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Best Buy review in Destin, Florida: Delivery Nightmare

I ordered a $150 printer to be delivered to my home because it was not available for same day pick up (I also purchased another $600 in product for same day pickup in store) I received a UPS notice that I must sign IN PERSON for my package. After confirming with UPS and Best Buy, neither wish to change the delivery method. The Best Buy Representative Richard told me that the person I spoke with to attempt to place my order at 4am on Friday morning should have told me an IN PERSON SIGNATURE was going to be required however they did not. They tried to tell me I could pick my item up at will call, but that option was over an hour away from my home. Because they do not offer any other option my printer will be returned after the 3rd delivery attempt and it will take 7-10 days to receive a refund after they receive the product back and I am left without a printer for my home office and $150 to replace the one I purchased for at least a week. I also purchased the toner at $64 by suggestion of the person that was attempting to order my stuff at 4am Friday morning, and that was available for pick up so I will now have to return that to the store. I might as well return the computer I purchased as well and start all over.....
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Review
#518379 Review #518379 is a subjective opinion of poster.
Loss
$175

Best Buy Reserve

I received a "Best Buy Reserve" offer last summer to activate a new phone by end of the year to receive a $50 Gift Card. Hadn't really decided if I was going to get a phone but I replied to the text to place my "reserve" just in case. Eventually I decided to go in and trade it for the next generation. Great chance to get a new phone, right" Plus there was a $50 immediate discount through the manufacturer (Apple) on all IPhones. End of July I bought a phone - had it activated asked about the Best Buy Reserve Offer and was told I would receive an email regarding the "gift". After three weeks I noticed I hadn't received anything - went in the store and asked the cell phone rep and he said I should have received the email and would send it out again, check email within next 30-45 mins. Still nothing...and this happened a few times after several trips into the store and calls to Customer Service over the next 6-8 weeks. Not to mention that I explained the issue over an over again each time I spoke to someone (annoying). Life goes on, I put it aside for awhile since I was getting no where but then in November thought I'd follow-up. Although there were helpful reps that tried many times to send me the supposedly infamous email including the offer that never came, when I finally spoke to a manager I was treated as though I initially contacted Best Buy and made up the offer. I finally wrote to their corporate office and now into the new year received a very vague but harsh letter saying that I did not qualify for any additional reimbursement. So guess what - 2014.... I received a new BB offer for a $50 Gift Card with reservation for new phone purchase. Nope - not going to get my business again. Even though they have trained their employees to be courteous - their management and corporate relations are HORRIBLE!!!! Start retraining your management level on how to treat your customers or maybe to even find out more before putting a hand in the face and stop false advertising BESY BUY(?)! Love my phone but not the shoddy business behind it. I'll bet the manufacturer would not be too happy with the way customers purchasing their product are treated.
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2 comments
Anonymous
#854386

NJ In agree Best Buy has 0 customer service & they lie about everything the corporate people are doing anything to scam customers I just bought a laptop & couldn't believe how the employee treated me I want purchase batteries from the crooks....BYe BYe WORST BUY..

Anonymous
#851847

The Best Buy offers a mediocre service. The staff is not qualified to discuss the technicality of any product.

I purchased a Nikon camera for over $600, and when I came home and opened the box, there were many items missing. I returned the same day to return it, because I did not want to get stuck with a useless item. After all the hassle, the staff did not even care to prologize for the inconvenience, nor did they offer an explanation to why these items were missing from a perfectly brand new box. Anyway, I will never buy anything from Best Buy, nor will I recommend it to any one.

The store in question is the one located at Ontario street in Vancouver. The staff should learn from the Europeans who treat their customers like Kings.

But then, what could we say, knowing that these stores hire the high school dropouts. what a shame!

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Review
#518132 Review #518132 is a subjective opinion of poster.
Loss
$50

Best Buy review in Chatsworth, California: Rec'd damaged TV via shipping a 2nd time and this one clearly had "damage ticket"

I can't wait to see this store go under. I will fly back to Minneapolis in Richfield MN and have champagne in their parking lot of 494/35W. So....I got a gift card, order car speakers for my BMW - long story, didn't work and never put it BUT spent 3 hours getting a refund for GEEK squad services and they didn't even touch the car. So...I order a TV on line, get it, and pixels are cracked - call online Best Buy, return it and want another one- guy said no problem. I see a "credit" on the gift card when checking balance. WELL, no one was sent. Ok.....I call online Best Buy and the same TV is $20 more and he can't do anything about it.......FINE....order it and now I got one "damaged" and it had a "damage label on the box" and old UPS label with the original guys name on it and he returned it and someone at Best Buy just sent it to me. Back to negative square #3 I guess.
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1 comment
Anonymous
#854507

Best Buy won't go under as long as people think that they get low prices there regardless of lousy service. You apparently had purchased stuff there before getting a gift card. With all the bad publicity you stayed a customer.

Review
#517714 Review #517714 is a subjective opinion of poster.
Product
Best Buy Gift Card
Loss
$144

Best Buy review in Merrimack, New Hampshire: Beware of the Geek Squad extended warranty

I purchased an HP computer and the salesman talked me into purchasing an extended warranty, full coverage he said. I took it in for repair and they said it had 4 viruses and they wanted $200.00 to remove the viruses. When I showed them my copy of the warranty which stated all parts and labor were covered, they were very arrogant and said their computer stated that my warranty did not cover labor. I talked with the local manager and someone at corporate and they were both as arrogant as the Geek Squad joker. I will never enter a Best Buy store again and I have informed many people of the problems I had with them.
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2 comments
Anonymous
#855385

why did you expect it to cover virus removal? That would be negligence on your part

Anonymous
#854388

Corporate is behind the corruption...Best Buy is officially A piece of ***..

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Review
#517479 Review #517479 is a subjective opinion of poster.
Tags
  • 700 00
FRAUD!! My husband and I paid for a Panasonic Viera model #TC-P50ST60, a $1000 television, bought at the Best Buy at Perimeter Mall in Dunwoody/Atlanta GA. When the television died (within the warranty period) and we contacted Panasonic for repairs, we found out it...
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1 comment
Anonymous
#850176

You should write a letter, yes a letter, to the customer service manager at Best Buy and demand an explanation and investigation. There are checks and balances for inventory and if someone did a switch on purpose or made a simple mistake it should be easily found.

Dealing with entry level customer service people won't get you anywhere as they are just not given any authority. I would also send a letter to Panasonic because whether you received a 3-D tv or not it shouldn't break down so soon. Trust me, contacting companies and giving them the opportunity to fix errors works. Here is my experience with Samsung: March 2012, I purchased a flat screen, high def tv for around $700 and it came with a one year warranty.

Fourteen months later, June 2013, while I was watching the Today show the thing went off and never turned back on. I called Samsung's customer service. They told me I was out of warranty and after trying to trouble shoot with me they recommended an authorized Samsung repair. I was annoyed, but I called.

The woman told me that based on what I said had happened the repair would be between $300-400 and since I paid only $700 to begin with it probably wouldn't be worth it. She gave me an inside customer service department email for Samsung. It is for customers who have gone through the regular process and got nowhere. I did that.

In my letter I detailed my problem and told them the loyal Samsung customer I had been by listing the Samsung electronics I had purchased throughout the years and would not be able to ever purchase another Samsung product if I didn't have faith in their products. Granted, I was two months out of a warranty but a TV shouldn't break in fourteen months. They agreed and extended my warranty. I called back the service company, gave her the new code, she sent a repair agent out within two days.

They had to replace the entire guts of the tv. I am now a loyal Samsung client and just bought a new tv for my bedroom.

Take the time and escalate your issues. It does pay off.

Review
#517461 Review #517461 is a subjective opinion of poster.
Loss
$1300

Best Buy review: Review about Bad Customer Service from Beaumont, Texas

Management is a joke and the employees just make up things to tell you because the managers don't even know.
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Review
#516976 Review #516976 is a subjective opinion of poster.

Best Buy review: Review about Helpless Manager from Atlanta, Georgia

Terrible service given by general manager Melissa at Douglasville ga location will never shop there again she was un helpful and not willing to fix an error that was made on the associate behalf. She does not need this title and make the company look bad
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Review
#516807 Review #516807 is a subjective opinion of poster.
Service
Best Buy Manager

Best Buy review in New York, New York: Order Double Shipped

Ordered three 32" Panasonic TV's and three RocketFish wall mounts online, could not complete online order with a quantity higher than 3 on the mounts, had to contact a service representative who had the same problem, had to place 3 separate orders. 1st order (3 TV's and 1 mount)2nd order (1 mount)3rd order(1 mount). I received my order and one day later I received 3 more TV's and 1 mount. THEY DOUBLE SHIPPED MY ORDER. I have wasted at least a full work day sorting out their mistake, and I still have to haul all of this down town to the closest UPS store to return it. I WILL NEVER USE BEST BUY ONLINE AGAIN...EVER!!! Will buy electronics elsewhere from now on.
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Review
#516760 Review #516760 is a subjective opinion of poster.
Loss
$500

Best Buy review: Tv shut off

ITv shut off plasma panasonic tcp 50s30 and red light stays solid tv does not do anything 2.5yrs old I want it fixed for free best buy said this was the best plasma at the time bunch of b.s.!!50 inch plasma junk!!!I want it replaced or fixed for free 2.5 yrs for a tv is *** panasonic is an overrated piece of cheap I tool panel off and everything is made on Vietnam way to go panasonic ever here of building shot in the great usa!!!!you overrated assholes,how about putting the American tax paying citizens to work no wonder why your carp only last 2.5 yrs nice job hacks!!!!
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2 comments
Anonymous
#854622

This isn't Best Buy's problem. If you bought a protection plan, it would have been fixed.

This is a Panasonic problem. Especially since you think you should have it replaced for free, hah.

Anonymous
#849645

Hmm. A tv that's over 2 years old?

I'm assuming you didn't get the extended warranty with it. Call the manufacturer.

Best buy can't do anything with it now. Word of advice, if you want to be taken seriously, watch the language and type as if you have an education.

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Review
#516573 Review #516573 is a subjective opinion of poster.
Loss
$799

Best Buy review in Ocoee, Florida: Stealing or a Phenomenon?

I took a 19" TV to the Geek Squad team at Best Buy (Ocoee, FL location). Long story short, they've called me in to get a new item and when I went to pick up a new TV they simply stated that it was already picked up. No receipt with signature to prove anything and I was the only person that new that the TV was there. So who do you think has gotten my TV? They copy the credit card info in a new receipt claiming that someone already took the replaced item. What a "joke" uh? nice try Best Buy staff, I hope you have a successful story next time, because you haven't got any trying to fool me. Thumb up for the lack of integrity on Best Buy' staff...
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2 comments
Anonymous
#850830

I hate going to the Ocoee Best Buy. I always try to avoid that place and the Manager Ciara or however you spell is real rude.

Anonymous
#848639

I paid cash for 4 feet charger&sink set.$14.-.When i try to return it they would not give me back my money even the package was steel not open, unless I give them my driver licence. After I'did they scan it with out asking.

I don't know where did my driver licence info went or if is in safe place .That should be illegal. I'm sure if I was illegal emigrant with no ID they would thing twice about not returning my money for sake of discrimination.

They do not warn you before one pay for the buy.Make my story short after numerous big buys in previous years- laptops, desktops, camera, printers,ink and many more items for my wife business, I'm sure this was my lost buy in this place. Period!!!!!!!!!!!!

.

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Review
#516389 Review #516389 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$100
Tags
  • Eletronics