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1.0
Details
Bought $2600 worth of TV and other paraphernalia in early February with a delivery date of 4 March. That gave me time to order the rest of my surround sound components from Crutchfield, where I should have bought the TV from as well! But didn't. In 3 days Crutchfield...
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Review
#1472937 Review #1472937 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Attitude of phone support
  • No service after the sale
Reason of review
Poor customer service
Tags
  • Best Buy Customer Service

Best Buy review in Merrillville, Indiana: Very bad experience

I bought a cell phone from them and everything is wrong with it and they won't take it back or exchange it
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Review
#1472746 Review #1472746 is a subjective opinion of poster.
2.4
Details
Went to upgrade and get a new iPad Pro. Picked it out drove 20 min hm. They gave me wrong one. Go back get the one I picked. Got hm. No internet. Go back again cause I think something is wrong with my iPad. 2 Geek squad people couldn’t figure it out...experts.. don’t...
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#1471722 Review #1471722 is a subjective opinion of poster.
Since I got a Iphone at Best Buy I have had Problems since the beging.Tried to take it back 2 times in the first 14 days and was talked out of it the first time and the next time they said they where calling mall security.So I got stuck with it.Since I know there...
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#1471520 Review #1471520 is a subjective opinion of poster.

Best Buy review: Broken return policy

1.8
Details
I bought a headlamp on Friday when I opened it a piece fell out that was broke off without opening it I didn't know it was broke so I went to the store Monday 4 days later they told me because it had been opened they couldn't replace it >< I will never shop at best buy in Valdosta Georgia again.
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Review
#1469572 Review #1469572 is a subjective opinion of poster.
Cons
  • Manager i told i wont shop here again she said i dont care
Reason of review
Damaged or defective
Loss
$35
Preferred solution
Full refund
1.0
Details
In March of 2018 we went to Best buy and switch from Sprint to AT&T. We switched because we were given a price of $257 for 5 phones and a credit of $15 a month on our DirecTV bill. We never received the DirectTV discount and our phone bill is $330. When I went back to...
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Review
#1461353 Review #1461353 is a subjective opinion of poster.
Service
Att Deal

Best Buy review: Open box apple watch

mgr. Colton at Owasso Best Buy decides to re-price an open box apple watch that I was interested in as I pointed out that the open box did not have a band for the watch. My offer was to reduce the cut-rate again because you have to have a band and that would make it reasonable to add to the sale and buy a band. No, he went back to the original price and then reduced it back making it in my opinion, unworthy to add on a band. I WENT STRAIGHT TO THE APPLE STORE AND BOUGHT A NEW ONE. I WILL NEVER BUY FROM BEST BUY AGAIN. SORRY MATT! I TRIED TO GET HOLD OF YOU AND APPARENTLY YOU HAD 3 DAYS OFF.
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Review
#1459721 Review #1459721 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$50
Preferred solution
Let the company propose a solution

Best Buy review: Geek Squad Annual Renewal

1.0
Details
Bought a computer a year ago and recently got charged $74 for an annual Geek Squad Renewal i did not sign up for. I have never used Geek Squad. I called my bank and disputed the charge. Due to Best Buys crooked policy i will never do business there again.
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Review
#1459649 Review #1459649 is a subjective opinion of poster.
Service
Geek Squad Claim

Best Buy review: Call Stephanie at corporate. Her number is 612 292-0328

Call Stephanie at corporate. Her number is 612 292-0328
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Review
#1459028 Review #1459028 is a subjective opinion of poster.
Reason of review
Poor customer service
3.5
Details
*I bought a **" Samsung T.V. 6 years ago and have maintain the protection plan every year. In the last 2 years the Geek squad has had to come to our house and replace parts and make adjustments in order to view the T.V. at maximum level. We currently have a work order...
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Review
#1458929 Review #1458929 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • I am frustrated in their lack of flexibility
  • Not honoring customer requests
Reason of review
Warranty issue
Preferred solution
allow me to renew protection plan for one year, or reimburse me cost of T V
Tags
  • Lack Of Problem Resolution