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1.8
Details
I purchase a refrigerator about 9 months ago and needed to change the filter. I went to Best Buy talk to a salesman and was provided with a replacement water filter. I show the salesman the refrigerator I had and he told me the one to get. I informed him that it look a...
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Review
#1540404 Review #1540404 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy review in Vestal, New York: Geek Squad Rip-off!!!!

Best Buy and Geek Squad refused to cancel an Auto Pay technical assistance warranty after multiple attempts through both the 1888 number and in store. I cancelled after 1st year and could not get them to stop charging my credit card for 5 more years! Best Buy is running a criminal enterprise through their Geek Squad arm. The US DOJ should investigate Best Buy immediately.
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Review
#1539690 Review #1539690 is a subjective opinion of poster.

Best Buy review: I was over charged for a t.v. purchase between 2&5- 2018.

I ordered several tv's mostly online & returned all but one only because the tv had passed the return date. it's a 50" Samsung that does not have geeks quad protection so the charge should have been around 500.00+. at first I thought 2tv's were charged on my account . Instead the only charge on my card for a tv was for a single 58 in. Samsung priced at 705.56 including geek squad Protection. I believe i am entitled to a refund for the difference between 705.56 & 500+. I am sorry for the confusion I caused.
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Review
#1537184 Review #1537184 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service sucks
Reason of review
talking to agents for help, some dropped my line, i200.00+ need resolution
Loss
$245

Best Buy review in Secaucus, New Jersey: 3 month wait for damaged item.

1.1
Details
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Waiting over three months had three deliveries and final item (stove) came with numerous damage. Went to the store with picture and their reimbursement for 8 store visits, time off for false deliveries and extensively damaged product was only $170. The item was 1,600 without deli ery cost.
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Review
#1522970 Review #1522970 is a subjective opinion of poster.
Service
Best Buy Stove Installation

Best Buy review in Saginaw, Michigan: Very very bad, lying, smart alec, scarcely to think a place this big is this dirty.

happened 4/26/19 saginaw mi. trying to sell gouging hotspot contracts, long story, just plain bad, i will never ever go in the store again.
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Review
#1522601 Review #1522601 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.6
Details
AN OPEN LETTER TO HENRY JOY AND HIS BOARD OF GOVERNORS Your entire organization is useless. It's amazing the kind of service four thousand dollars will buy these days. The issue is neither you nor any of your representatives know how to work an LG OLED TV and you have...
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1 comment
Neithan
#1745773

Have just purchased a brand new 65" Vizio tv last 9/6/19 by 6PM. We had help to take it out of the car and placed I the living room.

After work the following day, my son began installing it and I helped him. When we plugged it in, there was nothing (audio/video) except flashes of lights on one part of the screen. Put it back in the back as I was so sure it was defective. Went back to the store as soon as it opened at 11AM Sunday 9/8/19.

We were told not acceptable as WE damaged it. Asked how in the world we could have done it. Never dropped, never bumped at the house. WHO knows, it could have happened on their store, on their sales floor, etc.

How could they insinuate blame to us? We were told should have returned it the VERY same day we bought it that night, and what? Who could do this upon purchase? Then we were told if I want to take it up with corporate, "GOOD LUCK!!".

Called the numbers we asked for. Got the run around so many times. No one can do anything at their end as they are just customer service (call center). Tried speaking with another manager at the store.

No resolution. Even said if I want to take this up legally, have to face off with their lawyers. Nothing more to say at my end. We left so furious.

So, we have a non-functioning brand new tv and they get the money charged to my account. Have filed a complaint with the BBB and even mailed off a certified letter to their HQ today.

I hope to get results on my complaint. I want an exchange of the tv I just bought.!!!

Review
#1521758 Review #1521758 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Product the lg oled is the best tv on the market
Cons
  • Even hq leadership was able to solve a simple problem
Reason of review
On time delivery
Tags
  • No Technical Support

Best Buy review in Katy, Texas: Horrible and incompetent!

Have been trying to get a Frigidaire microwave for over a month and half delivery comes with the merchandise unpack it and always the microwave is damaged! Called Best Buy where I purchased it all they say is we’ll order another one how can Best Buy afford to stay in business! I remember a few years back they were thinking about going into bankruptcy! Now I can see why
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Review
#1519522 Review #1519522 is a subjective opinion of poster.
1.0
Details
I ordered online and iPad Pro, and I paid an additional fee to get it ASAP. When I check, I received the wrong size iPad. I called right away and they told me I had to wait an additional 8 days to get the right product. After I complain, they were able to switch it to...
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Review
#1517668 Review #1517668 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • No desire to satisfy or help customer when they are wrong
  • Did not deliver product but charged the full amount
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
Tags
  • Best buy worst store ever
  • Lack Of Concern For Customer

Best Buy review: Screwed over buying an S10 phone.

2.1
Details
Bought my wife a Samsung s10 phone. After short, normal use it was heating up to almost burning her hand. I asked other s10 owners on a forum and a guy at another phone store at the mall and was told by everyone that the phone was defective and to return it. I went back to Best Buy the next day to try to exchange it at 441 State Road 7 in West Palm Beach Florida. The lady in charge there gave us a lot of garbage and tried to get us to upgrade and even suggested we buy a cover for the phone to block the heat from burning her hand but would not exchange it so we had to pay a $35 restocking fee for a defective phone. Will never do business with Best Buy again!
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Review
#1515360 Review #1515360 is a subjective opinion of poster.
Cons
  • Customer experience
  • Customer service and damaged product
Reason of review
Damaged or defective
Loss
$35
Preferred solution
I originally just wanted to exchange the phone for a non-defective one. Now I will just return it, pay the restocking fee and then buy it again from another seller I can trust more.
2.2
Details
My HP laptop screen cracked through no fault of my own and I need to know the item number for the replacement part which I have heard is a very expensive part. Best buy claims not to be able to access the part number. Because I did not buy their geek squad plan, there...
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2 comments
Anonymous
#1673172

What's the restroom policy at Best Buy? If nobody is in the ladies room, am I allowed to go in there to tinkle? I'm too scared to used the men's room being like this, afraid I'll get beat up.

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Review
#1514500 Review #1514500 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service