Best Buy Reviews and Complaints
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22
ISSUES RESOLVED
3.3K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.4K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
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- Latest review first
- Most helpful reviews first
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Beware of Best Buy & Gardner White My name is David and I recently got a Tv from Best Buy via Gardner White. After 2 months the tv went out, so I called the service department (Geek Squad). They said they couldn't order my parts because I got the tv through Gardner...
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2 comments
Mr Lanz,
My name is Jeff Ballard I am Gardner White Service Manager. I would like to see what I can do to assist you can you please email me your order information so I can look into your calim.
Jeff@gardner-white.com. Thank you
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Review
Loss
$1400
Best Buy review in Folsom, California: Account shield agreement--NOT
I filled out the Best Buy quick application for a no-interest purchase of a TV. I was asked to sign on two lines. I didn't read the application, which apparently is what they were counting on. I had evidently agreed to buy credit insurance, which I did not want. When I finally noticed the charge on my bill, I called, and they stopped the insurance payment. But they sent me a copy of my signature on the form to prove I had agreed to the purchase of insurance. Got me! But only once, I won't give them another chance.
3 comments
Review
I spent $8k on a home theater system from Best Buy along with the "Black Tie" added guarantee. I began having issues with the sound about 6 mos. after purchase. The Geek Squad refused to come and resolve the issue but instead had me call Sony. A Sony tech came and...
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3 comments
If it is not a TV that is your problem, you MUST bring in the HT receiver/ speakers to the store Best Buy offers 0 in-home repairs for those products free of charge, again read your Terms and Conditions, this is what they are there for
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Review
Best Buy says buying refurb is a risk I took.
I purchased a refurbished TV from Best Buy's website and the next day I got an e-mail saying that it was back-ordered and would ship within a month. One month later I got the TV and after installing it I turned it on and found out that both speakers were broken. When I called Best Buy, they said that a person would contact me in three business days to discuss. After a week with no call, I called them. I had to get three different supervisors before anyone would help. The guy who I finally spoke with said, "well you bought a refurbished TV and that is always risky, if you wanted it to work perfectly you should have purchased a new one." They are coming next week to pick it up and will not refund my money until then.
2 comments
Review
Product
Best Buy Website
Loss
$1200
Best Buy has awful customer service. After being ignored for 15 minutes by groups of employees standing around while talking and laughing, I walked by a rep station several times, in hopes that she would acknowledge my existence. She didn't. When I asked her...
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6 comments
I'm sure the original poster wasn't even much older than those "snotty young people"
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Review
Best Buy review in Salem, Oregon: Fridgidaire Gallery model is dangerous
We bought a Fridgidaire , Gallery model, less than two years ago. Within 90 days it ceased to keep food under 40 degrees and would only half-freeze things in the freezer. Several service calls yeilded no change. We've lost hundreds of pounds of food due to mold, etc. Temperature in the doors ranged from 46-48 degrees. With all the service nothing has changed. Fridgidaire and its service provideder will not respond now to replace the unit. We'll buy another brand so our we and our kids aren't poisened by poorly cooled food. I've contacted the Oregon Dept. of Justice Consumer Protection office and others. Dean
Review
Best Buy review in Arcadia, California: Preorder ***
Best Buy had such a run on their Jaws Blu Ray exclusive edition they decided to sell the copies that customers placed on pre-order if they hadn't been picked up in the first few hours of the store's opening. Upon querying the manager of the store (who dodged me for roughly 20 minutes) I was told that I could not put in an order to replace the disc while I was physically IN THE STORE, but I had to go home to a computer and input the order again. Goodbye, Best Buy . . never again. Check this article out: http://consumerist.com/2012/08/best-buy-accepts-pre-orders-for-jaws-sells-all-copies-to-other-people.html
Review
Service
Best Buy Manager
Best Buy review in Lodi, New Jersey: Wireless Router
I purchased a wireless router on Saturday 8/11 from the Springfield store, the associate was very nice and very reasuring me that it was a simple hook up and if I had any problems to call 1888bestbuy, so on Tuesday was my first chance to hook this wireless router up. I called the 1888bestbuy number and the girl had not a clue what I was talking about when I told her that I was having a problem hooking up this wireless router she told me to call my cable company. I then call the geek squard and spoke to Chris he was not at all helpfull and very very rude to me when I told him I was just gone to return the router he rudly said well go ahead and suggested that I call my cable company. I feel that these people heard that I was frustrated and should of been more helpful and not so rude to me.
1 comment
Review
Loss
$47
BEST BUY - NO PSN CARD
I bought almost 48 hours ago a PSN 20$ card from best buy and their website sates that you get your e-mail with code in 15 MINUTES it's BEEN ALMOST 2 DAYS and nothing! I've sent e-mail and commented on their forum but no answer from NOBODY! that's outrageous! I'm about to cancel my purchase because it's ridiculous, if a company can't do what they promisse or state they shouldn't state it! I hope they know I have my rights as a consumer and if it were a problem with my credit card they should have told me already, and not make me look like an ***! THAT'S IT - BEST BUY NEVER MORE! AND I WANT MY PRODUCT!!!!
Review
Product
Best Buy Website
Loss
$20
Best Buy review in Middletown, New York: BestBuyFragrance.com Scam
This website sucks. They claim to send new unopened items which they did. But when I opened the bottle there was black specks in the cologne and it smelled absolutely nothing like the original. i have been wearing Abercrombie and Fitch's Feirce for years and it has a very strong and distinct smell. The cologne I received from bestbuyfragrance smelled NOTHING like the stuff I've been wearing for so long. I just emailed them for a refund but ater reading other reviews I have a feeling that's not going to happen. I guess we'll fing out.
3 comments
Review
Product
Best Buy Website
Loss
$60
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bamaknight82@live.com They get money on the back end to sell that service. They trained to tell you what it does and give you the option of buying it.
management pressure employees to sell acount shield. the employee needed to get one to get management of there back.
that is why they did not say anything. I worked for them for years have any questions on how to get around this stuff than I maybe able to *** you.
I've been a paid shopper for 3 years and I'm a retired marine. Something I've learned from my military career is read what you sign. Do blame them because you don't pay attention
You didn't read, you signed it, but it's their fault? That makes a lot of sense. Do you sign everything without reading it?