Anonymous
map-marker Baltimore, Maryland

ARROGANT AND UNKIND APPROACH WITH CUSTOMERS

PURCHASED 2 COMPUTERS FROM BEST BUY RECENTLY. ONE OF THE COMPUTERS HAD BAD HARD DRIVE AND BEST BUY REFUSED TO REPLACE THE COMPUTER. WHEN CALLED CORPORATE HEADQUARTERS AND SPOKE WITH RESOLUTION SPECIALIST, SERVICE WAS EVEN WORSE. THE REPRESENTATIVE SAID THAT HE WOULD SAY NO TO NEW COMPUTER EVEN BEFORE REVIEWING TIMELINES AND INFORMATION. HE THEN CALLED BACK AND SAID HE WOULD REVIEW (of course 2 days later after we kept calling for answer he denied request for new computer). HE WAS EXTREMELY ARROGRANT, RUDE AND HARSH. SINCE COMPUTER HAS ALREADY BEEN SENT TO GEEK SQUAD TWICE AND STILL HAVE PROBLEM WITH COMPUTER, WE WILL NOT BE USING THE COMPUTER. THERE IS ZERO CONFIDENCE WITH BEST BUY SO GOING TO COSTCO TO BUY NEW COMPUTER. UNFORTUNATELY, UNTIL NOW, WE WERE NOT AWARE OF THE SERVICE SITUATION AT BEST BUY.
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Reason of review:
Bad quality
Anonymous
map-marker Bensalem, Pennsylvania

Best Buy Return Policy Review

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The small store in the mall had the rudest sales man. He told me he couldn't Handel my return because he didn't feel like looking for our reset on computer. So now I'm stuck with a broken phone holder. And a lose of 35.00.
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Reason of review:
Poor customer service
Anonymous
map-marker Lansing, Michigan

Inconsistent Products

This is not necessarily specific to this particular best buy, but I'm frustrated enough to just vent on any outlet. I am having an extremely frustrating serious of events with purchasing a Smart TV from Best Buy. I first purchased a Samsung TV and it immediately had all sorts of issues. I returned it and it was sent out to have its complete mother board repaired among other things. Once back, it was still slow, but functional until a couple months later when it began randomly turning itself off. I brought it back to the store again, and after a long discussion, and getting conflicting information between the geek squad in-store vs. call center, the the store took it back for credit rather than making me go through another repair send off (since they won't do in house service for TVs of 32"). I do appreciate that adjustment to store policy the geek squad manager took. So then I bought another TV online since I had store credit and therefor couldn't reasonably switch vendors. Before I ordered, I specifically called to be sure that it had the ability to run amazon prime and mlb.tv. Of course when it arrives, it can't run mlb.tv. This is frustrating enough I don't particularly want to go through another round of returns, research and calls that may or may not give me the right information or product. Now, a couple weeks later, his new TV also will not consistently recognize my wireless network. No other the device (laptop, iphone, ipad) is having any difficulty, but some days this TV will recognize the network, and some days it will not. It doesn't make a difference if I move it next to the router... this is ridiculous. The response so far from Best Buy corporate has been "First and foremost, we want you to know we understand how critical customer service is to the success of every business. It reflects what we are as a company and what we can offer to our customers that others can't. What you've experience with one of our stores and over the phone with one of our agents are not typical of Best Buy's customer service. . That being said, we assure you that this is just a one-off incident that will not happen again in the future. We sincerely appreciate your feedback and thank you for your endearing patience and continued patronage." Whether or not this is "not typical of Best Buy's customer service", the experience I am having is beyond frustrating. Needless to say, this experience has soured me towards Best Buy for future large electronics purchases.
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Cons:
  • Product
Reason of review:
Bad quality
Anonymous
map-marker Moro, Illinois

Being charged for services I didn't ask for

Being charged for services I didn't order on a card I canceled a year ago please explain , I have call service department but the bill keeps coming with add charges, I am not paying this bill, I didn't order anything, haven't been in your store in more than a year. Tried to charge me for credit protection a year ago that I didn't order on a card that did' have anything on it, you guys are thieves praying on incent people, my next steps will be to talk to BBB and states attorney if this isn't resolved . And I am warning everyone I know about your credit services.
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Reason of review:
Poor customer service
Anonymous
map-marker North Providence, Rhode Island

Other Product Review

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I went to best buy to make a payment on my credit card - what a bad experience - took for ever - they said - new system - sorry - at the end they ask for ID - come on - just making a payment and in cash - what a foolish tellers - and the manager.... Oh my God ... Not a good service -
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Reason of review:
Problems with payment
Gara Kqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amarillo, Texas

Best Buy - Geek Squad Protection Plan Review from Amarillo, Texas

Geel squad protection plan is garbAge...they just want ya MONey!!
View full review
Reason of review:
Not as described/ advertised
1 comment
Guest

Best Buy is just a middle man set up made to sell junk. I bought a cable on the advice from store clerk.

It wouldn't work so I took it back the next day. They wouldn't refund the money because they say I had opened it. I merely spilt the top of the molded case before I realized it was for a laptop not a desktop. I put it back together without removing the cable.

Just one more ploy to move their junk. What a gig.

Anonymous
map-marker Florence, South Carolina

They lie cheat and scam

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We took our $800 desktop to be repaired. They either lost or stole it and refused to do anything more than give us a store credit for less than half of what we paid for our computer UNTIL we showed proof of their lies via email correspondence. Then they gave us a $550 giftcard and we redeemed some of card for a display laptop only to get it home to find out it was USED not just a display and they didnt even bother to remove all the stuff the previous owner had downloaded onto it. Cant wait to get this one back to see what lie they come up with THIS time. Dont trust them they lie beyond comprehension and care nothing about you or your years of loyalty only lining their pockets.
View full review
Loss:
$800
Cons:
  • Clueless staff-computer issues
  • Geek squad pick up
  • Poor customer service
Reason of review:
read what i said

Preferred solution: Full refund

Marieta Xqt
map-marker Oxford Charter Township, Michigan

BEST BUY IS DISHONEST. BUYER BEWARE

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BUYER BEWARE. BEST BUY IS DISHONEST. I PURCHASED A Samsung - 25.5 Cu. Ft. French Door Refrigerator AND RECEIVED IT ON 12/05/14. WHEN IT WAS UNWRAPPED BY THE DELIVERY PERSON IT WAS DAMAGED (NOT BUY THE DELIVERY PERSON). I WAS GIVEN THE OPTION OF SENDING BACK AND GETTING ANOTHER OR RECEIVING A $250.00 CREDIT. I ACCEPTED THE $250 CREDIT. I CALLED THEM ON 12/1914, INQUIRING ABOUT THE CREDIT. I WAS TOLD IT WOULD BE SENT OUT ON 12/19/14. TODAY, 01/03/15, I PLACED ANOTHER FOLLOW UP CALL ON THE CREDIT. I WAS INFORMED BY A SUPERVISOR CARLY THE CREDIT HAS NOT BEEN PROCESSED AND WOULD NOT BE PROCESSED AT THE AGREED AMOUNT. THEY OFFERED ME A $150 CREDIT. I INFORMED THEM I WOULD HAVE NEVER AGREED TO THESE TERMS ON 12/05/14. I ALSO ASKED THEM IF THEY WERE SURE THEY WANTED TO TREAT A LONG TERM CUSTOMER IN THIS MANNER AND IF THEY DID I WOULD NEVER PURCHASE ANOTHER ITEM FROM BEST BUY. THE SUPERVISOR CARLY INFORMED ME THEY WERE SORRY BUT WOULD NOT BE ISSUING THE $250 THAT WAS AGREED TO. DUE TO THE FACT BEST BUY LIED TO ME I WILL NO LONGER DO ANY BUSINESS WITH THEM.
View full review
Loss:
$1700
Cons:
  • Your bait and switch tactics
  • Customer service
Reason of review:
Poor customer service

Preferred solution: ISSUE THE $250 CREDIT/GIFT CARD THAT WAS AGREED TO ON 12/05/14

4 comments
Tom Ued

Did you have the delivery team note the credit and the amount on your delivery paperwork, or any other form to back you up? If nothing else, you should be allowed to return it!

Guest
reply icon Replying to comment of Tom Ued

Yes, I have paper work to back it up. Still working on correcting the matter.

Tom Ued
reply icon Replying to comment of Guest-933993

I'm not in your area, of course, but interested in the outcome.

Guest
reply icon Replying to comment of Tom Ued

After several postings informing the public of the event Best Buy made good on their agreement.

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Anonymous
map-marker Folsom, California

During warranty repairs, 3 of them the laptop came back missing parts and broken. When I complained, they retaliated by revoking my warranty without cause oir rational basis.

Do not buy anything from Folsom Best Buy 2445 Iron Point Rd Folsom, CA 95630-****. I say this because I have spoken with the manager, and he fabricated a story that best buy would not honor my warranty because he stated that "a threat was made that a law suit would be filed." Although, it is legal for people to sue companies for breach of contract, negligence, and fraud, which it is apparent that Best Buy employee and manager named “Daniel” is supporting by acquiescing to covering up breach of contract, fraud, and negligence, among other illegal civil torts or possibly criminal intentional fraud to cover up his negligent managing abilities, I am not sure, but the controversy is created by this breach. Best Buy has a policy to warranty for 1 year which is stated on my receipt my ASUS G750JW laptop. However, employees can develop what is referred to in legal terms animus. Daniel, who would have to explain a lot of negligence, created a story, he said is in “notes” that a “law suit” threat or action allows Best Buy to breach contracts where warranty’s exist. Whether that policy is true or not, if you are buying from Folsom Best Buy, you as a consumer be warned.

So the obstacle in obstructing justice, is not Best Buy, but seems to be the Manager of Best Buy at Iron point road named “Daniel.” Because I contacted corporate office and spoke with “Andrew” who acknowledges that my warranty has not been vacated and is valid. Daniel told me that he was the “manager” and initially he seemed genuinely concerned that as many times I have had the computer in for repairs, he understood and was seemingly appalled that this could happen. But then, when my claims of negligence were verified by him, he said I no longer had warranty rights and that he could only refer me to 888 Best Buy phone number, even though his store employees broke and damaged my computer on multiple occasions.

Initially, in April the screen went white and would not function. However, the hdmi connection worked. Best Buy told me to back up the laptop data and bring it in. I did this and brought it in in May. They had the computer for almost a month. When It was returned, they said they replaced the lid and screen. But then there was no camera attached to the computer. Although the quality control document was signed off as 100 percent functional, the laptop was not repaired.

Additionally, I purchased for several hundred extra dollars 32 gigabytes of Ram that are specially designed for this type of laptop, and Best Buy installed the ram. So now I’m out about totaling around 1500 dollars for this ASUS G750JW and optional equipment.

So Best Buy took my laptop again and sent if off the second time to install the camera that they negligently did not install, even though they are supposed to test these things. But when it came back the third time they broke the sound.

In fact, Best Buy Geek Squad, under the supervision of Best Buy supervisors, signed off on a “touch screen as having operated correctly” and my laptop has no touch screen. So this is further evidence that Daniel, the manager, ignored these weakness that I had reported about the quality control department, and with willful intent, perhaps even ill will, in retaliation of my complaint, or to cover-up his negligent managing abilities, he has acquiesced to fabricate a story about “legal action” that has not taken place, as his sole basis to breach the warranty and legal binding contract between Best Buy and myself.

But the problem is not Best Buy, because they have a 1 year warranty policy and acknowledge it is still in effect. Daniel could replace the laptop or send it to a qualified repair facility, because his repair facility is negligent on repeated occasions. Thus, it is Daniel the manager, who has altered Best Buy policy unilaterally, by fabricating the existence of “legal action” that is his delusion, because the warranty doesn’t’ run out until September, plus the days of loss of use, I was told. There are no legal actions pending! Not yet anyway, and I think I would have to sue, not Best Buy, but this manager Daniel, because it is him obstructing the warranty. Best Buy has legitimate store policy for out of court redress attempts, that remain to this day within Best Buys policy for their own negligence and fraud handling of abusive employees, whatever the case may be. Daniel himself has put himself as “obstructing” our warranty rights, without legal basis, by fabricating claims to his upper management. The question is, well he get away with this fraud? But I was under the impression he may be getting this from his manager or a person he named he says is in corporate, but who never call me. So this is some sinister cover up warranty thing only Daniel is privy too, as he will not tell me anything further.

Trusting that Best Buy would fix my laptop, why should I not trust them?, I purchased two Samsung EVO 840 ssd drives to increase the speed of a laptop I couldn’t use. I think this cost me an additional 600 dollars. After all, I knew I had a warranty, and this means I have rights to a good laptop, but not true, not because of Best Buy, but solely because of employees that Daniel Manages, and Daniel himself! I don’t think Best Buy would initiate negligence, fabrications, fraud, malice, etc… So now I am out over 2000 dollars plus taxes and I have junk and accessories for junk! I am in business with a necessity for a computer, and Daniel has caused severe dis-functionality in my business, even though I have a valid warranty!

Nevertheless, I got the computer back, but again it was negligently “passed” by their quality control check list as 100 percent fixed. But again it wasn’t fixed for the third time, we had to leave it with Best Buy. For the third time My wife drove to Best Buy to pick it up because they said “it was repaired.” But after she got there from a several hour trip, as she stays in the Bay Area, after she again was told that she had to leave it with them a fourth time because the computer when turned on booted up making a very loud feed-back noise.

She again, for the fourth time, left it with them for that repair. They then called and said that the problem could not be repaired by them. So my wife for the fight time brought it home because she could not get ahold of me to leave it, as it was my decision. They told her, “Perhaps he could just get used to the broken laptop.” When she got home I called Best Buy and complained and they told me to return it for a fifth time and they would send it out for repair. They also told me that they had been sending to the manufacturers.

I then contacted ASUS and they told me that Best Buy had never sent them my Laptop for repair. But Best Buy, all the while, Geek Squad told me it was being sent to the “factory” or manufacturer. They may be sending these units to some substandard fly by night repair to save money, I am not sure. But I intend to find out! So again more deception!

I looked at the sound drivers and found that somebody checked some boxes that caused the computer to boot up with the mic and speakers on full blast. This had to be purposely checked off for this to happen. I unchecked the boxes, and then rebooted the computer. The computer started up without the noise. I thought Best Buy may be overbilling ASUS by creating problems, or that they were just malicious due to my complaints, and some sophomoric tech put that virus in it by checking those boxes. But I had to do my own repair work by a simple removing a check in a box, that Geek Squad said they had to send out for repair.

Thinking all was better! I then started to put the ssd drives into the laptop. When I turned the laptop over, I noticed rattling noises coming from inside the laptop. I then removed the driver snap off cover. Two metal objects fell out of the laptop. So no parts are missing and not reinstalled in my laptop. I then filed 3 complaints with Best Buy claims department. I was told that Galleger Basset was handling the complaints. I was given this number 855-832-**** as his office, by Best Buy claims dept. I was told he would “be in touch with me.” I have left him two messages, and it has been a few weeks, but there is no message, only a recording. I tried entering his name and it says he doesn’t exist, I may have the wrong spelling. But nobody is calling me.

So then today, 5-21-04, I turned the Laptop on. The camera does not work. Again I talked to “Daniel” the manager, if there even is a Daniel, I am not sure at this point. But the voice over the phone insists he is the manager. I listened for evidence of faint snickering that may be in the background. I thought that this is so absurd, that some techy *** employees might be having a joke on me and making this a bit of sophomoric prankish fun. But this experience has been *** horrible! Daniel, even though I have several months on warranty refused to allow me to bring it in, and claimed that he is not obligated due to some “legal action” he claims exists. I called corporate and they told me they are not suing me for complaining and that they are not aware of a legal action against them by either of us parties to our contract that is being breached now by Best Buy.

If there are any other persons affected by a “Daniel,” or from Best Buy located at Iron Point Rd. in Folsom California, please contact me liamknuj313@***.com

But by all means, I would not make purchases at the Folsom Best Buy until corporate Best Buy corrects the responsible individual employees named in this missive.

I swear under the penalty of perjury the foregoing is true and correct to the best of my knowledge.

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Loss:
$2000
1 comment
Guest

I wouldn't deal with a customer who threatened to file a lawsuit if they don't get their way either.

Anonymous
map-marker Farmington Hills, Michigan

Poor customer service, best buy Southfield Mi

I wish there was an option to give zero stars because that is what Best Buy in Southfield deserves. I placed an online order and selected the Southfield store to pick up. I arrived at the store and went to customer service. The "team leader" sauntered over with an air of truly being bothered to wait on me. She played with the computer not acknowledging me for a few minutes and then finally asked me what I wanted. I gave her my name and she walked away without another word. She comes back with my DVDs, tossing them on the counter, I see that they put giant stickers on the cases effectively ruining them. She fiddles with the computer and talks to the other employees not acknowledging me but telling them how thankful she is "about to get out of here" and how she has "had enough for the day". Professional while waiting on a customer, right? She did acknowledge me enough to tell me she had to switch computers. Mind you I have been there about ten minutes at this point. She asks for my id which I give her. Then she tells me I can't have the items because the order doesn't have my last name's suffix. Let's think about this logically for a second, my drivers license and credit card match, the credit card matches the order, the only difference is that I did not put "junior" on the BB order. While I get that is their policy, it just seems *** given I have the card I placed the order and my drivers license matches the card. It was further infuriating that she treated me like I was *** and that she is "just letting me know what my name is". She tells me I can cancel the order and buy them in store. I say fine mostly I just want this experience to be over. Then she has the nerve to accuse me of having an attitude with her. Given the downright hostility and indifference I received from her up to this point I have no idea where she gets off accusing me of having an attitude. It is at this point that I lost my cool. I canceled the order and walked out of the store. I am not sure why the best buy staff thinks anyone has to buy stuff at their store. It is not a privilege to shop there. There are plenty of retailers I can choose from, frankly, it is a lot easier to just order things online and have them shipped directly to your home. I would much rather pay shipping than drive to a store and deal with an unprofessional rude ***. The other thing I find comical is that when I called to cancel the order, the person I spoke to on the phone did not even bother to ask why I was canceling the order. You would think that would be information they would want to collect. The customer service representative, while not rude and horrible like the person in the store, clearly was not interested in anything about my call. In either event, that was the last time I will ever buy anything from best buy - online or in a store. Best Buy is dead to me OFFICIALLY and I will laugh so much when they drive themselves out of business.
View full review
Cons:
  • Long wait
  • Poor customer service
  • Slow to assist
Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

Hdtv Antenna Review

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Purchased HDTVantenna found out I didn't need it store would not except antenna back since I opened box .which was the worst ever for service to customer who has original receipt 15 days to return hello some of us work I wouldn't recommend them to anyone better off buying from local street thief! Return policy is way better!!!!
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Marietta, Georgia

Geek Squad a joke

Purchased a new dell computer 8 months ago. My husband purchased malware and had Best Buy geek squad in stall it today. The woman who assisted him said they would run a "free" diagnostic test on the computer after the malware had been installed. The Computer locked up. He had to take it to Best Buy and for $85 they can fix it And for another $100 they can "rush it". They have my work computer for 3-5 days....no computer= no work= no paycheck. Ridiculous. Note to Best Buy consumers......don NOT ever use the Geek Squad. They are a bunch of high school grads with no credentials and NO skills.
View full review
Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Chandler, Arizona

Commercials on ROKU

I have a Roku in my home because we do not have cable TV. One of my uploaded programming channels is CBS all access, Also Hulu plus. I have to endure a certain Best Buy commercial over and over and over and over and over and over and over and over.....get the point. Same commercial every 10 minutes. Same commercial every 10 minutes. Same commercial every 10 minutes. Same commercial every 10 minutes.. I will no longer shop at Best Buy for my electronics or other Best Buy products. The very mention of the company name *** me off!. I mute the commercials every time they appear on screen!! You would think a multibillion-dollar corporation would have a better advertising department! Seriously you have turned me off of your name brand. I will not step foot in any one of your stores again. That commercial is printed on my brain but it has the opposite of fact of what you were trying to achieve. I'm sure many feel the same. It's quite irritating.
View full review
Reason of review:
Repetitive ads

Preferred solution: Let the company propose a solution

Anonymous
map-marker Clearwater, Florida

Re the JULY 17 REVIEW of USED DELL laptop sold as NEW one in bx.

This occured at the CLEARWATER FL store. Still, to thi day, DELL WILL NOT help me obtain SERVICE or ANYTHING else to relieve current operating probs. Buyer beware and ask questions. In hindsight, I should have asked for a signed and written stmnt saying I was purchasing a brand new computer, and not a used, or refurbished.I have heard and read many many any complaints against best buy in the past but I had been treated good many times i had made other purchases. Little did I know the worst and most detrimental problem I would really hurt me. t me $$ 800.00. And being on a small budget, not good.
View full review
Loss:
$800
Pros:
  • I stopped shopping at best buy
Cons:
  • Losing money on computer
  • And losing money at that time for a warranty
Reason of review:
Damaged or defective
Anonymous
map-marker Goodyear, Arizona

Poor customer service

This happened a Best Buy store, Goodyear, AZ. I had an issue with a product i bought and didn't work. I tried to return it within 24 hours and but it was refused. I had to contact the manufacturer, though I bought it from the store. The assistant manager Mark, by name, was so arrogant and rude, and very disrespectful. He lack customer service skills. He is not qualify to work in a store like that, but unfortunately he is the assistant manager. I stayed and argued over and over again but no resolve made to my complains. I hate Best buy. If you are reading this, shop around at other stores before you go to any Best buy, especially the store in Goodyear AZ.
View full review
Loss:
$54
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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