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Best Buy review: Geek Squad Annual Renewal

1.0
Details
Bought a computer a year ago and recently got charged $74 for an annual Geek Squad Renewal i did not sign up for. I have never used Geek Squad. I called my bank and disputed the charge. Due to Best Buys crooked policy i will never do business there again.
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Review
#1459649 Review #1459649 is a subjective opinion of poster.
Service
Geek Squad Claim

Best Buy review: Call Stephanie at corporate. Her number is 612 292-0328

Call Stephanie at corporate. Her number is 612 292-0328
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Review
#1459028 Review #1459028 is a subjective opinion of poster.
Reason of review
Poor customer service
3.5
Details
*I bought a **" Samsung T.V. 6 years ago and have maintain the protection plan every year. In the last 2 years the Geek squad has had to come to our house and replace parts and make adjustments in order to view the T.V. at maximum level. We currently have a work order...
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Review
#1458929 Review #1458929 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • I am frustrated in their lack of flexibility
  • Not honoring customer requests
Reason of review
Warranty issue
Preferred solution
allow me to renew protection plan for one year, or reimburse me cost of T V
Tags
  • Lack Of Problem Resolution

Best Buy review: Geek Squdad Scam

I called geek squad for an issue with my computer and printer. It looks like I actually was transferred to some scammers who tried to sell me a 5 year protection plan. Everything looked ok because it was the same way I've dealt with geek squad on the phone before. The supposed plan was to cost me $700 and they would send me some codes to provide when they called me back to set everything up. It appears that what they did was actually have geek squad gift cards sent to me and they actually did this 3 times. I did not order these cards and am having a problem getting this resolved.
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Review
#1457697 Review #1457697 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
fraud
Loss
$1900
Preferred solution
Full refund

Best Buy review in Lancaster, Pennsylvania: Scamming technician

1.3
Details
My computer was diagnosed as beyond repair onsite and needs specialized repair and needs motherboard overhaul, $200.-- to $1000 plus for repairs. He did not test the power voltage, nor the fan if working, just plugged it the power supply to an outlet and lo and behold, you need the motherboard replaced with either a new computer or motherboard repair. I will give you his name at later date. this occurred at a Best Buy in York, Pa , 17402 and ,date Jan17,2019 time of consult,between12 and 1 PM. At the time of consult he removed a gadget or item for my computer desk tower and proceeded, like testing the output on the monitor, and no picture display!!, and from there he said you need a motherboard repaired!!!
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Review
#1456635 Review #1456635 is a subjective opinion of poster.
Cons
  • Delivery and customer care
  • Poor service and lack of honesty and knowledge
  • Long lines
Reason of review
Poor customer service
Tags
  • Customer Service Nightmare

Best Buy Clovis Ca branch staff complains

2.3
Details
Manager are impolite her name is Francis including her accomplice staff Korey! For how many years I’m buying my cellphone protective shield it was free to install this time the arrogant and racist man ever charge us for $8 dollar installation
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Review
#1449575 Review #1449575 is a subjective opinion of poster.

Best Buy review in Palmerton, Pennsylvania: Horrible

Best Buy review - Horrible
Delivery people damaged our wooden floors. Very apologetic, however after the apologies and saying I needed to get 2 estimates for fixing the problem.... all communication stopped. I sent pictures and estimates and not one person followed up after that. Left 7 messages.... approximately 7 emails and I have not received any responses . After reading Best Buy reviews I read I’m not alone with my frustrations.
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Review
#1449194 Review #1449194 is a subjective opinion of poster.
Service
Best Buy Installation

Best Buy review in Vallejo, California: Purchases

2.1
Details
I am very upset with 3 items I purchased lately with Best Buy. Ring doorbell stop working after a year. Had to buy a new one. Microwave I purchase last July quit working. I return to the store asked for a refund or exchange. Manager said no. Now my sister purchased a new vacuum cleaner last November off my gift card in another city and it also quit working. I had to rebuy two items with the 2 year plan. The store in Escondido CA won't replace her vacuum. Thanks for your time. Hope Lofton.
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Review
#1448347 Review #1448347 is a subjective opinion of poster.

Best Buy review in Washington, District Of Columbia: Nice salesperson

Went to columbia heights BB and casually dressed sales guy was very helpful. Let me try different noise cancelling headphones till i found the best pair. Listened to my needs. Recommended sony and yeah these are great. Given my noisy urban home this is ideal. Now i can meditate listen to bird sounds whatever. Even with the besy pair and noise cancelling you are better off connecting with Bluetooth so power stays on. Noise cancelling is more complementary with some music to block out all sounds. (Had to buy a Cloudz pillow for night rest so can keep headphones on.) PS This purchase possibly even cancels out the superlousy LG 3g phone I bought from BB that never worked and phone wanted me to enter my credit card #.
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Review
#1447740 Review #1447740 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Good customer service

Best Buy review: Ripped off phone cards

I went 3 times to buy reload cards for my cell and the cards didn't work and they told me there was no refund. so I sent in a hot girl by herself and she purchased a reload card and it didn't work. but the employees pulled their money together and bought her a reload online and that worked. and they all got her number. it was the number to the police station. hahahaha lol lmao!
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Review
#1443514 Review #1443514 is a subjective opinion of poster.