Nadia Uwt
map-marker Maplewood, Minnesota

Failed to Deliver

I purchased a washer and dryer from Best Buy 12 days ago with an assurance of receiving the items 6 days ago. After not hearing from the store on day 5 I called. They told me we would get the item today which is 12 days after the purchase. They gave no explanation for the discrepancy. Today, I received a voice mail indicating they will not be able to make the delivery today. I called back and they do not know when the delivery will be made. Maybe tomorrow, maybe not. This has been a very disappointing experience and I hope the washer and dryer are better quality than the service. Assuming I ever get the washer and dryer that is.
View full review
1 comment
Guest

You want delivery of your proucts. How dare you want that!!

impossible I say impossible. Worst buy

Tehya Hig
map-marker Houston, Texas

Try to return a purchase over $500 and see what happens.

I recently made an unsatisfactory purchase from Best Buy and returned the item. Talk about class action stupidity. First, Best Buy won't give you an immediate refund for purchases over $500. They will only mail you a check, or offer you a gift card. The check would take weeks to arrive, as if I have enough cash flow for that. What's worse, the *** that input my information into the system put in all my information incorrectly, EVEN THOUGH I HANDED HER MY DRIVER'S LICENSE. I MEAN, HOLY COW, SHE GOT THE STATE WRONG! This required that I contact "customer service" and have them change the information so my check will mail to the right place. This took no less than FIVE (5) phone calls to get all my information entered correctly and my refund check to be delivered to the right place, you know, where I live. After all this, I was told I would receive a gift card for putting up with their inadequacy. That gift card has yet to arrive, so I call these worthless tool bags up, spend 20 minutes on hold, when finally someone answers. But whoever answered did not say anything into the phone. I could just hear some lady mumbling to herself in the background, and typing on her computer. I said hello, a few times, and then the lady hung up! I mean WOW. I have never experience such inadequacy. I will never make another purchase at Best Buy. In fact, I'll be selling this gift card I am supposed to get.
View full review
Loss:
$629
2 comments
Guest

worst buy strikes again! Try to make a return on day 15 see what happens!

try to make a return on defective merchandise guess what they do! Yes love the gift card promises (getting you off the phone is all that is)

Guest

For obvious reasons, Best Buy does not keep large amounts of cash in the store. If you don't like it, stop buying and returning things.

View more comments (1)
Anonymous
map-marker Louisville, Kentucky

Treated like garbage

I had an issue with an employee and was told to speak with Martin the GM. He was not in that day so I had to wait. Turned out I had another issue, this time a geek squad repair wasn't actually repaired. I spent an hour talking in circles with Sean the assistant manager and finally landed on a compromise. I then asked if Martin was in, I was told he was on a call but would be out in 20 mins. 45 mins later Sean went in and spent 5 mins telling my story. Martin came out and told me I interrupted his call and should not have waited for him. He does not have time to deal with customers. I tried to explain, he cut me off and said he would not hear the story again he trusts his assistant manager and that's that. I was directed to 800 best buy. This was the most disrespectful experience I have ever had with a retailer. Best buy in Florence KY is consistently a horrible place to shop. My advice to everyone is avoid the headache and shop online. Also I suspect most if not all positive reviews are fake and done by employees.
View full review
Loss:
$100
1 comment
Josalyn Boh

GM's are very busy persons, and do rely on the AMs. But, if a customer specifically asks to speak with the GM, most GMs will comply and deal with the situation.

Your experience is inexcusable.

Dec 17... Probably they were all getting burnt out. BB stores are very lean during the season and they work long hard hours.

Not an excuse, but most likely the reason.

The sad fact is that BB just can't deal with all employees, and BB just doesn't care. They know that there are replacement customers coming into the system to replace disappointed customers.

Anonymous
map-marker Mount Laurel, New Jersey

Best Buy's Geek Squad Protection Fraud

Approximately a week ago I went to the Best Buy Mobile store in Plymouth Meeting, PA where I previously purchased two Apple iPhone 4S cell phones and two Geek Squad Protection Plans. I went to the store to inquire regarding service for one of the iPhones, for which I had a paid up GSP. While looking up the GSP information for the iPhone I brought into the store, the in-store technical person informed me that the insurance on the other iPhone had ceased because the credit card expired. He said that he couldn't correct the problem and told me to call Geek Squad. I traveled the next day but the day after I called Geek Squad to follow up. I called Geek Squad at 11 AM, was put in que for 15 minutes and then told that the systems were down so I needed to call back in two hours. At 1 PM I followed the same procedure, with the exact same result. At 3 PM I followed the same procedure but this time was told to call back in 4 hours. At 7:30 PM I followed the same procedure and got the exact same result, i.e., I was put in que for 15 minutes, and told to call back in 2 hours. Finally, I told them that this was my 4th call that day. They took down my phone number and PROMISED TO CALL ME BACK WHEN THE SYSTEM WAS UP. THEY NEVER DID CALL ME BACK! NOT THAT DAY! NOT THE NEXT DAY! NOT EVER! Finally, the late following day I called Geek Squad again, the 5th call. After waiting in que the customer service representative told me that the insurance could not be reinstated because it was more than 4 months since the last payment was received. I then called the Best Buy Mobile store in Plymouth Meeting (the 6th call), where I purchased the iPhones and GSP. They gave me a number to call at Best Buy. I did so (the 7th call). The Best Buy customer service rep gave me the same answer as Geek Squad did. I complained that I had never been notified that the credit card info needed to be updated. The Best Buy customer service rep confirmed that they had no record that I was notified about the needed updated credit card information or that I was notified that the GSP coverage was about to be cancelled or had been cancelled. Consequently, they offered to send an inquiry, reference # 12112****, to the Best Buy buyer protection back office requesting that the GSP be reinstated. Today, Best Buy responded to that inquiry, reference # 12112****, and stated that they were sorry for the inconvenience but they could not reinstate the GSP # 401711****. In the email they provided me with an 800 number, i.e., 866-242-**** to follow up with if I had questions or concerns. I called that number (the 8th call) and the customer service rep again confirmed that Best Buy has no record that I was ever notified that updated credit card information was required or that the GSP coverage was being or had been cancelled. The customer service rep initiated a SECOND INQUIRY, reference #: 12133****. I then called Best Buy headquarters in Minneapolis, MN (the 9th call) and spoke to a third customer service rep, Kristen. She was pleasant and acknowledged that I was never notified that I needed to update my credit card information or that my GSP coverage had been cancelled. She again said, however, that she could not reinstate the GSP coverage. This is unacceptable. Moreover, it is at the least gross negligence on the part of Best Buy/Geek Squad, and most likely intentional FRAUD. Please be advised that I did not receive a notice that the credit card payments pertaining to GSP # 401711**** did not go thru because the card expired. According to the Best Buy Customer Service persons who initiated the back office inquiries (there were two inquiries initiated) Best Buy/Geek Squad has no record of having followed up with me to notify me that the credit card to which the monthly premiums were billed had expired. I know for a fact that I was never notified. Likewise, I was never notified by Best Buy/Geek Squad regarding either the impending cancellation or the actual cancellation of the GSP insurance. Please note that I have other monthly charges billed to credit cards, including charges billed to the card which the GSP premiums were charged and have never had this issue because the vendors notified me if they have a problem with payment going thru or the card expiring. In this case, I received ZERO NOTICE. I consequently paid for insurance that Best Buy let lapse without notifying me but my premiums were not refunded. My family and I have been long standing and frequent customers of Best Buy and Best Buy mobile. If this is how Best Buy treats its customers we will no longer do business with Best Buy, Best Buy Mobile or Geek Squad. I will be writing the Best Buy CEO a letter listing the items I have purchased for my family as well as those items purchased from Best Buy at my suggestion by my brothers, my father, and my mother-in-law as well as my brothers-in-law and sisters-in-law and their families. Rest assured that none of the above will ever purchase a single item from either Best Buy or Geek Squad again. I know for a fact that they have purchase multiple TVs, multiple kitchen and laundry appliances, multiple pieces of computer equipment/printers/peripherals, multiple iPads, multiple iPhones, and multiple iPods, nanos, etc... I also will be filling the internet web sites with complaints exposing the scam Best Buy/Geek Squad engage in with their GSP insurance product. It's a slick but obvious scam: Best Buy/Geek Squad collect premiums and then let the credit cards expire without notifying the insureds so that Best Buy/Geek Squad can keep the premiums paid early in the contract when claims are least likely to be made and never have to pay out a claim later in the contract when claims are most likely. Furthermore, of course, Best Buy/Geek Squad also does not notify the customers of impending policy cancellations because Best Buy/Geek Squad does not want the policies reinstated. Yes this is a scam and fraud when Best Buy/Geek Squad purposely does not have proper and sufficient notification procedures in place and they don't! I also will be filing a complaint with the Better Business Bureau and the Pennsylvania Insurance Commissioner regarding the fraudulent conduct of Best Buy/ Geek Squad in this matter.
View full review
Loss:
$500
2 comments
Guest

This is an email I sent to the CEO just today.

I am a loyal geek squad protection plan user for my cell phone over the last few years. I don't agree with them making changed to our service plans and not informing the consumers. This only seems to happen when I need a new device.

Tonight I had an awful experience with customer service. ( last week I went into a store and waited 45 mins in line to only be told the policy has changed now in October everyone has to call in to order a new defective phone) with your protection plan I received a new faulty phone which has now glitched to the point of not working. I don't think a customer should be held accountable for your squad sending a defaulting malfunctioning refurbished phone to its customers then being told WE have to PAY for such items.

1st off the person who gave me this plan on this particular phone never mentioned new changes to me on the policy . C'mon now who reads all the find print. You guys are ripping people off. I

Secondly back in February when I got my 1st replacement LG G2 for sprint. I asked the agent( and again in October) why my phone is saying "no sim card" and has an ugly permanent icon to follow planted at the top. Both types did your workers told me that didn't matter. Only until last week I went to sprint where they seem to have better phone education and told me that is why I have not received 4g network and now for over a year my phone has only been running on 3g.

Tonight on the phone I sat on hold for 30 minutes only to be told that some new policy was in place and I needed now pay $160 for a new phone!! why should a caller have to pay for *** merchandise that you guys failed to fix the first time. My screen had a shortage and went all black but not before turning the main screen into all "static" look. I have ruined and dropped plenty of phones in my day which I have no problem admitting to cracking a screen or dropping a phone in a toilet. Those are things I will pay for. NOT rubbish sent to my by your dept. To conclude I asked the rep to let me speak to someone else that could help me like a supervisor and she said no one else could help me. So I asked to be put into billing where I could cancel my policy. When I asked to speak to a supervisor in billing I was put on hold for another almost 30 mins then sent to a ring tone for about another 10 until I gave up and disconnected. I wonder why you guys don't have supervisors that can come to a line sooner? That seems to be a problem I am looking for a resolution to this matter as quickly as possible. The best way to reach me is via email since my cell phone is out of use currently Thank you.

Guest

So it sounds like your card expired and you didn't update your information. Ok.

Did you not check your bank statements and see if all your monthly charges were accurate?

If other companies informed you they had an expired card on file, I would say that is awesome of them. But ultimately it's your responsibility as a consumer to keep track of your finances and update your information.

View more comments (1)
Raissa Gmz
map-marker Bonn, North Rhine-Westphalia

Pre-ordered Xbox one June 2013; Still waiting on Christmas Eve!

Military family stationed in Germany. Best buy advertising "now better shipping to APO addresses." Pre-ordered the Xbox one for our children's Christmas gift. It is Christmas Eve and we have not received it. Ordered the Xbox 6/10/13, not here. Ordered Xbox one games 11/26/13 and received them Dec.11, 2013. Started calling and emailing Best Buy when games arrived and no Xbox one. Email would say someone will contact me in 3 days, then I get the same email in about 3 days. 2 lost package cases opened, but no return call. Multiple calls to Best Buy. A post office worker said the package was not sent priority so is probably traveling slowly. Why would you do that to an electronic in the Holiday season? I just felt like no one cared about my situation until the last BestBuy person I talked to 7 days before Christmas who at least apologized for this experience. My Best Buy account says my Xbox shipped 11/21/13. If this is the improved service to the military, I would hate to have experienced it before it improved.
View full review
3 comments
Guest

You don't deserve better service just because you are in the brainwashed *** military. It makes you no better than anyone and in fact I think it makes you worse!

Guest
reply icon Replying to comment of Guest-764971

Best buy was the one who offered, he did not say he deserved it because he was in the military. And before you start bashing the "*** hole military" maybe you should think about what the military does for you. Have some respect you piece of ***.

Guest

I brought four tablets from bestbuy got four boxes only got three a nd one box with nothing in it.call them they been lying everyday I call different lie.the tablet suppose to have been here before Christmas and it's Christmas no tablet. And that hurt. Sad from Mississippi

To

View more comments (2)
Anonymous
map-marker Calgary, Alberta

Worst shopping and computer service experience I met in Best Buy

I bought a laptop and Geek Squad service for 2-3 years (based on the seller recommendation) from the Westhills Town Center Best Buy (Calgary, Alberta), but when I got a receipt I have figured out that the most of the offers done during the conversation are missing. Particularly the discount was not the one which was agreed, the computer case (bag) was missing and the half year of free Geek Squad services were not been considered as well. After my complain all the mentioned above were been revealed and I have been told that they will call me during the next 24 hours in order to come and pick up the computer with the Windows 8.1, MS office and antivirus installed on it. I wait for 3 days, nobody called me. Then I have decided to go to the Best Buy to figure out what was the problem. In the shop i have been told that the computer is not ready yet and I have a choice to wait or to do the installations by myself online. Then disappointed in the services provided for which I have to be paid, I decided to cancel the service in order to escape the future headache, keeping in mind that if the MS Office and antivirus takes more than 4 days (I did such kind of job before and it took from me an hour) what would be in more difficult cases. After cancellation the the customer service proposed me a to pay for all items I have received as discounts by the regular price as well as 99 dollars more for the installation service which was missing. So all the offers and discounts were cancelled because I was not taking the service agreement for "2 YEAR NO SERVICE". Let me mentioned that the cancelled 20% discount was received by me because the computer was "open box" and they have changed a broken button(s) before selling it to me. So I have decided to return it and never make a purchases from the Best Buy in future.
View full review
1 comment
Guest

I would say to RETURN it. Because It will surely not live up to your expectation.

worst Buy got its name for a reason they are terrible. Never shop at that store again TRY AMAZON,NEWEGG,even walmart is BETTER!!

Anonymous
map-marker Saint Louis, Missouri

Best Buy's unjust return policy

I purchased a Bluray (RepoMan-Criterion Collection) as a gift, from store #833. After gifted, the recipient told me they only have a DVD player. I attempted to exchange or return unused, undamaged merchandise within the time frame noted on the receipt. I was told this is not allowed since I removed the plastic; which was done to conceal the pricetag on the wrapping. I was told this is a federal policy to prevent piracy. Neither F.Y.E or Barnes and Noble share this "mandatory federal policy." This policy is not posted at the P.O.S., on the receipt, nor brought to my attention prior to purchase. A customer has to request a copy of their return policy or peruse the fine print on their website PRIOR TO PURCHASE to be aware of this policy. This seems to be misleading representation, which is an illegal practice. I will NEVER make a purchase at Best Buy again. I will use every opportunity to express my dissatisfaction to any potential customers. Their alliance is with the entertainment industry and the Digital Millennium Copyright Act when it should be with the customer. Thanks for reading and BOYCOTT BEST BUY.
View full review
Loss:
$33
7 comments
Guest

First, it is fairly common knowledge that an opened DVD, software, or video game can only be returned for an even exchange of the exact item. Yes, it is because of copyright issues.

How easy would it have been for you to open the DVD, copy it, and then return it under false pretenses? Also, I know for a fact that every other retailer has the same policy. Finally, Best Buy has to have an alliance with "the entertainment industry and the Digital Millennium Copyright Act" AND the customer. They have to strike a balance.

Your complaint is invalid. Sorry, but it is.

Guest
reply icon Replying to comment of Guest-778267

You are an ignorant ***. I know the customer isn't always right.

However there are situations where companies need to take the customers word for it. IF she wanted to just get the price tag off the product its one thing, if the person she was gifting it to couldn't use it. That is also a good reason. In my case the object I was trying to exchange for a more expensive item did not indicate what version it contained on the packaging.

Therefore the ONLY thing I can do is open it, and try it. I even asked the cashier BEFORE purchasing it. "If this is not what I am looking for, can I return it or exchange it?" all I got was a "YEAH!" Not a Only this way or that way.

Just a YEAH.

Guest

return polices at any store are a luxury and by no means does any store have to return something you buy whether or not it is open.

Guest

how many gift cards does WORST BUY send out and never activate. this company is just bad all around they SCAM the customers.

Josalyn Boh

Why would they support the 'entertainment industry and the Digital Millennium Copyright Act'? After all, this is a big part of their sales.

Buy a DVD, open it, copy it, return it. Wow! What a deal.

Your message is confusing. First you mention a DVD player.

Then your description sounds like a DVD or CD. Excuse me, but I'm not going to reread your message several times to figure out what the issue is. If you can't articulate what happened in a message, how do you expect the sevice dept to understand the 'words coming out of your mouth' so to speak!

As a company starts to fail, they tighten their policies, and pretty much try to screw the customer out of things like, returns, promised accessories like gift cards and other items that will be sent 'After' the purchase. Done't fall for these.

Rebates are another scam. The rebate controller can refuse any rebate for ANY reason.

Sorry for our experience, and I've been there.

As a rule, I don't leave a store without all items of the purchase, and I don't use rebates.

Guest

You must live in a cave.. You can't open a DVD or game and return it! Dummy!

Guest

Actually it says very clearly on the receipt and a big sign at checkout that says non-returnable items include opened movies. This is for any retailer.

If it's a disc and you may have to return it, don't open it. Software, video games, dvds, cds, blu-rays, anything.

Target, Walmart, Best Buy most retail places have this policy.

There are plenty of other ways to conceal a price tag but don't blame Best Buy for a policy most retailers share due to piracy.

View more comments (6)
Denis Jqr
map-marker Phoenix, Arizona

Rewards program at Best buy is a Joke!

I am a gadget freak! Love the best news gadgets. Well with that comes many purchases of big ticket items. Best buy clams that they reward you for all you purchases you do with them. Wow what a joke!!!! I have bought almost $5000 with them and have yet to get one point earned in that scam they call a rewards program. I have called the '' customer service'' center and all they tell me is they have no record of my purchases. Funny I use there credit card to buy from them and they always have a record in order to send the bill to me. This program is either a scam or is so poorly ran it make the government health care web site look great!!!!!!!
View full review
1 comment
Guest

I 100% agree with you. Their program is a joke.

Tamme Mpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakewood, Colorado

My Experience with a Apple Rep at bestbuy

Updated by user Oct 30, 2013

this happened back in 2008 to 2009 and i was still fresh out of HS

Updated by user Oct 29, 2013

& this has happened once every year & sense then I been trying to avoid that guy like the cold.

Original review Oct 29, 2013
I was looking at the new apple computers and tablet's so I wanted some information on them & I had trouble with this same Apple Rep before even told best buy about him many times but he still give's me *** and still at that same store. I tried telling best buy how many times this guy gots a serious attitude problem with me It seem's like they don't give a *** I even told apple about how many times this has happened like best buy they don't give a *** when a Royal Customer who has been buying from best buy sense he was a young adult & Some *** off who hates humanity & is an apple rep gives some 1 like me an attitude when I just wanted simple information on spec's of apple product's.
View full review
12 comments
Guest

the apple rep is put there by apple, not best buy. they sign contracts and whatnot so best buy cant fire him or move him to another department as he is technically working for apple in best buy.

to get info on apple products you are much better off going to an apple store/apple website/different store even. though even google was very useful for this stuff back in 2008 FYI.

Guest

WORST BUY. Not sure why you would go into a STORE where you know they are unhelpful but you did and you GOT WHAT they always do Worst buy. wORST BUY AND DID I SAY WORST BUY

Lamia Yvh

I like this guy:D

Guest

You wanted info on Apple Computers....so you went to a brick and mortar store. Jsus *** chrst its 2013 - GOOGLE IT, omg.

You will find more info on any computer in 30 seconds than you could standing in the store for a lifetime. This is completely your fault.

Tamme Mpy
reply icon Replying to comment of Guest-735370

yeh well this happened back in 2008 to 2009 and i was still around the ages of young 20s.

Courtnie Vei
reply icon Replying to comment of Tamme Mpy

And you still haven't grown up. You revealed your snotty attitude when you wrote "some 1 like me " So attitude is OK for the lowly but not someone like you. By the way, start speaking, acting, and writing like an adult and you may be surprised at the respect you get.

Tamme Mpy
reply icon Replying to comment of Courtnie Vei

wow this coming from a russian in the US it's called free right of speech unless you want to be a *** who is out of line.

Lamia Yvh
reply icon Replying to comment of Courtnie Vei

Still got Trolled you *** :D

Lamia Yvh
reply icon Replying to comment of Guest-735370

Your a complete *** :D

Courtnie Vei

"when a Royal Customer who has been buying from best buy sense he was a young adult" You would think royalty would have staff to take care of this sort of thing.

View more comments (11)
Anonymous
map-marker Salem, Ohio

BEST BUY "EXTENDED WARRANTY" SCAM

On Jan 5, 2011, I went to best buy in Canton, Ohio and bought a new Ipad2..Employee suggested "strongly" that I buy the extended warranty for an extra $179.00..explaining what a great deal this is. It not only covers anything that might happen to it "excluding water damage" but if I never need it for anything other than getting a new battery within 2 years it's well worth the cost because a new battery is $160.00.. So fast forward to Dec. 27, 2013..I never had any issues or needed the extra protection so I went to best buy today to have a new battery installed..The Geek at the Geek Squad informs me that they don't "replace" batteries..they take my unit, send it to Apple and they send me a refurbished unit...I ask well what if I have trouble with the "refurbished" unit and he says..well you have 30 days to return it..I say there is nothing wrong with mine..just doesn't hold a charge..Basically sorry about your luck.. we send it back (without a replacement or a loaner) or you take your chances and keep what you have! I will never buy an extended warranty again! Chances are good I will also no longer deal with Best Buy.. Amazon carries everything and they have a better return, exchange & guarantees..and you never have to fight traffic or leave the comfort of your home.. SHAME ON YOU BEST BUY FOR MISLEADING YOUR CUSTOMERS TO BENEFIT YOU. I would wager that the salespeople get very good incentives to sell the warranty's as hard as they work to sell them to you!
View full review
Loss:
$179
2 comments
Guest

They always find some reason the warranty was voided. I once returned a purchase only to be told I had voided the warranty.

When I just gave up and just bought a new one, the clerk demanded that I buy a new extended warranty. I may have shouted, but he shouted first.http://www.pissedconsumer.com/reviews-by-company/best-buy/best-buy-extended-warranty-scam-201312****6922.html#

Josalyn Boh

Exactly right - on both points!

Most service plans, phones included, will 'fix' the item by simply sending your a refurbished or used-like-new unit! This is why I don't purchase those plans.

Also, most batteries can be purchased very cheaply online (from china). I've purchased several batteries for cell phone, tablets...

Just make sure the mah is rated at least the same. All ave performed without issues.

View more comments (1)
Isadore Arl
map-marker Fort Worth, Texas

Totally screwed up brand new computer

Had an old ASUS. Asked for C drive to be backed up. They insisted on removing the d drive. The backup they gave me didn't have any of the info I needed. I had to buy an external and I had my daughter take up the d drive to back it up to the external. They couldn't. When she brought the external drive home I plugged it in and the computer shut down and would only display the chipset. Took it in, one of the techs said the other one had tested it using HD power and should have switched it back to usb. After over an hour of waiting they said my usb drive was bad. This is a brand new computer. They gave me an external usb hub, came home, plugged it in and now I can't access the internet, I keep getting notices that google doesn't have a current certificate and shuts down. Error message saying I don't have the usb driver, windows won't update automatically and if I plug in keyboard or mouse to external usb they won't work. Like an *** I paid for the tech program. This isn't the first time this has happened, my dog knows more about computers.
View full review
Loss:
$500
1 comment
Guest

Find a local repair shop. a repair shop that has been in business for over 5 years.

Ask at your local high school for kids that build computers.

Never and I mean Never ask these *** to fix your computers they hire idiots (high turnover, low pay, terrible hours ect. ) they are told to upsell everything and they do get Bonus based on this upselling (hours and bonus)

Latyra Jtx
map-marker Fayetteville, North Carolina

They go behind my back to my wife when I said NO NO NO

Best Buy - They go behind my back to my wife when I said NO NO NO
Told the tech at Geek Squad 3 times no I don't want to buy the 200.00 year coverage, I turn my back and the little *** sold it to my wife... They won't answer email and they simply ignore the complaint. Then I proceeded to call and email corperate which they ignored the calls, and email and when I spoke to someone they gave a very ethnic "You aint getting it fo free ya know".... Well seeing I did not want to begin with what the *** are you trying to tell me... As the Geek Squad goes.. which Ghetto did they get the hoody boys from
View full review
Loss:
$2500
9 comments
Guest

Wow.. that is super professional of them.

Love how everyone who doesn't look like a rotten banana, gets treated like *** these days.

Reverse racism is becoming a huge problem.

They should offer a refund. I would go into a local Best Buy and demand to speak with someone with at least a 7th grade education level.

Guest

This is between you and your wife as another poster said. Take it up with her, not geek squad.

They can't make decisions for anyone. All they do is offer a solution to a problem. It looks like your wife saw that and wanted to get y'all's computer fixed. Your wife sounds a lot smarter than you are.

You are an ignorant individual.

Good for your wife for being an adult. You're just a diva who likes to whine.

Guest

dr.marnish helped me to bring back my lover now i refer many clients to call him +150******** him for help , i wish everyone who want his or her lover back to contact dr.marnish

lisha Naidoo

Guest

Sounds to me like your wife wears the pants and you don't like it so you :cry to random online strangers. I would sell your wife too; all night long.

Except I wouldn't wait until you are gone to do it. You can watch; but there's a $20 fee.

Tamme Mpy
reply icon Replying to comment of Guest-735371

yeh dont listen to the troll from Fairfield California the troll only dos it to get a negative reaction

Guest

Then when something happens to your device you'll be coming back wishing you had the plan in the first place. It can't be fixed for free. Sure you have manufacturing warranty which you would have to deal with on your own as far as shipping it, etc if something were to happen to your device.

Guest

It is your responsibility to control your wife and set boundaries. Do not blame others for you not telling your wife we are not buying a protection plan. are you a man or a pus***?

Courtnie Vei

Is your wife an adult? If so then the guy did nothing wrong. This is between you and your wife.

Sarahmarie Gco

Was your wife with you when he was trying to sell it to you? If not it's hard for me to understand how it's his fault.

If he knew she was with you then I understand, but what I wouldn't understand then is why she decided to say yes if she was with you when you said no.

This is where my confusion comes in.

View more comments (8)
Anonymous
map-marker Philadelphia, Pennsylvania

Paid for Ipad Air 32gb but 16gb was in box

Be careful when buying open box items at Best Buy. The company says the items are inspected by the Geek Squad and then resealed and resold. I was charged $500 for a used iPad air 32gb, but it was really a 16gb iPad air, which retails new for $500. Best Buy says it was a mistake, but had I not brought the item back the next day to ask a question, they would have gotten away with a great bait and switch. I also had to talk to two managers before I could get any help at all. Buyer beware of the open box items they sell.
View full review
Reason of review:
Not as described/ advertised
1 comment
Guest

does not suprise me WORST BUY IS IT REAL NAME

Ashdon Jpa
map-marker Orlando, Florida

Online purchase compromised my debit card

On December 2, I bought a TV online and picked it up at a local store on December 3. The store was very undermanned and I waited 20 minutes for someone to help me with my pick-up even though I was the only one there for pick-up. That was just the beginning of my nightmare. A few days later (December 8), I noticed that not only was my purchase of $641 deducted from my account but also an additional $1,377.99. I called my bank and was told that because I reported that I didn't authorize it, they would have to cancel my card and I would get a new one in 7 to 10 days. Right in the middle of my Christmas shopping! I called Best Buy on December 8 (Sunday) and was told that someone would call me back within a day or two. In the meantime, my bank added $108 in overdraft fees to my account. On December 11, not hearing anything from Best Buy, I called and was told by a woman that she would patch me in to a supervisor that could help me solve my problem today. Instead, I got someone’s voice mail (no name given). I left a message to call me back. That was three hours ago and no one has called. Totally unacceptable.
View full review
Loss:
$108
1 comment
Guest

You do realize that whoever placed an order on your card could just as easily have gone to WalMart, right? That's how fraud works.

They have your credit card information.

Cancel the card and talk to "customer relations"

When I had the same issue earlier this year they helped me-- not with reimbursement, but told me the steps I needed to take. Whole issue was solved within 4 weeks, which is blazingly fast for a fraud/identity issue.

Myan Sav

Tried to purchase a pre-black Friday sale

I heard of the promotion for Amazon Kindle Fire HD 7 for $100 off with code. After attempting to purchase it online, I contacted the Chat department, and spoke with Doug. He assured me the code was valid, and to call 888-237-**** and they would assist me. I called and spoke with Christine. During our very lengthy phone call, during which she couldn’t get the code to work either, she asked her immediate supervisor for assistance. Said supervisor stated that she believed it required my Reward Zone number, which was apparently not linked to my account. Christine walked me through the steps to link my account, and I waited several minutes for the confirmation email I was supposed to receive. When it didn’t arrive, she transferred me to MyBestBuy department, where I spoke with Albert. Albert ultimately informed me that I would eventually receive the email to confirm my account, but I didn’t need that in order to place the order. He transferred me back to the order department so that person could place the order for me. Again, he had spoken with his supervisor who verified this. When back at the order department, this time I spoke with Darlene. She proceeded to place the order for me, and found that the promotion code had expired the day before. She confirmed with her supervisor that the code had indeed expired, and I’m out of luck. This entire process took me just under 2 hours. Had the first of the four people, Doug, told me the code was expired I could have saved a lot of time and frustration. Had the second of the four people, Christine, known it was expired and informed me of such, I could have also saved her a lot of time. Had Albert informed me….. etc. I wasted 2 hours of my time because your people were uninformed. I just activated my new Best Buy credit card, which I will now NOT be using for Black Friday shopping.
View full review
1 comment
gerald claude

from your story it appears that there was poor communications from with in best buy about the code - since various levels were clueless about its expiration...not an attempt to mislead you....Shat happens...get over it......I am sure you have sat in traffic jams for two hours right.

  • 1
  • ...
  • 215
  • 216
  • 217
  • 218
  • 219
  • ...
  • 314