Best Buy
Reviews and Complaints
www.bestbuy.com
Nadia Uwt
Maplewood, Minnesota
Failed to Deliver
I purchased a washer and dryer from Best Buy 12 days ago with an assurance of receiving the items 6 days ago. After not hearing from the store on day 5 I called. They told me we would get the item today which is 12 days after the purchase. They gave no explanation for the discrepancy. Today, I received a voice mail indicating they will not be able to make the delivery today. I called back and they do not know when the delivery will be made. Maybe tomorrow, maybe not. This has been a very disappointing experience and I hope the washer and dryer are better quality than the service. Assuming I ever get the washer and dryer that is.
1 comment
Tehya Hig
Houston, Texas
Try to return a purchase over $500 and see what happens.
I recently made an unsatisfactory purchase from Best Buy and returned the item. Talk about class action stupidity. First, Best Buy won't give you an immediate refund for purchases over $500. They will only mail you a check, or offer you a gift card. The check would take weeks to arrive, as if I have enough cash flow for that. What's worse, the *** that input my information into the system put in all my information incorrectly, EVEN THOUGH I HANDED HER MY DRIVER'S LICENSE. I MEAN, HOLY COW, SHE GOT THE STATE WRONG! This required that I contact "customer service" and have them change the information so my check will mail to the right place. This took no less than FIVE (5) phone calls to get all my information entered correctly and my refund check to be delivered to the right place, you know, where I live. After all this, I was told I would receive a gift card for putting up with their inadequacy. That gift card has yet to arrive, so I call these worthless tool bags up, spend 20 minutes on hold, when finally someone answers. But whoever answered did not say anything into the phone. I could just hear some lady mumbling to herself in the background, and typing on her computer. I said hello, a few times, and then the lady hung up! I mean WOW. I have never experience such inadequacy. I will never make another purchase at Best Buy. In fact, I'll be selling this gift card I am supposed to get.
Loss:
$629
2 comments
Anonymous
Louisville, Kentucky
Treated like garbage
I had an issue with an employee and was told to speak with Martin the GM. He was not in that day so I had to wait. Turned out I had another issue, this time a geek squad repair wasn't actually repaired. I spent an hour talking in circles with Sean the assistant manager and finally landed on a compromise. I then asked if Martin was in, I was told he was on a call but would be out in 20 mins. 45 mins later Sean went in and spent 5 mins telling my story. Martin came out and told me I interrupted his call and should not have waited for him. He does not have time to deal with customers. I tried to explain, he cut me off and said he would not hear the story again he trusts his assistant manager and that's that. I was directed to 800 best buy. This was the most disrespectful experience I have ever had with a retailer. Best buy in Florence KY is consistently a horrible place to shop. My advice to everyone is avoid the headache and shop online. Also I suspect most if not all positive reviews are fake and done by employees.
Loss:
$100
1 comment
Anonymous
Mount Laurel, New Jersey
Best Buy's Geek Squad Protection Fraud
Approximately a week ago I went to the Best Buy Mobile store in Plymouth Meeting, PA where I previously purchased two Apple iPhone 4S cell phones and two Geek Squad Protection Plans. I went to the store to inquire regarding service for one of the iPhones, for which I had a paid up GSP. While looking up the GSP information for the iPhone I brought into the store, the in-store technical person informed me that the insurance on the other iPhone had ceased because the credit card expired. He said that he couldn't correct the problem and told me to call Geek Squad. I traveled the next day but the day after I called Geek Squad to follow up. I called Geek Squad at 11 AM, was put in que for 15 minutes and then told that the systems were down so I needed to call back in two hours. At 1 PM I followed the same procedure, with the exact same result. At 3 PM I followed the same procedure but this time was told to call back in 4 hours. At 7:30 PM I followed the same procedure and got the exact same result, i.e., I was put in que for 15 minutes, and told to call back in 2 hours. Finally, I told them that this was my 4th call that day. They took down my phone number and PROMISED TO CALL ME BACK WHEN THE SYSTEM WAS UP. THEY NEVER DID CALL ME BACK! NOT THAT DAY! NOT THE NEXT DAY! NOT EVER! Finally, the late following day I called Geek Squad again, the 5th call. After waiting in que the customer service representative told me that the insurance could not be reinstated because it was more than 4 months since the last payment was received. I then called the Best Buy Mobile store in Plymouth Meeting (the 6th call), where I purchased the iPhones and GSP. They gave me a number to call at Best Buy. I did so (the 7th call). The Best Buy customer service rep gave me the same answer as Geek Squad did. I complained that I had never been notified that the credit card info needed to be updated. The Best Buy customer service rep confirmed that they had no record that I was notified about the needed updated credit card information or that I was notified that the GSP coverage was about to be cancelled or had been cancelled. Consequently, they offered to send an inquiry, reference # 12112****, to the Best Buy buyer protection back office requesting that the GSP be reinstated. Today, Best Buy responded to that inquiry, reference # 12112****, and stated that they were sorry for the inconvenience but they could not reinstate the GSP # 401711****. In the email they provided me with an 800 number, i.e., 866-242-**** to follow up with if I had questions or concerns. I called that number (the 8th call) and the customer service rep again confirmed that Best Buy has no record that I was ever notified that updated credit card information was required or that the GSP coverage was being or had been cancelled. The customer service rep initiated a SECOND INQUIRY, reference #: 12133****. I then called Best Buy headquarters in Minneapolis, MN (the 9th call) and spoke to a third customer service rep, Kristen. She was pleasant and acknowledged that I was never notified that I needed to update my credit card information or that my GSP coverage had been cancelled. She again said, however, that she could not reinstate the GSP coverage. This is unacceptable. Moreover, it is at the least gross negligence on the part of Best Buy/Geek Squad, and most likely intentional FRAUD. Please be advised that I did not receive a notice that the credit card payments pertaining to GSP # 401711**** did not go thru because the card expired. According to the Best Buy Customer Service persons who initiated the back office inquiries (there were two inquiries initiated) Best Buy/Geek Squad has no record of having followed up with me to notify me that the credit card to which the monthly premiums were billed had expired. I know for a fact that I was never notified. Likewise, I was never notified by Best Buy/Geek Squad regarding either the impending cancellation or the actual cancellation of the GSP insurance. Please note that I have other monthly charges billed to credit cards, including charges billed to the card which the GSP premiums were charged and have never had this issue because the vendors notified me if they have a problem with payment going thru or the card expiring. In this case, I received ZERO NOTICE. I consequently paid for insurance that Best Buy let lapse without notifying me but my premiums were not refunded. My family and I have been long standing and frequent customers of Best Buy and Best Buy mobile. If this is how Best Buy treats its customers we will no longer do business with Best Buy, Best Buy Mobile or Geek Squad. I will be writing the Best Buy CEO a letter listing the items I have purchased for my family as well as those items purchased from Best Buy at my suggestion by my brothers, my father, and my mother-in-law as well as my brothers-in-law and sisters-in-law and their families. Rest assured that none of the above will ever purchase a single item from either Best Buy or Geek Squad again. I know for a fact that they have purchase multiple TVs, multiple kitchen and laundry appliances, multiple pieces of computer equipment/printers/peripherals, multiple iPads, multiple iPhones, and multiple iPods, nanos, etc... I also will be filling the internet web sites with complaints exposing the scam Best Buy/Geek Squad engage in with their GSP insurance product. It's a slick but obvious scam: Best Buy/Geek Squad collect premiums and then let the credit cards expire without notifying the insureds so that Best Buy/Geek Squad can keep the premiums paid early in the contract when claims are least likely to be made and never have to pay out a claim later in the contract when claims are most likely. Furthermore, of course, Best Buy/Geek Squad also does not notify the customers of impending policy cancellations because Best Buy/Geek Squad does not want the policies reinstated. Yes this is a scam and fraud when Best Buy/Geek Squad purposely does not have proper and sufficient notification procedures in place and they don't! I also will be filing a complaint with the Better Business Bureau and the Pennsylvania Insurance Commissioner regarding the fraudulent conduct of Best Buy/ Geek Squad in this matter.
Loss:
$500
2 comments
Raissa Gmz
Bonn, North Rhine-Westphalia
Pre-ordered Xbox one June 2013; Still waiting on Christmas Eve!
Military family stationed in Germany. Best buy advertising "now better shipping to APO addresses." Pre-ordered the Xbox one for our children's Christmas gift. It is Christmas Eve and we have not received it. Ordered the Xbox 6/10/13, not here. Ordered Xbox one games 11/26/13 and received them Dec.11, 2013. Started calling and emailing Best Buy when games arrived and no Xbox one. Email would say someone will contact me in 3 days, then I get the same email in about 3 days. 2 lost package cases opened, but no return call. Multiple calls to Best Buy. A post office worker said the package was not sent priority so is probably traveling slowly. Why would you do that to an electronic in the Holiday season? I just felt like no one cared about my situation until the last BestBuy person I talked to 7 days before Christmas who at least apologized for this experience. My Best Buy account says my Xbox shipped 11/21/13. If this is the improved service to the military, I would hate to have experienced it before it improved.
3 comments
Anonymous
Calgary, Alberta
Worst shopping and computer service experience I met in Best Buy
I bought a laptop and Geek Squad service for 2-3 years (based on the seller recommendation) from the Westhills Town Center Best Buy (Calgary, Alberta), but when I got a receipt I have figured out that the most of the offers done during the conversation are missing. Particularly the discount was not the one which was agreed, the computer case (bag) was missing and the half year of free Geek Squad services were not been considered as well. After my complain all the mentioned above were been revealed and I have been told that they will call me during the next 24 hours in order to come and pick up the computer with the Windows 8.1, MS office and antivirus installed on it. I wait for 3 days, nobody called me. Then I have decided to go to the Best Buy to figure out what was the problem. In the shop i have been told that the computer is not ready yet and I have a choice to wait or to do the installations by myself online. Then disappointed in the services provided for which I have to be paid, I decided to cancel the service in order to escape the future headache, keeping in mind that if the MS Office and antivirus takes more than 4 days (I did such kind of job before and it took from me an hour) what would be in more difficult cases. After cancellation the the customer service proposed me a to pay for all items I have received as discounts by the regular price as well as 99 dollars more for the installation service which was missing. So all the offers and discounts were cancelled because I was not taking the service agreement for "2 YEAR NO SERVICE". Let me mentioned that the cancelled 20% discount was received by me because the computer was "open box" and they have changed a broken button(s) before selling it to me. So I have decided to return it and never make a purchases from the Best Buy in future.
1 comment
Anonymous
Saint Louis, Missouri
Best Buy's unjust return policy
I purchased a Bluray (RepoMan-Criterion Collection) as a gift, from store #833. After gifted, the recipient told me they only have a DVD player. I attempted to exchange or return unused, undamaged merchandise within the time frame noted on the receipt. I was told this is not allowed since I removed the plastic; which was done to conceal the pricetag on the wrapping. I was told this is a federal policy to prevent piracy. Neither F.Y.E or Barnes and Noble share this "mandatory federal policy." This policy is not posted at the P.O.S., on the receipt, nor brought to my attention prior to purchase. A customer has to request a copy of their return policy or peruse the fine print on their website PRIOR TO PURCHASE to be aware of this policy. This seems to be misleading representation, which is an illegal practice. I will NEVER make a purchase at Best Buy again. I will use every opportunity to express my dissatisfaction to any potential customers. Their alliance is with the entertainment industry and the Digital Millennium Copyright Act when it should be with the customer. Thanks for reading and BOYCOTT BEST BUY.
Loss:
$33
7 comments
Denis Jqr
Phoenix, Arizona
Rewards program at Best buy is a Joke!
I am a gadget freak! Love the best news gadgets. Well with that comes many purchases of big ticket items. Best buy clams that they reward you for all you purchases you do with them. Wow what a joke!!!! I have bought almost $5000 with them and have yet to get one point earned in that scam they call a rewards program. I have called the '' customer service'' center and all they tell me is they have no record of my purchases. Funny I use there credit card to buy from them and they always have a record in order to send the bill to me. This program is either a scam or is so poorly ran it make the government health care web site look great!!!!!!!
1 comment
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Verified Reviewer | Lakewood, ColoradoMy Experience with a Apple Rep at bestbuy
Updated by user Oct 30, 2013
this happened back in 2008 to 2009 and i was still fresh out of HS
Updated by user Oct 29, 2013
& this has happened once every year & sense then I been trying to avoid that guy like the cold.
Original review Oct 29, 2013
I was looking at the new apple computers and tablet's so I wanted some information on them & I had trouble with this same Apple Rep before even told best buy about him many times but he still give's me *** and still at that same store. I tried telling best buy how many times this guy gots a serious attitude problem with me It seem's like they don't give a *** I even told apple about how many times this has happened like best buy they don't give a *** when a Royal Customer who has been buying from best buy sense he was a young adult & Some *** off who hates humanity & is an apple rep gives some 1 like me an attitude when I just wanted simple information on spec's of apple product's.
12 comments
Anonymous
Salem, Ohio
BEST BUY "EXTENDED WARRANTY" SCAM
On Jan 5, 2011, I went to best buy in Canton, Ohio and bought a new Ipad2..Employee suggested "strongly" that I buy the extended warranty for an extra $179.00..explaining what a great deal this is. It not only covers anything that might happen to it "excluding water damage" but if I never need it for anything other than getting a new battery within 2 years it's well worth the cost because a new battery is $160.00.. So fast forward to Dec. 27, 2013..I never had any issues or needed the extra protection so I went to best buy today to have a new battery installed..The Geek at the Geek Squad informs me that they don't "replace" batteries..they take my unit, send it to Apple and they send me a refurbished unit...I ask well what if I have trouble with the "refurbished" unit and he says..well you have 30 days to return it..I say there is nothing wrong with mine..just doesn't hold a charge..Basically sorry about your luck.. we send it back (without a replacement or a loaner) or you take your chances and keep what you have! I will never buy an extended warranty again! Chances are good I will also no longer deal with Best Buy.. Amazon carries everything and they have a better return, exchange & guarantees..and you never have to fight traffic or leave the comfort of your home.. SHAME ON YOU BEST BUY FOR MISLEADING YOUR CUSTOMERS TO BENEFIT YOU. I would wager that the salespeople get very good incentives to sell the warranty's as hard as they work to sell them to you!
Loss:
$179
2 comments
Isadore Arl
Fort Worth, Texas
Totally screwed up brand new computer
Had an old ASUS. Asked for C drive to be backed up. They insisted on removing the d drive. The backup they gave me didn't have any of the info I needed. I had to buy an external and I had my daughter take up the d drive to back it up to the external. They couldn't. When she brought the external drive home I plugged it in and the computer shut down and would only display the chipset. Took it in, one of the techs said the other one had tested it using HD power and should have switched it back to usb. After over an hour of waiting they said my usb drive was bad. This is a brand new computer. They gave me an external usb hub, came home, plugged it in and now I can't access the internet, I keep getting notices that google doesn't have a current certificate and shuts down. Error message saying I don't have the usb driver, windows won't update automatically and if I plug in keyboard or mouse to external usb they won't work. Like an *** I paid for the tech program. This isn't the first time this has happened, my dog knows more about computers.
Loss:
$500
1 comment
Latyra Jtx
Fayetteville, North Carolina
They go behind my back to my wife when I said NO NO NO
Told the tech at Geek Squad 3 times no I don't want to buy the 200.00 year coverage, I turn my back and the little *** sold it to my wife... They won't answer email and they simply ignore the complaint. Then I proceeded to call and email corperate which they ignored the calls, and email and when I spoke to someone they gave a very ethnic "You aint getting it fo free ya know".... Well seeing I did not want to begin with what the *** are you trying to tell me... As the Geek Squad goes.. which Ghetto did they get the hoody boys from
Loss:
$2500
9 comments
Anonymous
Philadelphia, Pennsylvania
Paid for Ipad Air 32gb but 16gb was in box
Be careful when buying open box items at Best Buy. The company says the items are inspected by the Geek Squad and then resealed and resold. I was charged $500 for a used iPad air 32gb, but it was really a 16gb iPad air, which retails new for $500. Best Buy says it was a mistake, but had I not brought the item back the next day to ask a question, they would have gotten away with a great bait and switch. I also had to talk to two managers before I could get any help at all. Buyer beware of the open box items they sell.
Reason of review:
Not as described/ advertised
1 comment
Ashdon Jpa
Orlando, Florida
Online purchase compromised my debit card
On December 2, I bought a TV online and picked it up at a local store on December 3. The store was very undermanned and I waited 20 minutes for someone to help me with my pick-up even though I was the only one there for pick-up. That was just the beginning of my nightmare. A few days later (December 8), I noticed that not only was my purchase of $641 deducted from my account but also an additional $1,377.99. I called my bank and was told that because I reported that I didn't authorize it, they would have to cancel my card and I would get a new one in 7 to 10 days. Right in the middle of my Christmas shopping! I called Best Buy on December 8 (Sunday) and was told that someone would call me back within a day or two. In the meantime, my bank added $108 in overdraft fees to my account. On December 11, not hearing anything from Best Buy, I called and was told by a woman that she would patch me in to a supervisor that could help me solve my problem today. Instead, I got someone’s voice mail (no name given). I left a message to call me back. That was three hours ago and no one has called. Totally unacceptable.
Loss:
$108
1 comment
Myan Sav
Tried to purchase a pre-black Friday sale
I heard of the promotion for Amazon Kindle Fire HD 7 for $100 off with code. After attempting to purchase it online, I contacted the Chat department, and spoke with Doug. He assured me the code was valid, and to call 888-237-**** and they would assist me. I called and spoke with Christine. During our very lengthy phone call, during which she couldn’t get the code to work either, she asked her immediate supervisor for assistance. Said supervisor stated that she believed it required my Reward Zone number, which was apparently not linked to my account. Christine walked me through the steps to link my account, and I waited several minutes for the confirmation email I was supposed to receive. When it didn’t arrive, she transferred me to MyBestBuy department, where I spoke with Albert. Albert ultimately informed me that I would eventually receive the email to confirm my account, but I didn’t need that in order to place the order. He transferred me back to the order department so that person could place the order for me. Again, he had spoken with his supervisor who verified this. When back at the order department, this time I spoke with Darlene. She proceeded to place the order for me, and found that the promotion code had expired the day before. She confirmed with her supervisor that the code had indeed expired, and I’m out of luck. This entire process took me just under 2 hours. Had the first of the four people, Doug, told me the code was expired I could have saved a lot of time and frustration. Had the second of the four people, Christine, known it was expired and informed me of such, I could have also saved her a lot of time. Had Albert informed me….. etc. I wasted 2 hours of my time because your people were uninformed. I just activated my new Best Buy credit card, which I will now NOT be using for Black Friday shopping.
1 comment
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You want delivery of your proucts. How dare you want that!!
impossible I say impossible. Worst buy