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Terribly long customer service wait time | Best Buy review from Archbold, Ohio

I have been trying to contact the Best Buy customer service number 1-800-365-0292 for the last 3 days - March 23 2013 to today March 26, 2013 and each time I have spent over 30mins to 1hour 30 mins on hold on the call to get through with a customer service agent however the call just does not get connected. I even went to the Best buy store yesterday but they could not help me with the billing query and directed me to call customer service.It is extremely frustrating to know that the customer service number is so poorly managed especially when I had a billing related concern and my bill is due today - March 26, 2013My contact details are Sonit Singh989-750-6433
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3 comments
Anonymous
#693649

If you don't mind my asking...why did you wait until three days before the bill was due to ask them a billing question? Why not ask them as soon as you RECEIVED the bill and noticed the problem? That probably would have saved you a lot of time and trouble in the first place.

Anonymous
#629592

First of all, that customer service number is not linked to Best Buy in any way. It is the customer service number for Capital One, the issuing bank of the Best Buy Reward Zone CC.

You are able to make cash and check payments in store, but apart from that it is up to the customer to take responsibility for his/her account(s). True, associates may be able to contact the Bank for you, but a credit representative will request to speak to the customer anyway as they are unable to give information regarding a customer's account to anyone other than the customer.

Anonymous
#629241

Don't wait untll the last minute. That is your fault so quit trying to blame someone else.

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Review
#395777 Review #395777 is a subjective opinion of poster.
Loss
$512
This is certainly not the place to do business. I received an Apple ipad 2 as a gift that was purchased at Best Buy by my girlfriend on her Best Buy account. I wanted to upgrade to the Retina Display model so I took the unopened one in to exchange/upgrade and was told...
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4 comments
Anonymous
#693657

Nordstrom is a clothing store, first of all, so you can't say that Best Buy should follow a CLOTHING STORE'S policy, as Best Buy doesn't sell clothes. They are first and foremost an electronics retailer, and as such, they have a VASTLY different policy than that of a clothing store.

Secondly, you should have returned the iPad the day that you got it if you were unhappy with it, as then it wouldn't have been a problem. Unless your girlfriend gave it to you when it was already outside of the return policy. That's just hard luck, then, and I'm truly sorry if that was the case.

Like many of the people here have already said, 30 days is MORE than reasonable for an electronics return. Almost every store now has a 15-30 day return policy on electronics. Why? Studies show that most people make returns within 15 days, so that's why most stores do that. Also, if a product is defective or if you are unhappy with it as soon as you get it, that gives you the opportunity to return it immediately once you realize you don't like it or don't want it, it doesn't work, etc. etc.

If you do receive the item as a gift and it is within the return policy, return it either the day that you get it (if the store is still open when you receive it) or the very next day. Don't hem and haw about returning it, as this will most likely result in your being told that the product is outside of the return policy, which it would be, through no fault of the store at all.

One thing to keep in mind for next time, in case you ever DO go back to Best Buy...if you have a Reward Zone card with them (not the credit card, but just the points card), they can access the "Customer Lookup" function on their computer, put in your phone number or first and last name and pull up a complete list of all the transactions that you have made within the last few months (assuming that you remembered to use your Rewards Card on those purchases). So, if you're curious to know if an item that you purchased falls within Best Buy's updated 15-day return policy, all you have to do is go into Best Buy's store shortly after you have bought it or received it (take the purchaser with you if you received it as a gift), and ask them to look up the date that you bought the product. If it's on your Rewards account (or the purchaser's account), then they should have no problem finding it, and they can tell you the exact date that it was purchased. This is what I would do in your situation with all future purchases...just something to keep in mind, though. :)

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#395592 Review #395592 is a subjective opinion of poster.
I bought a 55 inch smart tv from best buy. Take it home turn it on an it's broken. And try to return it and the manager tells me they can't accept it. They will let corporate make a decision. Corporate tells me it's up to the store. Someone is lying I...
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5 comments
Anonymous
#1063694

Best buy sold me a defective lg flat screen tv and it only lasted 13 months and they told me they can't give me a refund or anything I paid cash for the TV BBs employees suck and are incompetent they don't deserve to work

Purchased a CD player it broke in 6 months

Bought a vacuum and it's barley working

Bought a Xbox remote control opened the box and it was broken never used it

What the *** are the employees doing there you hire low life's and you get destroyed products

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Review
#395514 Review #395514 is a subjective opinion of poster.
Loss
$1300
Nightmare Customer Service: I recently purchase a GE Washer from BestBuy Mesquite, TX. Salesperson was good and knowledgeable. Delivery install went fine. 15 minutes after the install, I received a call from BestBuy to complete a survey of their installation. I...
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5 comments
Patrick
#639863

I love how this loser from Louisiana is constantly bashing Target everywhere. it's like "I ordered a Big Mac at McDonald's and got sick because it turned out they gave me a Big Mac that was made the day before and it sat out all day" then this weirdo comes along and says "sorry to hear that but Target will make you even more sick because they're just so horrible. I don't know why they're horrible but they just are"

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Review
#395501 Review #395501 is a subjective opinion of poster.
Service
Best Buy Installation
Loss
$600

Update by user Mar 27, 2013

The store is Best Buy Furniture & Mattress Co In Mason, Ohio

Original review posted by user Mar 22, 2013

On 1/19/13 We purchased over $7000.00 of bedroom furniture from this company. Upon delivery of the first set, there was damage to every piece. One of the men (David) from this company, came to look at it and...
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4 comments
Anonymous
#808708

This store is not best but but best buy furniture and mattress they are not affiliated with the electronic store!

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Review
#394948 Review #394948 is a subjective opinion of poster.
Loss
$7000
I ordered laptop online...found it cheaper...checked...Best Buy had NOT processed order...I cancelled order...per BB's protocol...bought other computer. BB sent cancelled order anyway...charged my bank ($948.75). I am now overdrawn...returned BB computer...was...
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4 comments
Anonymous
#1033817

never will I use payal at bestbuy again...im on day 14 of my money being held hostage...bestbuy blames paypal and paypal blames bestbuy...

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Review
#394579 Review #394579 is a subjective opinion of poster.
Loss
$949
In mid-December 2012 I purchased an iPod speaker dock for $99 as a Christmas gift. I wrapped it as soon as I brought it home and when it was unwrapped on Christmas Day, there was no speaker dock in the box. There was only the AC adapter and the manual. I went back to...
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1 comment
Anonymous
#626058

It's not up to Best Buy to decline a chargeback, your bank makes that decision.

Review
#394313 Review #394313 is a subjective opinion of poster.
Loss
$106
PURCHASED EXPENSIVE DELL COMPUTER PAID OVER $300 TO HAVE SET UP IN HOME.COMPUTER ONLY WORKED 2 HOURS tOOK 5 DAYS TO GET TECHNICIAN BACK TO HOUSE TO BE TOLD COMPUTER FAULTY. BEST BUY INSISTING THAT WE BRING COMPUTER BACK TO STORE WOULD GIVE NO INDICATION ON WHEN...
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2 comments
Anonymous
#626552

Oh man, I've gotta agree with Simon. But the customer service does suck the big one.

What they SHOULD have done is comeback with a good computer and do the second setup no charge.

Afterall, they did sell that piece of *** to you in the first place. But that would be real customer service.

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#393933 Review #393933 is a subjective opinion of poster.
I bought a Samsung G3 for $149 at BestBuy (Sprint Family Plan). I saw it for $74 at Sams Club and $99 at Radio Shack. A short 25 days later, Best Buy had a new ad, lowering the price to $99, so I tried to get a store credit based on price comparison. Here is the reply...
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1 comment
Anonymous
#653082

Never mkind the phone policy(kinda *** policy) but you are really trying to get a price match almost am onth after buying a product? at that point they won't even return the *** thing let alone give you a price match..

Review
#393850 Review #393850 is a subjective opinion of poster.
Loss
$50

Defective/Used DVD's sold as NEW | Best Buy review from New York, New York

Purchased 3 DVD's on 03/17/13. When I openned the first one I noticed the factory "seal" with DVD title was missing. The "seal" is a tape adheard to DVD case with movie title and must be removed in order to open the case. This DVD was defective and would not play in 2 different DVD players. The second DVD was also missing the factory "seal". Did not open this one. The third DVD has the factory seal. Will attempt to exchange/return the two missing factory seal. Feel I have been scammed by Best Buy. I was deliberately scammed by Best Buy and am now burdened with correcting this situation. Do not trust Best Buy any more. Stay Away!!!
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1 comment
Anonymous
#625337

Ever hear "Preachin' to the choir"? You just learned a Best Buy lesson.

Don't go there. You think you're the first to buy DVDs there opened or repackaged?

Review
#393676 Review #393676 is a subjective opinion of poster.
Loss
$15