Best Buy Reviews and Complaints
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Don't buy from Best Buy Online
I placed an order online for an iPhone 5 last Thursday because I thought it would be easier to order online and just pick up at the store. They had a glitch in their system and somehow my order has become a "ghost" order that no one at Best Buy can apparently retrieve the details. They see the order but no details. The money has deducted from my bank account but the order still has not processed. I've spoken to customer service numerous times and been to the store. I know there can be computer problems with any business but to not be able to pull the order details at all??? It's a pending charge from my bank that they said could take a minimum of 10 days or longer to disappear from charging my bank account. No phone, and out $225.00. Never again! Maybe a month for now, I'll have my money back or a phone but I will not purchase from Best Buy again.
Best Buy Return Policy SCAM & RUDE Customer Service
I purchase from Best Buy regularly and even had a store credit card. I went to return a tripod and was told no because it was outside of their new 15-day return policy. As angry as I was about that, what was worse was the absolutely uncaring attitude of the managers and the so-called "customer service" at corporate. I have shopped at high end stores and BB's staff is more stuck up than any other "service" people I have ever encountered. People can say what they want about how people should "read the policy" but if you have been shopping somewhere for YEARS, you rarely stop to read your receipt every time. When I purchase electronics from Target, they stress the return policy at the point of sale. A quality retailer will make exceptions for customers or AT LEAST issue a store credit. When I called corporate they confirmed that it was up to the store to decide whether to issue a store credit outside of the 15-day window. They are just choosing not to. As a comparison, I purchased an iPhone 4 from Apple that stopped working a year later (after I dropped it). I had Apple Care, BUT when I purchased Apple Care back when iPhone 4 came out, it didn't cover replacements. The folks at Apple made an exception and gave me a new phone for FREE. I have since purchased a iPad and a MacBook Pro. That is why companies like Apple receive top customer service ratings and continue to outperform *** Best Buy. I paid off and canceled my Best Buy card the same day and will NEVER shop with them again. The amount of my loss was minimal, but I would have been SICK if I had made a major purchase and been told, "Oh, well. There is nothing we can do." I'm also convinced that the people here defending Best Buy work for the store.
Best Buy review in Madison, New Jersey: Misreprestented Insurance on Cell Phone
I purchased an iPhone 4S about 1.5 years ago. I was sold the protection plan and was told it was EXACTLY the same thing as Apple Care but better. When I tried to use the protection plan I was told I had to wait for three days for a phone to come in (AppleCare gives a phone same day). When I went to pick up my phone the battery wouldn't charge after 20 minutes and they tried to get me to sign a form accepting the phone before confirming the phone worked. I was told I have to wait another three days for a phone to come in and they cannot ship to my home. This took 1.5 hours out of my day and left without a phone. I will NEVER buy a phone from Best Buy again. They misrepresented there insurance plan and tried to unload a broken phone.
Poor Customer Service from the Blue Shirts at Best Buy
I recently went a local Best Buy to purchase GPS device. I located the item with little difficulty. Locating someone working that area of electronics however was near impossible. When non of the Blue Shirts would even look my way, I asked a guy in a White Shirt for help. He was a polite and professional young man as he apologized and told me he worked for Cannon and could not assist me. I continued to wait. Finally I waved my arms and whistled to get a young man in Blue Shirt's attention. The problem, he did have the key to open the case. Finally with that problem solved I was led to a register. I noticed two things first was the dress code, the nylon hair cover. The second was that I was not given the device until I paid for it. (I believe was on purpose and not because he was being courteous...I guess I going to run out of the store) Last, with my purchase in hand and poor service behind I walk to the exit. I am suprised by the Yellow shirt asking to look at my reciept and the device. Okay so what did I learn? The monetary loss for me is zero. The monetary loss for Best Buy is a lifetime of never buying anything else from Best Buy. 1. Best Buy does not trust its customers nor its employees. 2. Customer Service is not a company objective. 3. I dont enjoy being treat like a thief. 4. I will take my business to someone that wants me there.
Best Buy review in Austin, Texas: New return policy - YOu can't return anything
I purchsed my 2nd wall mount from Best Buy. Neither one fits and i tried to return it after 17 days and they would not take it. Now I'm out $150 for a bunch of *** that I don't need and can't use. These people are full of it. Don't buy anything else from them again.
Best Buy review in San Francisco, California: Phone Protection Plan SCAM !!
Do NOT buy. Worst scam ever. They do not replace the phone upon issue. They make you buy a loaner phone (I got an old beat up Blackberry) not even an iPhone. $50. Then you have to come back and pick up repaired phone. You have to sign your life away that the beat up used loaner phone would not be damaged while wait for repair. If any damage to the already used loaner phone, you owe Best Buy FULL retail value of the loaner phone. Insurance was not what was sold or expected from company. I would not recommend this product to anyone.
Best Buy's return policy
Bought a laptop and five weeks later it died. Was refused an exchange or return, despite the fact that it was a defective product. File a complaint with the MA Attorney General's office as well as the BBB. I will have to purchase a new laptop. I may file a small claims court action. I am now dealing with HP directly. BB will never get another cent from me. I am a great customer- I just recently purchased laptop for my son who is in college and an iPod. I had a flat screen t.v. picked out from Best Buy, but they will NEVER get any more money from me.
Best Buy review in Macedonia, Ohio: Phone Protection Plan is a rip-off
I got the Best Buy protection plan for my Android Incredible and one day I got the phone wet. I decided to take advantage of the plan and brought it into Best Buy for repair. The agent I spoke to said the phone and/or battery could be damaged and that he would first send the phone out. They then called a few days later and told me the phone was working. When I arrived, when they put the original battery in the phone, it would not work. They never tested the battery which the original agent knew could be a problem, since the indicator showed it had gotten wet! Then they sent me a new battery by mail and I was to bring the battery back to Best Buy and pick up my phone. The phone worked but when I tried to charge the new battery, it did not get higher than 2%. I took the phone and battery back to Best Buy and explained that the battery was not charging. They called me the next day and said the phone was ready. However, when the agent tried to transfer my contacts, the phone would not start because the battery was dead. He tried for 40 minutes to charge the phone and it would not get above 2%. They hadn't done anything! I am now waiting for another battery in the mail and am going to have to make my 6th trip to Best Buy to get the phone, which may or may not be working.
I pre-ordered the HTC One on 4/5. It was released on 4/19. It's the evening of 4/22 and my order is STILL being processed! I called customer service and they were nonchalant! This is horrible customer service. They put on this whole charade about pre-ordering and then...
Best Buy review in Huntington Station, New York: Fire te manager
Corporate, I bought 4 months ago around 3,500 dollars worth of stereo equipment.The individual that helped me at best buy gave me a set of speakers two came in the box to many no big deal?I went to best buy same location to return it they could not find my order in the computer for some reason. I figured i would go there buy my two 70 inch tv,s because im now setting up my family room. It probably would have cost me another 8,000 dollars? I wanted to get a credit for whatever the speakers cost maybe a couple hundred dollars. They called the manager he was rude.To make a long story short he told me flat out he does not need my business. This is after him trying to fix the problem for 5 minutes. What prompted that was when I said to him that this experience today is horrible and even considering not doing business with best buy anymore.This happened on 4/21/2013 at around 1 p.m. If I tell you his effort was terrible so terrible that this is the first complaint I ever put in for anyone at any store in my whole life and im 45 years old.I can tell you that it is people like this managing your stores that will drive down sales. Because I who is very easy going and has no problem spending a decent sum of money without thinking about it, was just lost as a customer forever. How many more did this happen to in that store I wouldn't be able to tell you.And as a company like best buy who is trying to keep same store sales up its not gonna happen with people like this.It wasn't even the fact that I wasn't accommodated it was his attitude and recommend you fire him. The store is located on 148 Walt Whitman RdHuntington Station (631) 427-5161
Best Buy Manager
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