Filter by rating :
filters

I ordered this $900 sound bar online. It was an "open item". The description was "excellent condition". | Best Buy review from Nashville, Tennessee

1.0
Details
I ordered this sound bar online. It was an "open item". The description was "excellent condition". I returned the sound bar to my local store and was told they don't have anything at the "quality" that this sound bar was. And even if they did they wouldn't be able to let me have it at the price that I paid for the one online for. They refunded my money and as they opened the box they asked me where the remote was. I never opened the box so I didn't even get all the damn parts. I don't know what was in the box other than the sub woofer.
View full review
Review
#1429730 Review #1429730 is a subjective opinion of poster.
Cons
  • Lousy service
  • Entire experience
Reason of review
Damaged or defective
Loss
$429
Preferred solution
Send me another Identical sound bar for the price I paid for this one!!!
Tags
  • customer servive
1.0
Details
I have placed an order on November 22nd 2018 and supposed to get my item by 04dec 2018 which I never recurved it so then I waited for another 15 days and still didn’t get it. When I called cus rep she re shipped my order n I was told on the phone that I shud be getting...
View full review
1 comment
ayesheh n
#1653015

I had the same experience and its more than a month that I haven't receive my laptop and they don't refund my money

Review
#1429594 Review #1429594 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Never received the item
Reason of review
Order processing issue

Please do better | Best Buy review from Fairfax, Virginia

1.7
Details
https://www.facebook.com/1682946784/posts/10211611683082644/
View full review
Review
#1427725 Review #1427725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Rip you off by telling you lies | Best Buy review from Reseda, California

I'm visiting from Australia, told the service guy the we are from Australia and that all our phone networks are GSM. The stupid Muppets advices us to get Total Wireless as a pre-paid service so we can use our phones. Well TW only use CDMA, this is incompatible with our iphones. If I was still there at Simi Valley it would punch those jerks in the face, I spend $110 on a service that I can't return for a refund. The sales muppet know I would be leaving the next day so he knew I was unable to return to the shop.
View full review
Review
#1425735 Review #1425735 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Lied to get the sale or do not know products
Loss
$110
Preferred solution
Full refund
2.7
Details

Update by user Jan 15, 2019

As of January 15, 2019 I have not been contacted by Best Buy. Not holding my breath.

Does the company typically respond to complaints on Pissedconsumer.com website? I am surprised how poorly the company is rated on this site but given a lack of effort to remedy...

View full review
Review
#1425500 Review #1425500 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • Worse than bait and switch is bait and deny service
  • Poor customer service
Reason of review
Not as described/ advertised
Will never go to Best Buy again. Do not purchase appliances from them. I purchased washer and dryer in October. December 15 and dryer still not connected. First dryer did not fit, was told in the store it would. Delivery team told me to order a different dryer and also...
View full review
Review
#1425194 Review #1425194 is a subjective opinion of poster.
Service
Best Buy Dryer Installation
Reason of review
Order processing issue

Never Buy Anything Again From Best Buy

1.8
Details
Bought a stove at full price. was told to call night before delivery as my delivery time frame was 6 hours long. Called the night before as instructed. Was on hold for 45 minutes. Then I heard something and the mysic stopped. Whoever picked up my call never responded. hung up eventually. I will never buy at Best Buy again.
View full review
Review
#1424226 Review #1424226 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Employee | Best Buy review from Louisville, Kentucky

this emplyee came up to me.did not identify himself at. grab the cellphone out of my hand.yes my y cell phone.want to look at this.i like this cell phone.we went outside was rude to me dont come back at this store at all.what did i do wrong.i don't know what i did wrong at all.starts fooling around with my phone what for.
View full review
Review
#1423104 Review #1423104 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
I was coming into the best buy store on 12/11/2018 around 8-10:am and I was looking at some phones, and trying to get some help, I was kinda of amazed of how much the whole place had change. There was a couple in front of me waiting as well, When the woman had stated...
View full review
Review
#1422668 Review #1422668 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Very upset
  • That someone did come to my ad and help name nakia
Reason of review
Poor customer service
Loss
$1

Customer service | Best Buy review from Las Vegas, Nevada

1.9
Details
I call and call the store and it takes several attempts and then when I do get them on the line they are extremely rude and geek squad is the same. I have had to take back a pc several times and I have only had for 3 mos. Its frustrating to keep packing it up and lugging in store. I have never had such rude people on the phone.
View full review
Review
#1420827 Review #1420827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Exchange policy
Cons
  • Customer service and damaged product
  • Were nice at first than they turned nasty and condasending
  • Lost time and money
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution