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Best Buy review in Chesapeake, Virginia: Incorrect information provided by associate

1.0
Details
Made a laptop purchase along with Microsoft, I specifically asked the associate who was helping me with my purchase if I didn't need Microsoft could I return and his answer was yes as long as the barcode was not scratched and I had my receipt. I go to return it and was told that I couldn't. The manager at store #142 was not trying to be of any assistance. On my receipt nor on the Microsoft card does it say I can't return, but they were sure to state that my credit card will be charged for a renewal. Very unacceptable and disappointing.
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Review
#1442570 Review #1442570 is a subjective opinion of poster.
2.6
Details
Same issue ,When you purchase the item with a debit card it's out of your account before you leave the register. When you return it ,there policy which you have no idea what it is till you try to return it,makes you wait for your money. The store manager said that is...
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1 comment
Anonymous
#1635638

No such law exists. You are an adult and you have to protect yourself.

Next I doubt their policy is to actually hold your money as this would cause them to pay taxes now banks are different though.

Banks hold your money into their own "accounts" before being processed into your account which earns them interest. #Factsoflife

Review
#1441013 Review #1441013 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Best Buy review in El Segundo, California: Worst customer service ever

They just left a message saying that I will no get my TV tomorrow as promised I already had been waiting few days and I tried to call and I was on hold for more than 30 min with no answer am done with this and will cancel my order if no one call me asap 310 6292024 a least I hope those idiots check on the reviews
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Review
#1439326 Review #1439326 is a subjective opinion of poster.
Cons
  • Management
  • Not willing to take responsibility
  • Worst customer service deserve no stars
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Best Buy review in Conway, Arkansas: Received Wrong Order

Best Buy review - Received Wrong Order
Best Buy review - Received Wrong Order
I ordered a Keurig 200 coffeemaker. The label was addressed to me...upon opening the box I realized something wasn’t right. I thought maybe I had gotten the wrong package, so I instantly looked at the address label. The box included five (5) wireless keyboards w/mouse. The packaging slip had someone else name and pertinent information on it. I realized then, that someone else has my pertinent information as well. I am so upset by this. Now I will be inconvenienced due to someone else incompetence. The convenience of shopping online has been tarnished by this experience.
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Review
#1438085 Review #1438085 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Not as described/ advertised
We purchased a dishwasher from Best Buy in Westminster CO on 2/24/18 for &765.00. Due to our remodeling, we were not able to install until June. When it was installed, it had a major leak. We spoke to Best Buy and tried to either get our money back or get a different...
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4 comments
Machele
#1621893

I am a bit confused. First you said you went to Best Buy and they said they couldn't help you and to go through The Geek Squad, for some reason not explained.

Then, you say Samsung came out and said it was a factory defect, but to go to Best buy for help? You have a warranty with, presumably Samsung for a certain period of time. What is the warranty time limits stated in your paperwork that came with the machine? It sounds like your warranty period is over and any repairs you want done are now your responsibility.

Best Buy doesn't repair appliances, but if you had purchased an extended warranty, perhaps that policy would cover the repairs.

Sounds like you didn't do that---usually, a very wise decision---so if a local repairman cannot fix it cheaply, just junk it and buy another from some other store. It is what it is.

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Review
#1437694 Review #1437694 is a subjective opinion of poster.
Product
Samsung Electronics Dishwasher
Cons
  • Customer service sucks
Reason of review
Poor customer service
Loss
$765
Preferred solution
Full refund

Best Buy review in Mount Laurel, New Jersey: Customer service is a joke

Customer service at the store told me to contact their company customer service number, called them and they said they can't help me as the in store customer service has to help me. Had to get a three way call with the manager and the corporate customer service and they both argued with each other and neither helped me.
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Review
#1436212 Review #1436212 is a subjective opinion of poster.
Service
Best Buy Customer Care
1.0
Details
our Christmas present for ourselves a PlayStation 4. So we head over to the Best Buy in Marina. We go in the store and Manager of the store immediately helps us to where the PlayStation 4's are kept. There weren't any on the shelf. He goes and finds the person that...
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Review
#1436060 Review #1436060 is a subjective opinion of poster.

Best Buy review in New York, New York: Never buy their extended warranty!

2.2
Details
Best Buy review - Never buy their extended warranty!
never make the mistake of buying a Samsung washer from bestbuy with extended warranty. Now its giving trouble and after calling bestbuy 8-10 times and endless hold time, bestbuy saying talk to Samsung. then I try to contact Samsung multiple times and they say its a recall piece and they will cover it for warranty but still not sent anyone to see it. im going crazy contacting company to company and department to department.. NEVER BUY SAMSUNG AND ESPECIALLY NOT FROM BESTBUY!! Samsung washer serial number SN 0BHE5AUFC11110X, Model WA45H7000AW/A2
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Review
#1435066 Review #1435066 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Deliver product or service ordered

Best Buy review in Tukwila, Washington: Sales man with terrible attitude

4.2
Details
I been buying from best buy for years & i’m best buy elite customer service, but yesion south center best buy there is employee make it the worst experience ever, he has attitude not helpful at all.
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Review
#1432635 Review #1432635 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Best Buy review in Akron, Ohio: Worst company ever!

1.7
Details
Best Buy review - Worst company ever!
Best Buy review - Worst company ever!
Best Buy review - Worst company ever!
Don’t buy appliances from them! The stupid installers cause more damage to your property than they are worth! Especially idiots that can remove a door from its hinges when they don’t need too. They just chip away at the brand new trim instead!
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Review
#1432004 Review #1432004 is a subjective opinion of poster.