service | Best Buy review from Cleveland, Ohio
I bought a $300 HTC phone and a $35 prepaid Virgin card (and a car charger and a screen protector) at Best Buy in Tukwila, WA. Had the phone for a day and had one problem after another. Called the Best Buy Mobile store in Southcenter to try to help me get the phone working, and the clerk gave me the wrong information. Said he'd look further into it and call me right back. Two hours later, no call. Went BACK to the store, and THAT'S when the manager (who had sold me the phone based on a glowing review of Virgin) told me not to expect much of Virgin's customer service. He seemed to be okay with the notion that if you're a prepaid customer, you shouldn't expect basic customer service"”like competent help with getting your phone to work. I listened to him talk to Virgin to try to fix the problem, and they gave him the wrong information"”and kept insisting they were right (and that was the supervisor, after the first person was of no help). They weren't. He finally got it straightened out"”sort of. He insisted the phone was working, but my sister, who was with me, still couldn't get through on her phone"”which otherwise was working fine. I decided to return the phone"”and what was my reward for finding out how horrible Virgin's customer service was? They kept the $35 for air time- none of which I had used. I hadn't made a single call (other than a couple of attempts to see if the phone was working); and ONLY returned the phone because I saw firsthand how hard it was to resolve a small problem with Virgin. The manager complained that I was being unfair by holding Best Buy responsible for not giving me a 100% refund. Well, it's certainly not my fault that Best Buy chose to sell a product from a company with horrible customer service. And it's not my fault that the manager didn't warn me that Virgin might only be a great deal if you don't have any technical problems with your phone. Bottom line? Virgin was horrible. And Best Buy's attitude toward my problem with Virgin was horrible. I won't deal with either again. Ever.
Purchased a cell for my daughter at a Best Buy in Calgary, NW approximately 3 years ago. Decided the protection plan (via AGI) would be a good deal at $5.24 per month. The first phone screen stopped working and was replaced. The next received water damage, which...
Sold a LEMON and they dont care!!! | Best Buy review from Westminster, Colorado
On 3/14/2012 I purchased a 40" Best Buy Brand (Dynex) TV. Exactly 90 days later (June 14th) it DIED! Just died. I had it plugged into the surge protector that the sales rep sold me. This area had not had a storm, nor a power interuption. The store was incredibly rude (Josh- Store Manager at Tulsa Memorial Drive Location). I had to call a Geek Squad line that told me the TV would be repaired but not for 10 days. Plus I have to take a half day off work to sit around and wait for their technician to come and service the TV. I am a single mom and this is the only TV that I have. I work very hard and the $450 that I spent on this purchase took me three months to save for. The store didnt care a single bit, even said "you may have done something to break the TV, and if so we will do nothing to help you". I have a 10 month old child and it is only he and I in the house (no pets). I keep a perfectly clean house and have not done a single thing to the TV, but turn it off and on. It is beyond believable that it is OK to sell someone a product (piece of junk) that only lasts 90 days and then treat the customer like they did something wrong. I will NEVER spend another dime at BEST BUY----EVER!!!!!
Best Buy Customer Care
BestBuy | Best Buy review from Washington, District Of Columbia
I went to best buy to buy a hard drive and my check was declined by Telecheck. There was more than enough money in my account to buy 4 hard drive. I see there is a lot of people that have the same problem. My advice is to stop buying from stores that use Telecheck. If the consumers stick together and the stores will lose all the sales that Telecheck declines it will hurt there bottom line. I would think Best Buy would have someone with some intelligence but if you look at how bad the us economy has become this is not the case. Just look at Best Buy sales last XMAS.
No One Helped At Best Buy
I went to best buy for a home theatre system.I was in the tv/home theatre systems for 30-40 and non of the employees asked me if I needed help.I had to get someone after 40 minutes to have someone help me,she did not get someone.I went into there own store home theatre section and started watching a movie.One of the employees came in there to turn down the bass but did not ask if iI needed help.I left the store not earnng my business.I would recommend Compusa for threre customer service
Best Buy is the Worst Buy !!!!
Was informed on the Best Buy site that the headphones I wanted were available at the Atlantic Ave store in Brooklyn...The salesperson went all over the store and could not locate the headphones I wanted to purchase.His computer file stated that the store had about 3 pairs available....After 1/2 hour he informed me that I should go to a store associate and order the headphones for pick up at this store....If the headphones were not available at any store, who were they going to deliver them from ???? It was a 1 hour round trip wasted by *** moronic Worst Buy site !!!!! If they go out of business, they will not be missed....
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