Best Buy
Reviews and Complaints
THE WORST Customer Service
Best Buy has very poor customer service
- Inaccurate info give by both the store and customer service
Preferred solution: Full refund
Bad return policy
I tried to return some Sony wireless headphones I bought my wife for Christmas. Purchased on December 14th 2017 and tried to return them on January 18th 2018.
I explained how they worked fine at first then wouldn’t hold a charge. I was skeptical about buying them but the salesman said I could return them if they didn’t work out. They wouldn’t let me return them with receipt or give me in store credit or even exchange them. I asked to speak to a manager he said the same.
Gave me an 1-800 number to call and said good luck sorry. I told him my family and I will never spend another dime at worst buy!
They could care less! Buyers beware!
*** customer service
Preferred solution: Let the company propose a solution
Hideous
Dead computer 17 days after purchase.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer1996 website
Preferred solution: Deliver product or service ordered
Complaint
So i purchased a tablet o. DEC 23 CASHIER RUDE AS EVER.
OPEN UP CHRISTMAS DAY IT DOESN'T WORK. I TAKE IT BACK THEY SAY THEY CANT TRACK CASH. WHEN I CHECKED OUT THE CASHIER SAYS DO YOU HAVE BEST BUY REWARDS I SAY NO, WHAT IS IT, SHE SAYS NOTHING..
WELL NOW MY 7 YEAR OLD HAS a broke tablet an im out my cash. Best buy is horrible
Appliance Delivery - Not
Preferred solution: Let the company propose a solution
Horrible customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst experience ever!!!!!
Preferred solution: Let the company propose a solution
Faulty dishwasher install and horrible customer service
Preferred solution: Let the company propose a solution
Terrible Best Buy Customer Service
- How i was treated by customer service and manager
Preferred solution: Price reduction
New dishwasher not level
My new LG dishwasher was installed 2 days ago. I had ordered 3 new appliances.
Today, when I went to wash dishes, the dishwasher wouldn't close, it keeps popping open. I'm told it is probably not level. Now my service appt isn't for 6 days. Nice to know I spent $149 on install and I can't use it for a week.
It took 4 calls to get the appt scheduled. One representative disconnected but didn't return my call when my phone number was entered on the order number I had supplied. Why am I supposed to type 100 words when I don't need 100 words to get my complaint across?
Is this to keep people from submitting complaints? Do you think this will deter people from voicing their dismay?
Preferred solution: Deliver product or service ordered
Couldn't get anyone to answer questions.
- Prev
- 1
- ...
- 125
- 126
- 127
- 128
- 129
- ...
- 315
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Best Buy has a 15 day return policy, this is clearly stated at check out and on the receipt. Also after that return policy as someone else stated that is what manufacturer warranties are for.
Complain to the manufacturer of the product.
Send them a letter regarding your issue.