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DVD | Best Buy review from Spartanburg, South Carolina

Just opened a package DVD Package since I finally made it to that Season and the DVD wasn't in there. I went back to Best Buy and they said since it was opened they wouldn't return it without the DVD... THEIR WAS NO DVD... So I spoke with a manager and they insisted that without the DVD I would be unable to return the product which, never had a DVD in it. I have never had this happen to me but it makes me want to open every package there for now on just to not have it come up again.
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3 comments
Mike_mn
#710001

This exact thing happened to me several years ago at BB - the only place I went for music and movies at the time.

Couldn't prove it. Took the loss.

Anonymous
#705995

devils advocate here, but how exactly could you prove that there was never a dvd in it compared to just saying there was never a dvd in the case?

Anonymous
#704091

This actually happened to my husband at Best Buy a few years ago invloving a BluRay movie that had no disc in it. They did not give him any trouble about it since there were various other units that came up empty that day. There was something wrong with the shipment from the manufacturer.

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Review
#440782 Review #440782 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$40

Best Buy- Ripped Off

I purchased a Sony Cyber-shot with warranty as well as the Best Buy warranty that claimed if ANYTHING was wrong with my camera, they would replace it. No questions asked. The buttons on the camera ended up malfunctioning and the camera would not turn on most of the time. Instead of replacing it, they attempted to "fix it", and it is still broken. Actually, it is worse and it barely even turns on at all. So here I sit with a broken camera and a lot of money wasted on this so called warranty. I will never shop there again. Ridiculous.
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1 comment
Anonymous
#716755

Did you take it back to the store and tell them it isn't fixed? They can send it out again.

Then when it comes back verify everything is ok before you leave the store. If it still isn't, have them send it out again.

There's something in their protection plan called the No Lemon clause... And they don't fix it in the store, so don't throw a fit with the agents trying to help you.

Review
#440365 Review #440365 is a subjective opinion of poster.

Could not return an item | Best Buy review from Mount Juliet, Tennessee

Purchased speaker wire 17 days ago. Could not use it so took it back and they would not give me my money back because it was 2 days past their 15 days .even though the speaker wire had not been opened. I live 30miles away so I couldn't get back to Best Buy any earlier than today. I ask to speak to a manager and they told me he was busy and would not be able to talk to me. I told them I would wait and they told me that he was not going to be able to talk to me even if I waited.
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2 comments
Anonymous
#737359

15 days is a long time for a return i find. i dont see how it is best buys problem if you cant know when to return an item as it is printed on the receipts and it is easy to read.

Anonymous
#707393

The return policy is printed on your receipt. The fact that you could not get there before the 15 days is not their problem.

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Review
#440362 Review #440362 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$104

Radio install incorrect | Best Buy review from Norwalk, Connecticut

I purchase a radion from best buy, the radio was in stalled incorrectly. it short my whole truck out. I had to have it tow to get it fix. than call best buy about this. they said nothing. i am still waiting on a answer from them. i have called and called no answer with thge claim.it short my whole truck out. I had to have it tow to get it fix. than call best buy about this. they said nothing. i am still waiting on a answer from them.have called and called no answer with thge claim.
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Review
#440140 Review #440140 is a subjective opinion of poster.
Loss
$2500

Camera Nikon Coolpix L810 | Best Buy review from Los Angeles, California

Best Buy was rude and incorporate. My camera didn't work anymore and they couldn't replace it nor fix it. So they offered me to send it to the manufactory to let them fix it. It should take about 2-3 weeks, but I would have been only around about 1 week. Best buy can't send it back to Germany, where I come from neither can't send it faster. For this one case they weren't flexible or nice to me. I wouldn't recommend Best Buy to anybody! They didnt unterstand me or tried to fix my problem. I would never buy anything from this store.
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Review
#439991 Review #439991 is a subjective opinion of poster.
Loss
$200
Tags
  • Coolpix

Best buy thinks it has authoraztion to my credit card

I have never bought anything on my credit card from Best Buy. I did however, make a purchase over 2 years ago,which was on 90 days. I had a charge of $43.69 unauotherized on my credit card.. I called and I waited for 1 hour on the phone,and I explained that there was I charge on my bill I didnt know what for. I had NOT bought anything from there in over 2 years. They checked the records and they said I paid it last year also. They explained they could not refund the one from last year, it had been too long!but they would this time. I didnt think if you rob a bank and its over a year, you dont have to pay restitution? Thats Stealing fom the customers! I want my money refunded $87.38 plus interest and my Credit number removed from BestBuy!!!! I dont know how they have my number anyway! I WILL NEVER BUY ANYTHING FROM THERE AGAIN.
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2 comments
Anonymous
#703818

you DID authorize it - 2 years ago. when you signed up for that service you gave your authorization to debit automatically for a renewal.

it's not best buy's problem that you can't remember. why didn't you keep track of your own finances? you didn't take personal responbility. you must read terms and conditions - just don't click "i agree" when two years later you clearly don't agree.

it's your own fault. stop blaming others for your failure to remember or take personal responsibility on terms and conditions.

Anonymous
#701071

You can honestly expect a full refund in that case.. When your calling over the phone and say that a purchase you made a year ago didnt happen, how do they know your telling the truth?

If they did just flat out gave you your money everyone would be calling in doing that. Besides normally this issue would have to be done through your bank as ive gotten my card stolen and purchases were made that i didnt do and never once thought to call the company that it was made at.

At this point your out of luck though cause a year is a long time and a lot of variables can happen. Sorry to say but even if you called the police they couldnt do anything about it because it is your responsibility to keep track of your finances on a monthly basis.

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Review
#439810 Review #439810 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$87
Tags
  • Credit card abuse from Best Buy
I purchased a new 55 in VIZIO TV from your store in the Plymouth Meeting Multiplex on July 3, 2013. After researching I finally settled on this Vizio TV along with a Home Sound sytem and a TV stand spending well over $2,000. HOWEVER AFTER THE PAPERS WERE SIGNED AND...
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3 comments
Sarahmarie
#737404

Some people obsess over having it fresh out of the box. Person was getting a couple hundred if not thousand dollar upgrade but because it wasn't in a box refused it.

As for delivery I'm sorry, but if even one piece of the order is out of stock then the whole order will wait to be delivered. They don't make multiple trips.

I always ask when it will be delivered before making a purchase.

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Review
#439398 Review #439398 is a subjective opinion of poster.
Loss
$110

Online Bill Pay Never Works and Best Buy Auto Center Won't Fix a Problem They Caused

I have three things on my mind about Best Buy. The third one is a good review though on one of the employees. I have a Best Buy credit card and a rewards card. I signed up for the online website they have for paying the bills. I have tried countless times to pay my bill, and it NEVER works. As a result of it not working, I have incurred several late fees, all of which I had waived because I explained the online system seems to work but then my payments never go through due to some odd reason and I know it has nothing to do with my finances because I have never overdrawn my bank account and I am always up to date on my payments with everything. I use my debit card to pay bills, so I know if I overdraw or do not have enough funds --- my husband and I check the account balance at least twice a day. I do not understand why after 3-4 months of trying to pay with the online bill pay it still will not work. It is ineffective and I will be surprised if anyone else is successful paying online. They need to get someone to fix it or at least shut down the whole site if it isn't working. Secondly, I purchased a new radio that has Sirius and a speaker system for my car as a set. I am very happy with the radio and the sound quality I get from the speakers, but when they were installing them they somehow loosened the panel that holds all of the window and lock controls on my driver's side door so now it won't stay down no matter what I do. Every time I roll down my window, the control panel pops up and out of the socket and it is very annoying. The passenger's side panel is fine and hasn't budged at all, so I am curious as to why my driver's side is acting up. And I know it was Best Buy's doing because before I dropped my car off with them at the store garage, the control panel would not budge and was sealed tightly to the door. Best Buy won't do anything about it so I'm stuck with the annoying problem. I mean, they tried to fix it ONCE and the panel stayed for about an hour before it started popping out again. Oh, and thirdly (this is a positive experience) : My husband bought a touch screen radio for our Jeep. At first, we didn't choose the one with bluetooth because it was a lot more expensive than the other ones without it, so we opted just to use a USB/auxiliary cable to connect our iPods / iPhones to. It was brand new and it was on sale, so we thought it was a deal to have. The installer must had done something wrong with the initial install because the usb / auxiliary cable port didn't work at all. Our iPhones would start playing music when connected to the radio, but not through the car speakers. We caught this when we picked the Jeep up and I wanted to test it out. The guy was confused and he even tried to figure out the problem. He then proceeded to persuade us to upgrade to the same radio that was equipped with bluetooth for the SAME price we got the original one at. That was a deal we couldn't pass up and he saved us a bunch of money. I was surprised that he actually was able to pull some strings and let us have the more expensive one that wasn't on sale for the sale price. So awesome of him to do! Not sure if he got in trouble for it. But, just to let y'all know, the one with the bluetooth also has a USB / auxiliary port. I also tried that with an iPhone and it won't work. So I don't know if it is a problem with the radio company or the way the employee installs radios, but hey. We can listen to our iPhones with Bluetooth, so I am happy.
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Review
#437971 Review #437971 is a subjective opinion of poster.
Product
Best Buy Credit Card

Terrible service. Idiots working there. | Best Buy review from Los Angeles, California

Never shop there. i repeat NEVER. Not worthy of your money or time. Tried buying macbook online to pick up in the store. They already took the money out of my account and unfortunately its the second day I am computer-less. Terrible company, terrible service. Not one person knows how the system works. Never shop there. i repeat NEVER. Not worthy of your money or time. Tried buying macbook online to pick up in the store. They already took the money out of my account and unfortunately its the second day I am computer-less. Terrible company, terrible service. Not one person knows how the system works
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1 comment
Anonymous
#695610

Agree with this post. Paid $1200 for laptop plus software etc.

chose to order on-line and pick-up in store. I did this to save time because I knew what I wanted, and needed the laptop quickly. My local store has 15 in stock, and my credit card was charged hours ago. Now the store is closed and customer service nor store employees have any idea when I can pick up the items for which I paid.

Very poor customer service. Live and learn then share with the world so someone else doesn't make the same mistake.

Review
#436803 Review #436803 is a subjective opinion of poster.
Loss
$1035

Not on File | Best Buy review

Bought a smart tv to be delivered and installed on 8/6/13. With all the fees and cords and services it's close to 2,000 spent on this. Delivery is confirmed for Monday anywhere from 8-12. Take a vacation day to wait for it. Noon rolls around and there's been no sight of delivery and no call from them at all. Call Best Buy and after being on hold geek squad answers and looks up the order. Get put on hold multiple times after a few seconds of questions. Am told that the order is not in the system at all. Not that I paid or that it was to be delivered and installed. They offer a $50 gift card and schedule delivery two weeks from now because that's the soonest they can do it. Not pleased at all, and suspect this is only the beginning.
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Review
#436693 Review #436693 is a subjective opinion of poster.
Loss
$350