Best Buy Reviews and Complaints
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I purchased a washing machine from this particular Best Buy in February of 2012 without an extended warranty. In March of 2013 the washing machine stop working and flooded my newly renovated basement. I called Best Buy to inform them of the situation and they called a...
Had Security Called On Me For No Reason | Best Buy review from Commerce, Georgia
I walked in to my local best buy to buy a pair of headphones with a microphone for my work, I was in my pajamas so I guess that screamed that I was a shoplifter or something. As I'm looking at the headphones an employee comes up to me and asks me if I need help and I said yes "are these headphones compatible with macs?" (cause one of them said it was windows compatible so i wanted to be sure) and he replied in a very smart *** way "well yeah their headphones so they kind of work with computers" and I just smiled and said thank you and took it from him and as I was walking away he said "call off security" in his *** little walkie talkie. I'm done with best buy their over priced anyways and always have such wanna be know it alls working for them. Its places and times like this that I'm just gonna start walking into stores with a wad of cash in my and and scream "I HAVE MONEY TO PAY, I AM NOT A SHOPLIFTER"
Best Buy - Bad Service Review
Worst buy ! Not best buy never don't shop there , buy from amazon and Milions other sites , the Rude president July Hubert or whatever he's name never response only *** guy in name "Chris boen / Charlie Severson , shame of service , they giving you gift card instead off compensation for thousands of dollars damages by geek squad / geek unprofessional shame on this company , if you already did miserable mistake dispute the transaction then we can make them bankruptcy , worse buy not alow to stay in the market !! 5bfe32c
Rude, unhelpful and unfinished installation | Best Buy review from Culver City, California
I bought a Samsung fridge from best buy. It turn out my door hallway is too small. It needs 30' but I barely have the size so the first installer told me to widen my door by half inch. Fair enough, I have a professional carpenter coming to widen the door to 31' wide. Second installer coming today and told me that my door still too small and trying to convince me to get a different fridge. I think he come up with 100 difference reason that the fridge won't fit through my door. Even tough is clearly there is enough room if they are willing to remove the door and draw. He refuses to remove the draw and door because he doesn't know how to remove it. And this is the guy that swears he has 10 years’ experience. While he is trying to tell his supervisor about the problem, I grab a screwdriver and remove the draw in less than 2 minutes. So finally he must feel bad and agree to remove the door. The final straw that made me write this review are three following mistakes. 1. They insist to use body-wrap harness to carry the door over 10 feet even though I told them we can wheel them in. That's what the little wheel under the fridge is for. Why they have to risk the fridge going wobbling instead of simple push. shrug Anyway at this point I gave up and let them do it. And guess what the fridge fit through the hall way door with no problem. 2. They want to leave before we turn on the fridge because; they don’t want to wait for me to put the draw back. Yes, they want me to put back those draw that I removed. After another argument they let me put the draw back. It took me 2 minutes while they just stand back and watch me doing it. 3. They forgot to plug one wire that connects to door check. They even say it’s something wrong with this blinking light but they want to leave anyway. I have to call Samsung customer service and we trouble shoot the problem. The nice lady actually told me what’s wrong with it. I hope other people won't have this problem in the future.
Best Buy Installation
Best Buy - Camera Price Guarantee Review from Scottsdale, Arizona
I purchased a Samsung camera on 7-4-2014 for 179.95. A week later Frys has it advertised for 149.95. When I tried to make use of their price guarantee they wouldn't honor it because I bought a brown camera and they said the Frys camera was black. Same model, just a different color. REALLY?
Pricing scam | Best Buy review from Vancouver, British Columbia
PRICING SCAM.... Went to buy the Olympus Tough TG850 today for $90 off so $179 (in flyer). THEN I see the regular price is $219. So clearly they added a dollar store total garbage neoprene "case" for it (that every other camera has already)... claim that's worth $50 ... and then claim the camera is now $90 off?? really? REALLY?? The camera guy in the store said that must be an old price and old tag, and that couldn't possibly be the case. Ya, more so they forgot to pull that off before pulling this scam. it's even still on the website. I left it due to the shady business practices alone. I don't need a crystal ball to see how future dealings with them will be like. Pathetic
Best Buy Website
Return Policy Review
15 day return policy is a fluke. Was told the item that I was returning was discontinued and could not be returned for even store credit even though the item stopped working shortly after purchase. Didn't even have the item for a month. We have a Best Buy card but we'll never shop there again!
Best Buy - Lenovo Computer Review from Fairfield, Connecticut
Brought a Lanovo computer, within a few months the power cord that goes into the pc will not charge it. I took the pc back to bestbuy to exchange it, based on an agreement I paid for ($99) it to be replaced. At least thats what the sales person told me. I got pissed they went back on what the sales person had told me, as I wouldve never spend that extra $99 dollars because I dont believe in paying insurance for electronics. Now if a receipt cant make bestbuy comply with an agreement, do we have to record them now? Courtesy of bestbuy kingsplaza Brooklyn. ..
Un-educated Employees | Best Buy review from New Haven, Michigan
Today, I had decided to return a laptop bundle with a laptop which ran an intel i3 Dual-Core processor. I decided that I wanted a laptop that had an intel i5 Quad-Core processor, as I then could do a little gaming and also schooling without needing to purchase another laptop for awhile. So, I bring the bundle in, and after 15 minutes of waiting (an employee left and said he'd be right back... never came back), I successfully returned that bundle and walked to the back to look at their selection. I found one (4th generation intel i5-4210U Processor) and asked the employee who was aiding us if this laptop had a QUAD-CORE. He said yes it does, so I wholeheartedly trusted him and purchased the new laptop. I came home and tested it to see if it ran some games well(I will admit, it did run it much smoother than the i3). However, as I sit here typing this, I am somewhat disappointed to report that after a little research on this processor, it is indeed a DUAL-CORE, not QUAD. This drastically changes the performance of gaming-portion of the laptop (FPS-Frames Per Second at which the games run is much better on quad cores), and this makes me a bit upset. Don't get me wrong, the man who helped us was a very friendly man, but it would help to inform these employees of what exactly they are selling. I may return this laptop as well, although traveling up there for the THIRD time with a product I have been mis-informed about might not bode well with my parents who have to drive me there for purchasing purposes.
High Pressure Sales Nonsense | Best Buy review from Cleveland, Tennessee
Went to buy a tablet for my wife as a gift. The sales person was adamant that I had to buy a high end Android tab. It was clear in the first 5 minutes he didn't know much about the technology but kept pushing a high-end model. Net; I finally find what I want and he fetches an already opened box. I tell him bring my a sealed box. He says sure. Comes back 10 minutes later with a different model and says this one's sealed and it's the same price. Only it's from another manufacturer and a different size screen. When I note that, he says, 'work with me here'. It had all the charm of an interaction with a used car salesman. Won't go back to best buy. Went home, found the device on Amazon for $57 cheaper. This dinosaur is already dead, it just doesn't notice yet. The only reason to go to the store is to get quality input on the purchaser decision.
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