Best Buy Reviews and Complaints
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Don't work with Best Buy they don't value customers
this is the last time I will buy from Best Buy. I purchased a camera from BestBuy.com and upon trying to use the camera it would not open and turn on. I went into the store and they said they couldn't help me because I bought it from their marketplace, meaning from one of their third party suppliers. I felt it I was completely unacceptable for them to push it onto them as my payment went to Best Buy not the third party. now I have to have the manufacturer try to repair the camera instead of getting a new one because too much time lapsed between finding out it was broken and trying to figure out how I could return it. I've spent over $3000 there in the last 3 years and this is the way I was treated, again, I'll never buy from them again
Best buy. bad customer service
I went to best buy today in Gilbert, az. The store in williams field in the san tan mall. I was looking for a pay as you go cell phone with more on board memory than the one i have. I finally went to find someone after looking at the phones for about ten minutes since nobody came to ask me if i needed help. The associates were busy talking to each other and when i told them what i wanted the associate i was talking to said "well i would have to look at all of them" and walked away. He came back a bit later but by then i had found the store booklet that lists everything but when i asked about a certain phone he left again to look up the information but when he came back he said it had 1 gig of internal memory but the store information showed 512 mb. Then he was arguing with me and finally walked away again. By then i was mad but needed an ssd drive for my computer but i got a blank look from the girl in the computer department and had to tell her solid state drive and then she showed me the inly two they had. I left without buying anything and will go to Frys for the phone and the ssd drive.
BESTBUY - WORST Customer Service | Best Buy review from Tacoma, Washington
Best buy has the worst customer service in the world. Its the only place where it takes 20 misn to reach a rep and the rep disconnects the phone on you. It happened not once but multiple times. I have wasted at least 5-6 hrs trying to get an answer from their customer service. After waiting for 1/2 hr on phone, they disconnect and I have to start all over again. WORST WORST WORST WORST WORST WORST WORST company ever. NEVER BUY FROM BESTBUY.COM. I hate best buy. They don't even have a link to provider feedback
Best Buy has deceptive practices
Don't buy your software at best buy. They add auto renew features on all software purchased. The note to renew states "Your Kaspersky Protection Plan is at risk of being cancelled because you credit card on file is expiring soon. Please online at: Best Buy Portal What they do not say is that it is not your credit card expiring its that they want you to sign up for autro renew and the message will start 60 days prior to the software expiring and you can not turn off the message. The customer serive is phone only, no IM or email to use. It has been 35 miunutes on hold.
Bestbuy.com ISN'T RELIABLE | Best Buy review from Sao Paulo, Sao Paulo
BESTBUY.COM DID NOT DELIVERED MY PURCHASE AND NEVER GIVE MY MONEY BACK !!!!! Hi Cathryn, Tks for you feedback. The iPad serial number that I have is DYTHWVPEDJ8R as you can see in the picutre attached. Â Would please help me to get the difference between the wi-fi x 4G that I did't received? Â AlsoÂ I never get the iPad cover 'cause it wasn't available at the store on the moment that my friend pick it to me and bestbuy.com is charging me for that as well. Â Tks, Leonardo Alcantara --- Em dom, 16/9/12, BestBuy.com Customer Care escreveu: De: BestBuy.com Customer Care Assunto: Re: Return and Exchange Para: email@example.com Data: Domingo, 16 de Setembro de 2012, 21:47 Hello Leonardo, I am sorry that you are having so much trouble with the purchase of your iPad. I checked your order and this is the description of you item SKU: 2708355 AppleÂ® - The new iPadÂ® with Wi-Fi + Cellular - 32GB (AT&T) - Black AT&T APPLE IPAD 32GB WIFI+LTE BLACK. The model number that I show for your iPad should be is MD367LL/A. If your model number is not the one I have stated, please contact Best Buy. com at 1-888-237-8289, so that we can price match you to the model you currently have. Our records show several interactions that indicate that you have attempted to contact us in reference to this matter. Our notes suggest that we first will have to verify that the model you received is not the one that you currently have in order to issue you a refund. We will be glad to help you in this matter as soon as we can verify the information requested. Thank you for contacting us in reference to this matter, we hope to hear from you soon. Have a great week! Best Regards, Cathryn Best Buy Customer Care Original Message Follows: ------------------------ Unfortunately this email do not solve my problem. Please see my msg below: I'm very disappointed with bestbuy.com !!! I ordered an iPad with wi-fi + 4G (BBY01-485286011490) but the one delivered it was a wrong one without 4G !!! I already call several times to Best Buy (tool free) but nobody solve the problem. I want the return to my credit card of the difference between the wi-fi x 4G that I did't received. Also I never get the iPad cover 'cause it wasn't available at the store on the moment that my friend pick it to me and bestbuy.com is charging me for that as well. This is very bad and I want my money back !!! Can somebody please solve this problem ??? Tks, Leonardo AlcantaraÂ Phone: +55 22 2105 1734 Mobile: +55 22 9817 1689 Em 13/09/2012, Ã s 22:03, BestBuy.com Customer Care escreveu: > Best Buy Customer, > > This message was automatically generated in an attempt to answer your question as quickly as possible. > > If you have questions about Best Buy?s Return policy, you can find this by going to BestBuy.com and choosing Returns & Refunds. > > If this email does not answer your concerns please reply to this email. > > Thank You. > Best Buy Customer Care > > > Best Buy Customer Care 1-888-237-8289 for immediate assistance
I see all these complaints about Best Buy. Ive been working at Best Buy for over 3 years now. You guys do not see our point on the other end of the counter. We have a policy to follow just like most businesses do. The policy is clearly posted on the back of your receipt. When it comes to Geek Squad protection our motto is clear "If we can't fix it then it will be replaced". So just because you purchased a $500 TV and a $100 dollar protection plan doesnt mean we are going to give you a new TV. It simply means we will try to fix the issue and if we are unsucessful then you qualify for a new TV. If you upgrade to a new TV you will have to pay the difference. When it comes to answering phones that is our job as well. Just like customers come in store and want to purchase things customers call on the phone and would like to purchase things as well. Besides it would be rude to speak to you in person with a phone ringing while we are trying to conversate. Overall I think people need to be more considerate of Best Buy. We do our job to help but everything is not always going to go you're way if that was the case we wouldnt have rules or policies.
Restocking fee | Best Buy review from Bronxville, New York
Im of 2008 I purchased camcorder from BEST BUY and camcorder was damaged so surly next day I took the camcorder back to BEST BUY and they would indefinitely would charge me the restocking fee around $59 and I protested against buy supervisor name BILL would not listen anything. I asked for just another same product but not the one which is damaged and I was told that i still have to pay restocking fee. since there was no other manager which i could have speak to so I got mad and left the old camcorder there and got out of the store. Since I have made this purchase on the store card they hit me with restocking fee. Next day i went back to see if i can speak to someone else but no better luck again and i finally asked for return of the original camcorder but they told me that it already has been shipped back to the warehouse. Now they are really pushing me. I was keep disputing this restocking fee charge with them and then they turn it over to collection agency where I paid them $225 and I was told that we will not post this on your credit report. Now years later i am buying a house and I pulled up my credit report this has been reported as a collection on my credit. After all this I called BEST BUY and their card service but they are not going to take this off from my credit report. I am so so frustrated after spending hours of hours on the phone with them and still no resolution.
What best buy has with their customers is very disrespectful. You tell them you want to get on the waiting list for the iPhone 5 and they tell you to get in line to ask. After waiting 2 hours and a half they tell you the waiting list for the iPhone 5 is closed. Please inform your personal better to tell their customers everything from the very beginning because no one goes there to waste their time NOT THE FIRST TIME THAT HAPPENS, every time I go to that store I have a problem and am a customer of Best Buy for many years BEST BUY MIAMI WEST KENDALL COSTUMER
Price matching | Best Buy review from Toronto, Ontario
More like DOOSHBAGS, but they changed it to 'Best Buy' for marketing reasons. I called them on the price matching; DVD was $14 but $10 at Wal-mart. they would not honour it. they said it had to be verified that the price was $10 AND that the item was actually in stock at the competing store. ROACHES ! why did we even let them into Canada? we already had FutureShop. bottom line: DON'T GIVE THESE CLOWNS YOUR MONEY ! GO TO WAL-MART ! (this store was located in Richmond Hill, right next to the Wal-Mart.. avoid like the plague !).
On 07/07/2012 I purchased Sony DVD player for my autistic son Anthony. At the time I paid extra for a Best Buy warranty, knowing that Anthony without a portable DVD player would NOT be a good thing. You see, this is NOT just entertainment for him, but, because of his disability, a necessary tool for him to be able to function outside of his home. This tool offers a distraction to sensory issues around him that would normally trigger a negative reaction. On Wednesday September 26, 2012, LESS THAN FOUR MONTHS, from the purchase date this item discontinued working. I assured Anthony that it would be alright, and we headed directly to your store, where it was purchased. Upon arrival I went to the service desk with the DVD player and my original receipt. The young lady took my information then took the DVD player to the back of the store where it was examined. She came out and told me that since it was only recently purchased that it would be exchanged out. So Anthony and I went to the back of the store and spoke to another young man who found a comparable DVD and radioed that information to the front. We took that item to the front, Anthony was very happy and excited that his beloved DVD player was being replaced. When we arrived back at the service desk there was another young lady who AGAIN asked for our information and AGAIN had to examine the DVD player being returned. She brought out another guy, who said "oh no, this will be sent in for repair." We then had to go to another area, wait for your system to come online and give our information AGAIN. If this isn't frustrating enough, I then had to explain to my autistic son that in fact no they will not replace his DVD player, BUT it will be gone for a MONTH!?
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