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4 Year Warranty Expiry | Best Buy review from Toronto, Ontario

I purchased my Macbook back in 2010 with a four year warranty expected to expire in Sept 2014. A couple of days before expiry I thought I'd bring in my macbook for a final check to make sure everything was working adequately which to my knowledge I new there was an issue w/ the battery. The associate who assisted me in a manner of dis-interest and seemed to give me cold one-word answers or short-form answers to the questions I had regarding my warranty asked me,"Is it okay if we delete everything off of the computer?" I responded, only if he had to but I would prefer they not because I needed many of the info saved on there. He said to me that they would have to and when I asked him about the "Backup" line one the service application sheet in which he wrote, "no" I told him, "I see here that you have a choice to back up the info on the computer, so I would rather you change that no to a yes" and he said that they didnt have a choice to do so. It was also explained to me that it would take 5-10 business days to have my macbook checked, diagnosed, fixed, and returned back to me. This was FALSE. It took 2 weeks and 2 days to get it back and after the first week was when I got a call on what would be covered under my warranty and what was not and would then incurr additional fees (key word:"estimated" at $250) I refused the additional fixes and just asked that they fix my computer asap as I desparately needed it for school and was falling behind. He was unable to give me a ststus update on the services being done to the computer and its arrival time. Upon retrieving my macbook, EVERYTHING was deleted. Including my Microsoft office that I had paid over $200 for back in 2010 and could not find the original disc used to re-download it. I lost imperative information due to this service loss and now am experiencing a lot of difficulty in moving on in certain prior obligations and responsibilities. Pretty much I felt the backup could have be done since it was an option of yes or no, in which the asssociate wrote no. and they could have did their due dillengence in the part of excellent customer service by thoroughly explaining what pieces of info and/ or softwware would be deleted, as someone who is not that tech savvy, it had completely slipped my mind that microsoft word was not apart of the apple softwares and would therefore not remain. I spent more money and wasted plenty of time due to their laziness and time discrepancies. Best buy does not even offer and option to purchase extended warranty which is crazy for a computer that is suppose to apparently last my a lifetime..And what was worse was when I was asked to fill out a survey to review my latest service experience. The first question asked me if I had recently received service from a best buy location I was unaware of or never heard of and different from the location (dufferin-wilson) I had originally went in for my service; so I answered I don't know (because I didnt know where they shipped my computer to for repair, and yes I was informed that the repair would be done at another location that supplies mac parts). Following my Input the survey ended. I was unable to give my interpretation of my last service for whatever reason. I am incredibly upset with the negligence of the Geek Squad at Best Buy and hope that this review will encourage more training and development for the employees in regard to customer service as well as efficiency improvements on work practices and knowledge of services. Best buy needs to offer useful perks for its consumer, more specifically extended warranty, that way I could have waited for a break at school to hand in my macbook instead of falling behind classes because I was lied to about how long it would take to receive my macbook back.
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2 comments
Anonymous
#888806

take this as a lesson. Purchase a 2tb external usb backup.

They are inexpensive, and a great way to backup your laptop.

They should be able to hold several 'full' backups. there is absolutely no excuse for loosing data.

ramjet
#885736

Basically you're saying you hadn't backed up any of your information. Don't blame Best Buy. You are always responsible for your own backups.

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Review
#547193 Review #547193 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$139
Preferred solution
Deliver product or service ordered

Best Buy - Credit Card Review

A very nasty, unprofessional , inpolite and apparently racist Sales girl in Bestbuy Riverdale by Rt 23 N, her name is Coutney ( she refused to gave me her last name) shouted at me when I asked her something, throw away my driver 's license and credit card on my face and left me waiting. everyone other staff left the scene, she was swearing in front of me and said something discriminatory words against Filipinos. When I said I will report you, she said laughing I dont care, this tine the front desk guy was around but never said anything. She should not be working there. You should investigate this matter and take disciplinary action before I will call my lawyer and complaint for Racial Discrimation. I will be checking again and again until I will give justice to my complaint. Thank you.
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2 comments
Anonymous
#886304

I have a feeling that this is only half of the story and you're leaving a whole lot of out. If she yelled at you, I'm sure you deserved it for thinking you were entitled to something that you weren't or wanting something for free, or trying to return a broken item that you bought a year ago.

And I'm about 99% sure that she didn't say anything racist towards Filipinos.

You probably just added that to your story to make your side of the story sound better. There's not one lawyer that will take your case and if they do you will lose thousands on lawyers and court fees and lose the lawsuit anyway.

Anonymous
#1125437
@Anonymous

Agreed. I feel you're one of "those customers".

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Review
#547189 Review #547189 is a subjective opinion of poster.
Product
Best Buy Credit Card

I got Duked by Worst Buy | Best Buy review from Denver, Colorado

1.0
Details
Just had the worst experience at the best buy off of Colorado Blvd. and Mexico In Denver Colorado! My Phone screen broke in my pocket and I of course have a protection plan with best buy but that did not matter to the geek squad. Really best buy thats how you treat customers. They told me I will have to pay $150.00 to replace my phone. I did not agree and as I was leaving the supervisor at best buy told me to *** Off under his breath. I never had this problem before and I have had a phone service plan for years with best buy. What is the protection plan for then! The S4 costs only 150.00 to replace new why would I pay the same price for a phone that I can buy off the shelf for the same price. Especially when I pay 20 a month in phone protection for the last 4 years! I spend thousands of dollars every year for my business to best buy but I will never again. I am in internet marketing and the last thing you want to do is ruin your rep by screwing over good customers. I will be making my presents felt every way through blogs, promotions, social media, and word of mouth on how terrible and ripped off I feel from best buy. Thank You Best Buy for ruining our relationship! Sincerely, One of your best customers!
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4 comments
Anonymous
#888563

that's policy to charge service fees...they changed that. learn to read and educate yourself on what you buy and learn to take care of your phone!

Anonymous
#885867

And when you start running your mouth on social media, everyone will see what a dumba$$ you are for complaining about something that every major carrier does as the other poster said. You are only embarrassing yourself.

Anonymous
#885866

Do some research before you post somewhere and look like an *** There is a fee for doing a claim on your phone anywhere you would have gone. At&t, verizon, sprint, and any other major carrier will charge you for a claim and limit it to 3 claims per year or every so often.

Go ahead and call around and see what these phone carriers tell you. That'll shut you up. Best Buy only is compliant with industry standards.

It's the law since it's an insurance claim. Get some facts before you ramble on like an ***.

ramjet
#885738

I'm sure there's another side to this story but we'll never hear it.

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Review
#547179 Review #547179 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Best Buy is THE Worst Place to Buy Anything!

It took me more than 45 min to place an order for a microwave! On line system did not work (despite multiple attempts) and the operator had to manually take the order. When I called customer service about the coupon I wanted to use, she had NO idea on how to enter the code or could not even tell me if the coupon was valid. Needless to say, I will not make any buy anything at Best Buy. I had to order this from Best Buy as Amazon did not have the item. On the plus side, order is expected to arrive within a day.
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2 comments
Anonymous
#887090

Did it arrive within a day?

Anonymous
#886305

You probably just don't know how to use your computer

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Review
#547038 Review #547038 is a subjective opinion of poster.

Customer Service Review

Several complaints about the WORST service to customers!Latest atPlazaCarolina PuertoRico they asked me if I was making apurchase to give access to the locked bathroom!!! Simply the worst. They pester you when you're shopping; cannot find help when in need, the employees run away from the custome! A boicot I should say.
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Review
#546921 Review #546921 is a subjective opinion of poster.

Music Cd Review

I bought a cd from best buy on oct 6 th and today oct 15th, I found the cd cheaper at Walmart AND the cd at Walmart has 3 more songs for less money. Best buy told me too bad but the sale is final and they refused to help me
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Review
#546785 Review #546785 is a subjective opinion of poster.

ARROGANT, RUDE, and FALSE INFORMATION PROVIDED | Best Buy review

I have gone into the Best Buy in Dekalb, IL twice. Both experiences were less than satisfying, I was angry leaving the building. The first experience, my roommates and I were going in to buy a TV. Though one employee was doing his best to find us the best price and TV for our budget, once we got to the checkout it was a totally different story. The cashier was supposed to be finding a TV at a store we could go pick it up at. He was on his phone the whole time, didn't tell us what he was doing, and had us standing there waiting for almost 20 minutes. We were buying a $300 TV, we felt that our purchase was not enough for the employees to treat us with respect. The second time I went into this store I was looking for a power cord for my TV, the woman in the front was nice and pointed me in the right direction. The salesperson in the TV department however, looked at me like I was crazy when I said what I needed. He showed me the only power cord they had, which wasn't the right one, and I inquired about whether I could purchase it from the company directly, in which he said to not bother because they don't distribute the parts, he said my best bet was EBay... He was rude, arrogant, and acted as if what I needed was *** and he couldn't help me so he didn't even try. While I was leaving the store the same woman who was nice, asked me if I found what i needed and I didn't, so she aggressively tried to sell me a TV as I'm clearly trying to get out of the store as fast as I can. This store is a poor example of customer service.
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Review
#546695 Review #546695 is a subjective opinion of poster.
Service
Best Buy Cashier
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Best Buy Website Review

False advertisement. On more than one occasion and more than one product. They have several items at great deals on their website, only problem is when you get to the shipping part you discover they're "sold out". So beware of spending time researching and comparing their products...chances are you can't buy them anyway. Thx for nothing Best Buy.
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Review
#546467 Review #546467 is a subjective opinion of poster.
Product
Best Buy Website

Bundled Device Package Review

Just horrible. Bought a bundled device package. They didn't deliver one of the devices. I called 6 times. On hold 3 times for over 12 minutes. Disconnected twice. Once promised a call back. No one called. Two emails. No response. Their customer service VP email to me would not accept a response. They just have no organization or service team. I don't think this company will last.
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Review
#546454 Review #546454 is a subjective opinion of poster.

Best buy are thiefs

Update by user Apr 15, 2015

had to get the refurbished ipad fix but this time the good news was that apple was going to fix it. and I was sent a refurbished one with its original part. so Im fine with that.

Original review posted by user Oct 14, 2014

Needed to have iPad mini repaired was told to mail it and when I received the iPad it wasn't mine. They mailed me a refurbished one. The back part of the iPad doesn't have the apple logo on it. I called geek squad they said that's what they do now and sorry because I wasn't told about it when I went to the bestbuy store and all I could do about it was to file a complaint. I filed a complaint and the guy (Adrian) told me I wasn't going to get my iPad back, and with the complaint to hope the problem gets solved. Called the corporate office they said almost the same and that I wasn't going to receive the iPad I sent because it was going to get repaired and sent to someone else.
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3 comments
Anonymous
#885145

Garcia 282 has no idea what they're talking about. Good luck with ur terrible complaint.

Anonymous
#885143

Are you ***ing ***???? On ur terms and conditions it clearly states that you will receive a refurbished product.

Go be an adult and read your terms and conditions that YOU agreed to by signing and paying for. Just because it doesn't have that *** apple logo doesn't mean ***. Having the apple on the back of ur iPad does not make it work better or worse it's just a logo that *** people like. As long as it works to manufacturer standards it is perfectly fine.

That's what a refurbished product is.

Your complaint literally has no merit. They will tell you to read your terms and conditions an enjoy ur ipad.

Anonymous
#972136
@Anonymous

u really think that I want the apple logo in the back because the ipad will work better and u really think Im complaining about getting a refurbished ipad! if ur the adult u wouldnt come to this conclusion.

put ur ego to the side and think. I dont care if it was a refurbished ipad. I expect to get an authentic ipad in good conditions. if I wanted to sell the ipad that I received with no ipad logo I wouldnt be able to sell it because people wouldnt believe its an authentic ipad,they will think its a copy cat. best buy has refurbished ipads with the ipad logos on the back and they know people will believe its an ipad and buy it.

its business *** I spent alot of money in a brand new ipad I expect to get it fixed the right way!!! oh and buy the way apple stop letting bestbuy fix there products and I got a ipad with Its original parts. I dont care if its refurbished.

I hope u get an award for defending best buy.

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Review
#546384 Review #546384 is a subjective opinion of poster.
Loss
$500