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Not on File | Best Buy review

Bought a smart tv to be delivered and installed on 8/6/13. With all the fees and cords and services it's close to 2,000 spent on this. Delivery is confirmed for Monday anywhere from 8-12. Take a vacation day to wait for it. Noon rolls around and there's been no sight of delivery and no call from them at all. Call Best Buy and after being on hold geek squad answers and looks up the order. Get put on hold multiple times after a few seconds of questions. Am told that the order is not in the system at all. Not that I paid or that it was to be delivered and installed. They offer a $50 gift card and schedule delivery two weeks from now because that's the soonest they can do it. Not pleased at all, and suspect this is only the beginning.
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Review
#436693 Review #436693 is a subjective opinion of poster.
Loss
$350

Will never shop at Best Buy again

Bought a Samsung fridge Freezer last year at Best buy. when the light came on for the filter be changed - they told me that they didn't sell replacement filters for Samsung. One week ago my icemaker fell off - I called the store and got connected to Geek Squad - they said it would be more than a month before they could come and fix it. So I called Samusung - the best they could do was two weeks before someone could come out. This product is still under manufacturers warranty and they think two weeks is acceptable? I will never ever buy anything at Best Buy again and will tell everyone i meet to forgo shopping there
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2 comments
Anonymous
#716759

So...Samsung can't get there early enough for you to fix the fridge under their warranty and this is Best Buy's fault? Ok. :roll

Anonymous
#698405

Total BS.

http://www.bestbuy.com/site/searchpage.jsp?_dyncharset=ISO-8859-1&_dynSessConf=6973530&id=pcat17071&type=page&sc=Global&cp=1&nrp=15&sp=&qp=&list=n&iht=y&usc=All+Categories&ks=960&fs=saas&saas=saas&st=samsung+filter

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Review
#436641 Review #436641 is a subjective opinion of poster.
Loss
$2800

Consumer | Best Buy review from Waco, Texas

Purchased Samsung TV in January, 2013 and the color fades intermittently. Read online about Manufactures defect. Best buy chose to repair the TV though a extended warranty that i purchased rather than replace with exchange. Repair to take 14-days. They would not seek remedy through Samsung. Now I am out of a TV for 14-days waiting on "a decision". Bridgett a manager at BestBuy, Waco, TX very unsympathetic and explained THE Policy at Best Buy. Bridgett never offered any other remedy that would provide me with a TV. I also called Samsung and talked to Rafael who was terribly rude. Neither uncaring Bridgett at Best Buy nor rude Rafael could offer a solution to being out of a TV for 2 weeks. Don't buy TV's at Best Buy or extended warranties. Rip off rip off rip off. Rafael at Samsung finally agreed to send out a repair person to the house but it was too late. Rafael was intent on talking and repeating himself. He was not interested in listening or offering suggestions. Best Buy and Samsung are not companies that I will ever choose to do business with again. Bad bad experience.
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1 comment
Anonymous
#698408

When you are within the MFG's warranty period, THEY have the first *** at the "repair apple". Since this is a "known issue" of a known defect, it clearly falls to Samsung.

Once they decide that it falls outside of THEIR parameters, then any extended service warranty takes over.

Surely, being "out" a TV for 14 days is much better than having to purchase another one. :roll

Review
#435891 Review #435891 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$200

BEST BUY THE COLONY

I have had 3 bad experiences here, all with the same guy. He is a short with brown hair and he works during the day shift. He never gave me his name, but I called the store and they said that it was either David or Paul. Let's assume this is Paul (whoever managed store at 5:30pm 8/1/13): 1. My phone was broken, I have geek squad protection. He would not check my status to upgrade my phone, and he would not give me a loaner phone to hold me over until the refurbished one arrived. (Which is the main draw of geek squad protection plans). 2. It took 5 days for my "overnight delivery" phone to arrive. Paul saw me waiting and NEVER had the mobile department assist me. I left with a useless phone since it had no contacts. 3. The phone was worse than my broken one, I walked back in after work and switched back. Darryl handled my return. Darryl also said he was the only manager on duty. So, this guy may not even be a manager at all. 4. I have now spent two weeks with a broken phone. I went online myself and saw that my upgrade was available 8/1/13. Went back to the store yesterday. I cringed when I realized this *** would be assisting me again. I told him I want to buy the iphone and renew my contract. He asked for my ID, then asked for my phone number. Then he says, flat out "no". ***-Paul says that my mom's name is on the account, and I am not authorized to do anything. I am 27 years old, pay my own bills, the bill is in my name and comes to my house. My mother lives 3 hours away and is only on the account because I started the contract at 16. I tried to present Paul with options, having my mom call the store to verbally give approval, calling Sprint to prove that it is my account, giving my PIN number, SSN, whatever. He over and over said NO. He said I can buy the phone for full-price, $800, but unless my mother is with me, his hands are tied. Then, to prove that he was full of *** about this stone-cold-no-exceptions rule, he says "Well if you and your mom had the same last name, I could maybe let you get the phone upgrade." I asked to talk to a manager. He says, "I'm the only manager on duty". Isn't that convenient?!?! Called my service provider, they said my name was always on the account. They said I should have NO ISSUES. Drove to the Best Buy in Stonebriar (Frisco, TX). They entered my cell number in their system, asked for my ID, and guess what! They sold me the phone with no issues at all. They didn't even ask for my mom's permission! Worst person in customer service I have ever encountered.
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Review
#435458 Review #435458 is a subjective opinion of poster.

Horrible service | Best Buy review from Atlanta, Georgia

In Greensboro north carolina I attempted to buy a mac book. After waiting around for an hour at the table, I received an attitude from one employee and watched the rest of the employees stand around an ignore what could be a 1500 dollar sale. I left Bestbuy dissapointed and empty handed. I hate bestbuy and everything they stand for. The service is less than mediocre, so it was very poor. Not only is Bestbuy awful, but the showroom concept of a store is obsolete. I am looking forward to the day when this commercial empire collapses to its doom.
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Review
#435133 Review #435133 is a subjective opinion of poster.

Supposed Update | Best Buy review from Downers Grove, Illinois

I left my laptop with Best Buy for what they call a scheduled update for improve the efficiency and speed. Afterwards, my laptop worked fine for all of a week, if that. Then all of a sudden I noticed my laptop could no longer stream videos as it did prior to Best Buy applying the update. I had no problems with this before and I have more problems on start up now than before to where I have to continuously restart the thing. The internet continues to load either as slow and most of the time slower than before to so-called updates. I cannot find some of my files and others have been corrupted.
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4 comments
Anonymous
#716762

And did you contact the store about this? Because if you had and they refused to help you, I could understand your frustration.

Anonymous
#705029

How about that! Two Best Buy shilltwats giving typical Best Buy insults.

Of course the Geek Squat screwed it up.

Next time buy from elsewhere. Anywhere else.

Anonymous
#704684

So you really think they purposely "broke" your computer. Maybe it's you not knowing what your doing and not best buy sabotaging your product!

Anonymous
#704718
@Smh

And maybe you should make better use of your time instead of stalking people on the world wide web. You obviously have deeply rooted issues.

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Review
#434818 Review #434818 is a subjective opinion of poster.
Approximately a week ago I went to the Best Buy Mobile store in Plymouth Meeting, PA where I previously purchased two Apple iPhone 4S cell phones and two Geek Squad Protection Plans. I went to the store to inquire regarding service for one of the iPhones, for which I...
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2 comments
Anonymous
#918925

This is an email I sent to the CEO just today.

I am a loyal geek squad protection plan user for my cell phone over the last few years. I don't agree with them making changed to our service plans and not informing the consumers. This only seems to happen when I need a new device.

Tonight I had an awful experience with customer service. ( last week I went into a store and waited 45 mins in line to only be told the policy has changed now in October everyone has to call in to order a new defective phone) with your protection plan I received a new faulty phone which has now glitched to the point of not working. I don't think a customer should be held accountable for your squad sending a defaulting malfunctioning refurbished phone to its customers then being told WE have to PAY for such items.

1st off the person who gave me this plan on this particular phone never mentioned new changes to me on the policy . C'mon now who reads all the find print. You guys are ripping people off. I

Secondly back in February when I got my 1st replacement LG G2 for sprint. I asked the agent( and again in October) why my phone is saying "no sim card" and has an ugly permanent icon to follow planted at the top. Both types did your workers told me that didn't matter. Only until last week I went to sprint where they seem to have better phone education and told me that is why I have not received 4g network and now for over a year my phone has only been running on 3g.

Tonight on the phone I sat on hold for 30 minutes only to be told that some new policy was in place and I needed now pay $160 for a new phone!! why should a caller have to pay for *** merchandise that you guys failed to fix the first time. My screen had a shortage and went all black but not before turning the main screen into all "static" look. I have ruined and dropped plenty of phones in my day which I have no problem admitting to cracking a screen or dropping a phone in a toilet. Those are things I will pay for. NOT rubbish sent to my by your dept. To conclude I asked the rep to let me speak to someone else that could help me like a supervisor and she said no one else could help me. So I asked to be put into billing where I could cancel my policy. When I asked to speak to a supervisor in billing I was put on hold for another almost 30 mins then sent to a ring tone for about another 10 until I gave up and disconnected. I wonder why you guys don't have supervisors that can come to a line sooner? That seems to be a problem I am looking for a resolution to this matter as quickly as possible. The best way to reach me is via email since my cell phone is out of use currently Thank you.

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Review
#434808 Review #434808 is a subjective opinion of poster.
Loss
$500
Tags
  • Geek Squad Protection Fraud
BELOW IS THE LETTER I SENT TO BEST BUY/GEEK SQUAD Approximately a week ago I went to the Best Buy Mobile store in Plymouth Meeting, PA where I previously purchased two Apple iPhone 4S cell phones and two Geek Squad Protection Plans ("GSP"). I went to the store to ...
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12 comments
Anonymous
#1456621

Forward the aforementioned dispute to your local district magistrate to resolve and, hopefully, be granted monetary compensation/reimbursement for their deceit against your party. The applicable judge only is concerned with two inquiries. Who's a fault and the amount monetary damage.

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#434786 Review #434786 is a subjective opinion of poster.
Loss
$500
I purchased several items from Best Buy and every electronic purchase I have made, I have either had to bring back more than once or have had to spend an additional amount on a replacement. I first purchased a Qosmio laptop along with a cooling fan for a class I was...
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2 comments
Anonymous
#689695

I saved the usb fan that had melted, I brought the laptop in while it was screeching with a black screen. The Geek Squad members smirked and did nothing to help other than turn me away carrying out an 18" hot, heavy laptop.

Call it ***, but that's comparing to a folder with nothing but pages of paper work and files from this laptop. That doesn't change the fact that I am out $2600.

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Review
#434027 Review #434027 is a subjective opinion of poster.
Loss
$2600
Tags
  • issues

Best Buy Sold Me A Damaged Mac

I'M SO UPSET AS I HAVE BEEN TRYING TO REACH SOMEONE IN HQ FOR WEEKS NOW I BOUGHT MY CPU ON JULY 9TH AND WHEN I GOT HOME NOTICED THAT THERE WERE HUGE DENTS IN IT. I CALLED THE STORE AND WENT INTO ANOTHER AFTER GETTING THE RUNAROUND I TOOK MANY BUSES TO THE ORIGINAL STORE MISSING WORK SO MESSED UP A MAIN SUPERVISOR WASN'T AROUND. I CALLED CORPORATE AND WAS TOLD THAT THE DAMAGES WERE TO BE COVERED BY THE STORE I BOUGHT IT EVEN GOT NAMES. HERES THE MESSED UP PART. SO I WENT TO DROP IT OFF TO GET FIXED AND WAS TOLD THEY ARE NOT GOING TO DO ANYTHING FOR ME. I HAVE INSURANCE AND SPOKE TO MANY DEPARTMENTS WHICH CONFIRMED MY MESSAGES AND THAT THE STORE SAID THEY WOULD HELP.
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3 comments
Anonymous
#716700

I CAN ONLY SPEAK BY SHOUTING AND MY WRITING STYLE INCORPORATES THIS PERSONALITY QUIRK.

Anonymous
#690881

Do you have best buy warranty or apple care insurance?

Anonymous
#689663

Your not alone. Best Buy is known for selling faulty electronic devices and Geek Squad is a bunch of men who look like they know what their doing, but really don't and in the back do nothing but play music.

How do I know? Every time I have brought in a device for repair, its always came back unrepaired, there would always be laughing and loud music in the back of employees both, yelling and talking. They could never give me a complete answer without looking me in the eyes with a smirk on their face while I stood with a 19" heavy laptop in my hands frustrated because it was over heating and not working properly after a week of purchasing it. They are sly, rude, inconsiderate, unreasonable people who wear badges that say, Best Buy.

Their geek squad wheres white business tops with black ties and a few small buttons to make it seem like they know what they are doing.

I really hope you get problem resolved as well as the other thousands of customers who have purchased from Best Buy who have been ripped off and given no help. This goes to show, Best Buy *** SUCKS!

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Review
#433875 Review #433875 is a subjective opinion of poster.
Loss
$1700