Best Buy Reviews and Complaints
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Customer Dissatisfaction | Best Buy review from Rochester, Minnesota
Best Buy needs to pay more attention to their customers or they will fail. I bought the first three seasons of "Breaking Bad" for my wife for Valentines Day. She works in a hospital and did not feel she would have the time to watch them, so I decided to return them a week later. So I went to a large Best Buy in Lakeville, MN but it was boarded up. They had a map of where the nearest one was so I drove to the area but remembered where I had seen it but that one in Burnsville was also boarded up. I was late for work so I drove the hour back home. Then we went on vacation. Today I went back to Best Buy, to the Richfield store, just down the block from corporate headquarters, and ended up pleading my case to a manager. I was told I was outside the 15 day return policy AND they are not stocking the series anymore! What an outrage! Three weeks later. And they wonder why stores are closing down! If I had any stock in their company I would seriously consider selling it. This is a very poor policy of customer service and will continue to deteriorate the reputation of the company. When Dayton's used to be in town you could return anything even months later, no questions asked. That is how Best Buy used to be also. I'm sorry to see it going down the tubes. Amazon has a 30 day, no questions asked return policy. Guess where I will be shopping from now on?
Bestbuy refuses to allow pickup of packages at the UPS hub. | Best Buy review
WARNING - Do not order from Bestbuy.com unless you can guarantee that you will be at home the entire day! Ordered a TV through Bestbuy.com. Since I would not be home for delivery, I requested that UPS hold the package at their facilities. Every other company I have ordered products online from, such as Amazon, have allowed me to pick up packages at the UPS hub when a signature is required. Not Bestbuy. For some incomprehensible reason, Bestbuy will not let anyone pick up their own package at the UPS hub. There is no danger of someone stealing the package, since the pickup requires a photo ID anyways.
Best Buy lied to me.
I bought a Dell all in one after being reassured by the associate at Best Buy that [[[YES, Microsoft Office is installed on the computer. Most definitely. ]]] His words exactly. I call the store today as I keep getting a pop-up about activation or buying Office, and ask to be put in touch with a manager which takes 5 minutes. He proceeds to tell me that no computer whether laptop or desk comes with Microsoft anymore and he doesn't know why the associate said that. In other words no help whatsoever. I will be shopping elsewhere from now on.
I just wanted my to exchange my phone for accidental damages!! Isn't that what I pay the geek squad insurance for?! | Best Buy review
If it wasn't for yelp requiring at least 1 star I would put no stars... For as much money me and my husband have spent at this store I am upset for the way I mistreated. I wouldn't have minded the store being busy, but the service is just horrible and it is not worth the wait! Once in a while you may get lucky and get someone who is kind and will help you out, but my overall experience just makes me hate the place. I had purchased a Mac computer and many other programs and accessories for it and many other items. This was at least a $5,000.00 purchase. The employee who had sold it to us sold us all the wrong things for it. So it's true all these employees just care about their commission because he had sold us all the wrong programs for my Mac. I needed my quick books ASAP and he sold me a quick books for windows!! Some of the items were not even compatible with my Mac, but I went by this man's advice because I was hoping he would have known what he was talking about since it was my first time buying a Mac computer and this was suppose to be his profession. When I had returned these items they were unable to refund my money because of their policy. They can't return anything over $800 so a they had to mail me a check. Bad experience but I dealt with it. For the past month I have made 4 appointment's to return my iPhone because it was accidentally damaged. The past 3 times they were willing to accept my phone for accidental damages. On first visit I had forgotten to change my credit card for automated monthly payments so I immediately made my payment for the geek squad insurance early that morning. I was told the payment wouldn't go through for another 24hrs or else they would have accepted my phone for an exchange. So I had made another appointment for the next day late in the afternoon. Went to appointment and again they were willing to take my phone for accidental damages, but my payment still hadn't processed in their system. So I had made another appointment for the 3rd time. Went to my appointment and again they were willing to take my phone for accidental damages but my payment still wasn't showing on their system even though the money was taken out of my bank account. I was upset, but the made was kind enough to give me advice to whom I should call. I waited 2 weeks and made an appointment for today. My payment was showing on their system. The same guy who had helped me on the my 2nd visit was not willing to take my phone because he did not believe my damages were accidental. I reminded him of the other time I was there and how he did not argue the fact that it was an accident. So he denied ever doing that and made a rude comment. He said," are you sure this is the same phone you brought last time because I wouldn't have approved this." I was just given a hard time by this "Geek" so I asked to speak to his manager, but speaking to his manager didn't get me anywhere. Manager Riley Leggett was so rude to me and did not try to solve my situation. No matter what I said I was lying in their eyes. This is upsetting because I have made monthly payments to their geek squad insurance for over a year so my phone can be replaced when an an act of god accident happens, they should replace it. $15x12= $180. $180 plus some could have gone to a new phone!! There have been many other situations where I haven't been satisfied with there service, but have never been talk to the way I was talked to today. Satisfied customers are what brings business but people like Riley Leggett shouldn't be in a managing position because the verbal conversation we had today was very unprofessional. From the beginning of our conversation to the end of it he made me feel like my business didn't matter and his attitude was so careless and he made it obvious that I was wasting his time and did not show any compassion or even try to reason with me.
Left on "hold"! | Best Buy review from Butte, Montana
Just wanted a copy of the four year extended warranty I paid for when I purchased a Neato Robotic vacuum two months ago. Thought I should have it in my file just in case something went wrong with this appliance within the next five years (the appliance came with a one year warranty). I called the number on my receipt...and all that would happen after I explained what I wanted is I would be put on hold and left there. Add insult to injury, they play the most obnoxious and loud music that would blow your eardrums out. Don't confuse Best Buy with best service... Can not get what I need via telephone, so I will see if I do any better by going to the nearest Best Buy store which is 114 miles away.
Lack of Customer Service and False Information | Best Buy review from Altadena, California
I had insurance through Geek Squad to repair my iphone. After the long process of entering all the information, she then tells me that my phone is on back order and i won't receive it for up to two weeks. so i had to get an android for the interim, and the people helping me get the loner phone were anything but helpful or nice. They made me pay for the darn phone that I didn't want. I tried to explain to them that I have insurance on my iphone, NOT an android. I have certain apps that i bought on my iphone that i need for work, and the best buy employees did not care. they said they could do nothing for me. So when I got home I called the customer service number to explain that I needed an iphone for work and that I shouldn't have to pay for an android that I don't want. They explained to me that it is a deposit and they can't do anything about it. I then told them that this is rediculous and if I had walked into apple with this problem that I would have walked out with a new phone in hand (presuming i had insurance/was still under warranty). The guy then said to me "so?" as if he could care less what apple would do to help their customers. so finally I get my phone back, and it is broken! The vibration is causing other things inside the phone to vibrate AND once i put it inside the case i have for it, the screen cracked. I did NOT drop it, I was not rough with it or anything. I simply pushed it into the case and the screen cracked. I then contacted best buy again, and they claimed to not have me in their system. THat i did not have an account with them!!!! I also emailed them, and NEVER got a response. I emailed someone personally - and that person decided to ignore my inquires/complaints. AWFUL AWFUL store. their entire system is awful and I will never be purchasing anything from them again!
Just want to let everybody know my recent experience with Best Buy purchase. Hoping it will stop most people to shop there. My experience is like a horror story. I purchased for my disabled mom with severe heart condition a compact washer and gas dryer unit on line,...
After much discussion, my wife and I decided to use Best Buy to furnish our first house with much needed appliances. This turned out to be one of the biggest mistakes that I have ever made. Best Buy’s customer, delivery, and installation service was so abysmal that...
Ever try calling Best Buy and trying to reach a human being?? You would think that the "Sales Dept" would be easy to reach, since all companies would like to sell their product, NOT at BEST BUY !!! I have called numerious times, trying to get hold of ANYONE, just to...
LET THE BUYER BEWARE! A new "Low" for the return policy of this Corporation. Even if you comply with all of the stringent, and restrictive rules of their return policy, they still put conditions on the return which they do not disclose up front at time of purchase. ...
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