Best Buy Reviews and Complaints
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- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
- Convenient location
- Wide variety of products
- Price
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- Most helpful reviews first
I Have had Same issue and if you are a Silver Reward Member you are Suppose to Get Something like 45 Days. I have a Computer that is less then 15 Days old and Cant Return Because i have been Flagged. I will no LONGER BE SHOPPING at THERE STORE. I Have SPENT way more then I have RETURNED. I also RUN a COMPANY so We Buy a lot and we May have to Take it back or it might not be what we needed.
Our Company will be LOOKING for another VENDOR
THANKS
Lwets see, you had the pc for 8 months, have problems, and now you want BB to fix it for you!
The #1 cause of .exe errors is Malicious Software... you know... viruses, backdoor trojans, malware, keyloggers and spyware.
Sometimes, these can also look like hard drives issues.
Nothing in any store last forever, especially when we talking about Apple products. Probably should have bought them at a regular Apple store or something.
Did you run the tablets built in Samsung update facility, which will check if any updates are available AND install them? They often have updates for these types of issues.
Did you reset the Tablet back to factory?
Did you assume the 70 days return policy did not apply to you?
There is an issue with Best Buy salesmen claiming that the extended warranty will cover ANY damage with a free replacement. I have bought a camera, laptop and television, and, when I asked how they will stand up to a 2 year-old, I was specifically told that the warranty will cover anything, including accidental breakage.
I was told this not once, but three times on different occasions by different salesmen. Now that I'm having an issue, they are saying something different.
I'm going back to the store today to talk to another manager to see what he says.
Best Buy review in Seattle, Washington: Open boxed not brand new
I'm not seeing the problem, dude. If they cancelled your order, you obviously got your money back, or no money was ever taken off the card to begin with, so I don't see what the issue is.
Best Buy review in Archbold, Ohio: Terribly long customer service wait time
Nordstrom is a clothing store, first of all, so you can't say that Best Buy should follow a CLOTHING STORE'S policy, as Best Buy doesn't sell clothes. They are first and foremost an electronics retailer, and as such, they have a VASTLY different policy than that of a clothing store.
Secondly, you should have returned the iPad the day that you got it if you were unhappy with it, as then it wouldn't have been a problem. Unless your girlfriend gave it to you when it was already outside of the return policy. That's just hard luck, then, and I'm truly sorry if that was the case.
Like many of the people here have already said, 30 days is MORE than reasonable for an electronics return. Almost every store now has a 15-30 day return policy on electronics. Why? Studies show that most people make returns within 15 days, so that's why most stores do that. Also, if a product is defective or if you are unhappy with it as soon as you get it, that gives you the opportunity to return it immediately once you realize you don't like it or don't want it, it doesn't work, etc. etc.
If you do receive the item as a gift and it is within the return policy, return it either the day that you get it (if the store is still open when you receive it) or the very next day. Don't hem and haw about returning it, as this will most likely result in your being told that the product is outside of the return policy, which it would be, through no fault of the store at all.
One thing to keep in mind for next time, in case you ever DO go back to Best Buy...if you have a Reward Zone card with them (not the credit card, but just the points card), they can access the "Customer Lookup" function on their computer, put in your phone number or first and last name and pull up a complete list of all the transactions that you have made within the last few months (assuming that you remembered to use your Rewards Card on those purchases). So, if you're curious to know if an item that you purchased falls within Best Buy's updated 15-day return policy, all you have to do is go into Best Buy's store shortly after you have bought it or received it (take the purchaser with you if you received it as a gift), and ask them to look up the date that you bought the product. If it's on your Rewards account (or the purchaser's account), then they should have no problem finding it, and they can tell you the exact date that it was purchased. This is what I would do in your situation with all future purchases...just something to keep in mind, though. :)
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If you don't mind my asking...why did you wait until three days before the bill was due to ask them a billing question? Why not ask them as soon as you RECEIVED the bill and noticed the problem? That probably would have saved you a lot of time and trouble in the first place.
First of all, that customer service number is not linked to Best Buy in any way. It is the customer service number for Capital One, the issuing bank of the Best Buy Reward Zone CC.
You are able to make cash and check payments in store, but apart from that it is up to the customer to take responsibility for his/her account(s). True, associates may be able to contact the Bank for you, but a credit representative will request to speak to the customer anyway as they are unable to give information regarding a customer's account to anyone other than the customer.
Don't wait untll the last minute. That is your fault so quit trying to blame someone else.