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Never Again | Best Buy review from Garner, North Carolina

1.0
Details
Bought a Linksys EA6350 router. It has worked intermittently since buying it 3 weeks ago. Now it doesn't work at all. Neither Best Buy or Linksys will make things right. Best Buy just lost me and I bought all the electronics for me and the company I work for there. I will never buy from them again. The wont even exchange the *** thing. How horrible is that. Just like throwing money out of a window. Never Again. How hard is it to have good customer service. I guess it really is a thing of the past. Best Buy rep said no one has problems with Linksys. At least not anyone they will admit. How can I make this right.
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2 comments
Anonymous
#876386

If it hasn't worked correctly since the day you got it as you say it only worked every now and then, you should have returned it the next day or soon after. Did you think it would start working correctly all of a sudden?

Best Buy does not make products, they sell them.

Take it up with the manufacturer as the poster before me said. If you had purchased the $4 insurance that I'm sure you were offered at checkout then they would have just swapped it out with a new one.

MattD78
#874041

Best Buy's return/exchange policy is 15 days. After that it becomes an issue with the manufacturer's warranty.

If Linksys won't do anything under warranty that sucks, but it means this review should be under Linksys. Don't drag Best Buy into this because they did nothing wrong.

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Review
#536870 Review #536870 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$130

Discrimination against android user | Best Buy review

1.0
Details
I have a major problem with Best Buy's sales associates. I will be going to the news outlets, media, Samsung distributors and marketing along with utilizing social media over this and the discrimination that I received for not being an iPhone user. I had done an insurance claim on my phone that I purchased through Best Buy (BB). When I went in to file the claim the guy working at the store had no idea what he was doing. He went in and changed the HEX number for my phone in the computer system and so my phone didn't work for 4 days. I went to pick up my phone because it was a day past when they said it would be in. They told me the 18th and I went on the 19th after I was told I would get a call when the phone came in and no one ever called me. When I went in the same guy who messed my phone up the first time told me that my phone may be there but he didn't know, I asked him could he check? He then proceeded to tell me that since I was not purchasing a ne iPhone that the computer system would not let him do anything because BB put a restriction on their computers that didn't allow them to do anything except for activate and order new iPhones. I told him I was going to have surgery and would be on bed rest for almost a month and I needed my phone (I am a disabled veteran and I have to have surgery at the VA hospital tomorrow) He told me that there were boxes of shipments in the back and even if my phone was in there he would not be able to activate it for me. Long story short I b!tched to the general manager (or so his name tag said, he was a big goof ball who was no help), but he gave me my phone. When I say gave me my phone I mean they told me I had to manually transfer all of my data myself and take the new phone and leave mine and they would not be able to activate the phone because... you guessed it, it wasn't a new iPhone. I lost so many pictures of my kids from when they were babies because when I told him that I couldn't transfer all of my pictures and asked him if he would transfer them for me in the computer you guessed it HE JUST DELETED THEM AND SAID OPPS SORRY AND LAUGHED. I even tried to upgrade my phone to the new Samsung Galaxy S5 so I would have an actual working phone and I was told to come back next week. Im sorry but I was a customer too and got treated like I was nothing since I was not purchasing an iPhone. The messed up thing is when I asked him and all 5 other employees including the district manager why they wouldn't assist me I was told they would if I purchased a new iPhone. ANOTHER KICKER IS MY NEW PHONE I GOT FROM THE INSURANCE CLAIM IS ALSO MESSED UP AND NOT WORKING CORRECTLY!!!!! The location was: 1600 Rio Rd E #1516 Charlottesville, VA 22901(434) 973-1184
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2 comments
Anonymous
#876395

I have a feeling that we'really not getting the whole story and you don't sound like the brightest individual either. The district manager isn't going to turn down a sell just because they're running their new iPhone promotion.

I highly doubt that they would tell u to come back "next week." That sounds like bullsh!t to me. And it's not Best Buy's responsibility to transfer your pictures. On the paperwork they give you when do a phone claim that YOU signed, it clearly says they're not responsible. They figure that adults can follow directions.

They will sometimes transfer your pictures as a courtesy at their mobile department but you're supposed to have already backed up your contacts/pictures before doing a claim.

Good luck shopping at Walmart and alerting all those news outlets. I promise you, they won't care

MattD78
#874043

"I will be going to the news outlets, media, Samsung distributors and marketing along with utilizing social media over this and the discrimination that I received for not being an iPhone user."

None of those places will care, especially the distributors.

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Review
#536759 Review #536759 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Discrimination against android users | Best Buy review

I had done an insurance claim on my phone that I purchased through Best Buy (BB). When I went in to file the claim the guy working at the store had no idea what he was doing. He went in and changed the HEX number for my phone in the computer system and so my phone didn't work for 4 days. I went to pick up my phone because it was a day past when they said it would be in. They told me the 18th and I went on the 19th after I was told I would get a call when the phone came in and no one ever called me. When I went in the same guy who messed my phone up the first time told me that my phone may be there but he didn't know, I asked him could he check? He then proceeded to tell me that since I was not purchasing a ne iPhone that the computer system would not let him do anything because BB put a restriction on their computers that didn't allow them to do anything except for activate and order new iPhones. I told him I was going to have surgery and would be on bed rest for almost a month and I needed my phone (I am a disabled veteran and I have to have surgery at the VA hospital tomorrow) He told me that there were boxes of shipments in the back and even if my phone was in there he would not be able to activate it for me. Long story short I b!tched to the general manager (or so his name tag said, he was a big goof ball who was no help), but he gave me my phone. When I say gave me my phone I mean they told me I had to manually transfer all of my data myself and take the new phone and leave mine and they would not be able to activate the phone because... you guessed it, it wasn't a new iPhone. I lost so many pictures of my kids from when they were babies because when I told him that I couldn't transfer all of my pictures and asked him if he would transfer them for me in the computer you guessed it HE JUST DELETED THEM AND SAID OPPS SORRY AND LAUGHED. I even tried to upgrade my phone to the new Samsung Galaxy S5 so I would have an actual working phone and I was told to come back next week. Im sorry but I was a customer too and got treated like I was nothing since I was not purchasing an iPhone. The messed up thing is when I asked him and all 5 other employees including the district manager why they wouldn't assist me I was told they would if I purchased a new iPhone. The location was: 1600 Rio Rd E #1516 Charlottesville, VA 22901(434) 973-1184
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Review
#536758 Review #536758 is a subjective opinion of poster.

Poor Service Review

Worst Buy how dare you call yourself the Best, what a insult...
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Review
#536726 Review #536726 is a subjective opinion of poster.

Best Buy - many complaints from customers about not honoring extended warranties

As an IT Consultant I have received numerous complaints about Best Buy. The complaints were all similar where the customer tells me they buy a computer from Best Buy and had purchased the extended warranty, with the sales person explaining how the warranty covers any issues, is easy to enact, and full coverage. According to these customers, when the computer failed, they brought the computer in to Best Buy, only to be told that nothing is covered and Best Buy came up with any excuse to get out of honoring the warranty. In one case, I am told the computer had some dust on it and Best Buy claimed the computer was abused. In a couple of other cases the I am told the abuse excuse was used because of a small scratch on the case (1/2 inch light scratch in one case). According to these customers Best Buy does not honor the extended warranties.
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3 comments
Anonymous
#873783

I'm an IT (A+, Windows and Linux/Unix certs). I warn people about this very practice at Best Buy. Apparently someone here is taking up for Best Buy.

Anonymous
#873225

Are You an IT consultant for Best Buy, answering officially on their behalf? Or, are you a basement dwelling loser?

Anonymous
#873223

I call ***.

I love their service. They've gone above and beyond to help my family.

I'm also an IT. Too lazy to work on pcs when I'm home.

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Review
#536655 Review #536655 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$15000
Tags
  • extended warranties scam

$2000 Apple computer - no honoring warranty | Best Buy review

Bought $2000 Apple computer from Best Buy. It's been in the shop most of the last few months and it is still failing, and nothing can be done. We have bought over $7000 in goods from Best Buy over the last year. I asked them to call Apple and see what can be done. They won't lift a finger to even call Apple. They claim they have no contacts whatsoever at Apple. I now will go out of my way to never shop at Best Buy ever again. Clearly they do not value our business. I cannot believe they were not even interested in helping in any way.
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2 comments
Anonymous
#876399

When you buy a computer from walmart, target, office depot, or anywhere else would you expect them to call the manufacturer for you? You sound completely helpless.

And just because you spent $7,000 there at best buy does not make you special or entitled. Get over yourself.

Lots of people spend a whole lot more money there than you do and don't expect special treatment. Be an adult an do the hard task of running a Google search for apples customer service number and take care of it yourself.

MattD78
#873108

Why should Best Buy call Apple? It's your computer and your warranty.

After Best Buy's 15 day return/exchange policy it's not their problem anymore. If you need to contact Apple about a warranty issue CALL APPLE.

Just because you bought the computer at Best Buy doesn't mean they will continue to act like a middle man for you. That's not how retail works.

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Review
#536627 Review #536627 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution

Poor Service Review

Augusta GA best buy the worst I have ever been to. Unless you want something really simple they just out right suck
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Review
#536559 Review #536559 is a subjective opinion of poster.
1.0
Details
Bought the Batman, Arkham Asylum pc game for a discounted price. Installed the game, and just didn't have the skill to play it on a keyboard/mouse setup. Until I could do a gamepad workaround, just uninstalled the game, as it was now in my digital library, and it was...
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Review
#535634 Review #535634 is a subjective opinion of poster.
Service
Best Buy Manager
Tags
  • useless game download

Best Buy - Broken Joystick Review

Bought brand new joystick ps3 when I opened the box it was broken I tried to return it 5 minutes later they accused me of switching my old joystick refused to return it
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1 comment
Anonymous
#872736

The service manager called me a liar and their and card security to escort me out of the store best buy pointe Claire .... Service manager Tony Avoid this store at all costs I had bought a os3 from this store that was still under warranty it broke best buy refused to honour its warrenty Sony finally sent me a new one HORRIBLE CUSTOMERS SERVICE..

Review
#535575 Review #535575 is a subjective opinion of poster.

Purchased new laptop and extended warranty, would not fix laptop under warranty! | Best Buy review

Bestbuy Geeksquad Review : So I purchased my laptop about a year and half ago from best buy, I also purchased the 2 year extended warranty. About 2 months ago I was about to tune a car and went to boot it up and it would not boot up said "Hard Drive not Found" So I took it into Best Buy and dropped it off, I picked it up 3 days later with it working they said the software just needed to be reloaded. I get home and immediately the keyboard does not work and is dead! I take it back the next day and they keep it for 2 weeks to replace the keyboard, so I get it back and all seems to be well until I start to use it, I notice its very laggy and constantly has a delay between clicking on something and it actually doing anything, I could also hear a faint clicking sound coming from the hard drive from time to time, So I know from experience the hard drive is shot and on its last legI take it back to Best Buy and explain whats going on, they keep it for another week and call me back, they said there is nothing wrong with it and to come pick it up, I pick it up and try and use it for the next 2 weeks, its still lagging and becoming very annoying, it was actually so bad that if you tried to play a movie it would constantly studder every 30 seconds! I take it back and demand they replace the hard drive since its obvious that its going out and can't read/write properly causing the computer to freeze up for a few seconds here and there, they keep the laptop for a week and call me back, they explain the hard drive has passed all tests and nothing is wrong, I go in to pick it up and show the manager how laggy it is he replies "You might wanna upgrade to an I7 Core with more power to run movies properly. I laughed and explained this laptop use to play movies just fine and that doesn't require a top of the line machine to do! He says there is nothing he can do for me since it tests out fine. So I take the laptop back home and continue to use it for a month, I finally get so annoyed with it that I go out and buy another laptop and put the laggy one away. Well couple days ago I decided to dust it off and replace the hard drive with a new one to see it if that would fix it, so I went to Fry's and bought a new replacement 500gb 7200rpm SATA Hard Drive, Installed it and reloaded the exact mirror image of software that came on the factory hard drive. Well its been couple days now and guess what the laptop is fixed! No more lag and it plays movies with ease. So Moral of the story here is Best Buy Geeksquad Warranty Service is a JOKE and not worth the money, I will never purchase an extended warranty from best buy ever again after this. If anyone at Best Buy is reading this and feels they would like to contact me directly my email is : Steveman09@gmail.com
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1 comment
Anonymous
#872078

There you go. Another satisfied Best Buy customer.

Review
#535126 Review #535126 is a subjective opinion of poster.