customer service store service customer geek squad phone manager order money people

Bestbuy uses marketplace venders on it's website. | Best Buy review from Newburgh, New York

I ordered a dryer, pedestal & trash compactor from the Bestbuy website using Bestbuys credit card. The dryer & pedestal arrived without incident, but was told the trash compactor came from a marketplace vender (unbeatable sales-NJ) and they had no control over this disreputable co. (Even ebay gets involved with it's venders) This Co did not deliver my trash compactor. Never saw it, never opened the box & it never came near my house for several weeks. I canceled this order for a $830 trash compactor and they charged me a couple hundred dollars 'restocking' fee for an un-opened, never delivered sm appliance and a shipping fee for which item was never shipped. 'Unbeatable Sales' (& Bestbuy for sponsering them) are as disreputable co's as you can imagine. They demanded more then half the purchase price ($430) for an item they never delivered. Be very wary of both companies.
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2 comments
Anonymous
#821646

Do not use Best Buy market place third party vendors, if you cannot get it from the store beware !!!

Fireball, one of their vendors can never be reached and has horrible customer service. Fireball does not answer their phones, you have to leave a message and no one returns

your call and they do not repond to your e-mails. Don't do it !!!!!!!!!!!!

Anonymous
#757656

So write a review about the company selling the disposal system, not about the place you yourself understand didn't and wasn't going to deliver it. Or submit a claim with your postal service carrier stating that you didn't get the thing. It's not your fault!

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Review
#461454 Review #461454 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$430

Not willing to work with customer on prices or compensation for me spending hours on hold or on the computer on Cyber Mon & not getting what I want | Best Buy review from Jupiter, Florida

I have had a terrible 2 days trying to make a purchase from the BB website. I have wasted hours (yes hours) on the phone (waiting for someone to pick up) & on the website. Not only will I not shop on Cyber Mon again, but I am really aggravated that I asked for BB gift cards for my bday. You won't meet a lower cost from Home Depot bc it says "while supplies last" & it is $60 cheaper from them! The TV I want is not in stock, & I can't order one for shipment later, nor will you give me a similar TV for a close price. I am a teacher who is very budget conscious & very tight on time. I have wasted a lot of the last 36 hours trying to make a purchase from BB only to be unable to & now I am getting no help as to make me a satisfied customer.
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4 comments
Carmyn
#753105

I hear you loud and clear. It is the culture of the company. I urge others who read blogs not to support Best Buy and to take their business elsewhere.

Anonymous
#753376
@Carmyn

I do not shop there anymore.I was to get a Samsung steam gas dryer and had problems getting it at their ad price. Googled it and got it from PC richards with shipping and came out 55.00 ahead.I would have had to pick it up or pay for delivery at Best Buy and if I add the delivery would be at least 100.00 ahead.

Anonymous
#752157

same thing happened to me... No one will take responsibility for the issues online or the hours I spent on the phone with them. True BS seeing that I have never had a problem ordering from their site in cyber mon before.

*** off "so".

you're a troll that probably sits around flogging it all the time so it wouldn't matter to you anyhow. what a *** you are to give your *** oppinion. like you have any coustomer service or any work experience at aaaaallll. douche.....

Anonymous
#751958

What you experienced is just common knowledge by now and you should have expected the very long process for a cyber Mon. I definitely would not offer any compensation for you either, no obligation at aaaaalllllll

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Review
#461275 Review #461275 is a subjective opinion of poster.
Product
Best Buy Website

They wont pay me my screen protector I had installed to a tab galaxy 3 10.1 | Best Buy review from Bellevue, Washington

I bought a Samsung galaxy tab 3 a day after thanks giving I was so sure the tab was in good conditions that I went to other place and installed a screen protector for 25 dollars and after I noticed that one of the speakers wasnt working so I had to return the tab but I asked one of the managers in seatac seattle wa 2 reinstalled a screen protector because I didnt really know that tab wasn't working so needed to to installed one for me or 2 refund my money I had spend and he said he wasn't going to give anything free I honestly will not buy nothing at best buy I regret I kept it coz I hate returns
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1 comment
Anonymous
#752185

You won't shop there any more because Best Buy wouldn't give you a free screen protector? Talk about entitled...

Customers like you aren't missed.

Review
#461231 Review #461231 is a subjective opinion of poster.

Totally screwed up brand new computer | Best Buy review from Fort Worth, Texas

Had an old ASUS. Asked for C drive to be backed up. They insisted on removing the d drive. The backup they gave me didn't have any of the info I needed. I had to buy an external and I had my daughter take up the d drive to back it up to the external. They couldn't. When she brought the external drive home I plugged it in and the computer shut down and would only display the chipset. Took it in, one of the techs said the other one had tested it using HD power and should have switched it back to usb. After over an hour of waiting they said my usb drive was bad. This is a brand new computer. They gave me an external usb hub, came home, plugged it in and now I can't access the internet, I keep getting notices that google doesn't have a current certificate and shuts down. Error message saying I don't have the usb driver, windows won't update automatically and if I plug in keyboard or mouse to external usb they won't work. Like an *** I paid for the tech program. This isn't the first time this has happened, my dog knows more about computers.
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1 comment
Anonymous
#751859

Find a local repair shop. a repair shop that has been in business for over 5 years.

Ask at your local high school for kids that build computers.

Never and I mean Never ask these *** to fix your computers they hire idiots (high turnover, low pay, terrible hours ect. ) they are told to upsell everything and they do get Bonus based on this upselling (hours and bonus)

Review
#460965 Review #460965 is a subjective opinion of poster.
Loss
$500

Worst customer service | Best Buy review from Wentzville, Missouri

I visited the Best Buy on Thf Blvd in Chesterfield, MO to get two game consoles and games for my sons. I asked one of the employees if they could price match another major retailer's price when the item is the same, but the color is different. He spoke with a manager and the manager said okay. I grabbed two game consoles and the games and followed the employee to check out to complete the purchase. The employee went online and check the prices and then left to speak with the manager again. Upon his return, he told me that they can match the game prices, but not the consoles as the color is not the same. I asked him why the color matters as both the other retailer and best buy sell all the colors for the same price. He just said "it is company policy". I wanted to speak with the manager and after waiting for him for ten minutes, a supervisor named Jessica came and informed me that the manager is feeding his son so she could help me. The manager not only brought his son to his workplace, but also feeding him during working hours and ignores a customer request to meet with him/her to resolve an issue. Anyways, I explained the issue to the Jessica the supervisor and she said they could not match the price because of the color difference. It just did not make sense to me so I informed her that I wanted to wait for the manager. She said the manager already said no to the price match and that there is no reason to speak with him/her. Long story short, this was my last visit to Best Buy due to bad customer service and untrained workforce. I assume the manager could resolve the issue if I got the chance to speak with him/her in person rather than communicating through couple of inexperienced employees. I am sure there are other companies that will appreciate my business. Thanks for reading.
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5 comments
Anonymous
#750745

I hate to be the bearer of bad news but when it comes to anything in retail color is important. If I as a retailer have anything; a game console, a car, a rug and one particular color is not selling that is what I will put on sale.

If my pink Nintendo DS isn't selling I'll put that on sale. But why should I put the white or black on sale when they sell just fine? Now I do agree if one manager already said OK that should have been the end of it.

Any other manager or supervisor should have just chalked it up to misunderstanding and in the name of customer service given the discount. I agree with that, but alot of people may think color is no big deal and I can tell you having worked in retail something seemingly as trivial as color makes a big deal.

Anonymous
#750846
@Bearer of bad news

Per the original post, it sounds like all colors were on sale. After reading so many horror stories about BB, I will make sure to avoid them.

Anonymous
#750708

His son is more important than a whiney *** such as yourself

Anonymous
#750734
@You are an ***

No, not while he is working. Customer comes first during work hours.

Anonymous
#750641

I had a similar experience at another Best Buy store. They should just say we can not match that price without giving bs reasons. The person commented before me is most likely Jessica the supervisor or another BB employee.

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#460832 Review #460832 is a subjective opinion of poster.
Service
Best Buy Manager

Best Buy-er Beware

Purchased a new iphone a few days ago at $199 and had asked if there would be any special offers that would make it worth waiting for the holiday weekend and was told they didn't see any thing coming up.I received an offer from BB for the same phone at $75 less. Went to the store and they would not honor the pricing. A person name "Walt" at the Mooresville, NC location claimed to be the GM for the entire store and would not provide any service, give his last anme, nor provide me with his business card when requested. I asked why he would not make a decision based on customer satisfaciotn and he said he could not do so. When businesses do this they wind up facing Bankruptcy! I will cancel my BB credit card and take my business elsewhere and I suggest that ohters do the same as I share this with friends and family.
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2 comments
Anonymous
#757662

The credit card is issued by citi, not best buy. Educate yourself.

If a company gave out promotional knowledge in advance they would lose vendor trust and end up having to sell products at inflated ratio.

It's your duty as an informed consumer to know that on Black Friday a lot of *** happens. Of course an iPhone will be on sale Black Friday, they have been doing that for the past... 7 years?

Really, people. Grow up and take precaution before you make a purchase.

Anonymous
#750927

worst buy strikes again

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Review
#460794 Review #460794 is a subjective opinion of poster.
Loss
$75
Tags
  • Customer Dissatisfaction
November 29 2013.My husband and I came to the Best Buy on N Salisbury Blvd in Salisbury md to buy a camera and a phone,As we were looking at phone a employee named Tony Stanley approached us and asked if we needed help with anything .My husband told My Stanley that we...
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2 comments
Anonymous
#750931

another happy customers worst buy strikes again. Great employees hard at work fixing working phones!!

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Review
#460793 Review #460793 is a subjective opinion of poster.
Loss
$300
On the Monday before Thanksgiving my wife and I went into the Best Buy in Santee Ca to purchase a dishwasher but only wanted to buy it if it was going to be delivered and installed before Thanksgiving because we had 15 people coming for dinner. The salesperson said...
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10 comments
Anonymous
#1085255

OMG!!! YOU HAD TO WASH DISHES BY HAND!!!

OMG WHAT A HORRIBLE THANKSGIVING!! Are you serious?? You let an honest mistake & washing dishes by hand RUIN your Thanksgiving?? Really??

Have you thought about the ones that can't even be home for Thanksgiving because they are overseas fighting for OUR freedom? Have you thought about the ones who don't even have a family or a home to have Thanksgiving at?? Have you thought about the ones who Have lost their loved one recently and this is the first Thanksgiving without them?

Have you stopped to think about anyone else besides you and your poor poor dishpan hands from all the dishes you had to wash for a whole hour!!! #selfish #yourpoorhands #haveyouheardofpaperplates #theonlyonethatruinedyourthanksgivingwasyou

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Review
#460753 Review #460753 is a subjective opinion of poster.
Service
Best Buy Customer Care

Lowest Price Guarantee? | Best Buy review from Edmonton, Alberta

I bought a 50" Insignia LED TV on November 10, 2013. Technically, Black Friday is today, November 29th. And on my receipt it states that: "Our Lowest Price Guarantee excludes limited quantity prices on Black Friday and Cyber Monday (Nov 29 Dec 2) and Boxing Week." So, then Best Buy HAS to honour the Lowest Price Guarantee on November 30th and December 1st, correct? As the same TV I bought is on sale for 3 days and not just Black Friday November 29th. And another thing I noticed, online it states that the price of $399 is a saving of $50. That means that it has dropped $50 between the time I bought it for $499, 19 days ago, and today. So, at the very least, Best Buy HAS to return $50, correct? Nope, is what their Customer Service tells me(!). So, I will go through the EXTREME hassle of unscrewing the base, stuffing everything back in the box, and finding a vehicle large enough to return the TV! I will get a full refund and maybe buy the exact same new TV again from Best Buy or Future Shop for $100 less. Best Buy will be left with an open box item. This is stupidity at its finest. And if I can't get it from Best Buy or Future Shop, I will simply buy something else from somewhere else resulting in a complete lost sale for Best Buy.
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1 comment
Anonymous
#750460

same thing happened to me.

Review
#460577 Review #460577 is a subjective opinion of poster.
Loss
$100

Bait and switch at best buy

On wednesday november 27th I printed a screen shot of an online and instore $249.00 price on a 39 inch insignia tv from best buy. I was going to take it with me black Friday to pick up. it has the model number on it. I looked on line thanksgiving and noticed the tv went up in price??? I went to the store, talked with Nate and he said the lower price was only a short period of time and would not drop the price. I admit I did not notice if the ad was for a period of time or not, but what store drops a price before black Friday then increases on black Friday? doesn't it work the opposite? the store also has a policy of all sale items being honored at the lower price with proof. when I mentioned that he said that was for products from different stores? I felt like this was a bait and switch.. just low enough and for a long enough time to get you into the store. companies have been known to raise original prices then offer them at 50% off. this felt the same way. I was duped and they did not play fair with pricing and advertising. price was a short period of time and he On Wednesday before this past Thursday, I found a 39 inch tv online and also offered in stores at best buy. I printed the information to take to the store today black Friday. I did not read or look to see if the price was "special" for a day, an hour etc. last night Thursday I saw on line the price was 30 dollars more. curious because black Friday is (besides cyber Monday) "the lowest prices. I called the store and the outgoing message stated that if there was a product with a lower price anywhere, they would honor that price. the store manager, Nate, stated the price was for a short period of time, and that the "guarantee of honoring" a lower price did not apply. he stated that they "stagger" by days and hours, the prices of products so there is fluctuation in prices of "same items" this is bait and switch in my opinion. I had the flyer in my hand, no where did it say "priced for a day, etc" also just as good customer service, he refused to give me the tv for the lesser price. regardless of whether there is "fine print" about such things, it is very disappointing to start your black Friday with a price increase.
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1 comment
Anonymous
#750935

worst buy strikes again. Higher the prices before the sale. Sound like a great policy worst buy

Review
#460575 Review #460575 is a subjective opinion of poster.