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Tried to buy a tv twice, left frustrated (and without the tv) both times.

In the last 6 months, I have tried to buy a television from Best Buy, and both times I left extremely frustrated.The first time, 6 months ago, I went in to the Best Buy at Bay and Dundas in Toronto. I picked out a tv, approached a salesperson who didn't speak 3 words of english and asked him if he could sell me the tv for the ticket price including tax delivery and setup. The salesperson went to a store computer and after a few minutes said that he could. Great I thought. The salesperson started taking all my information, and when he got to the extended warranty, that's when the problem started. He asked me if I wanted the extended warranty. I said no. He said "look at all the money your saving". I said I don't need it because I was buying a much bigger version of the same Samsung model that I have had at home for 5 years without a single problem. He said something could still go wrong and I shouldnt take the chance. I said I wasn't spending $400 on a warranty for a $1000 television. Again, he came back at me with "look how much money your saving" At this point I was getting upset and thought to myself that if he tried one more time, that I was going to leave. He tried one more time and I turned around and left. The second time was 3 days ago when a television that I had been waiting to go on sale finally did go on sale. Everywhere in Toronto, at the same time. So I decided to give best buy a second chance, and get the tv there. So I go into the Bay&Dundas location, talk to this lady salesperson, and tell her that I am willing to buy this model for the ticket price, if I can get it for tax, delivery and setup included. She says ok and we go over to the tv dept. computer, and she starts filling out all the info. Along the way she asks me about warranty, something called wire surge protection, and a few other things. After an hour and a half of this and the computer program screwing up, she says that she has managed to get me the $1000 television for $737 and all kinds of bonus services and that the grand total is only $1486. i could not believe my ears! After telling her right off the bat that i was willing to pay the ticket price of a thousand bucks for the tv including tax, delivery and setup, she tells me that the total for the tv that I wanted and all the other extras I didn't was now $1486. AN HOUR AND A HALF. So I ended up just leaving. Best Buy does not sell tv's. They sell warrantys and wire surge protection, and things like that. They do not listen to the customer, and they would rather not sell you a tv if your nor getting all the other *** they sell with it
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1 comment
#837525

You Canadians are smarter than we Americans. Stop shopping at Best Buy and that money sucking outfit will leave.

ID
#506854 Review #506854 is a subjective opinion of poster.
Location
Vancouver, British Columbia

Best Buy - Telephone Purchase Review from Roseville, California

first I go in to buy a telephone I get talked into buying a tablet the tablet I really wanted was about a hundred dollars more than what the clerk wanted to sell me I bought the one the clerk wanted to sell me because he said it was cheaper and it had a camera on it when I got it home and played with it I discovered it had no camera, I called the store he argued with me and told me because it had a dot at the top it had a,camera then I decided I did not want it though I brought it back he argued with me and pointed to the spot at the top and said that says play the camera is I said no that is not be, that is just a dot on the front face of the tablet itself so I decided with the money he gave me back that I would purchase a new phone so when I got my phone home all I could do was put Facebook on it I called he is trying to tell me he was not thinking that I could get any more applications on my brand new phone the store manager called me he is so sorry that this has happened he said he would be in the store for me to bring it in I bought it in the day he said he would be there he is not here nowhere to be found I told the assistant manager what the problem was he decided to try and cut open a new memory card open in arguing with me stating I don't even think that this is what the problem is I think you should erase your picturesbottom line I should be able to download at least 20 more applications on a brand new phone it's just because they don't know what they're talking about that they're trying to cover their *** no rinse off these *** people at Best Buy I just got done spending $300 the previous week on a television set I do not drive I've had to spend three times the money in a taxi cab bringing back the tablet and my cell phone I am still stuck with a cell phone that's all I can do is have facebook I cannot even update the applications that are installed in the phone right it has already on it of course the manager is not returning my phone calls I am suing! ok does it really make too much then about the fourth paragraph after wet I am writing no because I am trying to speak into the phone @ they sold me and it makes absolutely no senselet me see it has now been 4 hours since the manager was supposed to be at the store he has still yet to return my phone call or show his pretty little faceI am very good at writing reviews I will write many many more thank you very much and I will see you because I need my phone to love I did not drive I did not have a car I am disabled thank you very much
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1 comment
#840903

Sounds to me you do not know how to use technology. Also use some periods bro.

What kind of phone do you have? If it is an Android phone, you use what is called the Play Store to download applications, if it is an iPhone, you use the App Store.

ID
#506846 Review #506846 is a subjective opinion of poster.
Location
Roseville, California

Files deleted

Took computer in due to virus, and told them I MUST have a backup on everything (I run a charity). After the initial 72-hour timeframe I received a call that it was going to be an extra $99.99 to back up everything, and I agreed wholeheartedly. After another 24+ hours, received the computer back. ALL was wiped from the desktop, which wasn't the worst part. My DOCUMENTS folder was nearly EMPTY. A flimsy excuse was given that when they started to back up, the files were eliminated automatically! This is a devastating loss, and I'm beside myself. There is no way to re-create the files that were lost. Oh yes, they can sometimes send out and can sometimes retrieve lost files, but there is no guarantee, and the bill would be well upwards of $500. From a very unhappy FORMER customer in Nokomis, Florida, whose regular computer geek was on vacation. I'd happily have waited until he returned in light of the outcome! Charlene Inglis
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3 comments
#838634

This is entirely your fault. Both dropbox and onedrive have free options for backing up your sensitive files.

Many viruses do delete files, thats why the person behind the counter told you that the virus deleted your files. Im sick of technologically illiterate people who don't understand that IT professionals aren't superman.

You need to grow up and take responsibility for YOUR negligence.

#843071
@PissedConsumer838634

Send sensitive files to the cloud without encryption? Are you nuts?

#836251

Though I'm no fan of Best Buy and urge people to shop elsewhere, this is really your own fault. I have been an IT even before there was an internet and Windows.

But nothing has changed about backing up critical files. These days with thumb drives, DVDs and CDs it is as easy as ever. As a user, that is your resposibility. As you maintain records for a charity, I highly recommend that you do so in the future.

Also you should be using an antivirus program that are free such as AVG or Antivir. I, myself, use Linux (Ubuntu without the WINE layer) in order to avoid Window's problems.

But that is out of question for most computer users. Also, check around for a good IT and make sure that he/she maintains a current A+ certification.

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ID
#506055 Review #506055 is a subjective opinion of poster.
Location
Venice, Florida

Faulty electronics

on 5/29/14 i went to best buy #333 and bought a lg tone pro(hbs-750). on 6/12/14 while on vacation the left channel stoped working. i waited till i returned on 6/16/14 to take it back to the store. i was informed that it had a 15 day return policy and that i was out of luck. i paid a total of $74.19 for that lasted 15 days. I belive anyone would be upset. I was extra carefull with this unit and was very proud of it. The person that helped me when i came back in said i should have bought a service agreement. I do buy the service agreements but was never asked or offered. I belive this is bad business.
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2 comments
#840905

Why are you blaming Best Buy when they didn't make it? Frustrating sometimes.

#835134

At this point I'd go to the manufacturer since they should certainly have a manufacturer's warranty. Hope you have some luck with LG.

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ID
#505804 Review #505804 is a subjective opinion of poster.
Location
Brush, Colorado
WARNING BUYER BEWARE DO NOT PURCHASE “GEEK SQUAD PROTECTION WITH ACCIDENTAL DAMAGE FROM HANDLING COVERS YOU IN CASE OF ACCIDENTS LIKE DROPS AND SPILLS” This program will not honor in case of a damage. In June 2014 my Apple MacBook Pro 13” Retina got damaged. I visited...
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3 comments
#1337405

Go to ibreakufix for better service. I have always been satisfied with their service there, and it is less costly.

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ID
#505768 Review #505768 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$1530

Best Buy - Cell Phone Review from Walnut Creek, California

Bought a cell phone by internet they called their Express mail fast???? Yeah right more like snail mail!!! This is the first and last time I will buy online with them! You just lost another customer! This is why Amazon is making money than stores like best buy poor customer service and their mail express is snail mail! Will always go to Amazon for further online shopping!! Disgusted with best buy period!!! Never again Best Buy!!
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2 comments
#840908

Where are you ordering from? Sounds to me like it was on BACK ORDER perhaps? Check your dates, and spelling if possible.

#836276

snail mail is right i ordered on line a go pro and today is July 5th and and still haven't received it since June 24 have spoke to a *** customer service rep Jackie and a smooth talking manager Kevin u r so right i will never order from them again and amazon will have my business also my complaint is with best buy in Bedford park

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ID
#505664 Review #505664 is a subjective opinion of poster.
Location
Walnut Creek, California

Movie Purchase Review

Bought a movie from them in Madison, Wi because it had ultraviolet redemption. Open the sealed case and no code or papers at all! I could not have a digital copy,I am pissed.
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ID
#505436 Review #505436 is a subjective opinion of poster.
Location
Madison, Wisconsin
New Reviewer

Took my item and won't return the charge.

houston southware store #213. Today I bought a dvd recorder(open box), I took home, tested unit and won't work (dvd drive won'y eject). took back to Bestbuy 30 min later to return the item. Bestbuy claim that I broke the item, or the unit is not the right unit in the box and won't refund me. they also keep the item and told me not to come back again. I am filing to BBB, and other site to inform people not to buy from best buy and getting my credit card company to dispute the charge. I will not shop at best buy ever again.
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2 comments
#856721

To the dude you sound like one of those children employed by worst buy..u ***.Worst buy seems to not value customers by hiring a bunch of snobby teens. Tushay Worst Buy.

#840910

Don't think that would happen. Did they ask for your ID when you returned the item?

If you refused to give them your ID, they wouldnt give it back to you due to business policy. Next time bring your ID, or stop stealing stuff.

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ID
#504760 Review #504760 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$227
New Reviewer

I was at the best buy store in Snellville ga, and was told about a product that was better than the product that I had just purchased with a better value, long story short the samsung guy gave me the

Samsung rep. Gave me the price but the sale had ended that Saturday and now it was that sunday .when the exchange was being made is when the price wasn't the quoted price and the manger said that there was nothing that could be done! Called customer service and they also said the same.i buy a lot of my electronic devices from them and I tolerate poor customer service from this location but this is un heard of and needs to get better I will be contacting the corporate office as soon as they're open.i hope they can be of help
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4 comments
#840912

One, if the Samsung guy talked to you about a "better product" and it was a Samsung device, that may not have been true. You also cannot exchange a product and expect to get a sale price of it AFTER the sale has ended. Common sense.

#841330
@PissedConsumer840912

The problem was he was with a best buy associate and I was told it was a clearance price! Mr common sense, I dont work there so I don't know what is on sale or clearence.like I said he represents best buy also they collaborate when selling you an item.

#841333
@Seng Dzw

I only gave the shorten story . Anyway the next day the manager made it right

#843494
@Seng Dzw

i think youre mentally handicapped

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ID
#504547 Review #504547 is a subjective opinion of poster.
Location
Rancho Cucamonga, California

Best Buy - Bad Shopping Experience Review from Florida City, Florida

Worst buy ! Not best buy never don't shop there , buy from amazon and Milions other sites , the Rude president July Hubert or whatever he's name never response only *** guy in name "Chris boen / Charlie Severson , shame if service , they giving you gift card instead off compensation for thousands of dollars damages by geek squad / geek unprofessional shame on this company , if you already did miserable mistake dispute the transaction then we can make them bankruptcy , worse buy not alow to stay in the market !!
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ID
#503337 Review #503337 is a subjective opinion of poster.
Location
Florida City, Florida

No help with tv broken in 6 months

Purchased tv at Xmas now 6 months later broken I purchased extra warranty as we'll Store told me had to bring it back they would try to fix it I want a new tv this broke in 6 months not the way it works I was told take 2 weeks to fix I am with out a tv now I will never buy anything from them again Poor customer service was on hold for 10 minutes waiting for manager I was told by the manager she is very busy and what do I want Poor attitude and not willing to have some one come to my home to fix I wish to have a new tv as this broke in 6 months what else will go wrong with it I have had my last tv for years never had issue bought this one to upgrade
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ID
#503276 Review #503276 is a subjective opinion of poster.
Location
Fort Myers, Florida
Service
Best Buy Manager
Loss
$600

Bait & Switch in Best Buy Marketplace

I purchased a Nikon P520 camera through Best Buy from a Marketplace seller. I have a receipt that shows exactly the item I purchased. There's even a picture. I received a completely different, lesser camera. After contacting both Cameta Camera and Best Buy, Best Buy blames the marketplace seller Cameta Camera, they blame Best Buy. They are hiding behind finger pointing knowing that I am only a single consumer. Neither business is taking responsibility for what is plainly a mistake. It is literally the definition of Bait & Switch. If you offer a product at a low price with no intention of selling the advertised item at that price, but require more money to actually receive the specified item or you get a lesser item for the advertised price it is Bait & Switch. If Best Buy/Cameta Camera advertises a Nikon P520 for a given price and I buy the item for that price, I should receive the Nikon P520 for the advertised price that I paid. Best Buy will never receive another dollar from me ever again.
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ID
#503275 Review #503275 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$87

Best Buy - Warranty Cancellation Review from Richardson, Texas

I cancelled IPhone warranty in March and still have charges. Citibank keeps harassing and referring me to Geek Squad I have literally spent hors 3-5 at a time being transferred, put on hold and hung up in. They can see the notes but state they are not able to give credit just refunds. Promised call backs never come and every call requires a complete explanation since they never have a record of calls. Citibank is unable to do anything which is to be expected since they have a reputation for poor service. Although I have been a platinum or elite customer for years, I no longer shop there. In the past two years they have decreased their rreturn policy, changed the terms if warranties until they are worthless or comparable to Walmart, and have poor telephonic service assistance. I convinced people in the past to give them another chance and to those people I apologize. You were right to avoid this store.
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ID
#503115 Review #503115 is a subjective opinion of poster.
Location
Richardson, Texas

Very Unknowlegable Sales and Geek Squad Employees

We bought an Asus Computer, HP Printer, and LG Monitor. We spent over $1,000 and had to go back to the Arrowhead - Glendale, Arizona store 3 times because they told us inaccurate information about what we needed to purchase, mistakes the Geek Squad made with software we paid them to install, and get a refund for things we didn't even need. When I called to ask Cody a question, the Geek Squad Lead left him a message on a yellow post it note which I saw. It said "Good Luck With This Crazy Lady!" That was very inappropriate and I hope we do not need to go back there again. I am from Minnesota and have bought many items when I lived there. I have been at the 494 Richfield Store many times. I will not shop at Best Buy again or recommend anyone to go there. There are so many negative complaints on line it is terrible!
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1 comment
#842205

You're right, very unprofessional. I would've hid the sticky note better.

ID
#503052 Review #503052 is a subjective opinion of poster.
Location
Youngtown, Arizona

Best Buy - Laptop Purchase Review from Los Angeles, California

I bought a laptop in ontario CA. They also sold me the cd with " Microsoft program" and a "factory cd" which I paid extra 100 dollars for each cd. When I got home I try to install the cd and to my surprise they were empty CDs. When I complained to best buy they said that the CDs had the program and I may have erased it. They didn't do anything at all to solve my problem and I lost out on 200 dollars. I will never buy from best buy they are a rip off
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2 comments
#832568

Try calling 888 best buy. They are very good at resolving consumer issues.

Be honest about with them about the complete transaction.

Btw, there is no possibility that you could've erased the data by mistake. Good luck

#834812
@PissedConsumer832568

Call 1-800-bestbuy or you can call the store and speak with the store manager and complain regarding your situation. Any problem I have had at a Best Buy is resolved when I escalate my problem above A regular customer service rep there.

If for some reason you still do not get your problem situated escalate to the regional manager of that store.

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ID
#502667 Review #502667 is a subjective opinion of poster.
Location
Los Angeles, California