Best Buy Reviews and Complaints
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HI i recently purchased a radio controlled helicopter for $20.00 from BestBuy on my Bestbuy credit card and never received a statement for the purchase so I wrote a check to best buy for $20.30 The amount that was due according to my account balance online and a month...
Best Buy Credit Card
No one in the Fullerton Best Buy store takes responsibility for there actions. I purchased a phone back in December and wanted to get it Protected cause i was spending alot of money on it. I wanted to get insurance on this phone and asked the difference between the 2...
I won't buy anything from Best Buy because of this store (Bestbuy Tuttle Crossing). Employee who work are lying when they try to sell stuff for you. But NEVER take responsibility in returning process. This is what I get from this store: 1. I bought a laptop and they...
Best Buy Customer Care
Last fall i spilled tea in the back of my Mac Air. It wouldn't power on. I took it to Best Buy for a repair estimate. They wanted over $1300 to repair a $1000 computer. I bought a new computer rather than having it repaired. I ran across a Canadian shop on E-bay that...
Ads are lies | Best Buy review from Albany, New York
Went in to trade in my iPhone 4s for a 5s for a $1 like their ad says Fine probe says. As long as it turns on and screen isn't cracked you will receive at least a $150 gift card towards to 5s. Which makes it $1. Well I get in there and he starts looking inside the head phone jack with a flashlight. Cones over and says sorry we can't accept this it has water damage. Really. Because a little disc inside the headphone *** turned pink I can't trade it in even though it works great! ???? Nope. Well what about the ad that says as long as it work and not cracked. We reserve the right to no accept any phone. THEN RIGHT THAT UN THE FRICKEN AD THAT YOULL BE LOOKING FIR PINK IN THE HEADPHONE JACK!!! I would have looked and not come in your awful awful store.
Best Buy Gift Card
I am not going to give the short version of this nightmare. Bought 3 phones with extended warranty in 2013. They changed the terms in Sept 2013 which I was unaware nor was informed - so 2 of the 3 phones (purchased year end) were affected and I wanted to get a credit...
Their ads are misleading and misrepresenting...I went in a few years ago to buy a laptop for my boyfriend bc their ad said it had blu-ray rom, but of course the same model they had in the store did not come with it. They just said sorry it was "misprinted" and we...
Best Buy Sales Representative
Everything that I bought is breaking within one year | Best Buy review from Philadelphia, Pennsylvania
The refrigerator needs to be replaced and your team will not replace it for they won't bring it up my porch as your workers did prior for the initial sale. The iPhone was your stores fault and I have to suffer. The television has never been touched except for your repair man and I was not told that the manufacturers warranty My dishwasher doesn't clean my dishes and when I went to the store they took so long to see why there wan't protection plans on the order that I indeed remembering purchasing, warranty expired at 12:00 THE EVENING PRIOR.
Still waiting for purchase | Best Buy review from Phoenix, Arizona
This is my first and last time ordering anything from best buy.i purchased 6 cds and here it is 2 weeks later and im still waiting. i wish i knew about the customer service problems before i ordered.customer service was no help at all. i was told it will be another 2-3 days and my receipt stated this but theres nothing on my receipt that shows this.never again.best buy needs to be more specific about how long it takes to receive items ordered.all customers should read and be aware of their history with shipping problems.being this was my first time ordering from their website ,i will not use their service again.
False Advertising, poor customer service | Best Buy review from Bar Harbor, Maine
Walked into this Best Buy store and immediately saw an advertisement on an easel next to a table for a Samsung Galaxy Note 3 for $199.00 with new 2 year activation. Moved forward to the Mobile department a few steps away and asked the clerk how much the phone was. The clerk told me that the phone was 349.00. I pointed out the sign and the clerk went on line and stuck to their price of 349.00 WITHOUT consulting management. I then asked what my (always cased) trade in S4 phone would be worth. The clerk told me that there were 'minor scratches' on the screen and offered me the poor condition price of $89 vs. $150 for a phone with fewer that 5 scratches. I went to the Cumberland Mall store, got the price on the phone that I wanted and also got the $150 for my old phone, which I used towards the purchase of the Note 3. Lesson learned? Use more than one location to skin the cat.
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