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Best Buy review in Greater Vancouver, British Columbia: Tav complaint

2.4
Details
Best Buy review - Tav complaint
First noone picks calls. No customer friendly service. I am trying since 2 weeks to complain about my tv it hangs after 30 minutes waiting where cassette is keep on playing. My tv i bought in dec 2018 samsung 43 inch uhd automatically turns on and off and sometime hang. I dont know how to complain it to best buy and which source i should use.
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Review
#1494195 Review #1494195 is a subjective opinion of poster.
Service
Best Buy Customer Care

Best Buy review: I made the mistake of bringing my father to work and have not worked there since then

3.7
Details
The supervisor invited me to bring my father to work for a product reset. Knowing what a great communicator Dad is, and being stuck at home, I had no other choice. He really enjoyed using his steel mallet on the job, banging away noisily in a crowded store, although, we didn't really save any time by having the both of us there. He knew a lot about the products, which ones were hot items. Dad did not fill out his paperwork, and was not paid. I lost my job at Best Buy, as my former co-workers complained bitterly about something or other. Since then I have been more careful about referring friends or family to work.
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Review
#1492667 Review #1492667 is a subjective opinion of poster.
Pros
  • Place to leave off laptop computers that get broken
  • Easy order cancellation
Cons
  • No help from supervisor training new coworker
  • Lack of training to be supervising new assistant
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Best Buy review in Stone Mountain, Georgia: Impossible to reach tech support with Geek Squad

I am really upset with Geek Squad. I have tried calling Geek Squad for computer tech support of which i have a 3 year contract and have been told for over 8 plus hours that all circuits are busy. How can this be? This is totally ridiculous. i tried chatting yesterday with someone who seemed totally incompetent and or too dumb to read and or understand my texts to her. So i got frustrated and ended the session because i didn't want to give her access to my pc.
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Review
#1491515 Review #1491515 is a subjective opinion of poster.
Product
Dell Desktop Computer
Reason of review
cant speak to a human keep getting for 8 plus hours over the past 2 days all circuits are busy

Best Buy review: Horrible: No delivery and poor customer service

3.0
Details
I ordered a Surface 2 laptop from Best Buy. They promised to deliver it in 2 days, and provided a shipping notice with the same information. On the scheduled delivery date, i waited at home the entire day, but the laptop was not delivered. Now, after spending 30+ minutes on the phone with Customer Service (Crystal and Chastity), I have been assured that it will be delivered in the next 2 weeks and I will be given a new shipping notice in the next 24-48 hours. What a waste of time and money -- now I will lose two days of work. And I would have picked the product up in the store if they hadn't promised delivery in 2 days, or I would have ordered the product from someone else. Terrible experience. I will not purchase from Best Buy again.
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Review
#1484804 Review #1484804 is a subjective opinion of poster.
Service
Best Buy Shipping Service

Best Buy review in Tulsa, Oklahoma: Not good

I have been a best buy Elite plus member for a few years now and I have bought about 366 items and a retired Police officer and disabled and this is the treatment I get Wow. From best buy plus always bought protection plans on everything like front loaders washer and dryer refrigerator dishwasher computers and other items. I have bought a rexing gps logger for my rexing dash cam. The GPS logger won't stay connected to the dash cam. So I went to get a replacement gps logger, now mind you protection plan replacement plan. Customers service at best buy they couldn't exchange or return it because I have returned or replaced other items. Then they gave a 1888 number to call to speak to someone who can't hardly speak English telling me sorry there'
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Review
#1483726 Review #1483726 is a subjective opinion of poster.
Service
Best Buy Customer Care

Complain about laptop order by best buy

1.0
Details
I wanted a laptop that they don't had in store and order it for me on January 30th and told that I will receive it until 5th of Feb. but today is 1st of march and I haven't receive the purchase I call every week to follow up with best buy no body take responsibility and just say we are sorry I need my money back I used my credit card and paying interest for it I will never recommend any one to do order by best buy because they don't treat customer right and they just like to take money and nothing ales Sad Sad Sad Sad
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Review
#1483301 Review #1483301 is a subjective opinion of poster.
Cons
  • Waste of time on many phone calls
  • Customers service
  • I am realy unhappy
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Full refund
Tags
  • Terrible Phone Customer Service

Best Buy review in Easton, Pennsylvania: Pacific Kitchen viking Range

1.0
Details
Bought a top of the line Viking range from Best Buy(Pacific Kitchen). They do not know the product as it was the worst experience of my life.
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Review
#1483122 Review #1483122 is a subjective opinion of poster.
Product
Viking Range Range
Cons
  • Customers service
  • No service
  • Nico the manager who was rude and played with his fidget spinner
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25000
Preferred solution
Price reduction
1.8
Details
I purchased a $1,200 phone for my son to travel to Florence Italy I did the upcharge of doing the apple plus plus instead of doing the Verizon and paying the $50 copay if something goes wrong with your phone or gets lost or stolen I go to BestBuy to get a replacement...
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Review
#1482124 Review #1482124 is a subjective opinion of poster.
Service
Best Buy Sales Manager
1.2
Details
Made the mistake of buying a Lenovo Chromebook in the Warner Robins store, which turned out to be a bloatware packed lemon causing nothing but security problems which I believe were caused by open source garbage. So I called Lenovo since the ridiculous 14 day returns...
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1 comment
Adya
#1650274

How is this Best Buy's fault? Don't blame a good ethical company because you want a new Chromebook which I gurantee is way out of return policy. There isn't any open source ad-on's unless you're the one who installed it.

Review
#1479012 Review #1479012 is a subjective opinion of poster.
Service
Best Buy Customer Care

Best Buy review: False protection plan sold, cooperate run around

Never shop Cape Cod Mall Hyannis, Ma. store. Never expect help from customer support or Geek squad protection plan dept. by phone or chat. Never buy protection plans, they are not honored. Happily and permanently terminating by business with this company. Worst experience imaginable.
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Review
#1478533 Review #1478533 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$300
Preferred solution
honor promised coverage