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3.3
Details
I recently bought a Lg Washer and Dryer from Best Buy. I had no problems with the Associates or anyone in the store, they were more helpful than anything. Now delivery is where the STARS start to drown. I’ve called numerous time and made sure that it was going to come...
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#1551586 Review #1551586 is a subjective opinion of poster.
1.5
Details
Refrigerator stopped cooling on May 19th. Talked to Best Buy special forces and they said someone would come out June 5th. Indicated they would call me with in 48 hours with a possible earlier date. Didn’t happen. I called them again and they said they would call me in...
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#1551480 Review #1551480 is a subjective opinion of poster.
1.0
Details
This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because...
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Review
#1550379 Review #1550379 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lack of knowledge
  • False information
  • Awful return policy
Reason of review
refused credit promised
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Serice
  • Customer Always Wrong
  • Complaints
  • General Manager Attitude
I was set up to have my new 70" tv delivered on Wednesday, May 29, 2019 between 12 and 4pm. The driver called and stated that they where running late and if i wanted to change it to a different day. I told him no the driver said it will be delivered between 4 and 5pm...
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Review
#1545729 Review #1545729 is a subjective opinion of poster.
Service
Best Buy Manager

Follow up going down hill | Best Buy review from Saginaw, Michigan

i gave a very negative review a few weeks ago. i want to add i was concerned with the employees combativeness, taking postures that can provoke violence. i was very angry after the rude treatment. it looks to me like bad buy is on its way out of business. i'll never go to their store again, or buy anything from them. sincerely, ex-customer
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Review
#1545130 Review #1545130 is a subjective opinion of poster.
Service
Best Buy Customer Care
When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem. The number I wrote down right away but on the transcript of...
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Review
#1544502 Review #1544502 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Faulty company and employees | Best Buy review from Ottawa, Ontario

bought a new laptop in december, in last days plugged in but battery wont charge, i bring it in, with paper and ereceipt, and best buy give me the run around not caring one single bit for me or my money. best buy is at fault and employees (all of them) are worthless.
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Review
#1542663 Review #1542663 is a subjective opinion of poster.
We made a purchase of digital camera , when my wife decided to return it in few days , the store claimed she had to pay a restocking fee, and they said she was told about it. My wife was not told about this fee. She would certainly remember if she had to pay such a...
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2 comments
Anonymous
#1691223

That's what you get for using the digital camera and then returning it once you've taken all your photos ...

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#1541625 Review #1541625 is a subjective opinion of poster.
1.8
Details
I purchase a refrigerator about 9 months ago and needed to change the filter. I went to Best Buy talk to a salesman and was provided with a replacement water filter. I show the salesman the refrigerator I had and he told me the one to get. I informed him that it look a...
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Review
#1540404 Review #1540404 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Geek Squad Rip-off!!!! | Best Buy review from Vestal, New York

Best Buy and Geek Squad refused to cancel an Auto Pay technical assistance warranty after multiple attempts through both the 1888 number and in store. I cancelled after 1st year and could not get them to stop charging my credit card for 5 more years! Best Buy is running a criminal enterprise through their Geek Squad arm. The US DOJ should investigate Best Buy immediately.
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#1539690 Review #1539690 is a subjective opinion of poster.