Best Buy Reviews and Complaints
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Astoria, Long Island city store. Worst customer experience ever. | Best Buy review from Newark, New Jersey
I cannot wait for best but to go the way of circuit city, incredible universe, the wiz and many other electronics store. Unfortunately another will open up and hire the same incompetent people. When you order something for store pickup and go to pick it up after an email says its ready, it should be ready right? These lazy *** people that are employed here are the worst. I wish *** cancer on all of them. No wonder best buy is almost bankrupt. These people are the direct reason why this country is in the *** too. They actually think they work hard too. Sad.
Worst shopping and computer service experience I met in Best Buy
I bought a laptop and Geek Squad service for 2-3 years (based on the seller recommendation) from the Westhills Town Center Best Buy (Calgary, Alberta), but when I got a receipt I have figured out that the most of the offers done during the conversation are missing. Particularly the discount was not the one which was agreed, the computer case (bag) was missing and the half year of free Geek Squad services were not been considered as well. After my complain all the mentioned above were been revealed and I have been told that they will call me during the next 24 hours in order to come and pick up the computer with the Windows 8.1, MS office and antivirus installed on it. I wait for 3 days, nobody called me. Then I have decided to go to the Best Buy to figure out what was the problem. In the shop i have been told that the computer is not ready yet and I have a choice to wait or to do the installations by myself online. Then disappointed in the services provided for which I have to be paid, I decided to cancel the service in order to escape the future headache, keeping in mind that if the MS Office and antivirus takes more than 4 days (I did such kind of job before and it took from me an hour) what would be in more difficult cases. After cancellation the the customer service proposed me a to pay for all items I have received as discounts by the regular price as well as 99 dollars more for the installation service which was missing. So all the offers and discounts were cancelled because I was not taking the service agreement for "2 YEAR NO SERVICE". Let me mentioned that the cancelled 20% discount was received by me because the computer was "open box" and they have changed a broken button(s) before selling it to me. So I have decided to return it and never make a purchases from the Best Buy in future.
Worst shopping experience of my life | Best Buy review
I bought a dishwasher in-store for $527 and put it on the Best Buy card. The balance was 554 when I went to pay the bill. I even have the paper receipt for 527, so they overcharged for no verifiable reason. At the same time I tried to purchase a microwave online and had troubles. Their call center tossed me around to 5 different people with no resolution. I cancelled the order and went elsewhere. Bottom line: they have no integrity and don't understand the meaning of 'client experience'. I will never shop there again, and you should not either.
Compromised Personal Information | Best Buy review from Newark, New Jersey
I contacted a representative from Best Buy on 12-6-13 regarding several e-mails indicating my product being shipped. The E-Mail address is mine but the products ordered are NOT. My rewards account, e-mail and personal information has been compromised on at least 2 occasions and my rewards login and information was altered, blocking me from access. The representative pulled up the history and rectified the situation by reverting the information back to mine, canceling all the orders and offered no explanation as to how this could happen. My access was fine until today 12-7-13, when I received 2 additional orders in another individual's name but to my e-mail once again. I am forwarding this information as well as the corrective measures taken yesterday by the representative indicating my personal information being compromised to my attorney. I asked that a supervisor contact me after speaking with the representative on 12-6-13 and of course, I received NO CALL!! I am extremely upset and uncomfortable with Best Buy as well as how they handle my personal information. Along with sharing this information with my attorney, I will be alerting as many people as possible through social media and the web. This is a horrible way to treat dedicated customers as well as trusted personal information. I will expect a follow up on the part of Best Buy in an expedited manner!
VERY DISAPPOINTED IN THE LACK OF CUSTOMER SERVICE, THE VERY POOREST I'VE SEEN IN ALL OF MY YEARS OF SHOPPING. IT IS VERY SICKENING!!!!!!!! | Best Buy review
I BOUGHT AN APPLE IPAD MINI BACK IN OF 2013 FROM A WHOM SOLD ME ON THE TWO YEAR PROTECTION AS WELL AS A ZAGG SCREEN PROTECTOR. THE SALESMAN EXPLAINED THAT THE SCREEN PROTECTOR HAD A LIFETIME WARRANTY WHICH COULD BE OBTAINED THROUGH TAKING IT IN TO THE STORE AND THEY WOULD PUT A NEW ONE ON. THE TWO YEAR WARRANTY ON THE IPAD MINI WAS SOLD TO ME BY GOING THROUGH THE PROCESS BY WHICH I WOULD GO THROUGH IF I EVER BROKE IT. THE SALESMAN SAID THAT IN ANY CASE OF WHICH THE IPAD MINI WAS DAMAGED, ALL I HAD TO DO WAS TAKE IT IN TO THE STORE AND THEY WOULD ORDER A REPLACEMENT AND WHILE IT WAS PROCESSING, I WAS ABLE TO KEEP IT UNTIL THE NEW ONE CAME IN. I DROPPED MY IPAD MINI WHILE WALKING DOWNTOWN IN JULY OF 2013, I WENT I'M TO BEST BUY AND THEY BEGAN THE REPLACEMENT PROCESS AND TOLD ME THAT I COULD KEEP MY IPAD MINI UNTIL THE REPLACEMENT WAS SENT TO THEM. WHEN IT CAME IN THEY CALLED ME IN AND SWAPPED THE BROKEN ONE FOR THE NEW ONE AND IN THE PROCESS PUT A NEW SCREEN PROTECTOR. VERY HAPPY AT THE END OF THIS TRANSACTION. I DROPPED MY IPAD AGAIN IN OCTOBER WHILE ON MY BREAK. I TOOK IT IN TO BEST BUY EXPECTING THE SAME PROCESS THAT WAS EXPLAINED TO ME WHILE BUYING THE IPAD MINI AS WELL AS DURING THE FIRST REPLACEMENT. I WAS VERY VERY ASTONISHED WHEN THEY STARTED TO DEACTIVATE IT AND BEGAN TELLING ME THAT THEY HAD TO KEEP MY IPAD FOR TWO WEEKS WHILE THE NEW ONE WAS ORDERED IN TO THE STORE AND ALSO INSTEAD OF JUST SWAPPING OUT SCREEN PROTECTORS, THEY HANDED ME A CARD FOR A WEBSITE THAT I HAD TO GO TO FOR THE REPLACEMENT PROCESS. WHEN I ASKED WHY I COULDN'T KEEP MY IPAD MINI AND ALSO WHY THEY COULDN'T REPLACE MY SCREEN PROTECTOR, THEY REPLIED THAT I WAS GIVEN AN EXCEPTION DURING THE LAST PROCESS AND THAT THIS IS THE WAY THAT THE PROCESS IS SUPPOSED TO GO. VERY VERY VERY UPSET WITH THE LACK OF CUSTOMER SERVICE AS WELL AS THE POOR MANAGEMENT DECISIONS. I HAVE ALWAYS BOUGHT MY ELECTRONICS FROM CAR STEREOS TO TVS ALTHOUGH ASSET ALL OF THESE HEADACHES I HIGHLY DOUBT THAT I WILL EVER SET FOOT INSIDE A BEST BUY STORE EVER AGAIN.
Best Buy Replacement
Toto, we aren't in Amazon land anymore | Best Buy review from Camden, New Jersey
They have great prices.....but you can't get the stuff. Spent an hour on Monday trying to order a camera. Typed in numerous gift cards. Hit "Order". Screen went blank. 5 times. Tried customer service chat. Who made all sorts of suggestions before giving up. Wouldn't just say the system was over loaded. Had me reorder on my phone. Which would not allow me to choose expedited shipping. Ordered. Called customer service to try and pay the shipping fee so I could have it for an event. Was told no, but call back Friday and they can probably fix it. Got a lovely woman who did some typing and told me sure, go pick it up. Then I got an email saying wait 45 minutes and then get another email. When it didn't come in a few hours I called and got another nice lady....who told me my original order was cancelled and now it would come even later...and that somehow it was my fault that I can't even have the original date. Now on hold for 24 minutes to try and get someone else to fix this....and she says that if I have had positive experiences with Best Buy in the past I should just understand. No, I don't. Why would they change my order then screw me over without even bothering to tell me? Offered to pay, go somewhere else, whatever. Still on hold. Getting no where. Go shop at Sams or Amazon...or Best Buy in store. Avoid on line like the plague.
Try to return a purchase over $500 and see what happens. | Best Buy review from Houston, Texas
I recently made an unsatisfactory purchase from Best Buy and returned the item. Talk about class action stupidity. First, Best Buy won't give you an immediate refund for purchases over $500. They will only mail you a check, or offer you a gift card. The check would take weeks to arrive, as if I have enough cash flow for that. What's worse, the *** that input my information into the system put in all my information incorrectly, EVEN THOUGH I HANDED HER MY DRIVER'S LICENSE. I MEAN, HOLY COW, SHE GOT THE STATE WRONG! This required that I contact "customer service" and have them change the information so my check will mail to the right place. This took no less than FIVE (5) phone calls to get all my information entered correctly and my refund check to be delivered to the right place, you know, where I live. After all this, I was told I would receive a gift card for putting up with their inadequacy. That gift card has yet to arrive, so I call these worthless tool bags up, spend 20 minutes on hold, when finally someone answers. But whoever answered did not say anything into the phone. I could just hear some lady mumbling to herself in the background, and typing on her computer. I said hello, a few times, and then the lady hung up! I mean WOW. I have never experience such inadequacy. I will never make another purchase at Best Buy. In fact, I'll be selling this gift card I am supposed to get.
Best Buy Gift Card
No Customer Service At Polaris Store - On line Ordering | Best Buy review from Columbus, Ohio
I attempted to purchase a game for Xbox 360, Madden 25 and could not order it on line and have it sent to me at home. I was prompted to pick it up at the store. I went through all of the mechanics that were required and received an email from BB to inform me of my order arriving at the store and was available for pick up. When I arrived at the store, no one could find the order. I was at the store for well over one hour and the manager and clerk (I was working with) kept offering to cancel the order for me. This is the BB way to resolve conflict. It was the store error for losing my order, sending me an email to come and pick it up, and taking over one hour of my time. BB's resolution was to tell me they would order it from another store and would call me when it arrived. The manager, Vicky, told me it would arrive by Tuesday and she gave me her cell phone number. I called her on Tuesday and did not receive a response. I went to the store and the order was not in and Vicky "scolded" me for coming to the store. Again, the clerk and Vicky "offered" to cancel my order. I left the store very upset for the lack of customer service, not being able to get the one item my grandson wanted for Christmas and the entire poor service culture of the store. I cannot blame the clerk or the manager, because this is the culture of the company and it starts at the top. They are not a friendly service based company that puts their customers first. I've had 44 years experience in retail with a fortune 500 company and was responsible for the customer service of a major retailer in Ohio. I am a recently retired professional and decided the only way that I can control the situation is to not give BB my business and urge others who read these blogs to do as well. The culture of this company has not changed for decades and is reflected on Wall Street. I have canceled my order with BB. Reordered the item through Walmart.com, paid more for the item and feel better about my decision. Again, I urge you to do the same.
On Line Orders for Best Buy Not Correct
I've done 2 on line orders with your "company". I have to say both have been bad experiences. First - Bought an on line Toshiba satellite laptop on line and arranged on line to have it shipped to my local store. After completing the order, it showed the store pick up was a store 3 hours away. I picked my local store in Charleston WV and it diverted the order to Christiansburg VA. I called to fix the problem. I was promptly transferred to a dead end. Called back and finally got a helpful person who tried to change order to may local store. It also changed his option to Christiansburg VA so he changed the order to ship to my office address. Next day checked my credit card was charged $20.00 more than what I agreed to pay. I called AGAIN and got a credit to my credit card, but not for the tax that was charged for the $20.00. Finally said screw it. This Monday 12/02/13 I ordered an IPod Touch for my son's birthday party on 12/08/13. I paid for expedited shipping and was assured this would be here no later than Thursday 12/05/13. Best Buy sent an e-mail to me on Tuesday 12/03/13 saying item was "shipped". I checked the tracking number through the UPS site and guess what? Here's what the UPS site is showing the status of the order -A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated. The order is not shipped. It's sitting in one of your warehouses somewhere as of today 12/04/13.
Best Buy Credit Card
Best Buy cancelled order Black Friday several days later
I was online ordering on Black Friday. I ordered over $400.00 in products, to come to find out, Cyber Monday I come home to see an email that Best Buy cancelled my order. I did not cancel but they did. I am disappointed that the company will not honor the deal since I have a confirmation and delivery date. Talking to customer service for get it. I did all my house work 2 hours worth and I was still on hold. WHAT A JOKE. I guess Best Buy does not like business especially around the most profitable time of the year. Best Buy HAS LOST MY BUSINESS!!!!!!
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