Best Buy Reviews and Complaints
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Bad customer service & Samsung 5 is horrible | Best Buy review from Hodgkins, Illinois
On 1 June 2014, my Samsung 5 experienced a software error and I could not use it. I went to Best Buy 02June14, to return the device because I bought it exactly 2 weeks ago, along with the Geek Squad plan. As I explained the situation to the Best Buy employees in the phone area, they responded with a CONDESCENDING "you have no choice but to wait one week for Verizon to do their correct update because all the Samsung 5 have been experience this". Are you kidding me? I am going to wait one week to use my 2 week old phone. And as I proceeded to explain to them that as a customer I should not wait a week or another second because the phone is defective and that I am here to obtain another device because it is within my 2 weeks and I bought the geek squad maintenance plan, they proceeded to say in a CONDESCENDING manner "then go over there"... The Geek Squad employee was polite and explained that I had to pay 150.00 extra for a defective phone because that is their policy. Really?...The customer has to pay extra for a defective product after paying extra a month for their Geek Squad plan? I left, went to Verizon and had everything settled because I have my phone plan with them. They will be sending me a new phone.
I purchased a Samsung dishwasher in Dec 2012 from a Best Buy store in Douglasville GA. It was on a clearance sale and was $499. I waited a few days and then picked it up from the store (it had to come from the wharehouse). I installed the dishwasher and it worked fine....
Refused to Fix Laptop Found Out my Warranty was actually just free money to them. | Best Buy review from Roberts, Wisconsin
I've been a customer of best buy for four years now, and for most of those years I loved them. The problem happened when I moved to Wisconsin, and found out something was wrong with my laptop. I am IT certified, but I bought a warranty to not have to fix my own machine! When to the Eau Clair store to have them check out the motherboard when the machine started artifacting terribly. They did nothing, kept my laptop for THREE DAYS! When I went in to pick it up they flat out told me they did nothing. I know by whats happening, the motherboard has a burned out circuit and now its slowly frying itself. Two trips up there and pictures I took of what its doing, and they wouldn't even open the laptop up and look at what I asked them to check. It seems my warranty was worthless the moment I left California, and I will never spend another penny in their stores! After submitting this I am emailing corporate to let them know that the next $9,000 I spend will be with anyone but them, even if I overpay for something I want or settle for a different item.
Up Grade from XP to Windows 7 | Best Buy review
My wife and I were concerned about the fact that Microsoft will not support XP after April 4. She went to Best Buy to purchase Windows 7 which we were told would resolve our concerns. Best Buy does not sell direct they order the product from Microsoft and it is mailed to you. The disc arrived two days ago and today we were about to install it. After printing 14 pages of instructions I decided to install 7. I had checked with the GEEK squad and was told it would be $29.00. I called Microsoft for some advice and assistance. First I reached India (why when we have jobless people here in the USA must MS go out of country to get employees? Cheap labor! Anyway I was told it was an OEM job (Original Equipment Manufacturer). I called Dell and after wasting a few hours was told that first, Dell will still support XP, and secondly the upgrade would render our PC unable to go on line. I approached Best Buy in Coralville IA and was told that if the software is opened it is against federal law to return it. I believe all that said that are liars. We will not honor our purchase and will not trade at Best Buy again. They had the option to issue in store credit on a new PC but were rude, whiny and unreasonable. I would avoid their store like the plague. We will not pay the charges and I hope others will read the sign I will put on my truck. I think this is still a country of freedom of speech.
Missing part when servicing | Best Buy review from West Des Moines, Iowa
Dear Best buy This letter is to notify you about a problem I am having with the Camera that I had repaired at your Best buy Geek Squad location on 04/07/2014. I am dissatisfied with your service because when it ship back to me is missing my front camera lenses cover. I have already attempted to resolve this problem by contacting the store and geek squad. I have enclosed copies of my records. Include copies of receipts and other relevant document. Unfortunately, the problem remains unresolved. I am hereby requesting that you: 1) Returning back the lenses cover to me
Return Policy Review
Bought a Nokia lumia 1020 from Best buy west Edmonton. Phone acted glitchy right away then it worked fine. Of course it became unusable 4 days after their 15 DAY return policy. Went to best buy & the guy helping us went to speak to his manager to figure out if they would so a straight exchange or get their "Geek Squad" to diagnose the phone. About 10 mins later guy returns to say his manager says there isn't anything they can do since it was just past the 15 days.asked to speak to manager who had his best poker face on, absolutely void of a single emotion. This is our policy. What happened to diagnosing the phone? Of they don't look at windows phones. Why did we get referred to speak with your geek squad if you can't diagnose it? For $60 we can do it. WHAT?! I Is that not contradictory tto what you just told us? They take SELECT items back after 30 days. How do you select which items you are willing to take back? Oh TV's etc...Apparently if you have a disability they will give you 30 days to return a phone. WOW. We went to the South common Edmonton location believing we could exchange defective phone for a new one. It wasn't in Stock at the west end location. We were told we should have bought the extended warranty. Yes clearly it is our fault tht a $700 phone needs an extention over 15 days! 19 days after purchase, customer service was not only completely rude but continued to place the blame on us for not returning it before 15 days were up. So on day 16 they would hve told us to deal with manufacturer. They are not interested in making customers happy or solving issues tht should not BE an issue. Very frustrating to hve a 700 phone tht doesn't work & activated only 19 days ago. I am shocked.
Ordered a computer and it was NEVER delivered-blamed me | Best Buy review from Syracuse, New York
Unless you're a stay at home hermit or have tons of homeschooled children over 18, don't expect to ever receive this computer. Requires an in person signature with UPS--no exception. Cannot pick it up at the carrier, and cannot sign the slip and leave it on the door. Spent a day home from work to accept the delivery, and UPS left a slip on my mailbox without ever coming to my door. Best buy blamed UPS, and vice versa. Spoke to Best Buy customer service, saying "It's just a waste then because it'll get sent back," and the woman said "it's not a waste...we get our product back." Never been more frustrated. Good luck receiving your computer.
Scheduled delivery and installation, then they shipped the air conditioners UPS!!! | Best Buy review from New York, New York
My experience with Best Buy is the worst shopping experience I have ever had in 55 years of life. It began with a sweet but incompetent representative on the phone who knew NOTHING about the merchandise and took 45 minutes to take the order, getting information wrong repeatedly. I purchased two air conditioners and asked if there was a delivery charge if you opted for delivery and installation rather than shipping. She said no. I asked if they would take away the old air conditioners for free. She said yes. THEN I went through the length process of scheduling delivery and installation, which was to be next Thursday. Yesterday I received an email saying the air conditioners had SHIPPED. I figured this was an error. I would never have agreed to receive the air conditioners via UPS as I have no doorman or lobby and would be unable to carry the air conditioners up four flights of stairs. I spent two hours on the phone today with UNhelpful customer service reps who insisted there was nothing they could do despite the fact that it was BB’s error. They NEVER told me the air conditioners would be shipped. Quite the opposite. I would NEVER have agreed! They said they couldn’t change the delivery or stop it or cancel the order. NOW THAT’S CUSTOMER SERVICE!!! Finally had to call American express to stop payment, and refuse the order from UPS and demand the rep send me an email promising to refund both the cost of the air conditioners and of the installation. Then I called my old friend P.C Richards. They deliver and install, at the same time, remove the old a/c’s and do not charge extra for walk-ups. It will cost me $100 more, but no headaches. Done and done. I will NEVER NEVER NEVER NEVER NEVER buy from BEST BUY again. Dr. Susan Jonas
Rude Customer Service | Best Buy review from Rockville Centre, New York
To Whom it May Concern, Today I received a text message from Best Buy saying there was an issue with my checking account. I called immediately and discovered my checking number did not go through and I am hit with late fees. This wasn't shocking since for the past five months, Best Buy has not been able to help me. Back in December, I switched to online checking to (ironically) avoid late fees. From that month on, every single month I get my bill, I still have late fees on it. When I call I'm told my checking account number didn't work. For some reason this is the only online account I pay that has difficulty with my checking number. Every month I am assured the number is correct in the system and every month this account does not go through. Today I found out that I'm not signed up for direct deposit at all, which I was told I was last month. Then instead of the $30 fee, I'm told that I have to pay $95 for the late fees and payments I missed. AND to top it all off, both people I spoke to today were so rude. I was told things like "I told you once and I'll tell you again" When I tried to explain my issue, they both spoke over me. This is an extremely upsetting situation for me, not only because I am an extremely strict budgeter but especially because it continues to happen. I do not need to speak with people who are rude, condescending and attempting to blame me instead of help me. Best Buy might have good prices, but if it's this difficult to pay, I'll be going elsewhere.
Yesterday, my husband and I utilised the Memorial weekend sale and purchased a Samsung TV 48" from the Bestbuy Katy Freeway store along with a Dyson Vacuum Cleaner. When I got home a few hours later and took the TV out from the box, I discovered that the TV had a...
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