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Best Buy - Manager Review from Tulare, California

1.0
Details
Ordered a washer and Dryer. Was told it would be dele versed on Saturday. Saturday morning at 8am was called and told they did not have my washer. I asked how long it would be they advised it was on back order. I asked for my money back and was told I had to wait for my order to come in before they could refund my money. Had to literally tell the Manager that I would not leave without my product or my money. It took me almost two hours of arguing but they finally put the money on my debit card.
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Review
#614757 Review #614757 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Order processing issue

Refund | Best Buy review from Overland Park, Kansas

1.0
Details
purchased a phone charger for 19.99 + tax = approx $21.60.. As it turned out the device I purchased it for was faulty. I should mention I have spent quite a bit at this good for nothing piece of *** business. I've developed memory problems of late that I have been seeing a doctor for. I lost the receipt but I assumed they would be like every other store I have had this happen. Didn't even bother asking for a refund just a store credit. I was tol since I had opened the package they couldn't do anything to help me. I should have learned my lesson when I bought a 55 inch tv and a sony blu ray player that didn't work and they wanted 50.00 to update it. I have now learned my lesson whe it comes to best buy. I will rot in *** before anyone I know, family of mine, or me ever sets foot in that store again. I have seen ratings of stores and was never sure how to rate the worst. The number 1 worst is definitely Best Buy 2. Best Buy 3. Best Buy 4. Subway 5. Best buy 6. Best Buy 7. Joe's hamburgers 8. Best Buy 9. Best Buy 10. Bill's Toilet paper is Us. For a crummy 21.80 store credit I will do everything in my power to make it cost them 5,000.00. Since I didn't need it tossed it up in the air and left it there!
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Review
#613345 Review #613345 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Lousy service
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund

Best Buy - Manager Review from Concord, New Hampshire

Bestbuy in concord, nh has terrible customer service. The manager, Sean cochrane is the worst. Won't honor he company's price match policy, even when asked to match another bestbuy.
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1 comment
Anonymous
#1183825

I've dealt with Mr. Cochrane for at least a decade and a half.

He also helped our son choose the parts to build a tower computer. We have found Mr. Cochrane to always be professional, ethical, courteous and very customer-oriented. We have had a few technical problems with computers over the years-- as, of course, can be expected-- and he has always taken the time to ensure that we leave the store satisfied.

Sorry to hear that your experience was less than stellar. In 15 years, mine has never been.

Thank you, Mr. Cochrane, for giving customer service in an era when it is too often lacking.

Review
#612746 Review #612746 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Pricing issue

Cell Phone Review

I bought my granddaughter a cell phone from there at Christmas it stopped working and return it in January and on March 22nd it stopped working again and they wouldn't exchange for the same phone. I have spent thousand of dollars there . I'm really upset with them. Angry grandmother.
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Review
#612309 Review #612309 is a subjective opinion of poster.
Reason of review
Warranty issue

Best Buy not responsible, or irresponsible.

I purchased 2 new phones along with the 2 year ATT mobile plan from Best Buy in Brainerd MN in Jan. 2015. The salesman, Jeremiah, at the Kiosk seemed very knowledgeable & likable and said we were getting a great deal. New phones and a better plan for way less money. Going from about $140-145 per month to $105. per month. I asked him twice, does that include ALL fees, and he says yes, other than the first month which will have an extra fee on it. The recurring fee is now at $135.00 per month. I was quoted $105 per month for 24 months. Had I known that was not true, I would have shopped Verizon & Sprint. So now I am paying, over the contract $720.00 MORE than quoted. I went to the store, asked for the store manager. He says, Oh, mobile is separate from the store. Funny, they all wear Best Buy stuff. Anyway I talk to that mgr who kind of listened and kind of did nothing. He said I would hear from them about making it right. Months have gone by, and no "making it right". Bottom line, I will tell everyone I know that Best Buy Lies!
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Review
#612189 Review #612189 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$720
Preferred solution
Let the company propose a solution

Best Buy - Shipping Service Review from Birmingham, Alabama

1.0
Details
I purchased a laptop online and paid extra for guaranteed shipping 2 day. Later on the day AFTER I paid i recieved an email saying the item was backordered and they possibly might get it next month! So I called to cancel my order. I was told I can't cancel my order because it is pending and will remain that way until it ships. Even though this wasn't the case when i ordered!! So now I have to wait possibly months, if ever, they get it back in stock. And I am out hundreds of dollars bc it has been taken out of available funds at my bank and I can't purchase elsewhere because they have my money tied up! This hasn't been my first horrible experience with best buy but I can promise you it will be the last. It will be a cold day in *** before I ever buy another *** thing from them. And as soon as that laptop gets here, it's going straight back. I don't care if they are the last store in the world that sells electronics I would rather scratch out a *** message with a rock in the dirt.
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1 comment
MattD78
#960669

I would double check with the bank. It is possible that what you see on the statement is simply an authorization.

Basically when you place the order Best Buy goes to the bank and asks "Can we have this money?". Your bank then says "Sure" and Best Buy is then authorized to remove the funds. However until an item ships companies cannot actually take the money. So Best Buy has been authorized to remove these funds at that time.

So if it is an authorization it will simply drop off of your statement and when Best Buy ships the laptop will become an actual charge and remove the funds.

First thing I would do is contact the bank and double check this. The bank can not only tell you if this is an authorization but if it is an authorization can tell you when it will fall off.

If it is an actual charge then I would check with your state's rules on when a company can remove funds for items that have not yet shipped because in most states that should be illegal and it could also be a federal issue.

Do not assume just because the balance on your account is lower that this is an actual charge however, authorizations and charges look exactly the same on a statement. The only way to tell is behind the scenes by an actual bank employee because they can see the drop off date (possibly customer service with Best Buy but I don't know what their order system looks like so I cannot guarantee they would see this).

Review
#610239 Review #610239 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

BEST BUY ADDS HUGE INTEREST TO MY LAST PAYMENT!

I have had an account in good standing with this company for over two years. Just when I prepared to make my last payment of just over 50.00 to clear up the account, I received a bill for 247.00. They added 188.00 interest to my account for no reason. When I called about this the supervisor said I was making it look like they were trying to take advantage of me and was very rude. This is the LAST time I will ever do business with them again. I am a Veteran and A senior citizen and plan to complain to the North Carolina Attorney General for their action on my account. I am sure they will try to collect, but I will fight them for the rest of my life if necessary.
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Review
#609698 Review #609698 is a subjective opinion of poster.
Pros
  • Nice staff
Cons
  • Billing
Reason of review
Taking advantage of Elderly
Loss
$188
Preferred solution
Full refund
Tags
  • Best Buy Customer Service Nightmar

Best Buy - Sales Manager Review from Doylestown, Pennsylvania

1.0
Details
We came to buy a 65 to 70" TV and the sales people were too busy talking to each other to help us, then when they finally did start to help us they would start talking to other customers that came up to ask them questions instead of talking care of us first, then we asked to talk to the manager who the sales girl said didn't have time to talk to us so my husband went over and asked him about the TV we knew we wanted. He was in a rush and one of our questions was if he could include a remote for the display which was missing one. He said that he could only give us half off a remote. Then he rushed off. I can't believe how rude, rushed and bothered the staff seemed having to make time to answer questions to see us a TV. Rude.
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2 comments
Anonymous
#959789

I am a female sr. citizen who needed a new tv for my bedroom.

went to best buy and was completely ignored while there were sales associates who were available to help me . so went across the street to Sears where a very polite young man assisted me, gave me helpful advice and got the sale..I will never purchase anything from Best Buy

Anonymous
#959782

Serves you right for going to Best Buy. What did you expect?

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Review
#608430 Review #608430 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service

Best Buy - Manager Review from Los Angeles, California

1.0
Details
I purching a big screen Tv on 2-23-2015. The TV was delivered to my house on 2-28-2015. I found it was too big to fit my living room, so I decided to return it. I went to the store were I purchesed today (3-12-2015). They refused returning. I was told by the manager that the date count from the purchesed date, not from the delivered date. I am so upset about this. It does not make sense for me. Since they have 15 days returning policy, I have never thought that I will be a problem return it since I only have the TV for 12 day. My order number is 1115054584730. What I can do for this? I may have to hire a lawyer to sue them even I don't want to.
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Review
#607635 Review #607635 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

High end dishwasher and I'm a Best Buy Elite PLUS member

When I purchased the item online, the website implied that that the old dishwasher would be hauled away and the new one installed. Turns out, the old one can only be hauled away if it is disconnected. Nothing was said when the item was purchased, and it was also implied that the dishwasher would be installed. Delivery person said that this confusion is common as the store's policy is NOT STATED when you are shopping online or during the purchase procedure. If another store included installation in their price, and was higher than Bestbuy, I would still have bought from other store.
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Review
#606483 Review #606483 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Online purchasing does NOT inform you that installation is not included or that even though you can check to have your old appliance hauled away, it must be disconnected (dishwasher).
Preferred solution
Price reduction