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1.0
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Best Buy is not responsible for their FALSE ADVERTISING?
Best Buy is not responsible for their FALSE ADVERTISING?
Bought a laptop this Christmas from BB's website. It would have been a great deal for a 2.4Ghz processor, 4G of RAM and a Tb of hard drive. I selected it and paid for it. Christmas Eve it came! However, immediately I realized how slow it was and checked the system...
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3 comments
Anonymous
#1009137

Document everything and just to the CEO. It does work!

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Review
#577160 Review #577160 is a subjective opinion of poster.
Pros
  • Wide variety of products
Cons
  • False advertising
  • Slow to assist
  • Customer service
Reason of review
Not as described/ advertised
Loss
$329
Preferred solution
Deliver product or service ordered
Tags
  • misleading
  • Misprint
  • Lenovo G50

Online sales/support agent confirm unlocked phone deal but it was false and had mental torture finally | Best Buy review from Plano, Texas

1.3
Details
I purchased UNLOCKED and no contract IPhone 4s on 12/24/14 after 2-3 times confirmation from online sales/support agent on Bestbuy.com site and she/he confirmed that it is an Unlocked phone having no carrier association to it and I confirmed with second agent as well and that i did 3 times confirmation from same agent after first one. finally I purchased online the phone and picked up from store on 12/26/14. The Store person was looking strangely and could not find the phone on pick up rack so she told me to go to mobile dept but since there were already a big line/*** there i asked her if she can help me as its just order pick up. She came with me and spoke to mobile guy there but seems again some confusion amongst themselves but finally one guy got up and took iPhone 4s and gave to her which she later on passed on to me. However after opening it i found its having Sprint microsim in it and my T mobile was not accepted. So i called BB they said its Sprint through which I can unlock. So i spoke to Sprint guys as usual they are the worst provider on earth in terms of service and customer service. They said contact apple when I spoke to apple they redirected back to sprint. Now that 3rd level of person i spoke after 2 hrs and finally he said he raised a ticket to unlock the phone as it is having clean IMEI and not stolen (Mind you I purchased on line brand new iPhone). After all this I called next day to check when i will get email/procedure to unlock Sprint support said it was never a case and they never raised any ticket neither that is policy and we had big arguement. I provided hime number of agent who's Id i asked earlier but he said the person is specialist but no policy and no ticket raised to unlock. So they asked me to call Best buy. After 2 attempt finally BB customer manager i could get hold of and was again saying he cant do anything since its locked by carrier (OMG) its like mental torture and having high Blood pressure I could hardly control on it. Finally he offered me $50 gift card as consolation by saying its mistake of their agent what a ***! my wife suggest to give up and dont bother and return the phone. SO i went to store to return.. Customer service said they cant take that phone and asked me to go to mobile dept so I did. I waited for 45 min in line waiting to RETURN my iphone which i purchased online and picked up in store. Man I tell you. I was running out of water from mouth with all this exerience. After that mobile guy called me and he could not understand what is the issue. He took me back to customer service and then to checkout seems some confusion amogst them itself. God knows what best buy is upto or running their business. Finally he asked me to follow as FINAL step and sent me to Pick up dept asked me to wait and at last said he doesnt have unlocked phone so i need to come back. I said i want to return my phone and want my money back. Then he said ok go to pick up dept and get refund. So again that lady on the pick up counter could not revert my transaction as she could not find the bar codes or so. She went back to the same mobile guy and asked me to wait. finally she came back and did something and then produced return receipt and said my money will be deposited back to my card. I was like thank god finally I got my own money after spending almost total of 1 full day of efforts continously (Personal calls, Personal phone usage, internet usage, gas, waiting time , explaining case to almost 20-30 support/sales/agent/store/checkout persons) . I decided not to buy anything from such a *** store! Hope you guys may not get such a experience. Anyways last worst experience of the year 2014!!! Hope new 2015 will bring good time !!
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Review
#576905 Review #576905 is a subjective opinion of poster.
Cons
  • Your bait and switch tactics
  • Slow to assist
  • False information on website
Reason of review
Poor customer service
Loss
$162
Preferred solution
Deliver product or service ordered

Bad service | Best Buy review from Leesburg, Virginia

1.0
Details
The best buy coustmer service is really bad ...we went best buy to buy tv ...nd they say we not have rite now u can order that's fine we say we order the tv nd we say that we pick up he say ok after did every paper wrk nd payment then he say Holdon let me see ....after few minute the employee name David say that u have to pick up sterling ....we say that why u not say before u did the payment ...nd then he lieing he say I did but he don't ...nd we want money back we went to Costmer service I don't remember the girl name she is terrible no sense no respect nothing she don't even say that I apologize she so rude nd then she blaming us we gonna say that better u everyone went to a sterling best buy leesburg best buy service is really bad ...
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2 comments
Anonymous
#935469

If you write a review or comment, PLEASE PLEASE PLEASE write in a language we can understand.

Tom
#933704

I have a headache just trying to read this mess. Merry Christmas!

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Review
#576680 Review #576680 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
I order on Phone after confirming all the details and they sent me the wrong phone. When i reported it they told me they have reshipped the correct phone which they never did. Once again i reached out to them and they reshipped me the phone and i received same wrong...
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1 comment
Tom
#933709

These things REALLY need to be separated...there IS a difference in dealing with a Best Buy store and Bestbuy.com

Review
#576426 Review #576426 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
i ordered a cotton candy maker online and delivery was "guaranteed" for dec. 23. the item never came. i called on it on dec. 29th. customer service had no clue what happened to it and said they could get it to me by jan. 2. i asked to speak to a manager and after 3...
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2 comments
Tom
#933713

Once again...this is an online issue that caused problems for a store that couldn't help the customer.

If you need a Christmas present, and it's after December 14th, you're better off dealing with the STORES. You can purchase the item right out of the store ON THE PHONE, and then just come in and pick it up.

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Review
#576016 Review #576016 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Get me my product overnight and a credit or gift card or something to show that they regret my daughter not receiving her Christmas gift.
Tags
  • Terrible Phone Customer Service

Best Buy - Gift Card Review from Atlanta, Georgia

Both my husband and I where going to buy otter boxes for our brand new phones . First the sales rep sent us to the wrong location for the screen protectors , then they were out of the product to boot ! Finally we settled on one that would work . We get to the counter ( which has 3 lanes open and a line of people ). I also had a gift card , brand new never used which had 25$ on it . Which by the way I confirmed 2 months previously . I slide the card and it says I have only 8$ on it ! What?!?! I of course call and the woman from the gift card states that it was used but that she couldnt see when or where . And that I never called to confirm anything because " everything is logged and recorded". So I told her great then pull up when I last called . She said she couldn't . I asked her when did I spend the money and she said she couldn't see but that I had . What?!? That's *** ! Needless to say after arguing and getting no where we decided not to buy anything and leave . I am boycotting this store , the only reason I went was because of the gift card. I will NEVER buy anything from Best Buy! EVER!!!!!!
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Review
#575965 Review #575965 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Pricing issue

$170 For Geek Sqad Protection Plan for Cell Phone is A JOKE | Best Buy review from Puyallup, Washington

1.0
Details
Wow, I will never purchase anything from Best Buy again. Was a bad place to get a cell phone. They lied about the $170.00 Geeksquad Protection Plan. They told me if anything happened to my phone I could bring it in and they would just give me a new one, well, not the case... I have to apply for it on line and pay $108.00 for them to ship a refurbished phone to me within a few days and then I ship my phone to them and they decide rather or not they want to cover it. If they do they will refund my $108.00. LOL. Moral of this story, Don't be as dumb as me and ever purchase protection plans through Best Buy or believe anything they say. Or probably from any other store... I know I wont...
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1 comment
Anonymous
#935471

Ever hear of reading the Terms & Conditions of service plans?

Review
#575934 Review #575934 is a subjective opinion of poster.
Cons
  • Your bait and switch tactics
  • Customer service
  • Slow to assist
Reason of review
Not as described/ advertised
Loss
$270
Preferred solution
Deliver product or service ordered
The Best Buy Store at Fairless Hills, PA sold me a MacBook Pro for $1200 with a ream of printer paper inside instead of the laptop. I immediately emailed the Customer Service Department on Christmas morning (since it was a present) with the fraud. I received a reply...
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6 comments
Anonymous
#1304612

I've had my credit card info stolen here also.

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Review
#575441 Review #575441 is a subjective opinion of poster.
Service
Best Buy Replacement
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Macbook Pro
1.5
Details
I bought a TV for my mother for Christmas and had it shipped to her house. When it arrived, there was no issues with the box, no visual damage. When she set the tv up, it had a big black line through the screen. I called 1-800-BESTBUY and they switched me around to a...
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1 comment
Tom
#935626

I agree...and you should be compensated for your trouble and aggravation. In all my years with Best Buy, I have been able to successfully negotiate sales and deliveries of product, from the store and warehouses, over the phone and through the web site to MANY destinations.

It's not as easy as it should be, but it can be accomplished! The same can be said for performing customer service.

All it takes is the proper mental attitude and a determination to succeed for the customer. I'm sorry you didn't visit my store.

Review
#575359 Review #575359 is a subjective opinion of poster.
Pros
  • Employee at store who helped me
Cons
  • Treatment from 1800bestbuy
Reason of review
Poor customer service
2.8
Details
They do not keep their promises. No attention to details - Best Buy review
They do not keep their promises. No attention to details - Best Buy review
They do not keep their promises. No attention to details - Best Buy review
A couple weeks ago purchased washer & dryer. They said they will call to inform time of delivery. The day of delivery was was December 26th 2014. It turns out that they do not up date the phone number, they had for us on file. This important detail was discovered ...
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1 comment
Tom
#935627

I don't know about Denver, but our warehouse didn't deliver anything on 12/26, anyway...they were closed.

Review
#575173 Review #575173 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution