Best Buy
Reviews and Complaints
www.bestbuy.com
Anonymous
Lake Jackson, Texas
Best Buy - Sales Manager Review from Lake Jackson, Texas
The Lake Jackson, TX Best Buy store is completly filled with *** They change the rules to verify accounts at their discretion and there is no way to verify what their actual policy is. Store manager Mike is no help so don't even waste your time with this *** as far as customer service. The sales reps that work in the mobile dept. would rather lets long lines form, while they talk about their personal issues. They never greet the customers and tell them sorry for the wait or nothing. Very unprofessional. I will never shop at this location again. I encourage others in the LJ area to do the same and go elsewhere...there is other options.
Reason of review:
Poor customer service
Anonymous
HORRIBLE PHONE CUSTOMER SERVICE
I called about an order that had been placed for my fiancee's new laptop and was told that I could not personally have access to the order, to which I said okay, but could they just not cancel the order until he is able to call and sort the order out. The woman started to raise her voice at me when I asked her this simple question, so I then in return became increasingly cross with her attitude and then she had the nerve to hangup on me! Absolutely useless people work for their customer service line and if that is how they treat their customers then I do not want to ever shop there again.
Anonymous
Wood Dale, Illinois
Best Buy Reserve
I received a "Best Buy Reserve" offer last summer to activate a new phone by end of the year to receive a $50 Gift Card. Hadn't really decided if I was going to get a phone but I replied to the text to place my "reserve" just in case. Eventually I decided to go in and trade it for the next generation. Great chance to get a new phone, right" Plus there was a $50 immediate discount through the manufacturer (Apple) on all IPhones. End of July I bought a phone - had it activated asked about the Best Buy Reserve Offer and was told I would receive an email regarding the "gift". After three weeks I noticed I hadn't received anything - went in the store and asked the cell phone rep and he said I should have received the email and would send it out again, check email within next 30-45 mins. Still nothing...and this happened a few times after several trips into the store and calls to Customer Service over the next 6-8 weeks. Not to mention that I explained the issue over an over again each time I spoke to someone (annoying). Life goes on, I put it aside for awhile since I was getting no where but then in November thought I'd follow-up. Although there were helpful reps that tried many times to send me the supposedly infamous email including the offer that never came, when I finally spoke to a manager I was treated as though I initially contacted Best Buy and made up the offer. I finally wrote to their corporate office and now into the new year received a very vague but harsh letter saying that I did not qualify for any additional reimbursement. So guess what - 2014.... I received a new BB offer for a $50 Gift Card with reservation for new phone purchase. Nope - not going to get my business again. Even though they have trained their employees to be courteous - their management and corporate relations are HORRIBLE!!!! Start retraining your management level on how to treat your customers or maybe to even find out more before putting a hand in the face and stop false advertising BESY BUY(?)! Love my phone but not the shoddy business behind it. I'll bet the manufacturer would not be too happy with the way customers purchasing their product are treated.
Loss:
$50
2 comments
Sanam Elm
Davenport, Florida
Best buy are thiefs
Updated by user Apr 15, 2015
had to get the refurbished ipad fix but this time the good news was that apple was going to fix it. and I was sent a refurbished one with its original part. so Im fine with that.
Original review Oct 14, 2014
Needed to have iPad mini repaired was told to mail it and when I received the iPad it wasn't mine. They mailed me a refurbished one. The back part of the iPad doesn't have the apple logo on it. I called geek squad they said that's what they do now and sorry because I wasn't told about it when I went to the bestbuy store and all I could do about it was to file a complaint. I filed a complaint and the guy (Adrian) told me I wasn't going to get my iPad back, and with the complaint to hope the problem gets solved. Called the corporate office they said almost the same and that I wasn't going to receive the iPad I sent because it was going to get repaired and sent to someone else.
Loss:
$500
3 comments
Anonymous
Baiting
Purchased a W/D set online. Waited two weeks for delivery and on day of delivery, they called and said it's back ordered and rescheduled delivery in a month. No thanks. What if it's back ordered again. So called customer service to see what can be done. They found me a more expensive W/D that can be delivered in 5 days. Initially saying they will meet my original purchase price for all the hassle and being on the phone for 45 minutes; after canceling my original order, I was charged for the new W/D then my card was charged. Before customer service completed the call with my new order number AND NEW CHARGES or over $500.00 more. I could have cancelled and repurchase without being on the phone for an hour. Uhg!! So basically baited me. I purchased a set of washer and dryer at a great sales price. Day of my delivery my delivery was cancelled and moved back another month. Told to call BestBuy and they found me another washer and dryer set that costs MORE. What a rip off.
Loss:
$632
Reason of review:
Poor customer service
Preferred solution: Price reduction
2 comments
Anonymous
Minneapolis, Minnesota
Lousy Service
I spent nearly $1,000 on Sonos (a bridge and 3 speakers) and after installing the software the app shortcut appeared only on my desktop. I asked the Ridgedale help desk how to add the shortcut to my Windows 8 start screen. The answer was that “they offered a Windows 8 class on Thursday and (however) it was filled up”. I consider this a non-answer and a brush-off. I have subsequently found the answer on google and it takes two clicks of the mouse. The service at their help desk has been very disappointing. This has happened before. After I bought a lap-top, I was not familiar with the operation of the Fn key when using the function keys. The help desk was not able to answer a simple question that was solved by using the Fn key..
Pros:
- Sales people
Cons:
- Help desk
Reason of review:
Poor customer service
2 comments
Anonymous
High Point, North Carolina
An update on my lost Dishwasher
Here is an update. I bought a dishwasher and they never delivered it and no one knows or even cares where it is. I am greeted with deer in the head light looks and 40 plus minute long waits on customer service lines after which they "transfer" me and drop the call. Sometimes they do not let me give them the order number but just transfer and drop the call the moment they get on the line. After their failure to deliver my dishwasher, return ANY of my calls or even give me an email to complain to. I got an email confirming my receipt for the item that everyone swears they do not have (so funny I want to cry) that said: Confirmation of appointment completion This email is to confirm you received your item(s). We hope you are enjoying your new product(s)! Thank you for shopping with us. We look forward to serving you again soon. Sincerely, Karalyn Sartor Vice President Customer Care Whaaaaat??????
1 comment
Anonymous
Blacksburg, Virginia
Waste of time
I went to a Best Buy store this morning at 9:30, and I waited outside in the rain to be the first in line to pre order the iphone 6+. It turned out that Best Buy is not doing pre orders for the plus yet.. The employees did not even know what they were doing and told me to leave.. What a waste of time and a bitter start to my Friday morning! I hate Best Buy. I am never doing business with them again! ugh ugh ugh ugh ugh ugh ugh ugh ugh ugh ugh ugh ugh ugh ugh ugh
3 comments
Anonymous
Lombard, Illinois
Review from Lombard, Illinois
I had a horrible expierence when trying to ask about a job at the best buy mobile in gurnee mills mall. I walked in and asked an employee at the register about how the job was, how old you have to be, and about customers. When I got to the part about wage/benefits it all turned south. He had a disgusted look on his face then told me that my application would be better suited "across the way" which would be the Victoria's Secret outlet across the hall. The fact that he tried to make a *** insult at me just disgusted me. We are living in the 21st century and we are still doing this? Inexcusable
1 comment
Anonymous
Toshiba laptop returned for repair 3 times in 1&1/2 months
I bought a Toshiba laptop online and received it 10 days later. After 1month it would not boot up. Returned it to Best Buys and they had to send it back to Toshiba, it had a bad hard drive. Lost all info I had on it. Two weeks later I got it back. For two days it would not hook up to my WIFI. It finally hooked up after about 40 tries and I used it that day for about an hour and turned it off and went to bed. The next morning I tried turning it on and the power button would blink and then go out. Best Buys now says I have to bring it in to be fixed AGAIN 3 days later. I told them I wanted to return it for another and they more or less told me I am stuck with this lemon. No more Best Buys purchases for me, wish I would have gone elsewhere first.
Loss:
$300
Reason of review:
Damaged or defective
Preferred solution: Full refund
Anonymous
Westland, Michigan
Best Buy - Cell Phone Screen Review from Westland, Michigan
$200 trade in for a working smart phone is a joke. All of their advertising said working phone. To the best of my knowledge, nothing else. Mine had a slight crack in the screen but they said it was not acceptable. Bait and switch.
1 comment
Anonymous
Naples, Florida
2nd time Best Buy has been a disappointment!
Today I called Geek Squad to set up a repair appointment on an $1800 refrigerator that is not cooling. The refrigerator was purchased in July 2012. I have no extended warranty and was told by the representative on the phone that they have no appointments available in the area. I asked him when they would have an opening and he said he has none for the next two weeks and could not schedule beyond that. He suggested I call back tomorrow to see if there were any cancellations. This same thing happened to me in June with a $700 dishwasher I purchased at the same time. I ended up buying a replacement from another store. Needless to say, Best Buy sells appliances but they really do not want to service them.
Loss:
$2500
Reason of review:
Poor customer service
Preferred solution: Full refund
2 comments
Anonymous
Bellevue, Washington
Dell Laptop Review
Bestbuy is the worst place to purchase a dell loptap, believe me i had the worst experience with them and the reps there dont have any customer service @ 124th street miami fl
Anonymous
Laurel, Maryland
Defective Product Damaged Laptop
We purchased the Best Buy brand universal laptop charger for our ASUS computer on August 19.2014. The customer service representative who assisted us was helpful and advised us that the charger would be compatible with our laptop. We read the instructions to verify that the product was compatible and within 15 minutes of plugging the Rocketfish charger into our laptop it never powered up again. The next day we were able to plug up our laptop with the manufacturers laptop charger however it would not turn on. My husband and I then went back to Best Buy and asked for assistance from the Geek Squad associate. While he did try to assist us, my husband and I got the impression that we were interrupting his breast and butt watching of all the women entering and leaving the store. We had to ask him more than once if a diagnostic could be performed to assess what the problem was. Our request fell on deaf ears. He also snickered at the fact that we bought an ASUS and told us we should have bought a Lenovo or Dell. His non-challant attitude clearly shows the lack of engagement that your employees have. We then spoke with the manager on duty. While she was polite she was clearly indifferent to our situation and did not seem to know what to do. It was not until I called the corporate office that she referred me to Rocketfish customer service and at that point she disappeared. Rocketfish has advised us that it could take up to 5 business days to here back from the escalation department. My husband is self-employed and all of his business contacts and soft-ware are on this laptop. We cannot afford to wait for the escalation department to contact us. Our experience with their customer service departments has been poor and we feel that this complaint will go unheard.
Loss:
$899
Reason of review:
Damaged or defective
Preferred solution: Full refund
1 comment
Anonymous
Bronx, New York
Best Buy - Refrigerator Review from Bronx, New York
Best Buy on Fordham Rd in the Bronx is very dishonest! I have been without a Refridgerator since 11/13/14! It was supposed to be delivered Tuesday 11/18/14 then it went til Friday 11/21/14!! No excuse why the date changed no one could give an explanation!! Now here it is 9:34 p.m & still no Refridgerator! We should've have been the first one's on the list for delivery but no we are the last! Never ever again will I Purchase another Appliance from Best Buy! I wouldn't recommend it to anyone else either!! I can't believe them either!! We have been buying ice for a cooler for 7 ****ing days!! I should've went to SEARS or P.C RICHARDS like I usually do!! BEST BUY stands for BEST *** NEVER A ****ING again will I BUY ANY APPLIANCES!!!
Reason of review:
Problem with delivery
1 comment
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NJ In agree Best Buy has 0 customer service & they lie about everything the corporate people are doing anything to scam customers I just bought a laptop & couldn't believe how the employee treated me I want purchase batteries from the crooks....BYe BYe WORST BUY..
The Best Buy offers a mediocre service. The staff is not qualified to discuss the technicality of any product.
I purchased a Nikon camera for over $600, and when I came home and opened the box, there were many items missing. I returned the same day to return it, because I did not want to get stuck with a useless item. After all the hassle, the staff did not even care to prologize for the inconvenience, nor did they offer an explanation to why these items were missing from a perfectly brand new box. Anyway, I will never buy anything from Best Buy, nor will I recommend it to any one.
The store in question is the one located at Ontario street in Vancouver. The staff should learn from the Europeans who treat their customers like Kings.
But then, what could we say, knowing that these stores hire the high school dropouts. what a shame!