customer service store service customer geek squad phone manager order money people

BEWARE! Do not get Best Buy credit!!

I had about 4000 dollars of FRAUD on my account. They concluded their "investigation" and have decided that fraud was not committed. I am now on the hook for all this debt!!! Do not EVER get a Best Buy or any HSBC credit of any kind. That includes CapitalOne. I was just in shock when this happened. I had had a zero balance for years. I would have thought this sort of thing would be illegal, but apparently not. The people in the fraud department will not ever let me talk to anyone who could actually take care of this. Jennifer Shaw
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Review
#412468 Review #412468 is a subjective opinion of poster.
Loss
$4000

Sent money-no product | Best Buy review

Ordered cigarettes several times from best buy cigarettes.com. Service initially was quite prompt. Services seemed to slow with each new order. I ended up having to file an inquiry ticket with each new order. Then when I finally received a tracking order, it would not show up on usps tracking until it had been shipped From incoming usps facility to my local facility. One shipment was delayed because they "had no product, and had no information when product would be available!" My last order has not been shipped within 30 day deadline, so I demanded my money back. I then received a rambling reply that they had been in business for seven years and had a 91% approval rating. The last time I tried to access their website, I had error message "403 access denied by website."
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1 comment
Elesa
#657758

What does this have to do with Best Buy? Your title may be wrong?

Review
#411672 Review #411672 is a subjective opinion of poster.
Loss
$75
This guy is THE worst manager I've ever encountered. He needs to go back to school to find out how to provide customer care and treat his employees better. I work for a very large company and would never allow this kind of behavior from my managers. He needs to be...
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2 comments
Anonymous
#653643

Your review tells us nothing. Why don't you try actually stating what happened?

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#410310 Review #410310 is a subjective opinion of poster.
Service
Best Buy Manager

Return policy not good for business | Best Buy review from Waterford Township, Michigan

Update by user Jun 14, 2013

Not long after this posting, Best Buy contacted me and offered to send a $40 gift card. When I countered that with an offer to return the phone so they could sell it, if they would give me the purchase price less a "stocking fee" they agreed to the refund, but still didn't want the phone back.

So they sent me a gift card for $80, and I can sell the phone on eBay if I want to. Basically a good outcome and I thank Best Buy for resolving this in a favorable way.

Update by user May 29, 2013

This was for my elderly mother who is 85, legally blind, can't drive and lives in a small town in Indiana.

Original review posted by user May 14, 2013

I bought two wall phone so my elderly mother, who lives out of state, could see and decide which one she wanted. When I tried to return the unwanted one several weeks later, Best Buy refused to give me credit, or to issue a store credit. So, I'm stuck with a $90.00 wall phone. Thanks Best Buy. You just made my buying decisions easier because I will no longer consider you for any of my purchases. I used to be a loyal customer, but you have made me an enemy. Beware all that Best Buy's return policy is now only 15 days.
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11 comments
Tailyn
#657780

I had a similar situation happen to me at best buy. I received the Xbox as a Xmas gift and didn't want it. We went to best buy to return it and b/c it was over 30 days they wouldn't give me back on credit card so I asked for store credit. We told the mgr that we wanted to buy a flat screen with the store credit, he still refused to accommodate us. I walked out of best buy 4 years ago and have never returned and won't!!!! There are much better stores out there such as pc Richards who will bend over backwards for the customer.

Denetria
#657401

Some people are so smug. They apparently can't imagine what it's like to try to buy things for older, disabled people who can't get out and have no access to the internet. Those people still need things and they still have opinions about what they like and don't like...but they have to see it.

Anonymous
#654545

If your are going to buy something and think that you might return it then don't even buy it. I deal with this all day.

Our return policy is 14 days. If you can't make up your mind in that time, then you have know business buying it.

I never in my life returned anything. I do the research before I buy anything.

Elesa
#657237
@me

So, me, I take it you've never purchased a "gift" item that your giftee didn't care for. Amazing.

I have bought items that didn't stand-up to their reputation and most definitely took it back.

It's a consumer's right, I would imagine? I certainly wouldn't hang on to something I didn't like or want.

Anonymous
#651398

Target, Wal-Mart, and Sears also have 15 day return policies for electronics.

Which store will you shop at now that will return a wall phone several weeks after purchase? I can't think of a single one.

Elesa
#653214
@Simon

Walmart Simon. I had a Microwave that I used for 6 weeks.

Each week I found something else about it that I didn't like. Finally I packaged it up. Walmart took it back with out any problem nor questions. I simply told them I didn't like it.

This was just recently, the beginning of May. And, if I order from them on-line, I can easily take it to my local Walmart and return it for my money back.

Best Buy will make you return an on-line order by mailing it back. What a CROCK!

Anonymous
#654538
@Elesa

That is completely false. Any item purchased from bestbuy.com can be returned in any best buy store (barring marketplace items.

Elesa
#654583
@someone

oh really? Perhaps it depends,on who you get at the counter?

I bought a camera from them, about 1 or 1/2 years ago, the person I got it for didn't want that model.

When I tried to return it, I had to mail it back and call the "on-line store" for directions on where to mail it, etc. Isn't that something!

Anonymous
#655864
@Simon

I don't know about the other two, but Target's return policy for electronics is 45 days. I just got stuck with $137 in goods because the policy at Best Buy changed from 30 to 15 days between my purchases and returns.

Elesa
#657263
@Simon

Did you read Denni's remark below. Ha!

Again, proof BB needs to get their act together!

Read www screw-blu dot com. You'll learn something's.

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Review
#408751 Review #408751 is a subjective opinion of poster.
Loss
$90

Rude Customer Service | Best Buy review from Burlington, Vermont

Today, May 14th, I sign up an account with Best Buy.com to purchase a DVD, and to shop in the future. I filled out a online account, and went ahead to complete my purchase. Come to find out they don't ship to P.O.Box because of security reasons. I live in a association that does not have mail delivery, we must have P.O.Boxes. OK fine, I went to fill out my street address for UPS, that does deliver. The system did not recognize the address as legit. So I called Customer Service to see if they could help me. I got a rep, who became rude when I was trying to explain my problem, I asked him to let me talk, but kept talking over me. I told him he was being rude and I would like to talk to a supervisor, I requested twice and he would not transfer me. H e continued to rudely speak to me, I raised my voice telling him I was a customer and demanded a supervisor, he then mumbled and hung up on me. I called again, and don't you think it's the same rep. I hung up and tried the chat. I got a young lady name Kelly, who was polite. I asked to speak to a supervisor, she wanted me to explain my issue so she could brief the supervisor. I went on to explain my problem with her. She told me that they don't ship to PO Boxes. I went on to explain how I tried to fill my street address for UPS and that the system didn't recognize the address as legit. Kelly offered an alternative solution, by making arrangement with a friend or relative address to have my items ship to. I told her that is more of a security risk shipping to a address other than mine, and also I would have to travel close to a half-hour to anyone I really trusted. Kelly informed me that she couldn't over ride my issue and I understood that, but once again I was never given a chance to speak to a supervisor. So between rude customer service and a ridiculous shipping policy, they will never get my business again. It 1 hour and 15 minutes to the nearest Best Buy store.
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1 comment
Anonymous
#650980

It sounds like if you only have a P.O. Box, online shopping isn't for you.

Quit asking for a supervisor and accept their answer already. :zzz

Review
#408625 Review #408625 is a subjective opinion of poster.
Loss
$25
What company, in this day and age, only has a 15-day return policy AND DOESN'T TELL YOU ABOUT IT AT ANY POINT DURING THE PURCHASE PROCESS? Absolutely ridiculous policy and completely unreasonable about making exceptions. What company, in this day and age, only has a...
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19 comments
Anonymous
#693670

Okay, if you have any questions about the return policy, you should ASK the cashier who is ringing you up what the return policy is. On almost everything in the store, the policy is 15 days, but if you are a Reward Zone Silver Member, it is 60 days, I believe. Now, 15 days is PLENTY of time to determine whether or not you like/want the item. Why would you just sit around with a product and not test it out until several days after the return policy expires? Normally, I test the product out as soon as I get home. If it doesn't work, I take it back right away. If the store is closed, I return it on their next business day. You shouldn't wait so long to decide if you like it. Take it home, measure it, try it out, do whatever you need to do. It doesn't work, you're not satisfied, return it immediately with receipt in hand. That's often the best policy to live by.

If you don't know the return policy or you forgot to ask when someone was ringing you up, you have a multitude of resources to FIND that policy. First, you can call the store you bought it from and ask what their return policy is. They will more than likely politely tell you, "15 days for standard returns, 60 days for Reward Zone Silver Members." If you choose not to call the store, you can go to Best Buy's website, and there will be a place right on their website where you can look up their return policy at any time. There are also brochures that discuss the return policy in front of almost all of the registers in any Best Buy store, so you can grab one as you are paying for the product. If you need another resource, you can call 1-888-BESTBUY and they will also politely tell you that the return policy is "15 days for standard returns, 60 days for Reward Zone Silver Members."

There are all kinds of ways for you to obtain a copy of the Best Buy return policy, so you cannot say that the store never provided you with a copy. They are RIGHT THERE at the registers for your taking. If you choose to take one, that's another matter altogether. The store also has its return policy printed on the very bottom of the receipt, so you can look there as well.

Bottom line, as soon as you buy a product, test it out IMMEDIATELY when you get it home. If you don't have time to test it out that day, test it out the next day. Then, if you don't like it, you can simply return it WITHIN the return policy with no questions asked. :)

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#407970 Review #407970 is a subjective opinion of poster.
Loss
$240

Poor service | Best Buy review from New Orleans, Louisiana

I took my mother in to purchase a tv on a rainy Friday evening, after selecting a tv that was not instock I was told that I could pick it up from another location the next day. I went on the next evening and was told only the person who purchased it could pick it up, after asking for a manager a rude young lady showed up. After going back and forth she slid the receipt across the counter to me and stated their policy and walked off. At this point I called their 1888bestbuy number, while on the phone I was approached by the sheriff's officer on duty and asked to leave. Finally I noticed the Gereral Manager had returned to the store and i asked to speak with him which he did. After going back and forth he agreed to let me pick up the tv after again telling me their policy and never acknowledging the poor service from his employee. After going through this unbelievable event I chose not to pick up the tv but to take my mother back to the location that we purchased the tv from and get her $800 refund. I have spent thousands at BB over the last seven years and will never spend another penny or recommend anyone to step foot in their stores.
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1 comment
Anonymous
#649510

If you have to be asked by a sheriff to leave the store, you were clearly being a problem customer. One I'm sure Best Buy won't miss.

Review
#407810 Review #407810 is a subjective opinion of poster.
Service
Best Buy Manager

Update by user Jun 10, 2013

Since Best (Worst) Buy couldn't fix my laptop, although they offered to send it out and charging me if the other service center couldn't fix it, I got a return of my money on that "Geek Squad" warranty, after a bunch of emails back and forth, they refunded the money...

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19 comments
Anonymous
#693676

Okay, if you have any questions about the return policy, you should ASK the cashier who is ringing you up what the return policy is. On almost everything in the store, the policy is 15 days, but if you are a Reward Zone Silver Member, it is 60 days, I believe. Now, 15 days is PLENTY of time to determine whether or not you like/want the item.

If you don't know the return policy or you forgot to ask when someone was ringing you up, you have a multitude of resources to FIND that policy. First, you can call the store you bought it from and ask what their return policy is. They will more than likely politely tell you, "15 days for standard returns, 60 days for Reward Zone Silver Members." If you choose not to call the store, you can go to Best Buy's website, and there will be a place right on their website where you can look up their return policy at any time. There are also brochures that discuss the return policy in front of almost all of the registers in any Best Buy store, so you can grab one as you are paying for the product. If you need another resource, you can call 1-888-BESTBUY and they will also politely tell you that the return policy is "15 days for standard returns, 60 days for Reward Zone Silver Members."

There are all kinds of ways for you to obtain a copy of the Best Buy return policy, so you cannot say that the store never provided you with a copy. They are RIGHT THERE at the registers for your taking. If you choose to take one, that's another matter altogether. The store also has its return policy printed on the very bottom of the receipt, so you can look there as well.

If you bought the Geek Squad Protection, it shouldn't matter whether the product is within the return policy or not. It only matters that the GSP has not expired yet. If it has, and you've chosen not to renew it, that's not Best Buy's fault. If it is still within the amount of coverage specified by the GSP terms, then they are obligated to do something for you, but only to the extent that they can. They can only do whatever their policy allows them to do.

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#407418 Review #407418 is a subjective opinion of poster.
Loss
$1377
I purchased a big screen tv with the 4 year "no hassle" warranty through the geek squad. After about two years I noticed some hazy spots behind the screen well geek squad came out said they would order a new screen and replace it. Come to find out its a discontinued...
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6 comments
Elesa
#655979

Here is a must read for you all. Screw-blue DOT com.

It explains it all. Be sure to check out the comments too.

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#407188 Review #407188 is a subjective opinion of poster.
Loss
$1800
Tags
  • Best buy worst store ever

No help available on floor | Best Buy review from Houston, Texas

Went to Best Buy on 1960 in Houston, Tx around 11:45 on May 7. No help on the floor other than in the customer service area. Customers stacked up. All I wanted was a Garmin and I knew exactly which one. Two managers at front door chatting. I told them what I wanted; one said she could get me 'some help' I said no you can't they are all busy. You don't have enough help and why have you gone to a customer pit service area where I have to stand in line when folks are returning goods, etc?? So I took my business down the street to Office Max. Best Buy lost a sale. I am marking them off my list. I enjoy customer service and Best Buy has lost it.
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4 comments
Anonymous
#693677

So...a company sucks because they are busy? Makes perfect sense.

Anonymous
#663789

i bet the customers that all employees were apparently with as the post says disagree about best buy employees sucking.

the issue in this post isn't that bestbuy employees were bad. but that bestbuy has to many happy customers coming in to deal with all of them at once/

Anonymous
#648693

maybe you should have patience and wait your turn for help

Anonymous
#655912
@MUSKA

I have had the same issue at my local Best Buy. It isn't about having patience it is about the employees absolutely s.u.c.k.i.n.g.

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#406674 Review #406674 is a subjective opinion of poster.