Best Buy Reviews and Complaints
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Review from Chicago, Illinois | Best Buy review
I purchased a laptop charger just under a month ago. It wasn't working with the laptop as I hoped, so I went to return it. I had my receipt all the original packaging. Nothing was ripped open or missing. I received an in store credit for $71 and I never shop at Best Buy. This was a special circumstance that I needed professional guidance on what to buy. NEVER AGAIN will I shop at this store. The customer service person could have cared less that I was sold something that didn't work. I plan on telling all my friends and family about their policy. As well as posting on facebook and other complaint websites.
Defective Product Damaged Laptop | Best Buy review from Laurel, Maryland
We purchased the Best Buy brand universal laptop charger for our ASUS computer on August 19.2014. The customer service representative who assisted us was helpful and advised us that the charger would be compatible with our laptop. We read the instructions to verify that the product was compatible and within 15 minutes of plugging the Rocketfish charger into our laptop it never powered up again. The next day we were able to plug up our laptop with the manufacturers laptop charger however it would not turn on. My husband and I then went back to Best Buy and asked for assistance from the Geek Squad associate. While he did try to assist us, my husband and I got the impression that we were interrupting his breast and butt watching of all the women entering and leaving the store. We had to ask him more than once if a diagnostic could be performed to assess what the problem was. Our request fell on deaf ears. He also snickered at the fact that we bought an ASUS and told us we should have bought a Lenovo or Dell. His non-challant attitude clearly shows the lack of engagement that your employees have. We then spoke with the manager on duty. While she was polite she was clearly indifferent to our situation and did not seem to know what to do. It was not until I called the corporate office that she referred me to Rocketfish customer service and at that point she disappeared. Rocketfish has advised us that it could take up to 5 business days to here back from the escalation department. My husband is self-employed and all of his business contacts and soft-ware are on this laptop. We cannot afford to wait for the escalation department to contact us. Our experience with their customer service departments has been poor and we feel that this complaint will go unheard.
Reason of review
Damaged or defective
Poor Customer Service and Product Best Buy
We purchased the Best Buy brand universal laptop charger for our ASUS computer on August 19.2014. We read the instructions to verify that the product was compatible and within 15 minutes of plugging the Rocketfish charger into our laptop it never powered up again. My husband and I then went back to Best Buy and asked for assistance from the Geek Squad associate. However, we felt that we were disturbing the geek squad associate's breast and butt watching of all the women entering and leaving the store. The store manage was incompetent. Horrible experience! Store #265 Laurel, MD.
Best Buy sold me a used computer as new
I've had my laptop for about a year now, and everything was going fine until all of my files mysteriously disappeared (not going to blame Best Buy for a Mac problem). While running some file recovery programs, a bunch of files from a user named Mark were coming up from 2009 all the way up until I bought the computer in 2013. I wouldn't have had a problem if they told me that it was "refurbished" and sold it to me at a lower price, but they told me it was brand new and I paid full price. The irony of it is the ads they're running now about a father trying to give his son his old laptop for university, and the best buy guy swooping in to save him from having a used computer, when I went to them and that's exactly what they gave me.
Reason of review
Not as described/ advertised
They promised an oven delivery three weeks after I ordered. I waited three weeks without a working oven at home, and then a couple of days before delivery they tell me it's delayed another five weeks. I say I cannot wait that long and ask them what they will do to make...
Best Buy Replacement
Upset | Best Buy review from Skokie, Illinois
unfortunately we won't be coming back to this store (or best buy again). we were verbally told that we can return a product that we had purchased prior to a move from another state (this product was shipped to Illinois) at any time within a couple months of receiving it (which apparently was a lie, probably to make a sale). we received the product about a month and half ago (was shipped to a family member's house) and we moved back several weeks ago. we opened the product and it was damaged, so we brought the product back to best buy. customer service told us it didn't matter what the other employee had told us, on the receipt it states "14 day return policy on most items". the frustrating things are: the lie that the employee told us at best buy just to make a sale, the 14 day return policy for everyone (UNLESS you are an elite member... that just makes this return policy worse because apparently it wasn't that customer service couldn't help us, they wouldn't). we would never abuse a return policy and it is unfortunate that this company could not give us store credit or a refund, especially at this day and age where most reputable and successful companies do have a better return policy. we are pretty upset. we understand that companies don't mind upsetting a couple customers here and there, but that is eventually what determines the course of a successful vs unsuccessful business. i guess we'll never know what it is like to be an elite member, as we will not be going back to best buy...
Order cancelled by Best Buy
I wanted to buy a Microsoft Surface Pro 3 with the largest disk and memory. It was not stocked in the store, and the salesperson said he couldn't order it, and that I would have to order it online. Took forever online (their pages display verrryyyy slowly). Unfortunately, my credit card company fraud prevention system (for this purchase of over $2300) flagged it and phoned me to see if it was OK. I confirmed that it was an OK purchase, but by that time, Best Buy's system had already sent me an email saying the order was on hold. I called the number they gave me and after wading through menu *** I got a nice lady who spent about 20 minutes fixing everything. Or so she said. Today I got an email from Best Buy saying the order was cancelled. I called the local store and indeed they are sending the stuff back to the warehouse and I would have to order AGAIN. Not friggin' likely.
INSULTED | Best Buy review from Lake Jackson, Texas
I bought my wife a toshiba satellite p55-a5312 laptop about 8 months ago well we payed about 680.00 for the laptop my wife wants to upgrade on laptop well we were offered 49.00 trade-in laptop is in mint condition with box and wrapping it came in what a insult i guess best buy is either money hungry or they have no faith in products they sell so why pay premium price for something that holds no value just after a few months bye bye best buy no more of my business it is apparent products sold it not what they appear to be on price
Best Buy - Cracked Tv Screen Review from Bainbridge, Ohio
I purchased a TV for my son from best buy transported it 3 weeks ago to his locked apartment at school yesterday we set up his apartment at College. We opened the box slid out the TV and saw that the screen was cracked. We slide it back in box went to the store we bought it at best buy golden gate Mayfield Hts. They would not replace it they sent it out to the geek squad. We were told if they can't repair it we are out 500.00 ..not their problem.they stated they would fix screen for free! What kind of business runs like this? Very upset
Purchased iphone protection. Yeah right! | Best Buy review from Melbourne, Florida
My iPhone screen starting going dark on occasion. I took it to Best Buy and the phone would not act up in front a Geek. Then, my screen was completely dark on my iPhone after 2 weeks and would not come on at all. Best Buy made me wait over 4-days to replace it. I'd like to see any of the geek squad wait a day to be without their life line. I had purchased a protection plan for $14.99 per month believing if my phones breaks or something else happened that I would be covered for replacement. This is what the sales associate sold me on at that time. This protection plan is a total waste of money and a scam, because Best Buy doesn't give highlights such as you'll be waiting for days without a phone if something happens to it, or that you'll need to come back in the store until you can prove something is wrong with it, even though intermittent problems occur often. Beware of this scam! I wouldn't recommend this program to an enemy and I will never do business with Best Buy ever again!
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