Resolved
Willey Jkz
map-marker Wellington, Florida

Resolved: BESTBUY IN STORE PICK-UP SUCKS

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I went online today to purchase a headset adapter. My girlfriend said she would stop by and pick it up for me on the way home.

I used the in-store pick-up option to save her time and started the biggest hassle of my life. The short version of this story is DONT USE IN STORE PICK UP. Just go get it yourself and pay for it. When I checked out there was no where to put who would pick it up.

The receipt shows my email address as the person. I called BestBuy customer service because as I read the friends and family plan they wont release to anyone unless they are on the receipt. Customer Service says they used to have the option to change pick up names but dont anymore- however he could add a note to the sale ticket that I have authorized this person to pick them up. They have ID, my credit card #, and their ID is the same address as my bestbuy account.

Well long story short, Wellington, FL Best Buy would not release this $24 adapter to her and he ended up selling her the one he pulled for me. Now I have paid for the item twice- and I go to log in and it says I cant cancel the item because its been processed for pickup. If I dont pick it up within 8 days it will automatically cancel. What a freaking joke.

Bestbuy you need to get your *** in a group and have associates that can do enough on hand due diligence to make a risk management decision. It is likely someone with all of this info who has contacted customer service is trying to pull a fast one on you for a headset adapter, or more likely you are about to *** off a long time customer who next time will use Amazon?

View full review
Loss:
$24
Cons:
  • Instore pickup
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Wilmington, Delaware

Best Buy Staff Review from Wilmington, Delaware

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First i walked into the Best Buy store in East Brunswick where 5 employees were standing around talking than I had to go to them to ask for help. Told them I needed a wireless bridge to hook up my blu-ray. The first two had no idea what it was,even went on their web site to show,them what I needed,still they looked like deer in the headlights. Finally the third one was nice and somewhat helpful no complaints about him he tried his hardest. As for that store i will never go to that one again. Save yourself aggravtion and go to a different store.
View full review
Reason of review:
Poor customer service
1 comment
Guest

Lesson learned.

Lucie Vtm
map-marker Arnold, Maryland

Worst customer service ever!!!

Stay away from the Best Buy store in Annapolis, MD! My husband and I purchased a 50" Sharp TV two days ago. We just had an opportunity to open up the box and get it set up today. As we were pulling it out of the box, we noticed huge horizontal cracks in the upper right part of the screen. My husband got in the car to drive down and exchange it. I thought this would be an easy task, especially since we are both longtime customers of Best Buy. To our surprise, this was not the case at all!!! The manager would not take it back because it was beyond a 24 hour return period. Really??? It wasn't even 48 hours since we purchased it. We wasted time on the phone with Best Buy corporate as well and were directed back to the Annapolis store. Buyers beware! Have the sales rep open up the TV box in the store so you know you are purchasing an uncracked TV. I will NEVER shop at Best Buy again!
View full review
Loss:
$450
Cons:
  • No service after the sale
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Oh yes. Best Buy is known for its excellent customer service.

Huh. I wonder why people stop shopping there.

Anonymous
map-marker Wellington, Florida

Paid for phone insurance,lost phone never paid claim

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bought virgin mobile phone for husband in hospital recovering from near fatal Harley accident, traumatic brain injury, needed phone to be able to reach me. Bought the insurance in case of lost or broken Cameron sells boy assured me that yes loss was covered. Well he lied to me. Phone was either lost or stolen in the hospital. I contacted best buy via email .the sales manager from best buy e-mailed me asking me for my phone number which I sent to him. Never heard from him. Meanwhile I keep getting e-mails from virgin mobile telling me to add money to my account. Also the phone number has already been reassigned to someone else. Will not ever shop there again either.
View full review
Loss:
$60
Cons:
  • False warranty
Reason of review:
Warranty issue

Preferred solution: Full refund

Anonymous
map-marker Pittsburgh, Pennsylvania

Terrible return policy

Would not return money for a gift even though I had a receipt. Said seal on box was broken. The entire content was untouched by me and was intact. How would I know if I wanted the gift unless I looked at it. I was not even given in-store credit. I have never before witnessed such an unjust policy. My advice is never to buy from this company. I had a previous bad and rudely treated experience and I never went back to shop. But this was a gift. I had the receipt. Also, Manager was not kind. I am most upset.
View full review
Loss:
$35
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

An open product is worth less than a sealed one. Why should Best Buy lose money because you were bought a gift you don't want? Use your head.

Atilano Bxz
map-marker Clackamas, Oregon

Bad Buy - worst experience ever at the Clackamas store.

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Bought more then $35.000 for the last 4 years in Bestbuy products. Most of the items have been protected by geek squad protection plan. Used the protection plan one or 2 times for small things like headphones - worked well. they got my trust, and since then bought accidental damage protection for most of my electronics (a lot of those) Today was the first time when I really needed the protection, dropped my Nikon D7000 on a hiking trip - had pice of mind that I have protection. :) to find today that they are not going to help me since the damage is larger then the manager from the store Mark, could emagine that may happen from a drop. All evaluation is based on the managers mood or physics knowledge, ( I serious reasons to belive that he doesn't know anything about physisc) may be his mood was bad... but that should not affect my shopping experience. The third option may be that he is rasist...
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Loss:
$850
Reason of review:
Poor customer service

Preferred solution: Full refund

Joah Qvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Silver Spring, Maryland

Best Buy - Webroot Secure Anywhere Review from Silver Spring, Maryland

I was given Webroot secure Anywhere for my PC. Sales guy never ever said it would expire. I read the disk when I got home. It said it doesn't start until it is downloaded and installed. Well...not true. Best Buy started it when they gave to me without a word about expiration date!!!! I paid 10 dollars on my total for this. Send me a new one. Customer service said its been expired for to long to help me!!!!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Westminster, Colorado

They sold an item i had put aside. with my name on it!

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went to best buy last week and they had a line of amiibos that werent supposed to be out till the 31st. 1st screw up. i asked them to put one aside since a was not able to buy it, they put my name on it assuring it will be there when i go back. i go back a week later to get it and they sold it.there wasnt any more left and they said there was nothing they can do. besides the fact that they have too many employees, they are the worst salespeople ever.... store in 92nd and sheridan westminster colorado
View full review
Loss:
$14
Reason of review:
Warranty issue

Preferred solution: get me my item that i put aside with my freaking name on it.

1 comment
Mateus Fvr

Why do you care if they have too many employees? What's the correct number of employees to have?

Isn't it better to have too many employees than not enough employees?? What kind of s.tupid a.ss complaint is that???

Anonymous
map-marker Gaithersburg, Maryland

Best Buy Reward Zone Review

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We took their surveys and completed all the steps to win an Apple iPhone and once we got to the end it lost all our points and we have to start over
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Reason of review:
Not as described/ advertised
Desi Tel
map-marker Elk Grove, California

BestBuy customer Service and Shipping Dept. Suck

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Purchased New laptop at Best Buy. Paid in full with cash $900.00. Then it wasn't in stock so they would have to ship it to my address. Best Buy shipped laptop using UPS shipping without adding door to door + signature. Tracking showed that the item was delivered to a man at me residence. Looked for package all around my house and nothing. There also was no one at home to receive it. So I called Best Buy and they said there was nothing they can do, they will let shipping know of the problem and that they would call the next day. I've waited 3 days with no call from their shipping manager. I finally found my Laptop quite aways from my residence in the ditch. Best Buy's customer service and their shipping department really suck and to think that they would do nothing if I hadn't of found my Laptop really bothers me. I hope no one has to go through this. I *** me off that Best Buy didn't care cause they already got their money.
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Pros:
  • Salesman
Reason of review:
Poor customer service

Preferred solution: Add signature to shipping. If you do not have it in stock, let the purchaser know before paying for item. Use a more honest shipping Co. UPS is very dishonest. They are another company that doesn't care as long as it's got your $$.

Chalice Hvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lafayette, California

I had a terrible experience with Best Buy store in the whole process of installation of appliances and changing of damaged merchandise

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I had a terrible experience with the whole process of installation of appliances and changing of damaged merchandise. First, it was my gas range stove. I bought the parts needed for it to be installed, but the installer told me that I needed to change the valvular first before installing; I did what he asked me to do, but he never could come back to do so. Then the microwave came horribly damaged on March 26th and couldn't have it exchanged for a new one until April 2nd. The installation was supposed to be on April 3rd between 3-7pm, but the installer did not come for the appointment. I was restlessly waiting and calling him only to find out that he wouldn't come until 9 pm. At 9 when I finally got someone from Best Buy on the phone, he told me that the installer as well as the installation department, called to reschedule the appointment since nobody was home. Which was not true. They rescheduled it for today, April 8th between 3-7pm, but 12:30 pm today, I received a message from the installer saying that he came by the house to install the microwave, but nobody was there. Well...of course not! The appointment was supposed to be between 3-7pm today. I called Best Buy to ask for help and I spoke with the supervisor of the installation department. He promised me that the installer would be there on time today between 3-7 pm, which did not happen. So, I had to cancel the installation and ask for my money back, since I was rightfully frustrated, after 15 days of waiting for this service. Now I have to find someone else to install the microwave for me, since it is not useful without being installed. I could not get the service that I paid for which is absolutely unacceptable!
View full review
Cons:
  • Not enough stock
  • Long wait
  • Poor customer service
Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

Damaged floors from Dishwasher - NO HELP!

I bought a dishwasher 2 months ago from Best Buy in South Loop Chicago. After XPO, the installation company, installed the Bosch dishwasher and left, I ran the dishwasher for the first time.

The dishwasher flooded my floors on the first run causing $3k in damages. I have been in contact with Best Buy and their insurance company ever since and they say it's not their fault. Clearly, someone is at fault here and it is NOT me. Best Buy is the worst company to work with.

Hope you all learn from my mistake in purchasing from them.

I will have to take legal actions if they don't resolve this situation.

View full review
Loss:
$3500
Reason of review:
damaged property

Preferred solution: reimburse for damaged floors

2 comments
Guest

Good Afternoon,

I am very sorry for the inconveniences you experienced. We are committed to making things right.

Has anyone been in touch with you from XPO to resolve this matter?

I would like to assist you, if not. Please feel free to send me an email with your contact information at jackie.workmon@***.com

Again, I apologize.

Best Regards,

Jackie

Customer Care | Last Mile

Guest

Amazing that a Bosch dishwasher door seal would fail. Or any component on the product.

We have had a Bosch diswasher since 1994. It is not as quiet as it once was but we have never had a single problem. Bosch quality is why we bought it. First Bosch product ever purchased was a new distributor for my 1968 VW Bug.

A centrifugal advance model that allowed the spark to advance faster therefore producing faster 0-60 times. I bet the installer messed up by not tightening a hose fitting and causing the vast damage to your expensive floor.

I can visualize the damage and cringe. Clearly Best Buy is at fault because they hired the subcontractor.

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Traylon Wvy
map-marker Lubbock, Texas

Best Buy - Tv Review from Lubbock, Texas

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I bought a TV at Best Buy for our new lake house. I didn't open the box for months because we were decorating/furnishing the house. When I opened the box the TV was broken. The store person rudely acted like I broke it. Then she said look at the receipt- it says no returns after 45 days. I said I'm not returning - it was damaged when I bought it. She said I'll have to have your receipt so I searched for a day or two got the receipt. I went back and asked for a manager (& a man came but doubtful it was a manager!)and he said I can't help you it's after 45 days. Finally my husband called and got the real store manager and told him we were about to buy other products there but now we wouldn't and he said the only way he could help us is if we did buy them -he'd give us a good price. Needless to say we bought appliances elsewhere!! I'll NEVER go to Best Buy again!! I've since learned I have several friends with similar stories. DONT GO TO BEST BUY!!
View full review
Reason of review:
Damaged or defective
2 comments
Guest

Bought a refurbished touch screen laptop on their flash sale. Surprising I found out the reason why they have it on sale because it was a defected item and everyone returned it.

Got it returned and went to the store to look for another laptop.

Apparently they don't stock up items they have on sale for whatever pathetic reason. Been shopping at best buy since I was young but I guess after buying out future shop they don't have any competition therefore they truly don't give a ***

MattD78

They have a 15 day return/exchange policy. You had the TV in a box for months.

There is NO WAY for Best Buy to know how you stored that TV or what may have happened in those months. So of course they aren't going to do anything.

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Anonymous
map-marker College Park, Maryland

Best Buy - Beats By Dr Dre Beats Solo Review from College Park, Maryland

I sent back my broken brets solo which were still under manu factors warranty to geek squad at best buy in the box with wires and all after 2 weeks got a call they needed my reciept which asked if needed a copy the first time now 2 weeks later there ready went to get them and all I got was my beats in a plastic bag no box no wire after 20 minutes they basically called me a liar said I never gave them my brand new box or wire and refused to give me any wire will never go to best buy again thx Joe manager at manawkin nj best buy you have no customer skills
View full review
Reason of review:
Warranty issue
1 comment
Guest

Yeah I have boughten stem cards and they don't work and nobody has ever gotten back to me

Anonymous
map-marker Santa Barbara, California

Screwed by the Geek Squad, Computer was in Worse Shape than When I Started

RUN, don't walk, from using the Geek Squad. Brought my computer in on Sunday. First person said that perhaps they could look at it while I waited and I should stay in the store until they called my number which would be in about 1/2 hour. I got to the counter, and Mike, who apparently just says no to everyone, said I would have to leave my computer for 3-5 days, or great news, the Geek Squad could help me remotely for just $199/year. I've been in *** for 4 days. I brought it in for running slow, and by the time they got done with it my email and printers didn't work, and it was still running slow. They removed my password program, so I went back into the store, and they said, guess what, I could leave it with them for 3-5 days or call the Geek Squad and have them do it remotely. They were supposed to help me in 20 minutes, and I've been sitting here for an hour. I've spend hours this week on this problem, which wasn't a problem before the Geek Squad. Go anywhere, except here.
View full review
Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Come to my office at 9am tomorrow with a tech from the local Best Buy Geek Squad and fix my computer once and for all

1 comment
Guest

Just wondering if you backed up your computer before taking it into the shop? If not then maybe that is why you had email and printer, and password problems when you got it back.

They are supposed to ask you if you had backed it up when you leave it there.

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