Best Buy
Reviews and Complaints
Resolved: BESTBUY IN STORE PICK-UP SUCKS
I went online today to purchase a headset adapter. My girlfriend said she would stop by and pick it up for me on the way home.
I used the in-store pick-up option to save her time and started the biggest hassle of my life. The short version of this story is DONT USE IN STORE PICK UP. Just go get it yourself and pay for it. When I checked out there was no where to put who would pick it up.
The receipt shows my email address as the person. I called BestBuy customer service because as I read the friends and family plan they wont release to anyone unless they are on the receipt. Customer Service says they used to have the option to change pick up names but dont anymore- however he could add a note to the sale ticket that I have authorized this person to pick them up. They have ID, my credit card #, and their ID is the same address as my bestbuy account.
Well long story short, Wellington, FL Best Buy would not release this $24 adapter to her and he ended up selling her the one he pulled for me. Now I have paid for the item twice- and I go to log in and it says I cant cancel the item because its been processed for pickup. If I dont pick it up within 8 days it will automatically cancel. What a freaking joke.
Bestbuy you need to get your *** in a group and have associates that can do enough on hand due diligence to make a risk management decision. It is likely someone with all of this info who has contacted customer service is trying to pull a fast one on you for a headset adapter, or more likely you are about to *** off a long time customer who next time will use Amazon?
- Instore pickup
Preferred solution: Full refund
Best Buy Staff Review from Wilmington, Delaware
Worst customer service ever!!!
- No service after the sale
Preferred solution: Full refund
Paid for phone insurance,lost phone never paid claim
- False warranty
Preferred solution: Full refund
Terrible return policy
Preferred solution: Full refund
Bad Buy - worst experience ever at the Clackamas store.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Silver Spring, MarylandBest Buy - Webroot Secure Anywhere Review from Silver Spring, Maryland
They sold an item i had put aside. with my name on it!
Preferred solution: get me my item that i put aside with my freaking name on it.
Best Buy Reward Zone Review
BestBuy customer Service and Shipping Dept. Suck
- Salesman
Preferred solution: Add signature to shipping. If you do not have it in stock, let the purchaser know before paying for item. Use a more honest shipping Co. UPS is very dishonest. They are another company that doesn't care as long as it's got your $$.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lafayette, CaliforniaI had a terrible experience with Best Buy store in the whole process of installation of appliances and changing of damaged merchandise
- Not enough stock
- Long wait
- Poor customer service
Damaged floors from Dishwasher - NO HELP!
I bought a dishwasher 2 months ago from Best Buy in South Loop Chicago. After XPO, the installation company, installed the Bosch dishwasher and left, I ran the dishwasher for the first time.
The dishwasher flooded my floors on the first run causing $3k in damages. I have been in contact with Best Buy and their insurance company ever since and they say it's not their fault. Clearly, someone is at fault here and it is NOT me. Best Buy is the worst company to work with.
Hope you all learn from my mistake in purchasing from them.
I will have to take legal actions if they don't resolve this situation.
Preferred solution: reimburse for damaged floors
Best Buy - Tv Review from Lubbock, Texas
Best Buy - Beats By Dr Dre Beats Solo Review from College Park, Maryland
Screwed by the Geek Squad, Computer was in Worse Shape than When I Started
Preferred solution: Come to my office at 9am tomorrow with a tech from the local Best Buy Geek Squad and fix my computer once and for all
- Prev
- 1
- ...
- 175
- 176
- 177
- 178
- 179
- ...
- 314
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Lesson learned.