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Delivery service | Best Buy review from Cumming, Georgia

1.3
Details
Was to have a LG refrigerator to be delivered as of 9:20 but no call after that. Started calling around couldn't get a straight answer finally called again said truck broke down. No sorry, no call and no attempt to give an update. Going tonight to stop delivery and get my money back. No customer service with this company. Will never buy a thing again.
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Review
#1588946 Review #1588946 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund

Bait and Switch | Best Buy review from Hempfield, Pennsylvania

1.0
Details
On Saturday July 13th my daughter picked out a laptop that she liked at the Greensburg, PA Best Buy. The sale price was $699.00. She could also get an additional $100.00 off with a student account. We told the sales rep that we would order the laptop the next day after my daughter started her student account. On Sunday July 14th, the price of the same laptop was now $850.00 with no student discount. I called the store and was told that the sales end on Saturday evening. I feel that this was a bait and switch as the sales clerk never mentioned that the sale would end. I guess I'll shop Amazon from now on.
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Review
#1588116 Review #1588116 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

Beware of Short Return Policy | Best Buy review from North Las Vegas, Nevada

1.0
Details
They only have a 15 day return policy on electronics and WILL NOT modify it. Tried to extend for an additional 15 days to allow time to get the TV installed and the answer was NO, after 4 hours on hold, transfers, speaking to customer service, etc. No budging for the extension. Ended up returning the unopened TV and will never buy from them again. Stick with Amazon or another seller with reasonable return terms
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Review
#1584215 Review #1584215 is a subjective opinion of poster.
Service
Best Buy Customer Care
1.0
Details
They will knock you down in the store trying to sell you something. Gob forbid you need to call back and talk to a live person. Call customer service its like connecting dots. They pass you from one operator to the next. Worst case of customer service. That's what...
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1 comment
Anonymous
#1735161

I don't think sears went under due to phone system but gob forbid we question that right now. What will end brick and mortar retail stores is self absorbed me me me customers.

Review
#1582403 Review #1582403 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
after 1-1/2 hrs on hold and bouncing around fianly got a real person who gave a ***
1.5
Details
My husband went to Best Buy for a new computer. What a disappoint! The sales people made us believe that if we took the warranty we could call geek squad to come to our house or in store service on anything and there would be no charge because of the purchased...
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Review
#1579287 Review #1579287 is a subjective opinion of poster.
Service
Computershare Customer Care
I bought a dishwasher this week from Best Buy on the 4th of July. I had to contact the Geek Squad to talk about the installation. I gave my order # to the Geek Squad tech and he told me that the installation was included and free. I asked him a couple of times! I have...
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Review
#1579164 Review #1579164 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I purchased a HDTV antenna system that was supposed to work 75 miles from Best Buy. I tested it and found it did a poor job of receiving channels being broadcast 28 miles away. I repacked everything in a pristine state. Unfortunately I did not see there was a 15 day...
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2 comments
Anonymous
#1713904

You told the Best Buy Manager that he would loose a customer for life if he did not make an exception for you? Really??? Seriously???

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Review
#1579135 Review #1579135 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Intolerant and inflexible policies and uncaring staff
  • Customer resolution was terible
  • Customer service horrendous
Reason of review
Return, Exchange or Cancellation Policy
Loss
$128
Preferred solution
Full refund
Tags
  • Best Buy Return Policy Is Poor
1.0
Details
PLEASE READ THIS BEFORE YOU BUY AN APPLIANCE FROM BEST BUY Unfortunately I made the mistake of purchasing a 65 inch Samsung TV from Best Buy last July. At the same time I also purchased a two year extended warranty. About 3 months ago the picture would go black then...
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Review
#1574910 Review #1574910 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$800
Preferred solution
REPLACE DEFECT TV

Cannot repair 2yo washer | Best Buy review from Warren, Indiana

1.0
Details
On june 12 called and got first reapair app. It was cancelled due to having no parts 5 parts and 6th visit sceduled, still not repired Waiting on 2 more parts to arrive Spoke with escalation dpt who said all technician had to do was deem washer Unrepairable in his notes AND IT COULD BE SWAPPED OUT Tech said his boss told him if he does that, he could lose his job!!!!what??? So after 5 visits and 5 parts, washer has not worked since 6-10 I bought the extentended warranty..what good is iit? I am a senior on limited income with an adult handicapped child I am in desparate need of working washer. Its an LG front load from BEST BUY.
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Review
#1573600 Review #1573600 is a subjective opinion of poster.
Cons
  • Everything else
Reason of review
Warranty issue
Loss
$850
Preferred solution
Swap for new washer
Tags
  • Complaints

Best buy is careless they will bring your stuff to u damaged

Best buy well lets just say dont let them deliver anything to u cause they will bring it damaged and say it wasnt them smh they try to blame it on the warehouse so u mean 2 tell me everything in the warehouse is damaged cause this aint the first time and i aint the only one ..i have alot items deliverd to me from many places and best buy is the only place that delivers damaged items smh maybe get some delivery ppl who can lift things and wont damage ppl items that they pay for with they hard working money
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Review
#1571093 Review #1571093 is a subjective opinion of poster.