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Bought a Insignia 50" Plasma (Model NS-P502Q-10A) with 4 year extended warranty in 02/06/2010 at Best Buy ... my first mistake! Couple weeks ago we were watch TV (morning news) ... a couple of popping sounds start coming from the TV then a loug buzzing sound and some...
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3 comments
Anonymous
#932463

There is an issue with Best Buy salesmen claiming that the extended warranty will cover ANY damage with a free replacement. I have bought a camera, laptop and television, and, when I asked how they will stand up to a 2 year-old, I was specifically told that the warranty will cover anything, including accidental breakage.

I was told this not once, but three times on different occasions by different salesmen. Now that I'm having an issue, they are saying something different.

I'm going back to the store today to talk to another manager to see what he says.

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Review
#397518 Review #397518 is a subjective opinion of poster.
Loss
$800

Best Buy review in Seattle, Washington: Open boxed not brand new

I ordered and paid full price for a Sharp microwave but received an old open boxed item instead. It was re-packed with packing tapes so old that glue just melted on to my floor as I slide the box. Indication that it was an return item from quite a while back for the reason of corner of the door was chipped as far as I can see. Email their customer service but no reply. Called a few times but the wait were 12-30 minutes long that I gave up! Greatly disappointed in their customer service, may be they are one of those company try to make you to give up by wasting your time and getting you frustrated.
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Review
#397485 Review #397485 is a subjective opinion of poster.
Loss
$300
I made a Laptop purchase at Best Buy Online, and paid with international credit card, since I'm not American. Then I put the Billing Address as reported on the website. After 20 calls to Customer Care, a lot of waiting, and infomation that I would receive the...
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1 comment
Anonymous
#693646

I'm not seeing the problem, dude. If they cancelled your order, you obviously got your money back, or no money was ever taken off the card to begin with, so I don't see what the issue is.

Review
#397126 Review #397126 is a subjective opinion of poster.
Loss
$2500
I recently saw a Dyson priced very low at Best Buy (279.99). I purchased gift cards (300 dollars worth) with Chase Freedom points for the sole purpose of buying this vacuum cleaner. I called, purchased it over the phone, and was given a confirmation number...No...
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Review
#396822 Review #396822 is a subjective opinion of poster.
Loss
$300

Best Buy review in Archbold, Ohio: Terribly long customer service wait time

I have been trying to contact the Best Buy customer service number 1-800-365-0292 for the last 3 days - March 23 2013 to today March 26, 2013 and each time I have spent over 30mins to 1hour 30 mins on hold on the call to get through with a customer service agent however the call just does not get connected. I even went to the Best buy store yesterday but they could not help me with the billing query and directed me to call customer service.It is extremely frustrating to know that the customer service number is so poorly managed especially when I had a billing related concern and my bill is due today - March 26, 2013My contact details are Sonit Singh989-750-6433
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3 comments
Anonymous
#693649

If you don't mind my asking...why did you wait until three days before the bill was due to ask them a billing question? Why not ask them as soon as you RECEIVED the bill and noticed the problem? That probably would have saved you a lot of time and trouble in the first place.

Anonymous
#629592

First of all, that customer service number is not linked to Best Buy in any way. It is the customer service number for Capital One, the issuing bank of the Best Buy Reward Zone CC.

You are able to make cash and check payments in store, but apart from that it is up to the customer to take responsibility for his/her account(s). True, associates may be able to contact the Bank for you, but a credit representative will request to speak to the customer anyway as they are unable to give information regarding a customer's account to anyone other than the customer.

Anonymous
#629241

Don't wait untll the last minute. That is your fault so quit trying to blame someone else.

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Review
#395777 Review #395777 is a subjective opinion of poster.
Loss
$512
This is certainly not the place to do business. I received an Apple ipad 2 as a gift that was purchased at Best Buy by my girlfriend on her Best Buy account. I wanted to upgrade to the Retina Display model so I took the unopened one in to exchange/upgrade and was told...
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4 comments
Anonymous
#693657

Nordstrom is a clothing store, first of all, so you can't say that Best Buy should follow a CLOTHING STORE'S policy, as Best Buy doesn't sell clothes. They are first and foremost an electronics retailer, and as such, they have a VASTLY different policy than that of a clothing store.

Secondly, you should have returned the iPad the day that you got it if you were unhappy with it, as then it wouldn't have been a problem. Unless your girlfriend gave it to you when it was already outside of the return policy. That's just hard luck, then, and I'm truly sorry if that was the case.

Like many of the people here have already said, 30 days is MORE than reasonable for an electronics return. Almost every store now has a 15-30 day return policy on electronics. Why? Studies show that most people make returns within 15 days, so that's why most stores do that. Also, if a product is defective or if you are unhappy with it as soon as you get it, that gives you the opportunity to return it immediately once you realize you don't like it or don't want it, it doesn't work, etc. etc.

If you do receive the item as a gift and it is within the return policy, return it either the day that you get it (if the store is still open when you receive it) or the very next day. Don't hem and haw about returning it, as this will most likely result in your being told that the product is outside of the return policy, which it would be, through no fault of the store at all.

One thing to keep in mind for next time, in case you ever DO go back to Best Buy...if you have a Reward Zone card with them (not the credit card, but just the points card), they can access the "Customer Lookup" function on their computer, put in your phone number or first and last name and pull up a complete list of all the transactions that you have made within the last few months (assuming that you remembered to use your Rewards Card on those purchases). So, if you're curious to know if an item that you purchased falls within Best Buy's updated 15-day return policy, all you have to do is go into Best Buy's store shortly after you have bought it or received it (take the purchaser with you if you received it as a gift), and ask them to look up the date that you bought the product. If it's on your Rewards account (or the purchaser's account), then they should have no problem finding it, and they can tell you the exact date that it was purchased. This is what I would do in your situation with all future purchases...just something to keep in mind, though. :)

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Review
#395592 Review #395592 is a subjective opinion of poster.
I bought a 55 inch smart tv from best buy. Take it home turn it on an it's broken. And try to return it and the manager tells me they can't accept it. They will let corporate make a decision. Corporate tells me it's up to the store. Someone is lying I...
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5 comments
Anonymous
#1063694

Best buy sold me a defective lg flat screen tv and it only lasted 13 months and they told me they can't give me a refund or anything I paid cash for the TV BBs employees suck and are incompetent they don't deserve to work

Purchased a CD player it broke in 6 months

Bought a vacuum and it's barley working

Bought a Xbox remote control opened the box and it was broken never used it

What the *** are the employees doing there you hire low life's and you get destroyed products

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Review
#395514 Review #395514 is a subjective opinion of poster.
Loss
$1300
Nightmare Customer Service: I recently purchase a GE Washer from BestBuy Mesquite, TX. Salesperson was good and knowledgeable. Delivery install went fine. 15 minutes after the install, I received a call from BestBuy to complete a survey of their installation. I...
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5 comments
Patrick
#639863

I love how this loser from Louisiana is constantly bashing Target everywhere. it's like "I ordered a Big Mac at McDonald's and got sick because it turned out they gave me a Big Mac that was made the day before and it sat out all day" then this weirdo comes along and says "sorry to hear that but Target will make you even more sick because they're just so horrible. I don't know why they're horrible but they just are"

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Review
#395501 Review #395501 is a subjective opinion of poster.
Service
Best Buy Installation
Loss
$600

Update by user Mar 27, 2013

The store is Best Buy Furniture & Mattress Co In Mason, Ohio

Original review posted by user Mar 22, 2013

On 1/19/13 We purchased over $7000.00 of bedroom furniture from this company. Upon delivery of the first set, there was damage to every piece. One of the men (David) from this company, came to look at it and...
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4 comments
Anonymous
#808708

This store is not best but but best buy furniture and mattress they are not affiliated with the electronic store!

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Review
#394948 Review #394948 is a subjective opinion of poster.
Loss
$7000
I ordered laptop online...found it cheaper...checked...Best Buy had NOT processed order...I cancelled order...per BB's protocol...bought other computer. BB sent cancelled order anyway...charged my bank ($948.75). I am now overdrawn...returned BB computer...was...
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4 comments
Anonymous
#1033817

never will I use payal at bestbuy again...im on day 14 of my money being held hostage...bestbuy blames paypal and paypal blames bestbuy...

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Review
#394579 Review #394579 is a subjective opinion of poster.
Loss
$949