Best Buy Reviews and Complaints
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Say Bye Bye to Best Buy
Say Bye Bye to Best Buy Let's say bye bye to Best Buy and send them the way of Circuit City! Today I got an E-mail from Best Buy that read "Need help with your order?" "You left an item in your cart". If I could have, I would have written back and said, "You have lost an item in your head between your ears". You see the day before I went to order a computer on line and was told it was unavailable for shipping, to pick it up at my local store. The problem was my computer told me, the computer I wanted to purchase, was unavailable in none of my local stores. So crossing my fingers, I called the closet store which was Beaumont, Texas. One customer service person told me sorry, then solicited me to purchase something else. I told her that was called a Bait and Switch tactic. She did not have a clue as to what I was talking about. The store manager initially was very helpful and polite too in telling me, "Sorry we just sold the only one we had 10 minutes ago". When I got upset, and did the, "Yeah Right Thingy!", he politely hung up on me. Then … Just when I should have quit when I was spiritually and mentally defeated, I did a dumb thing and called the Best Buy National Number. There I was soundly trounced, skewered and barbecued. Not with nastiness or impropriety, but with pleasantry, and truth. The national representative who works for best buy told me, "I get this same complaint all the time from lots of people who are as angry as you are. I agree with you, it is wrong for Best Buy to advertise an item and then not have it available." He went on to empathize with me explaining how he understood the time I spent researching and choosing a computer, going through the ordering process only to be stonewalled. Of course he did not offer any resolution to the problem. My impression was he knew there was no resolution. Obviously … I remain a glutton for punishment since I am writing this open letter to the world at large. Although frustrated and angry, I intend to persevere if for no other reason than to simply not let Best Buy or any other money grubbing operation to do that to me. Oh by the way, the BBB has had almost 10,000 complaints against BB in the last 3 years. Remember the price of consumer freedom is eternal vigilance!
Best Buy Shipping Service
Instead of feeling good about buying a new tv i left pissed off n tired!! | Best Buy review from Seattle, Washington
Entered the best buy store on 14th bryant at 5pm on Fri Oct 11th. After looking around for half hour , I settle on 1. The associate gets off his shift n passes me over to another guy who I have to wait on. On asking a question he assumes I want to buy it n take it with me(although I have a bicycle in tow)!! After selecting the tv and wall bracket, I am then passed on to the supervisor who is finding trouble on finding delivery dates. So, this us where I am quoted $1260 for tv, bracket, installation, delivery and insurance. After an hour of waiting, I go outside to smoke. Come back in and finally they have it sorted out. But, alas as the supervisor (who seems to know the least of the people around him), quotes me $1650. He forgot to add the installation or something. So here I am 2 hours later with the option to pay $400 more than I was quoted . Although he took $100 off his attitude was a very "don't give a ***" one. Customer service is the job he's in, learn to deal with people. I bought the tv cos I'm the one gonna lose out if not. He's not gonna lose any sleep over wasting nearly 3 hours of my evening. And this. Will not be in a hurry to go back there ever again. Yours, Another pissed off customer.
Mystery Spill In Laptop | Best Buy review from Bend, Oregon
Paid $35 to have my laptop which was not powering up put on the bench. Knew it was the power supply and suspected the slightly loose connection at the plug-in source. One week later, the tech at the 1-800 number says their service department says it's liquid in the motherboard and would cost over $1,000 to repair -- a $450 computer. They said we sometimes put in "crazy numbers" and to call the store I dropped it off at to find out more. Local stores says we don't know why it costs so much to repair -- that's something you'd have to ask the service department. Convenient disconnect they have going here between the local store and the service department. What's extremely odd is that I've NEVER spilled anything on or near this laptop. I've purchased 3 other laptops from Best Buy for family -- never again.
Bad business practices! | Best Buy review from Seattle, Washington
My daughter and I went into the Federal Way WA Best Buy to purchase a laptop computer. There were several sales people around, but they did not seem interested in assisting customers. I had to walk over to a sales person and ask for assistance. I should not have bothered. She knew less about PC's than I did. She also could not wait to get away from us and get back to her cell phone. The second sales person I approached for assistance was full of piercings that interfered with her ability to speak. That really didn't matter as she knew less about computers than the first sales person. Both of their attitudes were terrible. It was obvious they did not want to be bothered. My daughter found a computer she wanted but we were told (after several minutes of searching for another sales person) that the computer was not available. However, they did have a return that we could purchase. The previous owner had changed their mind and the computer was just fine and had the full warranty. We purchased the computer. Once home, it was discovered that the keyboard did not work. We took it back and the Geek Squad evaluated it. They said the same computer was there a few days previously. Best Buy had sold us a computer that they knew did not work! To make matters worse, the credit for the computer did not appear in my back account for 6 days! I had to call Best Buy to find out where my credit was. They obviously held on to it because my bank stated no credit from Best Buy had been submitted. They are purposely holding on to my credit so they gain interest on the money. A bunch of thieves!!! They sold me a broken computer then kept my money for days!!! NEVER NEVER BUY ANYTHING AT BEST BUY!!!
Don't work with Best Buy they don't value customers
this is the last time I will buy from Best Buy. I purchased a camera from BestBuy.com and upon trying to use the camera it would not open and turn on. I went into the store and they said they couldn't help me because I bought it from their marketplace, meaning from one of their third party suppliers. I felt it I was completely unacceptable for them to push it onto them as my payment went to Best Buy not the third party. now I have to have the manufacturer try to repair the camera instead of getting a new one because too much time lapsed between finding out it was broken and trying to figure out how I could return it. I've spent over $3000 there in the last 3 years and this is the way I was treated, again, I'll never buy from them again
Best buy. bad customer service
I went to best buy today in Gilbert, az. The store in williams field in the san tan mall. I was looking for a pay as you go cell phone with more on board memory than the one i have. I finally went to find someone after looking at the phones for about ten minutes since nobody came to ask me if i needed help. The associates were busy talking to each other and when i told them what i wanted the associate i was talking to said "well i would have to look at all of them" and walked away. He came back a bit later but by then i had found the store booklet that lists everything but when i asked about a certain phone he left again to look up the information but when he came back he said it had 1 gig of internal memory but the store information showed 512 mb. Then he was arguing with me and finally walked away again. By then i was mad but needed an ssd drive for my computer but i got a blank look from the girl in the computer department and had to tell her solid state drive and then she showed me the inly two they had. I left without buying anything and will go to Frys for the phone and the ssd drive.
BESTBUY - WORST Customer Service | Best Buy review from Tacoma, Washington
Best buy has the worst customer service in the world. Its the only place where it takes 20 misn to reach a rep and the rep disconnects the phone on you. It happened not once but multiple times. I have wasted at least 5-6 hrs trying to get an answer from their customer service. After waiting for 1/2 hr on phone, they disconnect and I have to start all over again. WORST WORST WORST WORST WORST WORST WORST company ever. NEVER BUY FROM BESTBUY.COM. I hate best buy. They don't even have a link to provider feedback
Best Buy has deceptive practices
Don't buy your software at best buy. They add auto renew features on all software purchased. The note to renew states "Your Kaspersky Protection Plan is at risk of being cancelled because you credit card on file is expiring soon. Please online at: Best Buy Portal What they do not say is that it is not your credit card expiring its that they want you to sign up for autro renew and the message will start 60 days prior to the software expiring and you can not turn off the message. The customer serive is phone only, no IM or email to use. It has been 35 miunutes on hold.
Bestbuy.com ISN'T RELIABLE | Best Buy review from Sao Paulo, Sao Paulo
BESTBUY.COM DID NOT DELIVERED MY PURCHASE AND NEVER GIVE MY MONEY BACK !!!!! Hi Cathryn, Tks for you feedback. The iPad serial number that I have is DYTHWVPEDJ8R as you can see in the picutre attached. Â Would please help me to get the difference between the wi-fi x 4G that I did't received? Â AlsoÂ I never get the iPad cover 'cause it wasn't available at the store on the moment that my friend pick it to me and bestbuy.com is charging me for that as well. Â Tks, Leonardo Alcantara --- Em dom, 16/9/12, BestBuy.com Customer Care escreveu: De: BestBuy.com Customer Care Assunto: Re: Return and Exchange Para: email@example.com Data: Domingo, 16 de Setembro de 2012, 21:47 Hello Leonardo, I am sorry that you are having so much trouble with the purchase of your iPad. I checked your order and this is the description of you item SKU: 2708355 AppleÂ® - The new iPadÂ® with Wi-Fi + Cellular - 32GB (AT&T) - Black AT&T APPLE IPAD 32GB WIFI+LTE BLACK. The model number that I show for your iPad should be is MD367LL/A. If your model number is not the one I have stated, please contact Best Buy. com at 1-888-237-8289, so that we can price match you to the model you currently have. Our records show several interactions that indicate that you have attempted to contact us in reference to this matter. Our notes suggest that we first will have to verify that the model you received is not the one that you currently have in order to issue you a refund. We will be glad to help you in this matter as soon as we can verify the information requested. Thank you for contacting us in reference to this matter, we hope to hear from you soon. Have a great week! Best Regards, Cathryn Best Buy Customer Care Original Message Follows: ------------------------ Unfortunately this email do not solve my problem. Please see my msg below: I'm very disappointed with bestbuy.com !!! I ordered an iPad with wi-fi + 4G (BBY01-485286011490) but the one delivered it was a wrong one without 4G !!! I already call several times to Best Buy (tool free) but nobody solve the problem. I want the return to my credit card of the difference between the wi-fi x 4G that I did't received. Also I never get the iPad cover 'cause it wasn't available at the store on the moment that my friend pick it to me and bestbuy.com is charging me for that as well. This is very bad and I want my money back !!! Can somebody please solve this problem ??? Tks, Leonardo AlcantaraÂ Phone: +55 22 2105 1734 Mobile: +55 22 9817 1689 Em 13/09/2012, Ã s 22:03, BestBuy.com Customer Care escreveu: > Best Buy Customer, > > This message was automatically generated in an attempt to answer your question as quickly as possible. > > If you have questions about Best Buy?s Return policy, you can find this by going to BestBuy.com and choosing Returns & Refunds. > > If this email does not answer your concerns please reply to this email. > > Thank You. > Best Buy Customer Care > > > Best Buy Customer Care 1-888-237-8289 for immediate assistance
I see all these complaints about Best Buy. Ive been working at Best Buy for over 3 years now. You guys do not see our point on the other end of the counter. We have a policy to follow just like most businesses do. The policy is clearly posted on the back of your receipt. When it comes to Geek Squad protection our motto is clear "If we can't fix it then it will be replaced". So just because you purchased a $500 TV and a $100 dollar protection plan doesnt mean we are going to give you a new TV. It simply means we will try to fix the issue and if we are unsucessful then you qualify for a new TV. If you upgrade to a new TV you will have to pay the difference. When it comes to answering phones that is our job as well. Just like customers come in store and want to purchase things customers call on the phone and would like to purchase things as well. Besides it would be rude to speak to you in person with a phone ringing while we are trying to conversate. Overall I think people need to be more considerate of Best Buy. We do our job to help but everything is not always going to go you're way if that was the case we wouldnt have rules or policies.
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