Best Buy Reviews and Complaints
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BEWARE! Do not get Best Buy credit!!
Sent money-no product | Best Buy review
Return policy not good for business | Best Buy review from Waterford Township, Michigan
Update by user Jun 14, 2013
Not long after this posting, Best Buy contacted me and offered to send a $40 gift card. When I countered that with an offer to return the phone so they could sell it, if they would give me the purchase price less a "stocking fee" they agreed to the refund, but still didn't want the phone back.
So they sent me a gift card for $80, and I can sell the phone on eBay if I want to. Basically a good outcome and I thank Best Buy for resolving this in a favorable way.
Update by user May 29, 2013
This was for my elderly mother who is 85, legally blind, can't drive and lives in a small town in Indiana.
Original review posted by user May 14, 2013I bought two wall phone so my elderly mother, who lives out of state, could see and decide which one she wanted. When I tried to return the unwanted one several weeks later, Best Buy refused to give me credit, or to issue a store credit. So, I'm stuck with a $90.00 wall phone. Thanks Best Buy. You just made my buying decisions easier because I will no longer consider you for any of my purchases. I used to be a loyal customer, but you have made me an enemy. Beware all that Best Buy's return policy is now only 15 days.
Rude Customer Service | Best Buy review from Burlington, Vermont
Poor service | Best Buy review from New Orleans, Louisiana
Update by user Jun 10, 2013
Since Best (Worst) Buy couldn't fix my laptop, although they offered to send it out and charging me if the other service center couldn't fix it, I got a return of my money on that "Geek Squad" warranty, after a bunch of emails back and forth, they refunded the money...
No help available on floor | Best Buy review from Houston, Texas
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