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Misleading policy and sales person. Non-existent customer service | Best Buy review from Gresham, Oregon

I purchased iPhone 5 prior to release of S & C versions (due to time issues I couldn't wait). The store clerk tells me that I can get price match within 15 days. Her associate # is 874450. Now I call the rude people at their "customer service" (they can't be interrupted when repeating nonsense, but feel free to talk over you non-stop) and they tell me that their worthless price "guarantee" does not apply to contract cell phones. Though anybody with 3rd grade reading level can read on their website that the exclusion to their "guarantee" (a complete misnomer) is referring to price matches with other retailers not when their own price drops. Worst buy indeed!
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2 comments
Sarahmarie
#737426

Price guarantees are never done for cell contracts. There's not one company out there that does it.

The way the system works it makes it impossible to do it.

Also BestBuy is only the middle man, they only charge what your carrier tells them to charge you.

Viaan
#718078

1386 reviews says it all about this chain of cheap shoddy merchandising.....why people to continue to buy from these clowns I will never know. Next time...stop being impatient thinking you can beat the system....you cant

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Review
#447541 Review #447541 is a subjective opinion of poster.
Loss
$100

Poor Customer Service Loses Best Buy Store #109 $3000 Sale!

After spending several months researching the internet and electronics stores for 3D HD TVs, I was finally ready to upgrade from my lousy Sharp standard television. I had narrowed my selection down to two models from the same brand (Samsung). One of these models was not on display in any of the 2-3 Best Buy store locations that I visited. On this particular occasion, I had about 30 minutes before an appointment, so I decided to pop into Best Buy Store #109 (11301 W Pico Boulevard in West Los Angeles). All I wanted to do was ask a clerk to pull up an image, on one of their computers, of the model in question, so that I could see an image larger than that on my mobile phone, the latter of which was too small to get a good idea of the TV's aesthetics. It was a Sunday, so I knew it would be busy, but I didn't think my inquiry would take more than a few minutes and, as I mentioned previously, I had a half-hour to kill. Every clerk seemed to be busy, not necessarily with customers, as I saw two or three clerks and one or two managers(?) huddled over a workstation. At the neigboring workstation, a strapping young black clerk was ringing up a purchase for a pretty little white damsel in very tight shorts (or, perhaps, it was a low skirt - I tried not to ogle her). Although the clock was ticking, I took a place in line behind the customer and patiently stood there, awaiting my opportunity to make my inquiry. As I waited patiently, looking back-and-forth between the clerk ringing up the customer and the group huddled over the other workstation, an older customer approached the workstations from behind me and, as if she did not see me waiting there, and with an air of authority, pushed her shopping cart up until it rested beside me and, in a pushy manner, asked if a clerk could help her pull an item from a shelf. Well, not one clerk looked up at her or responded to her request. The huddled group continued their huddling. At this point, I grew peeved, not only at the store employees but also at this this customer, who had the nerve to demand something with utter disregard for other waiting customers like myself. Of course, this is a typical situation in Los Angeles. Angelenos always think they're too special to have to stand in line and wait their turn. I digess. Anyway, I heard her mutter something like: "I don't know who's working here. I guess I'm the only one working." I was about to respond, but I held my tongue. Then, when there was a silent pause with the huddled group, she repeated her request and, as the huddled group began to disperse, one of them agreed to help her. I suppose I must have still been wearing my invisibility cloak. While continuing to wait there ever so patiently, as the young customer ahead of me asked a couple of questions, I noticed the clerk look up at her and, then, at me. We actually made eye contact. After the transaction was complete, and the clerk sent his customer on her merry way, without looking up at me or, in any other way, acknowledging my presence or, even, referring me to another sales clerk, he abruptly turned his back and walked to the back of the store, exiting through the doors at the back. I stood there, absolutely flabbergasted, wildly staring around and wondering what just happened and who was going to help me now. I waited a minute or two, then began storming off toward the front entrance. On my way out, however, I decided to make another attempt with a clerk in a different department. As if my customer experience wasn't bad enough, it got worse. Now, as previously mentioned, I have spent hours researching my potential purchase on the internet. After I decided on the particular TV model that I wanted, I checked Best Buy's website to verify that it was available and to see an image of the model (since no physical store had an in-store display model). Upon a search for that specific model, a list of results appeared, but the model for which I specifically searched was not listed at the top. For some reason, I had to scroll down toward the middle of the page to find that model. At any rate, I know that it was listed on the Best Buy website. Well, after providing the exact model number to the clerk, he tried searching for it on their website, but he didn't see it. I told him to scroll further down but, to a Best Buy clerk, I am just a simpleton who knows nothing about technology and the internet, and they are clearly top experts in the field of technology, so he dismissed my instruction and continued to search various web pages for the item. At one point, I told him to just forget it as, by now, my half-hour was up and I needed to leave in order to make my appointment in time. He told me to hold on, so he could try one other thing. I waited, only to have him turn to me and assert: "That model is not on the Best Buy website; I can't find it anywhere". I thanked him for checking and quickly made my way toward the exit. When I reached my car, I pulled out my mobile phone and performed a quick search on bestbuy.com, entering the model number just as the clerk had entered it in the store. I scrolled down the list and, lo and behold, there was the exact model that I requested, just as I had seen it when I previously searched, before my visit to the store. Yes, I'm just an average customer with little - or no - internet/technological experience . . . at least to Best Buy, that is. On my way out of the store, who do you think I found sitting at the front entrance, carrying on a casual conversation with another Best Buy employee? That's right - none other than the same black stud who was previously helping the pretty little white thing. And, although I did not eavesdrop, I can venture to guess (and I bet I would be right) as to the topic of their conversation. Needless to say, and as my headline implies, Best Buy Store #109 lost a $3000 sale, as I made my purchase - that same day - at another store, where I received top-notch customer service. If it weren't for the attentiveness I received at the other store, I would have made my purchase from an online retailer. On a side note, when I previously visited the same store location and inquired about another model, the sales rep in the Magnolia Home Theater Department directed me to search for it "on the main floor" as, according to her, that particular brand would only be on display there. When I then asked a clerk on the main floor, he told me that particular model was available only through the Magnolia Home Theater Department, and I should look there for a display model! One of these days, corporations are going to realize and remember how important good customer service is to . . . the customer! Until then, I hope they continue to see their sales drop and scratch their heads, wondering why they no longer have regular customers or why their sales/stocks are not as strong as they should be.
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2 comments
Sarahmarie
#737427

Not sure what to say. "A strapping young black clerk was ringing up a purchase for a pretty little white damsel in very tight shorts" Sounds like you're racist, but even if you're not what they he** does that have to do with anything.

Just the fact you put that in there kills any credibility you have about anything you say.

Anonymous
#717792

Worst buy is the new name

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Review
#447406 Review #447406 is a subjective opinion of poster.
Product
Best Buy Website

Purchesd ipod | Best Buy review from Florida City, Florida

I bought an ipod one week later the face cracked they said there was nothing they can do for me I had to buy another I pod the only reason I bought it there it was a gift for my niece they never gave me my other ipod with the cracked face they keeped it didn't realize until I got home called the store said they didn't have it never credit me it was my ipod it still worked they lied and said I didn't bring it in I called custermer service confirmed at first that I brought it in they were gonna credit me with a gift card they lied the workers are so rude they don't know anything cant answer your questions they have no knowledge I will never shop there again now I know why there going out of business they are the worst company I ever shopped at go to apple they are pleasant and very knowledgable im calling my lawyer and sueing bestbuy they suck don't ever shop there.
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5 comments
Anonymous
#719772

Is this a joke or do you really not know how to use punctuation?

Anonymous
#718929

I never said they should've given me another ipod but u never went to the grocery store and relized they forgot something its my fault she didn't put in my bag with my new ipod I know I should've checked but I waqs so angry at the time I also bought a cd and I was asking questions about cd's and dvd's and it was I was bothering her the person that said im idiotic must work for bestbuy because your a *** now I know why there going out of business

Anonymous
#718668

they should of put in the bag with my new ipod I didn't say it was my fault u *** they said that they would credit me for a gift card and the workers r so rude it didn't happen to u so u don't know what your talking about u ***

Anonymous
#717775

I can understand your frustration, but I am somehow baffled on how someone cannot realize they are without their broken ipod leaving the store. This is let alone, not realizing it until you got home. I'm trying to figure this one out.

Anonymous
#717520

so you bought a device and broke the screen and expect best buy to replace it cause you broke it? then you left your old one in the store after buying a replacement and expect bestbuy to have it and give you credit for your leaving it there. this is the most idiotic thing i have ever heard.

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Review
#447281 Review #447281 is a subjective opinion of poster.
Loss
$300

Credit Card security 'security' rip off | Best Buy review

For the second time, Best Buy has sold their credit card accounts, and caused a repeat problem. I am trying to pay off a laptop purchased there that I do not even have anymore. I do not have their physical card and I do not get paper statements. I went to login to pay, and it says you cant do that at the usual site, you have to re-register at Citicards. Citicards of course wants the account number, or the number off the card. Neither of which I have. I called, and after much much button pushing, spoke to someone who basically said, without the account number or card number, they cant help me. And they wont give you the info over the phone either. I also tried using the automated, where you put in last four digits, that does not work because, guess what,,,not registered anymore! So now I signed up for their paperless ***, that saves them money, I have neither statement nor card, and I cant login and make a payment, which is going to incur fees. What a ripoff. I am going to pay this thing off, and never ever shop there again.
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#447090 Review #447090 is a subjective opinion of poster.
Loss
$900

Misleading, fallse information on return policy | Best Buy review from Trenton, New Jersey

the sales agent told me she had applied for Reward Zone membership which gave me 60 days to return the purchase. i told them i would not buy the product unless i could return for at least one month as i would be out of area. i was told "no Problem"......they then refused to accept a return 20 days after purchase!! In addition they were totally rude and insulting. They would not even locate the salesperson who gave me the false information. I don't believe that merchants should remain in business when they unfairly treat their customers and when they obviously do not care what customers say about them.
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1 comment
Anonymous
#719207

The sales people tell you WHATEVER they have to say to GET THE SALE (bonus) are based on it!! sell sell sell is the moto!!

Review
#446774 Review #446774 is a subjective opinion of poster.
Loss
$85
Tags
  • return policy misinformation

Lack of any Customer Support | Best Buy review from Bay City, Michigan

Purchased a flat screen TV/DVD combo. Got it home and installed it and it wouldn't work. Called the TV manufacturer and they answered in 20 minutes (not terrible) but ultimately said I would have to call Best Buy to arrange return. Called Best Buy and was on hold for 59 minutes! When I did get someone, we spoke for 10 minutes (he had no idea what he was doing) and then disconnected me. I had to call back and was on hold for 1 hour and 45 minutes. I just ended up bringing the thing back in. If I can't count on timely customer support I won't give them my business.
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Review
#446256 Review #446256 is a subjective opinion of poster.
Loss
$300

Update by user Nov 10, 2013

I submitted a customer complaint to Best Buy via their web at the same time I posted this and they promptly replied. (I should have waited a bit before posting this).

Best Buy confirmed that the monitor was not available, period. They apologized for the...

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Review
#446013 Review #446013 is a subjective opinion of poster.
Service
Best Buy Shipping Service

Two MovieMates-each only lasted One year! | Best Buy review from Washington, District Of Columbia

Purchased my Movie Mate 62 from Best Buy in July 2011, for my daughters sweet 16 party. Used it 4 times and it stopped working by Sept. 2012. Called Epson customer service, replaced it quickly no problem. Since I received the new one in Sept., we didn't use it until this summer July 2013. It worked once. The second time I turned it on, the green light flashed, the light never came on, and then the temp and lamp light flashed red....nothing. Called Epson, last week 8/2013, my two year warranty expired last month....SORRY! What!! But the first projector lasted less than a year, and the second one less than a year. Now mind you this isn't a cheap item(at least in price). Asked to speak to the customer service rep who made the decision not to grant an exception (for their projector that worked one year). My frustration was exacerbated, by having to speak to three reps (seemingly in another another country) got passed around from three reps (Joseph, Gillian, Randy). Randy, transferred me to a busy signal. I'm so exhausted and pissed that I'm stuck with a big black box that cost $600+Epson V11H412020 85HD MovieMate, Black. COME ON EPSON YOU CAN AFFORD TO REPLACE THIS BIG BLACK BOX FOR ONE THAT WORKS....AND HOPEFULLY FOR MORE THAN ONE YEAR.
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Review
#445944 Review #445944 is a subjective opinion of poster.
Loss
$600
Tags
  • MovieMate62
I bought a Camcorder bundle (camcorder, memory card, carrying case, and tripod) on a blowout special for a birthday gift back on 8/2/13 for a party on 8/17/13. Unfortunately, I was unable to make the party so I figured I would just mail it. I found out that someone...
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9 comments
Sarahmarie
#737410

CC company will deny your claim and you may end up with a legal issue against you. Companies are NOT required to return anything.

Here they have an industry standard return policy and you're still un-happy, because you're special and everyone should do what you want. After nagging them they even agreed to give an in-store credit which they had no obligation to do, but you're still not happy. Sorry princesses, but this is called life.

You made a choice and now you get to live with it.

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#445708 Review #445708 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$257

Best Buy - Poor shipping and poor customer service

I went to the store to purchase an ultrabook from Best Buy and the first sign there was a problem was that they were out of stock of all the decent models. The sales person told me they had one at the warehouse, the one I wanted, so I said I would order it. I was willing to pay for expedited shipping. The expedited shipping was 39 dollars. The clerk said it would be three days until I got it because the item was in stock. However, when I got the email from them confirming my online order, the estimated delivery date was 7-10 days. I would not have paid so much for shipping if I knew it would take so long. 39 dollars on a 3 pound computer is an overnight kind of price. So, I sent them an email when, 6 days into the 7-10 day process, I checked my order status and it still had not shipped. I got no response whatsoever for 24 hours. Not even a confirmation email that they had received my email and were looking into it. So, I phoned them. It took 20 minutes on the phone talking to someone who didn't know what I was talking about before I was told that because I had already initiated a trouble ticket with my email that none of them could even talk to me about it. I was told I would have to wait 24-48 hours to hear from someone. Tonight, I will be going back to the store and demanding a refund. Amazon can get me the same computer for the same price and will have it here next-day. Plus, their online customer service is light years beyond this.
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#445292 Review #445292 is a subjective opinion of poster.