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Best Buy would not refund me for product brought back within 30 days due to BAD Policy. My returns compared to purchases that are recorded (not including cash purchases). They passed judgement and would not accept the return. They gave me a third party to call and...
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6 comments
Anonymous
#680254

I Have had Same issue and if you are a Silver Reward Member you are Suppose to Get Something like 45 Days. I have a Computer that is less then 15 Days old and Cant Return Because i have been Flagged. I will no LONGER BE SHOPPING at THERE STORE. I Have SPENT way more then I have RETURNED. I also RUN a COMPANY so We Buy a lot and we May have to Take it back or it might not be what we needed.

Our Company will be LOOKING for another VENDOR

THANKS

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Review
#399118 Review #399118 is a subjective opinion of poster.
Loss
$106
In August 2012 I purchased an Asus G75VW laptop from the Best Buy in Woodland Park, New Jersey. I was wary about purchasing such an expensive item but ended up even opening a credit line with them in order to find this purchase. I have lived in the area all my life and...
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8 comments
Mike_mn
#643931

Lwets see, you had the pc for 8 months, have problems, and now you want BB to fix it for you!

The #1 cause of .exe errors is Malicious Software... you know... viruses, backdoor trojans, malware, keyloggers and spyware.

Sometimes, these can also look like hard drives issues.

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Review
#398400 Review #398400 is a subjective opinion of poster.
Loss
$1337
Tags
  • Turn
Purchased 2 ipad3 in November 2012, one worked fine and one stopped holding a charge. I paid for a warranty for both of them. After speeding a week trying to back the broken one up, I take it back to Best Buy. Yea they basically told me I could get an iPad 2 or pay...
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4 comments
Sheldon
#651683

Nothing in any store last forever, especially when we talking about Apple products. Probably should have bought them at a regular Apple store or something.

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Review
#398115 Review #398115 is a subjective opinion of poster.
Loss
$600
I got the run around from them saying that my Samsung tablet had faulty software and they can't do anything. I asked how much to fix it. They said they couldn't. So if I had have bought their Geek Squad Plan, they would have only be able to make the phone...
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4 comments
Mike_mn
#643934

Did you run the tablets built in Samsung update facility, which will check if any updates are available AND install them? They often have updates for these types of issues.

Did you reset the Tablet back to factory?

Did you assume the 70 days return policy did not apply to you?

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Review
#397571 Review #397571 is a subjective opinion of poster.
Loss
$400
Tags
  • American novels
  • Korean horror
Bought a Insignia 50" Plasma (Model NS-P502Q-10A) with 4 year extended warranty in 02/06/2010 at Best Buy ... my first mistake! Couple weeks ago we were watch TV (morning news) ... a couple of popping sounds start coming from the TV then a loug buzzing sound and some...
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3 comments
Anonymous
#932463

There is an issue with Best Buy salesmen claiming that the extended warranty will cover ANY damage with a free replacement. I have bought a camera, laptop and television, and, when I asked how they will stand up to a 2 year-old, I was specifically told that the warranty will cover anything, including accidental breakage.

I was told this not once, but three times on different occasions by different salesmen. Now that I'm having an issue, they are saying something different.

I'm going back to the store today to talk to another manager to see what he says.

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Review
#397518 Review #397518 is a subjective opinion of poster.
Loss
$800

Best Buy review in Seattle, Washington: Open boxed not brand new

I ordered and paid full price for a Sharp microwave but received an old open boxed item instead. It was re-packed with packing tapes so old that glue just melted on to my floor as I slide the box. Indication that it was an return item from quite a while back for the reason of corner of the door was chipped as far as I can see. Email their customer service but no reply. Called a few times but the wait were 12-30 minutes long that I gave up! Greatly disappointed in their customer service, may be they are one of those company try to make you to give up by wasting your time and getting you frustrated.
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Review
#397485 Review #397485 is a subjective opinion of poster.
Loss
$300
I made a Laptop purchase at Best Buy Online, and paid with international credit card, since I'm not American. Then I put the Billing Address as reported on the website. After 20 calls to Customer Care, a lot of waiting, and infomation that I would receive the...
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1 comment
Anonymous
#693646

I'm not seeing the problem, dude. If they cancelled your order, you obviously got your money back, or no money was ever taken off the card to begin with, so I don't see what the issue is.

Review
#397126 Review #397126 is a subjective opinion of poster.
Loss
$2500
I recently saw a Dyson priced very low at Best Buy (279.99). I purchased gift cards (300 dollars worth) with Chase Freedom points for the sole purpose of buying this vacuum cleaner. I called, purchased it over the phone, and was given a confirmation number...No...
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Review
#396822 Review #396822 is a subjective opinion of poster.
Loss
$300

Best Buy review in Archbold, Ohio: Terribly long customer service wait time

I have been trying to contact the Best Buy customer service number 1-800-365-0292 for the last 3 days - March 23 2013 to today March 26, 2013 and each time I have spent over 30mins to 1hour 30 mins on hold on the call to get through with a customer service agent however the call just does not get connected. I even went to the Best buy store yesterday but they could not help me with the billing query and directed me to call customer service.It is extremely frustrating to know that the customer service number is so poorly managed especially when I had a billing related concern and my bill is due today - March 26, 2013My contact details are Sonit Singh989-750-6433
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3 comments
Anonymous
#693649

If you don't mind my asking...why did you wait until three days before the bill was due to ask them a billing question? Why not ask them as soon as you RECEIVED the bill and noticed the problem? That probably would have saved you a lot of time and trouble in the first place.

Anonymous
#629592

First of all, that customer service number is not linked to Best Buy in any way. It is the customer service number for Capital One, the issuing bank of the Best Buy Reward Zone CC.

You are able to make cash and check payments in store, but apart from that it is up to the customer to take responsibility for his/her account(s). True, associates may be able to contact the Bank for you, but a credit representative will request to speak to the customer anyway as they are unable to give information regarding a customer's account to anyone other than the customer.

Anonymous
#629241

Don't wait untll the last minute. That is your fault so quit trying to blame someone else.

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Review
#395777 Review #395777 is a subjective opinion of poster.
Loss
$512
This is certainly not the place to do business. I received an Apple ipad 2 as a gift that was purchased at Best Buy by my girlfriend on her Best Buy account. I wanted to upgrade to the Retina Display model so I took the unopened one in to exchange/upgrade and was told...
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4 comments
Anonymous
#693657

Nordstrom is a clothing store, first of all, so you can't say that Best Buy should follow a CLOTHING STORE'S policy, as Best Buy doesn't sell clothes. They are first and foremost an electronics retailer, and as such, they have a VASTLY different policy than that of a clothing store.

Secondly, you should have returned the iPad the day that you got it if you were unhappy with it, as then it wouldn't have been a problem. Unless your girlfriend gave it to you when it was already outside of the return policy. That's just hard luck, then, and I'm truly sorry if that was the case.

Like many of the people here have already said, 30 days is MORE than reasonable for an electronics return. Almost every store now has a 15-30 day return policy on electronics. Why? Studies show that most people make returns within 15 days, so that's why most stores do that. Also, if a product is defective or if you are unhappy with it as soon as you get it, that gives you the opportunity to return it immediately once you realize you don't like it or don't want it, it doesn't work, etc. etc.

If you do receive the item as a gift and it is within the return policy, return it either the day that you get it (if the store is still open when you receive it) or the very next day. Don't hem and haw about returning it, as this will most likely result in your being told that the product is outside of the return policy, which it would be, through no fault of the store at all.

One thing to keep in mind for next time, in case you ever DO go back to Best Buy...if you have a Reward Zone card with them (not the credit card, but just the points card), they can access the "Customer Lookup" function on their computer, put in your phone number or first and last name and pull up a complete list of all the transactions that you have made within the last few months (assuming that you remembered to use your Rewards Card on those purchases). So, if you're curious to know if an item that you purchased falls within Best Buy's updated 15-day return policy, all you have to do is go into Best Buy's store shortly after you have bought it or received it (take the purchaser with you if you received it as a gift), and ask them to look up the date that you bought the product. If it's on your Rewards account (or the purchaser's account), then they should have no problem finding it, and they can tell you the exact date that it was purchased. This is what I would do in your situation with all future purchases...just something to keep in mind, though. :)

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Review
#395592 Review #395592 is a subjective opinion of poster.