Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Best Buy review in Huntsville, Alabama: Samsung 56 DLP

Samsung 56 DLP Tv Complaint .I have owned this Tv less than 3 years and have replaced 4 lamps .Bought from Best Best ,Florence ,Alabama ,something is wrong when Best Buy wants to charge me $160.00 for new lamp,in which I have a 3 year warranty that I purchased until 12/2012 .I would hope Samsung or Best Buy would have diagnosed this problem at least 2 lamps back.They wont even troubleshoot the problem unless I buy another lamp,what has happened to honorable business people.They shouldnt sell junk if there not going to take care of it.
View full review
Review
#342617 Review #342617 is a subjective opinion of poster.
Loss
$1000

Best buy screwed me over on a surround sound system

bought a surround system at best buy. speakers worked off and on. had geek squad out 3 times and didnt help. speakers would pop or sometimes not work at all. I took it back to best buy and wanted to return and get a different brand. They told me I had to send it in for repairs and could not get something else because of the manufacture warranty! REALLY! They sell me *** and wont take it back, come on man! Never ever will I walk in a best buy again, customers dont matter, BEST BUY SUCKS! Go somewhere else to get good service.
View full review
Review
#342016 Review #342016 is a subjective opinion of poster.
Loss
$600

Best Buy

NEVER EVER buy anything from Best Buy people! They use TeleTech @ Home, A Denver based company for most of thier phone customer service and support. Rules and policies change frequently to cover Best Buy's corporate arses , so to speak. The supervisors from phone support can only take a complaint, that's all they will do. Your wait time will be tremendous as well since only 2-3 supervisors are available at any given time. do yourselves as favor, buy from another company other than Best Buy.The pc's and laptops from Best Buy are made by the maufacturers specifically fro Best Buy to sell. They are of lower quality than you can get from the manufacturer's websites. Shop Micro Center online or any other online site. Just an FYI.
View full review
1 comment
Anonymous
#536211

"Your wait time will be tremendous as well since only 2-3 supervisors are available at any given time!."

Let me guess: You were told no at the store level and that wasn't good enough so you wanted to call and complain to "corporate". When you heard the same answer, you wanted to talk to a supervisor and so on until you ran out of people to talk to.

Sounds like you wasted a lot of time for nothing.

Next time, just accept the answer you get at the store level. They aren't going to change their minds just because you aren't happy about their answer.

Review
#341830 Review #341830 is a subjective opinion of poster.

Best Buy selling used components

Got a PNY Gefore GT 630 today thinking my games are gonna rock. Pulled it out and a cd fell out with numbers on its package not associated with the graphics card. huh, ok . Then, opened the cd to install drivers and it was a TDK recordable blank DVD with no writing on it, hmmmm? the circuit board looks like somene spilled something on it....... so Best Buy is refurbishing *** and selling it as brand new now. what the heck is the world coming to...If you are going to buy something from them. Open it before you leave the parking lot and make sure everything looks new.
View full review
Review
#341708 Review #341708 is a subjective opinion of poster.
Beware of Best Buy & Gardner White My name is David and I recently got a Tv from Best Buy via Gardner White. After 2 months the tv went out, so I called the service department (Geek Squad). They said they couldn't order my parts because I got the tv through Gardner...
View full review
2 comments
Jeff B
#534021

Mr Lanz,

My name is Jeff Ballard I am Gardner White Service Manager. I would like to see what I can do to assist you can you please email me your order information so I can look into your calim.

Jeff@gardner-white.com. Thank you

View more comments
Review
#341612 Review #341612 is a subjective opinion of poster.
Loss
$1400

Best Buy review in Folsom, California: Account shield agreement--NOT

I filled out the Best Buy quick application for a no-interest purchase of a TV. I was asked to sign on two lines. I didn't read the application, which apparently is what they were counting on. I had evidently agreed to buy credit insurance, which I did not want. When I finally noticed the charge on my bill, I called, and they stopped the insurance payment. But they sent me a copy of my signature on the form to prove I had agreed to the purchase of insurance. Got me! But only once, I won't give them another chance.
View full review
3 comments
Anonymous
#535748

bamaknight82@live.com They get money on the back end to sell that service. They trained to tell you what it does and give you the option of buying it.

management pressure employees to sell acount shield. the employee needed to get one to get management of there back.

that is why they did not say anything. I worked for them for years have any questions on how to get around this stuff than I maybe able to *** you.

Anonymous
#535266

I've been a paid shopper for 3 years and I'm a retired marine. Something I've learned from my military career is read what you sign. Do blame them because you don't pay attention

Anonymous
#534674

You didn't read, you signed it, but it's their fault? That makes a lot of sense. Do you sign everything without reading it?

View more comments (2)
Review
#341516 Review #341516 is a subjective opinion of poster.
I spent $8k on a home theater system from Best Buy along with the "Black Tie" added guarantee. I began having issues with the sound about 6 mos. after purchase. The Geek Squad refused to come and resolve the issue but instead had me call Sony. A Sony tech came and...
View full review
3 comments
Anonymous
#536701

If it is not a TV that is your problem, you MUST bring in the HT receiver/ speakers to the store Best Buy offers 0 in-home repairs for those products free of charge, again read your Terms and Conditions, this is what they are there for

View more comments
Review
#341102 Review #341102 is a subjective opinion of poster.

Best Buy says buying refurb is a risk I took.

I purchased a refurbished TV from Best Buy's website and the next day I got an e-mail saying that it was back-ordered and would ship within a month. One month later I got the TV and after installing it I turned it on and found out that both speakers were broken. When I called Best Buy, they said that a person would contact me in three business days to discuss. After a week with no call, I called them. I had to get three different supervisors before anyone would help. The guy who I finally spoke with said, "well you bought a refurbished TV and that is always risky, if you wanted it to work perfectly you should have purchased a new one." They are coming next week to pick it up and will not refund my money until then.
View full review
2 comments
Anonymous
#530884

Stop being a *** and shell out the money for a new one...you get what you pay for. But you don't sound like the sharpest knife in the drawer, anyhow, thinking that you'll get a refund for an item still in your possession.

Anonymous
#530570

Yes that sounds frustrating, but they are giving you a refund, so why so upset? What company is going to issue you a refund before they get the product back?

View more comments (1)
Review
#340075 Review #340075 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$1200
Best Buy has awful customer service. After being ignored for 15 minutes by groups of employees standing around while talking and laughing, I walked by a rep station several times, in hopes that she would acknowledge my existence. She didn't. When I asked her...
View full review
6 comments
Patrick
#543511

I'm sure the original poster wasn't even much older than those "snotty young people"

View more comments
Review
#340073 Review #340073 is a subjective opinion of poster.

Best Buy review in Salem, Oregon: Fridgidaire Gallery model is dangerous

We bought a Fridgidaire , Gallery model, less than two years ago. Within 90 days it ceased to keep food under 40 degrees and would only half-freeze things in the freezer. Several service calls yeilded no change. We've lost hundreds of pounds of food due to mold, etc. Temperature in the doors ranged from 46-48 degrees. With all the service nothing has changed. Fridgidaire and its service provideder will not respond now to replace the unit. We'll buy another brand so our we and our kids aren't poisened by poorly cooled food. I've contacted the Oregon Dept. of Justice Consumer Protection office and others. Dean
View full review
Review
#339454 Review #339454 is a subjective opinion of poster.