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Lemon product - customer service lip service | Best Buy review from Omaha, Nebraska

Purchased a Dell lap top with known charger issue (find out later) - there are tons of blogs and forum about it and definitely Best buy knowingly is selling lemon product. Issue showed it self the 2nd week and by the time I took it to Best Buy they refuse to do anything about it - of course with fake customer service smile. Some one if CS said well this is known this Dell laptop defect and we can not do anything about it. when asked them why do you sell lemon product - answer was that you should have checked before buying.
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Review
#494968 Review #494968 is a subjective opinion of poster.
Loss
$980

Friend bought a $200.00 GPU and there was no GPU in the box. | Best Buy review from Dallas, Texas

A friend of mine payed $200.00 for a Geoforce GTX 550 TI from Best Buy and asked the employee he purchased it from if the box was tampered with and the employee said no. Then he went to install it in his new computer and opened up the box and there was nothing there. My friend payed $200.00 for an empty GPU box DON'T BUY AT BEST BUY THEY LACK AUTHENTICITY AND SHARE THIS REVIEW WITH YOUR FRIENDS THAT ARE BUILDING COMPUTERS AND GETTING THERE PARTS FROM BEST BUY GO TO MICRO-CENTER OR RADIO SHACK OR FRY'S ELECTRONICS CAUSE IF BEST BUY HAS THE OPPORTUNITY TO STEAL FROM YOU THEY WILL!!!
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2 comments
Anonymous
#825007

Your friend should have been able to feel if the box was empty or not, or their might have been a slight sound of something moving around in the box.

Anonymous
#824985

I have to call *** on this complaint first of all if the package had been tampered with your friend could have easily paid for it then opened it right then and there.

I further call *** on the complaint due to your lack of proper grammar and spelling and having to yell in caps.

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#494809 Review #494809 is a subjective opinion of poster.
Loss
$200

False advertising | Best Buy review from Greenville, North Carolina

Best by has a trade in estimate they give you and it should be discarded and the should be sued for false advertising. It said my phone was cracked and it still held a charge and the estimate still proceeded to tell me that my phones trade-in-value was $50.00 and the local best buy said the couldn't take it if it had a crack in it. What horrible business. The least best buy could do is explain to me why they are false advertising. I want an explanation to why they are not keeping their word. It has really opened my eyes and really persuaded me to take my business elsewhere.
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1 comment
MattD78
#824869

Not all products are eligible for trade-in. Not available in all locations and some stores may have additional limitations.

Check the "Trade-In Store Locator" to find a store near you. Trade-in value may vary.

This is not false advertising. They clearly tell you the phone may not be eligible.

They tell you even if the online trade-in part of the website says $50 that some stores may be limited on what they can take (a phone with a crack in it).

The online tool is not a contract. It's not something you fill out and Best Buy guarantees to buy your phone for $50, it's an estimate.

Review
#494726 Review #494726 is a subjective opinion of poster.
Loss
$50

Bad Customer Service Review

Bestbuy is one of the place give bad service for customer
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#494522 Review #494522 is a subjective opinion of poster.

I was misinformed about Geek Squad Protection Plan | Best Buy review from Crosby, Texas

I bought an s4 from Best Buy 2 months ago and was talked into getting the Geek Squad protection. I was told by the Sale person I would be able to bring my phone in and get another one if something happened. My phone started giving me problem 2 weeks after I bought it. I brought it back and the tech from Geek Squad didn't even look at my phone, told me I had to pay $150 dollars and I would receive a refurbished phone. Note, I originally had Sprint insurance coverage for $5.00 a month and to get another refurbished phone I would only have to pay $50.00. So I was talked into paying more money for less service. I'm very unsatisfied and I'm dropping their service and writing a letter to the President of the Company. This is bad business and I hadn't had the phone 3 months.
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#494282 Review #494282 is a subjective opinion of poster.
Loss
$150

Ipad Tablet Review

they would not take my iPad tablet back because they said I had too many returns for the year which is not true I only returned one other item this year I wasn't I was within the 15 day deadline and they still would not take it back that to me is poor customer service I will never buy another product from them again
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#494222 Review #494222 is a subjective opinion of poster.

No help untill I complained and selective policy on return amounts | Best Buy review from Stockton, California

I had to wait and watch sales reps look at me as they walked by without helping me (this is not the first time). I wanted to spend $1000 on a camera setup. I had to complain and get a manager to get helped. Sorry customer service!!! I needed to return something valued at $900. I paid in cash but they will not give you back cash unless its under $600. The manager told me that they are not a bank! But if 3 customers returned items valued under $600 each they would get cash back. So they do have the cash. Now I had to drive home which is out of town and have to drive back into town to cash a check when it arrives in a week or 10 days. So they are costing me my time and wasting my gas. Will they cover this expense? What about interest on my money that they would not give me back until i get a check and cash it? So they have selective business policies depending on how much you spend. Kind of like discrimination isn't it? I have spent A LOT of money at best buy on numerous stereos, tv's, kitchen appliances and computers. TIME TO DO BUSINESS WITH SOMEONE ELSE!!!!!
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2 comments
MattD78
#928320

This is a common retail practice to not issue cash refunds over a certain amount and to have a check issued. This is CLEARLY stated in Best Buy's return policy:

"If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days"

So no, Best Buy is not going to reimburse you for gas or the interest (really 10 days worth of interest?) and this is not a selective policy because it's applied to everyone. And good luck finding another retailer who doesn't have a similar policy.

Anonymous
#925679

the company is pocketing the double money I get charged double the amount I took out they double it every time they are crooks

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#494061 Review #494061 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Tags
  • customer servive

SERVICE PROTECTION PLAN EXTENSION | Best Buy review from Austin, Texas

I bought a refrigerator at best buy and also bought 5 years service protection plan. I was having issues with it from the beginning and called geek sqad to extend it before it expired. They said they cannot extend it since it was still under warranty and they said they would call me when it is about to expire. I never received a call or an email from them. Once the warranty expired, I called them to extend it and they say they will not be able to extend the warranty. After being on call for 2 hours they promised me to extend it for 1 more year and they said I will be receiving an email in 5-7 business days. I never received and email and I call them back. They now say that they are sorry and the customer service rep does not know why they promised it. I asked them to verify their call records and they said they will escalate the issue again and wanted me to wait for how long I dont know. I paid 3000$ for my refrigerator and I would never buy any product at Best Buy. I am very disappointed with their Customer service. when I call the customer service, It took 2 hours to locate my record and I had to talk to 5 people. They kept on transferring my call. Worst customer service I have ever seen.
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#493993 Review #493993 is a subjective opinion of poster.

Best Buy Deal Review

Geek squad is the most un organized people I have ever had to deal with, save yourself time and money cause they could care less about your problems.
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#493695 Review #493695 is a subjective opinion of poster.
Service
Best Buy Deal

Best Buy - Cashier Review from Louisville, Kentucky

I buy games movies cds headphones tvs everything from bestbuy. This is the second time I have tried to do a price match at the St Mathews store in Louisville and this last time I was talked to by an employee really bad just because I found a cheaper price on a pair of headphones than he could . The cashier verified that it was from amazon and said prime beside it . It was over half off but that is the store policy so if it is on a site that they should match and the same product then why is this employee talking to me crazy and after I backed out of the site he pulls it up on his phone by scanning it and acting like it is full price. Just because I try to get things as cheap as possible don't give him the right to talk to or treat a customer poorly. . Very sad
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1 comment
Anonymous
#829239

Best Buy doesn't match "Amazon Prime"...and frequently, items that look the same online are NOT actually the same and may not qualify for matching. BTW; Try asking Amazon to price match Best Buy sometime! SMH

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#493208 Review #493208 is a subjective opinion of poster.
Service
Best Buy Cashier