Best Buy Reviews and Complaints
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Play station | Best Buy review from Toronto, Ontario
bought a play station and when i bought it home, the machine did not match the box and the call of duty was missing. I try to return this for an exchange but they refused. Instead, i got humilated by managers and employees. I learn my lesson, i will make sure to check the inside box before any purchase. I called Sony and was told the machine did not match the box that came with it. The serial number of the machine did not match my receipt. I am never going to shop at best buy and i am pissed.
I bought a laptop, a Toshiba Satellite. I thought I was going to walk out after my purchase & take it straight home & check it out... Oh NO!!! After & I mean straight after the purchase, the Geek Squad took it & said they needed to "make sure" that it worked properly &...
we purchased a nice dynex 55 inch tv from best buy may 11 2011 and we also purchased the extended warranty on it. june 12 LITERALLY the HDMI portion of the tv stopped working....comcast came out and it was NOT comcasts issue but the tv......so GEEK SQUAD came out to...
Is there worse Customer Service? | Best Buy review from Houston, Texas
Previously bought a Rocketfish wireless outdoor speaker and transmitter from the local Best Buy. The product works well. Went to BB online to order another Rocketfish speaker. "On backorder". Waited 60 days, then contacted them. "Your order was cancelled". Are you getting more, and can I order one? "I'll transfer you". Wrong department. "You need a Team Leader. I'll stay on the call until we get one." Nope. Left on hold for 45 minutes until I hung up. While on hold I called them from my cell. "We cancelled your order; you can spend an extra $60 to get the combo product. I don't know if we are going to get more. You can't order it now anyway". I really hate to say it but I'm kind of glad Amazon is kicking their rear. I try to do business with them but their service is so horrible they make it difficult. Imagine, a customer who is ready to buy right now, knows the exact item they want, isn't looking for a "deal", and they can't accomodate that?
BESTBUY CUSTOMERS SUCK! | Best Buy review from Miami, Florida
As i am reading these comments i cant help but think man these people are !d!ots... READ YOUR TERMS AND CONDITION!! Please do your self the favor before posting anything *** on the page about how they didn't do this or that. Then READ THE BACK OF YOUR RECEIPT! This clearly states your return policy Please do your self the favor before posting anything *** on the page about how they didnt do this or that.You'll sound retarded And last but not least NO THE COMPANY IS NOT CLOSING OR GOING BANKRUPT! Please do your self the favor before posting anything *** on the page about them going out of business and this is why and why not do some research they are actually at a profit this year! With or without you there is millions more internationally that enjoy it very much.
Best Buy duped me into taking my bad camera back near the end of it's warranty, instead of replacing
Bought an Olympus Stylus Tough in June 2010. Has been sub-par since purchace. Guarunteed at 33 ft. below. Took in for repairs. Took to bank of river and got water damaged. Sorry warranty is expired. I was told I was rude. They got away with it. Plus, it's guarunteed not to break up to a 23 ft. drop. I called customer service and got no help. We have had problems with this camera since purchasing it. It is not as easy as they make it sound to drop it off and repair it. They are so nice when they are selling you the warranty, only to drop you like a hot rock when you need to use it.
Uninformed sales people | Best Buy review from Newark, New Jersey
I went to Best Buy to purchase a laptop the other day. I only had one requirement for a computer. I told the sales person that I wanted a laptop with a really quiet fan. I stressed this, because it was the one thing I really needed. He showed me a laptop and told me it should be the quietest in the store. I purchased it and began using it. The fan is really loud and runs often. It drowns out my music or whatever I'm doing at the time. It's a bit ridiculous since all I sacrificed on so many other features to get one that supposedly had the quietest fan. They also sold me several things to install from CD, but neglected to tell me that the laptop had to internal CD drive. Now I have internet security that cost me 100 dollars, but no way to install it on my loud laptop. Thanks.
Service 3 days away for burning up refrigerator! | Best Buy review from Minneapolis, Minnesota
Best Buy's "customer service" is a JOKE and they sell ***. I bought a refrigerator in September 2011. Last Sunday I noticed my refrigerator was not just hot, but burning hot. I called BB and they couldn't get someone out until Wednesday!! I told them I was concerned about a fire and still, nope, not till Wednesday. I had to call a 24 hour service to come out and fix the refrigerator because of my fear of fire. The fan had gone out. I called BB today to get a refund and they give me this *** about how I invalidated my warranty by getting an outside person to fix it. That's how this company gets out of their warranties, delay service so you have to go somewhere else and then you invalidate your warranty. PIECE OF *** FROM A PIECE OF *** COMPANY. Not to mention that the refrigerator, since day ONE, has made noises like a cranky sick animal. PIECE OF ***.
Best buy wouldn't sell me a cd with a parental advisory sticker on it because you have to be 18. I'm only 17, and my birthday is in a few months. Best buy wonders why they are losing money and are on the *** of bankruptcy within the next few years, it's *** like this that causes you to lose sales with minors, I hope you guys go bankrupt, and if you do soon, I won't feel sorry for you at all, good thing I can download this album online, or I could buy it from independent stores too
Best Buy cheated me over and over again
I received the Email on 6/18/2012 from BestBuy indicating that the laptop I ordered (Order Number: BBY01-463621017620 ) on 6/17/2012 has been cancelled because BestBuy was unable to verify my information. The fact are: 1. One of my order I placed for a laptop in early June was canceled based on the same reason as this time. I called the number provided by the cancellation letter, and had verified that my account information was accurate and correct. My bank account also showed that Best Buy had charged my credit card for the order. Although I was also promised to get response within 24 hours after the call. But Best Buy didn't response any more. 2. I placed another order then for a mouse with my same account. I received the mouse within two weeks. This means that my account information is correct and accurate. 3. I placed an order this time on 6/17, got processed, showed on my bank account; but was canceled again. These are BestBuy's mistakes obviously, no matter how they have been caused. BestBuy should correct its mistake timely, stops cheating customer over and over again. At least, BestBuy should verify its own system instead of hurting customer's interests. BestBuy should send me the laptop I have ordered on 6/17/2012. APOLOGY IS NOT ENOUGH. Thank you. Xi ***
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