Vasilis D Qjv

Their online customer service is outsourced to India and they are completely unable to fix anything or help on anything. Their response is always “wait one week” or “ wait 96 hours”

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Their online customer service is outsourced to India and they are completely unable to fix anything or help on anything. Their response is always wait one week or wait 96 hours.

This is so they can get you off the call or off the chat. They dont have any recourse or any reason to help you. Ive had 3 situations in the past 3 months where they have failed to issue a price match that they promised, a refund which they owe me , or even process return . They are completely useless and the only way to corporate is through their wiki site.

Keep in mind that they will mail you a gift card as a substitute As a refund even if you are right and have proven your case. Corporate does not care anymore

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Loss:
$150
Pros:
  • Products and good prices

Preferred solution: Full refund

User's recommendation: Just go to Amazon. Better customer service

Jason T Bnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Oregon

Didn’t resolve my problem

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Didnt receive my renewed oled Nintendo switch.extremely unhappy. Says delivered this is the second one saying delivered
View full review
Loss:
$315

Preferred solution: Full refund

User's recommendation: Extremely disappointed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Carol H Roe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Punta Gorda, Florida

Refused Refund Despite Incomplete Web Site Description

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I purchased a one year subscription to Quicken, which I can not use because it is only good for new subscribers, which BestBuy does not disclose in their web site. They are refusing to refund because it has been more than 30 days since purchase
View full review
Loss:
$31

Preferred solution: Full refund

User's recommendation: Be Very Careful With Best Buy. They Are Not Customer Friendly

Roberta H Nhw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bridgewater Township, New Jersey

IPad Glass Screen Saver.

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I went to Best Buy to buy a glass screen protector. They couldnt help me with size even though I had the IPad with me. I didnt know the battery was dead. So I went to the car and plugged in the IPad for less than 2 mins and found it was gen 8. Went back in and only found off brands for gen 8 screens, very poor selection. I brought home INSIGNIA glass screen protector. It broke while I was installing the screen and the glass cut my thumb. Dont buy this product. Its better to order online than deal with no nothings in the store and buying whatever crap is hanging around.
View full review
Loss:
$30

User's recommendation: Stay home. Get the proper product on line.

1 comment
Guest

Your 30 dollar loss is from your fat amateur fingers. Should've had it installed but it's easier to deflect blame.

Why would they have an abundance of shields from a product that's over 2 generations old? You're not good looking enough to be this stupid.

Anonymous
map-marker Chicago, Illinois

Don't bother calling they just hang up.

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I got a letter in the mail that said there was a case of fraud on my account. So I called the number in it.

I had to give all my info to verify that it was me before they could tell me the issue. Then the person couldn't get it straight if the issue was someone using my card or me making a payment on my account. Very different things and he just kept asking me to verify that it was me. Yea.

I am not going to verify that its me until you tell me what the transaction was! SO here I am repeatedly asking which it is before I verify and the guy won't tell me! Just keeps speaking over me. And then when I finally get fed up and ask to speak with anyone else he puts me on hold again and again each time coming back and resetting his speech and question as if I didn't say a thing.

Then when he does transfer me the woman he transfers me to asks me to verify again. when I say I want to ask a question before I do that she says no I need to verify my identity before I ask anything when I asked anyway she hung up on me! Then I called again and after 40 minutes I was finally informed that it was neither apparently someone had made a call trying to get the account number and it was flagged. SO what was all that BS about!

And where in the customer service handbook does it say just speak louder saying the exact same thing until the customer gives up? Because all it did was make me mad! SO overall I spent almost 2 hours on 2 calls with 3 different people on something that should have taken 10-15 minutes at most.

And the entire thing was a horrible experience. Also I typed this entire thing while still being on hold for them to close my account and reissue me a new card because apparently that takes longer with best buy then anywhere else I have ever experienced...including the bank.

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User's recommendation: Don't bother calleding unless you absolutly have to it is just a waste of time and full of pain.

Susan A Yjd

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Verified Reviewer
| map-marker Toronto, Ontario

Cancel my protection plan

I request my protection plan with geek squad be cancelled.

I purchased my cell phone from the chatham ontario store on

November 25 2021.

I also purchased the Geek Squad protection with the understanding any issues I was to take the phone to Geek Squad in the store and they would take care of opening a claim and sending the phone away.

August 9 2022 I dropped my phone and the screen went black. Into Geek Squad I go to be told they dont do that and I was to open a claim online.

To say I was not pleased is an understatement!

Calling Geek squad for help is a joke, the menu is so confusing a 30 minute wait to speak with someome is a joke. The call back feature, well I'm still waiting for that call!

Let's just say Im finished with Geek Squad!

Trying to find an email to cancel my plan is a joke, now here i am.

A very unhappy customer.

Never again will I purchase a protection plan through this company!!

View full review

User's recommendation: Save your money!!

Dana C Gvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Segundo, California

No response to my fraud alert.

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See above. See above. You make us work way too much and hasn't acknowledged my fraud alert . Please respond immediately.
View full review

Preferred solution: Fraud investigation.

Anonymous
map-marker Bartlett, Tennessee

Por una compra que me le quitaron la azeguranza

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Compré unas cámaras de seguridad con garantía de 4 años y el receptor salió dañado me lo cambiaron pero cancelaron mi garantía pecado consultarmelo y en la tienda de Best Buy y cuando yeve mi equipo despues de un año me dijeron que no ténia azeguranza pero eso fue culpa del equipo Best Buy
View full review

User's recommendation: 5

Joseph J Cpd

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Verified Reviewer
| map-marker Grand Junction, Colorado

Best Buy has implemented a computerized phone system that expressly prevents any conversation whatsoever with a company representative. This is an intentional program to prevent realtime service

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Your intentional blockage of real time customer service is the worst progam in modern history. I now have to drive 150 miles for service that NOT ONE OF YOUR NATIONAL REPRESENTATIVES ARE QUALIFIED TO HANDLE.

They are infinitely unintelligent, unable to properly communicate and demonstrate profound ignorance. I will NEVER shop at Best Buy again. (Even though I have purchased thousands of merchandise over the years).

Truly pathetic and gross mismanagement on the part of the truly ignorant company executives who implemented this speatacular disaster of a program. They obviously have ZERO concern for proper customer service issues.

View full review
Loss:
$75
Pros:
  • Quality products
Cons:
  • Exceptionally poor customer communication service

Preferred solution: Reinstate the normal communication of a local store answering their phones instead of a redundant phone system with national representatives who could care less about customers.

User's recommendation: Stay away from all Best Buy stores. If you need help, trust me-you will never get it on the phone.

1 comment
Guest

How important do you think you are? Having to pay an extra employee to listen to you jabber on about something versus helping someone in store is a waste of money and resources.

You need to grow up. Oh yes and please say you'll never shop there. They don't care.

Your thousands spent are probably tens and I'm sure by now you must have ran out of grand kids to deal with you explaining technology. Good luck boomer.

Anonymous
map-marker Lockport, Illinois

Salesman lied to me ,I didn't get what I ordered

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Phone order, I purchased a HP computer with windows 10 and home set up, salesman said he set everything up and that the computer delivery and set up were for the same day, I waited for the tach never showed, I called and was told the salesman did not set up the installation and they couldn't get to me for 2 weeks, when I started the set up found it has windows 11 not 10 like I ordered, the salesman lied to me,should be fired
View full review

User's recommendation: Get it in writing

Maxwel Sod

Billing question

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Not able to get phone number to call. Very hard to talk to your animated system because they don't understand keep repeating things it's ridiculous.
View full review
Pros:
  • Great customer service when you finally get a person

Preferred solution: Full refund

User's recommendation: Give a phone number to actually talk to a person if we really need to

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Poquoson, Virginia

Poor customer service

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Best Buy - Poor customer service

I had a fridge raider delivered on July 1. It was defective it kept getting hot on both sides.

Call customer service. The man spoke very little English and wanted to have someone to repair the refrigerator. Told him several times I will need the refrigerator picked up. He tried to convince me to have a repair man to come out.

I had to go to the store to get my point across. into the second week. I have a refrigerator to be delivered on Friday. They told me they cannot pick it up till Monday.

I had to go to the store to get my point across. Set up delivery. Was called today at 9 AM to tell me they cannot pick it up. This is going into the second week.

I have a refrigerator to be delivered on Friday. They told me they cannot pick it up till Monday. I asked to speak to a supervisor. It took 20 minutes back forth to let me speak to a supervisor, he refuse to let me speak to one till I demanded that I was going to go to the store.

I could not get the refrigerator picked up, so now I will have two refrigerators sitting in my kitchen with the company coming. Nightmare!!

View full review
Pros:
  • In store customer service
  • Delivery as promised set up thru store
Cons:
  • Poor customer in call center

User's recommendation: Talking to some at the store would be ideal.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Scranton, Pennsylvania

Best buy kept the tax on my computer return, and when I complained they retaliated by re -imposing the full price of the Apple computer on my Citibank credit which they still claim I owe since dec las

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Best buy kept the tax on my computer return, and when I complained they retaliated by re...
Best buy kept the tax on my computer return, and when I complained they retaliated by re... - Image 2
Best buy kept the tax on my computer return, and when I complained they retaliated by re... - Image 3
Non return of my money - SEE BELOW. -----------------------------------------------------------------------------------------------------------------------------------------------
View full review
Loss:
$10000
Cons:
  • Too many to mention

Preferred solution: A Full refund, an apology and compensation for my time and abuse suffered .

User's recommendation: Don't shop at Best Buy Worst Buy.

VERONICA B Qgj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glenarden, Maryland

Poor Service

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Best Buy - Poor Service
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The Corporate Office is no better. No one will provide a telephone number to contact the Corporate Office.

Best Buy customer service in stores are no better.

I was sent to various stores because no one in the store was available to fix a problem that Best Buy created. One of the Best Buy techs broke my automobile door, and it took a year for me to get an appointment so that someone could try to fix the issue, and now the issue sounds worse than it did before they tried to fix the issue.

All of this started trying to get speakers installed, and the tech took the door panel off of the WRONG door and broke the pin inside the panel to hold the door panel on. I was told to go find the clip for the door, and they will put it on.

I had to think about that and said to myself, "why do I have to find the clip when they broke it"? When I could not find the clip after about 3 months I started calling about them fixing it then COVID struck.

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Preferred solution: I would like to have my door repaired to keep it from rattling.

User's recommendation: Customer Service is a nightmare, please get everything in writing or guarantee

Bitch S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Installed windows 10 instead of windows 11

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Best Buy - Installed windows 10 instead of windows 11
Best Buy - Installed windows 10 instead of windows 11 - Image 2
Best Buy - Installed windows 10 instead of windows 11 - Image 3
Best Buy - Installed windows 10 instead of windows 11 - Image 4
Original review Feb 12, 2022

This is a new review because the current one isn't fixed where a hacker got into my laptop because a geek squad agent let them in, I wasnt signed up with them, only through the warranty, so the hackers stole my hard drive. I took my laptop to get fixed they installed Windows 10 when I purchased Windows 11 this laptop isn't even 30 days old.

Then threatened me with a picture of my family installed as my wallpaper on an on my new laptop, and this picture was nowhere on there. If I sue the geek squad, something's going to happen to my family, and that's what I took from the situation, and they need to rectify it.

These Hackers dont have souls now look whats happened with this situation people are in trouble and I dont have a working device. Now all my files are gone, I am not mad about the hackers getting in because geek squad has to be held accountable for this error they should not have retaliated against me by installing the incorrect system because they let a hacker in they should have just gave me a new device since I have my receipt and 30 days havent passed since I purchased it from Best Buy as well as my warranty.

View full review
Pros:
  • Good prices
  • Quck rder processed
Cons:
  • Customer service agent pays little attention to your situation
  • False information
  • Length of time to correct their mistake

User's recommendation: Do not go to the geek squad via remote access ever only in the store

1 comment
Guest

Can you read? I can only assume sarah didn't improve her reading comprehension nor eating habits with all that fat clogging up her brain.

Its says your pc doesn't qualify for the 11 update.

Least we don't have to see her pic again... yeeeesh.

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