Best Buy Reviews and Complaints
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Horrible customer service | Best Buy review
I'm very disappointed with your BestBuy store# 282 located at 1701 Belmont Ave in Baltimore, MD 21244. I purchased a few items on 4/19/13 for $325.19 receipt# 0282-060-0797. Today I wanted to return three of those items value at $97.97 plus tax. When I approached customer service the rep told me I couldn't return them due to the return policy, I spoke to the manager Allen Ditch, and he offered NO help at all. I explained that I was a Best Buy customer for many years and he didn't care. I'm losing about $100 and this is unacceptable. I will pay off my credit card and CANCEL ASAP. I want NOTHING to do with your store/company ever!!! Your employees are rude and unprofessional.
Best Buy Manager
No help after sale | Best Buy review from Reno, Nevada
I bought my computer seven months ago, and it’s broke. The power cord will not function to power the computer or charge the battery. The power cord was tested OK. The greeter at the customer service counter was busy talking with a co-worker and seemed not concerned regarding my issue. Then he stated I would have to purchase a new cord see computer person. Computer person tested a few items and stated it was an accident item (no accident occurred, mint condition), "you can purchase a new computer, or try your luck with Toshiba, (they won't fix this), and it is a common problem." Why has this tech issue not been addressed if many other customers experience the same fate? When asked why this was not explained at purchase "only seven months ago", he had no comment. He was not willing to do anything, check with manager, and have a tech look at it, NOTHING. The tech was avoidant, rude and flippant to any request or help. I have gone through the same treatment at “worst buy” before, when I purchased a cam-corder, fool me twice shame on you!! You could do something, your company chooses not to. This is not acceptable. I will inform as many people as possible, and they will inform others and so on; 10 people become thousands. I am a hard working middle class family and this is an example of why the economy is shot, from the top. Shame on you, and I will not return. Where did Circuit City Go?? Best Buy 911 Topsy Ln Carson City, NV 89705 (775) 267-3523 Bill C
Best Buy lost a customer
I purchased a Gateway All in One Computer at Best Buy in January 2011. It has had to have the Mother Board replaced 3 times.....it went in a 4th.....they "fixed it again" Within a month, it is now in for the 5th time. I have a No Lemon Guarantee on this. It should have never been "fixed" the 4th time. When I took it in May 1st, 2013, they said they will expedite it 48 hours...and I will have some numbers for a new computer to replace it. Ha! Well, today is Tuesday May 7th, still no computer...still no word. They are so screwed up that they keep sending our "info emails" to the WRONG EMAIL ADDRESS! Not to mention the Wrong Phone numbers! They are rude and they don't care about their "Best customers" or they would be tripping over themselves to keep us! We have spent almost $10,000 in 2 years there. They won't be getting my business anymore. It's absolutely ridiculous to promise a fix in 48 hours.....144 hours and counting.
Don't buy from Best Buy Online
I placed an order online for an iPhone 5 last Thursday because I thought it would be easier to order online and just pick up at the store. They had a glitch in their system and somehow my order has become a "ghost" order that no one at Best Buy can apparently retrieve the details. They see the order but no details. The money has deducted from my bank account but the order still has not processed. I've spoken to customer service numerous times and been to the store. I know there can be computer problems with any business but to not be able to pull the order details at all??? It's a pending charge from my bank that they said could take a minimum of 10 days or longer to disappear from charging my bank account. No phone, and out $225.00. Never again! Maybe a month for now, I'll have my money back or a phone but I will not purchase from Best Buy again.
Best Buy Return Policy SCAM & RUDE Customer Service
I purchase from Best Buy regularly and even had a store credit card. I went to return a tripod and was told no because it was outside of their new 15-day return policy. As angry as I was about that, what was worse was the absolutely uncaring attitude of the managers and the so-called "customer service" at corporate. I have shopped at high end stores and BB's staff is more stuck up than any other "service" people I have ever encountered. People can say what they want about how people should "read the policy" but if you have been shopping somewhere for YEARS, you rarely stop to read your receipt every time. When I purchase electronics from Target, they stress the return policy at the point of sale. A quality retailer will make exceptions for customers or AT LEAST issue a store credit. When I called corporate they confirmed that it was up to the store to decide whether to issue a store credit outside of the 15-day window. They are just choosing not to. As a comparison, I purchased an iPhone 4 from Apple that stopped working a year later (after I dropped it). I had Apple Care, BUT when I purchased Apple Care back when iPhone 4 came out, it didn't cover replacements. The folks at Apple made an exception and gave me a new phone for FREE. I have since purchased a iPad and a MacBook Pro. That is why companies like Apple receive top customer service ratings and continue to outperform *** Best Buy. I paid off and canceled my Best Buy card the same day and will NEVER shop with them again. The amount of my loss was minimal, but I would have been SICK if I had made a major purchase and been told, "Oh, well. There is nothing we can do." I'm also convinced that the people here defending Best Buy work for the store.
Misreprestented Insurance on Cell Phone | Best Buy review from Madison, New Jersey
I purchased an iPhone 4S about 1.5 years ago. I was sold the protection plan and was told it was EXACTLY the same thing as Apple Care but better. When I tried to use the protection plan I was told I had to wait for three days for a phone to come in (AppleCare gives a phone same day). When I went to pick up my phone the battery wouldn't charge after 20 minutes and they tried to get me to sign a form accepting the phone before confirming the phone worked. I was told I have to wait another three days for a phone to come in and they cannot ship to my home. This took 1.5 hours out of my day and left without a phone. I will NEVER buy a phone from Best Buy again. They misrepresented there insurance plan and tried to unload a broken phone.
Poor Customer Service from the Blue Shirts at Best Buy
I recently went a local Best Buy to purchase GPS device. I located the item with little difficulty. Locating someone working that area of electronics however was near impossible. When non of the Blue Shirts would even look my way, I asked a guy in a White Shirt for help. He was a polite and professional young man as he apologized and told me he worked for Cannon and could not assist me. I continued to wait. Finally I waved my arms and whistled to get a young man in Blue Shirt's attention. The problem, he did have the key to open the case. Finally with that problem solved I was led to a register. I noticed two things first was the dress code, the nylon hair cover. The second was that I was not given the device until I paid for it. (I believe was on purpose and not because he was being courteous...I guess I going to run out of the store) Last, with my purchase in hand and poor service behind I walk to the exit. I am suprised by the Yellow shirt asking to look at my reciept and the device. Okay so what did I learn? The monetary loss for me is zero. The monetary loss for Best Buy is a lifetime of never buying anything else from Best Buy. 1. Best Buy does not trust its customers nor its employees. 2. Customer Service is not a company objective. 3. I dont enjoy being treat like a thief. 4. I will take my business to someone that wants me there.
New return policy - YOu can't return anything | Best Buy review from Austin, Texas
I purchsed my 2nd wall mount from Best Buy. Neither one fits and i tried to return it after 17 days and they would not take it. Now I'm out $150 for a bunch of *** that I don't need and can't use. These people are full of it. Don't buy anything else from them again.
Phone Protection Plan SCAM !! | Best Buy review from San Francisco, California
Do NOT buy. Worst scam ever. They do not replace the phone upon issue. They make you buy a loaner phone (I got an old beat up Blackberry) not even an iPhone. $50. Then you have to come back and pick up repaired phone. You have to sign your life away that the beat up used loaner phone would not be damaged while wait for repair. If any damage to the already used loaner phone, you owe Best Buy FULL retail value of the loaner phone. Insurance was not what was sold or expected from company. I would not recommend this product to anyone.
Best Buy's return policy
Bought a laptop and five weeks later it died. Was refused an exchange or return, despite the fact that it was a defective product. File a complaint with the MA Attorney General's office as well as the BBB. I will have to purchase a new laptop. I may file a small claims court action. I am now dealing with HP directly. BB will never get another cent from me. I am a great customer- I just recently purchased laptop for my son who is in college and an iPod. I had a flat screen t.v. picked out from Best Buy, but they will NEVER get any more money from me.
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