Best Buy Reviews and Complaints
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LET THE BUYER BEWARE! A new "Low" for the return policy of this Corporation. Even if you comply with all of the stringent, and restrictive rules of their return policy, they still put conditions on the return which they do not disclose up front at time of purchase. ...
Best buy ruined sons bday
purchased a ps4 on feb21 and drove 60 miles tp pick up as they are hard to find. paid with cc and they immediately took payment. went to okemos michigan to pick up on feb22. when i got there the young girl at service counter laughed and said they dont hold them in store. the salesperson on phone stated i had one week to pick up my ps4. i showed girl my order # and told me i was confusing the store with online store. i purchased this on the phone and they told me which store to get it from. this was a bday gift to my son that he now has to wait at least another week to get. will never go to worst buy again!
Service call | Best Buy review from Richmond, Virginia
Whirlpool was suppose to come out today between 1-5pm not only did they not come they canceled the appt didn't tell me until I called at 4:07 pm, and it was because the service man didn't show up for work. Where the *** they do that at. Now they said I have to wait until next Thursday. I am completely out done with whirlpool and best buy. And yes best buy gave me a borrower yes they did, but when I went to best buy to get my refrigerator and now that whirlpool dropped the ball best buy still wants me to wait on the poor poor inconsiderate customer service of whirlpool. Do yourself a favor do not ever purchase from best buy or a whirlpool product unless you like spending hours on the phone and waiting around for people to show that don't show.
Horrible delivery time | Best Buy review from Houston, Texas
Ordered a new washer and dryer last Thursday February the 13th to get the "Presidents Day free delivery", delivery date was Tuesday the 18th. On Tuesday they called me to see about delivering between the hours of 10:00am and 12:00pm in which I told them I was working until 4:00pm and couldnt be around for that time slot. Naturally they were booked the rest of the day but would call later that evening to reschedule. Waited and waited but never got a phone call. Called the store around 5:30pm that evening to see what was going on and the delivery people were not around but they took my name and number down and would have someone call. That phone call also never happened. So around 10:00am the next day when the store finally opened I called again to see about rescheduling...the next available delivery date was MARCH THE 1ST!! 11 DAYS AWAY!! Thats is just horrible and I will be driving to the store this evening to pick them up my dang self!
Busted refrigerator | Best Buy review from Richmond, Virginia
I purchased a refrigerator from best buy on 9/20/2013 I have had 3 separate service issues in that short time. This last service issue the fridge went completely bad and spoiled all the food in my house. I had just went grocery shopping and spent 150.00 on food (today is a Tuesday ) they want me to wait until Thursday . I have kids and don't have food for school in the morning, and the best they offer me is a messily $75.00 gift card, ARE YOU KIDDING me!!!!!!!!! Best buy past the buck and whirlpool is a company that uses cheap parts. I only know that now because of this horrible experience. And I mean horrible. Whirlpool told me "go to rent a center and get a fridge we will reimburse you" who says that. It's 8:10pm eastern standard time at night and now I have to figure this non scene out. Never ever again. NEVER!!!!!!!!!
I purchased two phones through best buy on December 9, 2013. The promotion was to activate new lines with a carrier and a $100.00 gift card was to be issued via email for each line. Two weeks after activation of the phones the gift cards had not been issued because...
Best Buy Gift Card
Bought a Dell PC in 2012 and the hard drive is going bad. That was bad enough, but had to make 4 phone calls to Geek squad to get all the details of what I need to bring with me and pay in order to get a new hard-drive installed. Was told EACH phone call it costs...
I purchased a Sharp 32" TV on Jan.6.2014. TV was a gift for my mothers 90th birthday. She had not been able to watch TV for the past 15 yrs due to caretakers beliefs. Mom didn't get the TV until Jan. 15th as that was her arrival date here. By Jan 22nd the TV was not...
Web inventory inaccurate | Best Buy review from Denver, Colorado
I purchased headphones on Best Buy's web site because the site advertised product was available for in-store pickup. I then received notice the product wasn't available. Spent 45 min on phone with customer service, and several other stores with supposed inventory did not have item. I was also told warehouse did not have in stock and it would be several weeks to receive by mail. I will end up driving an hour to pick the item up at the one store that did have stock. This is not a case of the store selling the item simultaneously with my placing the order. The phone agent told me that inventory on line lags purchases by a day or two. Ridiculous
Best Buy has WORST customer service at Bowling Green, KY store
Well one of the greatest love affairs of all times has ended. Yes you heard right, my boyfriend Jason has broken up with Best Buy. I never thought I’d see it in my lifetime. He has lived and breathed his love for Best Buy for years. In fact when we travel, he makes it a point to visit Best Buy just to “check out” the stores. Various packages have shown up at my house unexpectedly quite often with Best Buy items inside. Jason has done his Black Friday shopping, Christmas shopping, birthday shopping, and in the middle of the night can’t sleep shopping all at Best Buy for as long as I’ve known him. This isn’t just a minor spat, sleep on the couch kind of breakup. It’s a he cut up his cards, called and canceled his account, and unsubscribed to his Best Buy email kind of breakup. What might have happened to cause this love affair to end? Shortly before Christmas he was in the market for new BluRay players for our household. He researched for days and religiously scanned Best Buy for well, the “best buy” on players. On December 21st he purchased two, LG 3-D Wifi, model BP335W blu-ray players. They arrived at our home around December 28th. We were out of town for the holidays. He also purchased a home theatre system around the same time (not from Best Buy). It was all part of his entertainment package “plan”. Once all the components arrived he installed the theatre system and hooked up one of the blu-ray players. It worked perfectly for the “Star Wars Collection” that he and our son watched. HOWEVER, the next day we wanted to watch Netflix. Blu-ray wouldn’t connect to Netflix. He kept getting a TVP-805 error. He researched the error and discovered other people had the same problem with the player. Numerous forums including Best Buys and LG’s own forums have customers who are receiving the TVP-805 Cannot Connect to Netflix Error. It is NOT a Netflix error; it’s a blu-ray problem. LG Support advised customers to return the blu-rays to the dealer for a refund. Jason has NEVER had issues with returns for Best Buy so went to Bestbuy.com and purchased TWO new blu-ray players that COST $40 more ($20 per player more) to be picked up in store. He thought no big deal. He would just return the LG’s to Best Buy the same day he picked up the new Panasonic players. WRONG. Jason is General Manager for retail store which is located a few blocks from Best Buy #440 in Bowling Green, KY. Yesterday, (1/24/14) he went to the Best Buy store to do the return. This is where the problem started. “Customer Service” advised him of a 15 day return policy. He tried to explain that he had JUST hooked up the product. He asked if he could talk to a manager. He encountered an EXTREMELY rude person who identified himself as the store manager. From the minute he walked up, he was smug and rude. Jason introduced himself and extended his hand to shake. I will also state he was wearing his establishment’s logo on his shirt and wearing his manager name tag. Instead Mr. Manager rudely asked him “what he could do for him”. The manager refused to hear the situation, only repeating the “15 day return policy”. Jason again tried to explain that he realized that but given the holidays and that he had just hooked up the player a few days ago that he was asking for assistance. Manager loudly comments, “That might be how you do things at (your retail store) but that is NOT how we do things at Best Buy!” This was an extremely poor customer service attitude and even poorer treatment for a fellow business manager. At this point Jason left the store and contacted Best Buy’s 888-Best Buy number and was told that the store manager was correct and Best Buy wouldn’t refund the money. So Jason hung up and called back to ask for a supervisor to report his rude treatment and dissatisfaction. The young lady claimed to be transferring him to a supervisor and transferred the call. THIS time he got a nice gentleman who wasn’t a supervisor but offered to help him. Jason explained the problems and the runaround he had received and that basically he was calling to issue a complaint and cancel his account as he had already cut up his card. Nice Gentleman placed him on hold and started the process. When he came back to the phone, he explained everything that he had done. Turns out “Nice Gentleman” was in fact an engineer for Best Buy and the call was blindly transferred to him (good luck for Jason). Nice Gentleman explained that HE as an employee of Best Buy had gotten a terrible runaround himself but then contacted some office and was able to get Jason a FULL REFUND of the LG players, and emailed him a return label to send the product back to Best Buy. Best Buy lost not only the $255 for the FOUR blu-ray players that were purchased but our family has closed a long standing account with Best Buy and Jason cut up his Best Buy cards AND unsubscribed from the DAILY emails. Jason also called and canceled his “Geek Squad” protection on several items that we own. We would rather pay for a replacement than EVER deal with Best Buy again. You can thank the STORE MANAGER at Bowling Green, KY Best Buy #440 for the MOST part of his actions. Not only that but we will tell all our friends and family how poorly he was treated at Best Buy with the exception of “Nice Gentleman”, who was an ENGINEER...not a manager…not a supervisor. But he showed OUTSTANDING customer service. At that point it was too late to save the love affair but at least Jason received a refund. And for the final chapter, last night he purchased TWO more blu-ray players from Best Buys competitor!!! Sincerely, Former Best Buy Customers
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