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High end dishwasher and I'm a Best Buy Elite PLUS member

When I purchased the item online, the website implied that that the old dishwasher would be hauled away and the new one installed. Turns out, the old one can only be hauled away if it is disconnected. Nothing was said when the item was purchased, and it was also implied that the dishwasher would be installed. Delivery person said that this confusion is common as the store's policy is NOT STATED when you are shopping online or during the purchase procedure. If another store included installation in their price, and was higher than Bestbuy, I would still have bought from other store.
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Review
#606483 Review #606483 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Online purchasing does NOT inform you that installation is not included or that even though you can check to have your old appliance hauled away, it must be disconnected (dishwasher).
Preferred solution
Price reduction
I work for an alternative school and have purchased many thousands of dollars of electronics for our school from Best Buy. From projectors to apple TV's, and have been treated fairly. My latest purchase was 4 flat screens to hang in classrooms. I purchased them in...
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8 comments
Anonymous
#1309065

So by YOUR math, as a teacher no less, you expect that a business is going to return an item well over 60 days past the return date? There is no company that is going to give you ANYTHING that long after the purchase.

YOU are just being lazy and ignorant. As a teacher look at what YOU are saying PLEASE!!! It doesnt matter how much money YOU have spent. It doesnt matter WHAT you use those items for.

As far as THEY are concerned YOU are trying to SCAM THEM for a TV. Because THAT IS WHAT IT LOOKS LIKE!!! For all they know YOU picked up a BROKEN TV and are trying to switch it out. At their cost!!!!

Sorry but YOUR version of events CANNOT be believed!! You have no one to blame but your fellow customers who have done EVERYTHING they can to rob,scam,and steal from businesses. So much so that NO ONE is believed. While YOU think its unfair YOU have only yourself to blame for waiting as long as you did.

THAT is 100% on YOU. So before YOU go blasting THEM for NOT giving you your way, understand that it was YOUR responsibility to return a defective item within the time frame they have given you.

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Review
#606273 Review #606273 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund

Best Buy review: BAIT & SWITCH

I attempted to buy on-line for in-store pickup an Asus - Xonar DX PCI Express Sound Card - Black Model: XONARDX SKU: 2963455 advertised as on sale for 83.95. I made 3 tries over a week. After going through their rigmarole of reentering billing address, then Paypal, when I pressed the "place order" tab at the end the site said it was no longer available / sold out. They should take the ad down if they can't fill orders on it. It's a waste of time, and bad faith. I can understand selling out of something. But don't keep pushing it!
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Review
#606229 Review #606229 is a subjective opinion of poster.
Reason of review
Order processing issue

Best Buy review in Cleveland, Ohio: Terrible Trade In

I tried to sell three of my games to Best Buy, and they were asking for and ID. So my dad gave them his drivers license and they said they needed another ID. Who carries two picture ID's? So we had to end up walking out with the games we walked in with and not what we came for. It was good service, they cant do anything about the lousy set up that prevents customers from doing what they desire to do. This left us very upset and they probably wont see us in there for awhile. Good job gamestop for earning yourself more customers.
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Review
#605470 Review #605470 is a subjective opinion of poster.
Reason of review
Poor customer service

Return Policy Review

Was not able to return computer that was impossible to set up. Store credit only. Unheard of in America!
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Review
#605192 Review #605192 is a subjective opinion of poster.
Reason of review
Bad quality

Ups won't deliver to my apartment,and best buy gives me the runaround

i purchased a samsung galaxy tab 4 16gb 8 inch black tablet,as well as a tablet case, a stylus and a micro sd card from best buy who also gave me a gift card to use in their words in case i wanted to take the items back, they would put the amount i spent back on the card to use later, meaning that i would be forced to spend my money in their store, even if i didn't want to i was informed that my product would have to be delivered to my place,after i requested to pickup the items in the store,after a little reluctance i said fine so the delivery date came and gone, no packages so when i inquired about the status of my delivery they claim that no one was home to pick up the items ,an outright lie and as a result sent the items back to the warehouse this is why i was reluctant to have my products shipped home i left my phone lines clear and i was home waiting for these items, no phone call ,no notice saying they even made attempts as it turns out, they won't even come to my door because of "safety reasons", i live in the projects and they are reluctant to deliver in my area because a chinese food deliveryman got killed around it,as messed up as that is, it has nothing to do with me and me products being delivered,not only is it infuriating ,it's also discriminatory as well oh and the card i mentioned earlier will contain the refund of the item purchase prices,but now i'm having issues with best buy regarding this refund,they claim that they haven't recieved the products when the ups tracking number tells me that they have i'am a very pissed consumer
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Review
#604340 Review #604340 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Problem with delivery

Other Product Review

My wifes SS# was used to open a credit account at the Hurst tx store and when the police went to get video evidence of fruad the security department of store had erased video instead of saving it for the officer. I guess covering up fraud is easier than dealing with it, on the bright side I got 5 rewards points.
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Review
#604313 Review #604313 is a subjective opinion of poster.
Reason of review
Poor customer service

Never buy from Best Buy

1.0
Details
Will NEVER buy from Best Buy again. Here is one for you. My 10 year old son saved up for 4 years to purchase an iPad. We purchased the iPad, it was shipped to us. It required a signature and no one was home when the UPS guy came. I had my son give him a call in order to get him used to dealing with people on the phone. He was hung up on 4 times. FOUR TIMES. I finally called. I was flaming. They were unable to reroute the iPad to a different address so it was returned to them. Once I saw on my tracking number that their warehouse had received it, I called them to have it routed to my work address instead. It arrived promptly. However, a couple days later when checking the bank accounts, I noticed they had also refunded the money to us. I waited a couple of months and they did not correct the mistake. Out of showing my son what the right thing to do was, we called them to tell them of their mistake. What did they offer us in return? First of all, in order to tell them I waiting on the phone for 45 minuets and was transferred 3 times. Then, they offered a $10.00 gift card. How nice. Best buy has horrible customer service and should probable get their processes and procedures figured out. Don't purchase from these guys.
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2 comments
Anonymous
#954179

You had an issue with UPS and got a free iPad from Best Buy and you're pissed at Best Buy? Wow.

Anonymous
#954182
@Anon

Yeah, that threw me off too.

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Review
#603560 Review #603560 is a subjective opinion of poster.
Product
Best Buy Gift Card
Cons
  • Bait-and-switch tactics
  • Poor customer service
  • Not enough stock
Reason of review
Poor customer service
Preferred solution
Full refund

ANOTHER ANGRY BEST BUY CONSUMER

1.0
Details
FIRST, I AM DISABLED AND AM HOMEBOUND. I RECENTLY NEEDED TO PURCHASE A NEW TV AND WAS ADVISED ONLINE BY A BEST BUY AGENT TO PURCHASE A "SMART" TV BECAUSE I SPECIFICALLY WANTED TO ORDER NETFLIX I DID ALL THE NECESSARY FILTERING AND LISTED UNDER "SMART" TV'S WAS THE SAMSUNG TV I PURCHASED. I WENT BACK AND FORTH WITH THE AGENT REGARDING THIS TV BEFORE I MADE THE PURCHASE AND IT TURNS OUT IT IS NOT A "SMART" TV. WHY WAS IT LISTED UNDER THAT CATEGORY? WHY DIDN'T THE AGENT KNOW THAT NETFLIX COULDN'T BE WATCHED ON THIS MODEL? I AM VERY ANGRY AND IF I COULD CONTACT SOMEONE WHO COULD ACTUALLY DO SOMETHING I, OBVIOUSLY, WOULD. THEIR CUSTOMER "SERViCE" IS AN OXYMORON.
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Review
#602788 Review #602788 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Best Buy review in Milwaukee, Wisconsin: Automatic renewal of software for a computer I nolonger have.

Beware of Best Buys automatic renewals on the Best Buy credit card. I was never notified that it was renewed like I was in the past because I nolonger use that computer. When I got the bill on the Best Buy credit card I notified Best Buy and the Geek Squad said that they would remove the charge. They never removed it and now I am getting late payment charges. I have contacted Citybank and unlike other charge cards they will do nothing. I closed the account! Best Buy can add anything to your card and Citybank will do nothing. I am waiting for this to go to collection. Citybank will also call you with a pre-recorded message every day. I will never deal with either company.
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Review
#602663 Review #602663 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Poor customer service
Reason of review
Problems with payment