Best Buy Reviews and Complaints
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Best Buy in Roanoke, Virginia - Victon of credit card fraud
I was a victom when an X-girlfriend used my credit card to purchase 2 lollipop laptop computers. I filed a dispute and that started the investigation. They reviewed the in-store surveillance of the day I was victomized, and said even though she amitted to signing my name and that I had given her my permission to do so. They said that because I had been in the store with her earlier that day, that it was ok for her to sign my name on the receipts which signatures did not even vaguely resemble my signature, one was just basically up and down loops ! The Best Buy dispute department never would admit it wa forgery and I ended up having to pay for the computers. I was very disappointed on the view they had taken and had for a long time enjoyed shopping at Best Buy, but now I would not reccomend anyone trusting their card holder safety terms.
Best Buy Credit Card
Best Buy worse place to buy electronics
My boss recently purchased me a 50 dollar gift card to Best Buy and when I went to redeem it they scanned the card and told me that it was not activated correctly when it was originally purchased. Then they "couldn't find" the transaction in the computer and refused to honor the gift card. I have had several poor experiences at Best Buy and for that reason I normally will not shop there, however in this case it was a gift card and I didn't have much choice. There sales associates are rude, unprofessional and act like they could care less. Gift card or not, I will never set foot in another BestBuy
Best Buy Gift Card
Best Buy in Chantilly, Virginia - I purchased a anti virus software& it was a defective cd..there was a discolored line going thru it.
i bought this anti virus software,would not work..a discolored line going thru it.was defective..they would only exchange it. did not want another i want my money back! Its seems so unfair, the only way i could ever know if it worked or not was to open the box,they gave me a new one and they opened the box!! I did not want a different one I just want my $$$ back!! i WILL NEVER BUY FROM BEST BUY AGAIN...THEY ARE SO VERY DISHONEST...WHAT SHOULD I DO WITH THIS ANTIVIRUS SOFTWARE?? IM ON A very limited budget...how do you people get away w/this??
Best Buy- Poor Customer Relations
We bought a Westinghouse 46 LED 10hz 1080p TV from best buy. Turned the TV off and it would not turn back on. Called the Geek Squad and they came out to repair it. The problem: The Geek Squad guy said the panel was completely blown. I asked him what caused it. He responded: "They are engineered to fail" and then showed me a tiny wire that goes from the main power source to the panel. It can't carry the load and it burns out the panel display. Long story short, they cant get the panel and I have to return it. However, since they don't have a replacement Westinghouse, I have to spend another $150.00 to get a comparable LED TV. The store manager didn't even want to hear what I had to say, just said "That is what we are gonna do for you," and he turned around and walked away. This was the Best Buy store #406 in Grand Rapids, MI. I would NOT use WORST BUY for your electronic purchases because they wont stand behind them even if they are WITHIN the warranty. Terrible service, terrible customer relations.
Best Buy in Baltimore, Maryland - Delivered the wrong refrigerator 90 minutes late
After 7 service calls in 18 months, I was allowed to return an LG refrigerator under the "no lemon" policy. The salesman helped us pick out a new refrigerator and sent us to customer service. The customer service rep at the Columbia, MD store did not know what she was doing, so the process took over an hour. We had to wait 17 days for the new frig to be delivered. I was called a few days beforehand and told the delivery would take place between 4 and 6 pm. At 6:30 on delivery day, I called and was told they would check on the truck. After staying on hold for 30 minutes, a different rep told me the truck was 15 minutes away. After the delivery men finally left, I opened the frig and realized it was the wrong one! I immediately called customer service and was told I had to take care of it in the store. I spent over an hour at the store with an appliance representative. Bottom line, the refrigerator I was shown no longer exists. I have to suck it up and keep a refrigerator I don't want. I'll never purchase another appliance at Best Buy!
Best Buy Customer Care
Best Buy in Phoenix, Arizona - Geek Squad Battery and charger
Purchased a laptop with extended warranty and was told by sales person that I could receive a replacement battery and charger. The warranty expires on the 29th of this month. I received a letter offering a renewal of the warranty. When I had the unit in for repair in Feb. of this year I was told the same thing when I picked up the laptop after it was repaired. Yesterday I call the store and tell them that I want to get my battery and charger, the answer was sure either come into the store or call Geek Squad and they will ship the charger and battery to my house. Today I called the Geek Squad and after a extended conversation the person on the phone said they could only sell a new warranty and I would need to talk to the parts department and that he didn't think I could receive both items as there was a one week wait after the first item was shipped and my warranty will of expired. Called the store, the same place I was told yesterday that I could do what was promised. The Geek Squad rep told me I was out of luck and would not receive both items and that the Best Buy employees have no idea what they are talking about and that only a Geek Squad person could give me accurate information. If the best you can do is blame your fellow employees for not knowing what they are talking about no wonder they are having problems.
I bought a microwave from bestbuy.com. it came damaged. i called best buy immediately and was told a return shipping label would be sent to me. the next day I called again. i was told the same thing. 10 days later still no label and when I called again i was first...
Best Buy Replacement
Best Buy in Orlando, Florida - Poor display of Professionalism
Was on vacation in Kissimmee, FL & decided to visit a Best Buy there. It was store # 1411. My friend needed some accessories for his Apple iPad. First off, we weren't greeted at all when we entered the store. We find the computer department & it was very busy. 20 minutes go by & we are unable to get any help. There were 2 managers in the department just standing there, doing nothing. One of the managers, a bigger stocky guy, seemed to just yell & complain about his associates right in front of us. He was just talking to himself. I didn't get his name but I remember his initials being C.S. Another skinny manager his named, J.G., was very condescending to other shoppers & literally treated the employees like dogs there. The employees didn't seem very happy & neither were we. We ended up just leaving the store. I will never shop at Best Buy ever again.
Best Buy Manager
Best Buy in Yorktown, Virginia - They don't care about you.
I bought a brand new tv from them on July 4 this year. I was moving it today and the screen cracked. I brought it in hoping there was something they could do. They told me it would cost me $35 to send it off and that it would cost $900 to fix. The tv only cost $899!!!! When I asked them to talk to a manager, they said they were all in a meeting and not available. When the manager finally did come out she was completely rude and did not care about my problems. I asked them to sell me another tv at a discounted price and she said no!!! I left and went to HH Gregg and bought a new tv. I will never spend another dime at best buy.
Best Buy in Cape Coral, Florida - Worst Buy - Stole my 10 dollars
Retuned a HDMI cable that the salesman said I needed and I did not this cable cost 50 bucks. I don't live close to the Best Buy store and I returned the cable 36 days after the purchase with the reciept. The customer service said it was out of return and would have to do a no-reciept return for store credit. I said that that would suck but better than nothing. Then she said that I would not get my 50 bucks back that was written on the reciept because the Item had gone on clearance and was 10 dollars less. So now I get 40 dollars worth of instore credit. Best Buy you are a rip off, F^C$ OFF steal my 10 dollars and make my buy something from your $hyttY store. F^C$ OFF again. Shame on you.
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