customer service store service customer geek squad phone manager order money people

Best Buy - Cell Phone Review from Calgary, Alberta

1.0
Details
I went to bestbuy mobile in chinook center, calgary, alberta. There were 2 staff serving 2 customers at the time i got there. I waited for 10 minutes and finally someone asked how they could help. I needed to purchase outright a pay as you go phone. I was told to wait 10-15 minutes. 45 minutes later i was sighing and displaying my frustration. The other associate saw my frustration and asked what i needed. I told him and he opened the case to see they were out of stock. He went back to helping the customer and i asked if he could please call another store to see if they have one. It was now 40 minutes before closing. He called southcenter and got no response and couldnt tell me if they had any. Long story short i ripped over to southcenter mall and was going to bestbuy when i saw another mobile boutique by a totally different company. They had my phone in stock and were very fast at selling it to me. Bestbuy lost my business on this sale and i would NEVER RETURN. Its also worth mentioning while i was waiting at bestbuy i would guess about another 5 customers came to the line and got fed up at waiting and not even being asked if they could be helped and they left the store before me. The service was awful and you are losing tons of business the way you are operating. This is absolutely rediculous service.
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Review
#682277 Review #682277 is a subjective opinion of poster.
Reason of review
Poor customer service

Problems with the iPad that has been returned 3 months ago!!!!!!!! | Best Buy review from New Rochelle, New York

To Whom It May Concern: I purchased an iPad with a warranty. The iPad broke so I called best buy and they sent a new one and a box to send back the broken one. A couple months later I received a email saying that they would charge me $214.75 if I don't disable the locks on my old iPad. The problem lies were the iPad screen had froze. Now if it didn't freeze I would never have to be writing this. The Geek Squad gave me a plan number of 5234011255. I don't know why any time I speak to an agent about the problem I would give them the number then they tell me it's not nessasary. I could not turn on the iPad &&$because the screen froze, I wouldnt need the geek squad if screen didn't freeze. Thursday 8/9/15. I spoke with at least 5geek squad agents and each one gave me a different answer. Then one actually told me that go to the store where I bought it cause they have my old iPad there. I did not send it to the store. I don't know how *** these people think I am. If they want to get rid of me it s not nessasary to lie to me! The only passcode number on It was '1012'. Can someone please get in touch with me. I know there just waiting the 30 days to collect the $214.75. I know I I have done everything they told me to do and they don't answer me but yet they send the same letter telling me that they are going to charge me $214.75. I don't know who else to contact. Well I am going to forget about using the e mail and go to the executives and bother them by phone I know for sure I will be the last person they want to talk to about a lousy $214.75 . Thanks for listening, Mrs. Laurie Vollmoeller
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Review
#680883 Review #680883 is a subjective opinion of poster.
Reason of review
Warranty issue
I bought a dishwasher 2 months ago from Best Buy in South Loop Chicago. After XPO, the installation company, installed the Bosch dishwasher and left, I ran the dishwasher for the first time. The dishwasher flooded my floors on the first run causing $3k in damages. I...
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2 comments
Anonymous
#1036866

Good Afternoon,

I am very sorry for the inconveniences you experienced. We are committed to making things right.

Has anyone been in touch with you from XPO to resolve this matter?

I would like to assist you, if not. Please feel free to send me an email with your contact information at jackie.workmon@xpo.com

Again, I apologize.

Best Regards,

Jackie

Customer Care | Last Mile

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Review
#680369 Review #680369 is a subjective opinion of poster.
Product
Bosch Dishwasher
Reason of review
damaged property
Loss
$3500
Preferred solution
reimburse for damaged floors

Best buy, one of the authorised FRAUD companies.

1.0
Details
Best buy chula vista: Cashier Member ID: 3777944485 Sales Manager: Jenny. I chose this title because best buy cashier, employees and managers should be best buy ambassadors. 2 weeks ago I went to best buy chula vista to buy a laptop. After I chose LENOVO Y70, I tried to pay using my NAVY Federal Credit Union credit card (NFCU) but the cashier says that I cannot use this credit card to pay in the store. I tried to cancel my purchase because I don't have cash nor debit but he says that I still can pay with NFCU credit card over the phone when I call citibank. I showed him the NFCU credit card to make sure and he said that he was 100% sure that I can pay with a NFCU credit card. Yesterday, I called citybank to pay my LENOVO laptop and I was surprised that they don't accept any credit card payments. It should be cash or debit. I explained to them what happened in best buy (please see above). They apologized that they cannot help and I have to call best buy to solve the issue because it is impossible to make this payment with a credit card. I called best buy chula vista to speak to best buy sales manager "jenny". I explained to her what happened (please see above). She apologized about what happened and says that everybody makes mistakes and i have to solve this problem and take responsibility for it. WAIT!!! WHAT? so let me get this straight jenny THE MANAGER. You are asking me to mess my credit because I don't have cash and that this will affect my U.S. NAVY command and affect my career and get kicked out because of best buy mistake? best buy!!! how I should take responsibility for your mistake? After explaining to jenny that I cannot return the laptop back to best buy because I have a flight tomorrow morning and my car is in the naval base storage, she was not cooperative and as always replies that everybody makes mistakes and I have to take responsibility otherwise my credit will be messed up. I had to cancel my flight and get my car back from storage to take best buy responsibility and to fix best buy mistake and to keep myself from a bad credit and maybe a job loss. So best buy look what you've done. I had to lose my flight ticket, my storage, wasted hours of my time to fix your and your ambassadors mistake because I care about my credit and since now I have an outstanding credit.
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Review
#678619 Review #678619 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Unattentive employees
  • Customer service horrendous
  • Not responsible
Reason of review
Problems with payment
Loss
$800
Preferred solution
Full refund

Best Buy - Beats By Dr Dre Beats Solo Review from College Park, Maryland

I sent back my broken brets solo which were still under manu factors warranty to geek squad at best buy in the box with wires and all after 2 weeks got a call they needed my reciept which asked if needed a copy the first time now 2 weeks later there ready went to get them and all I got was my beats in a plastic bag no box no wire after 20 minutes they basically called me a liar said I never gave them my brand new box or wire and refused to give me any wire will never go to best buy again thx Joe manager at manawkin nj best buy you have no customer skills
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1 comment
Anonymous
#1808770

Yeah I have boughten stem cards and they don't work and nobody has ever gotten back to me

Review
#677947 Review #677947 is a subjective opinion of poster.
Reason of review
Warranty issue

Best Buy - Dryer Review from Stamford, Connecticut

I was a customer who reached Best Buy on July 21st 2015 and placed an order for a cooking range, a dishwasher and a dryer totaling to $4218.00. Delivery scheduled for July 30 and install July 31. July 23. I get a call saying dryer is unavailable until Aug 12. I informed the sales associate that he can deliver the dryer on 12th but I need the cooking range and dishwasher on 30th as the contractor has to start tempting for counter tops and cabinets in the kitchen. As is now seems to be a norm the guy bungled it and set the whole delivery for August 12. My contractor waited the 30th and 31st with his man and NO Delivery. He charged me $500 for wasting 2 days of his and his men. I contacted Best buy and they say they have things in hand and it will be delivered on August 5th. I get a confirmation email showing delivery of dishwasher cooking range and two dryers. TWO DRYERS!!. Who buys two latest technology steam dryers. On calling Best buy again I got mad (as every call has a hold time of 23 to 27 minutes) and asked them to take the dryers off the list just deliver the cooking range and dishwasher and then I got an email saying we are working on your refund but your free shipping and bundle savings will be taken off (no compensation for the trouble..... No let's add salt to the injury) frankly speaking after all this you think I will mind a couple of Hundred. Since then I am being passed about from department to department with no firm response. Till now I have spoken to 10 different sales associates, assistants, and geek squad members. I definitely intend to make this issue public. Your advertisement says you and your team are here to serve us!!! Does the above seem consistent to the advertisement at all? Madhvi Singh. Order #1115200798888
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1 comment
Mateus
#1017108

So you decided that 9 days was enough time to get major appliances delivered?? Wow.. You are really s.tupid....way to plan ahead!

Review
#677367 Review #677367 is a subjective opinion of poster.
Reason of review
Order processing issue

Horrible, mixed up NON-delivery | Best Buy review from Sandy Hook, Connecticut

1.0
Details
I purchased a cooktop online on July 29, 2015 ($539). I was extremely happy to see that I could schedule deliver for Aug. 4, and installation and removal of the old cooktop would be done at no extra cost. I then received two text messages and a telephone call confirming the delivery. Then on the day of delivery, I received a voice message that the item was back-ordered. Then, about an hour later, I received yet another text that the stove would be delivered today! Could have purchased elsewhere for pickup by tomorrow, for the same price! I canceled the order. Then, to add insult to injury, BB said it would be 3 to 5 days before my credit card charge was reversed. Strange how purchases are done instantly, but refunds take days
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1 comment
Anonymous
#1017124

At that point its the credit card that needs to do the work not best buy ***. If it was cash you would get your money right away

Review
#677135 Review #677135 is a subjective opinion of poster.
Service
Best Buy Installation
Pros
  • Easy order cancellation
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Best Buy Delivery
1.5
Details
Patrick Sweeney‎Best Buy July 29 at 9:55am · Thanks for a non-answer Best Buy! I have deleted my order number! Best Buy Hi Patrick- I would have expected us to communicate any changes with you prior to delivery day and I apologize for this inconvenience. I did verify...
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1 comment
Anonymous
#1070309

If you can buy from anyone else anywhere else I would do so.

My order has been cancelled rescheduled for 18 days later and i have been on hold for 3 phone calls to the service center and each call was transferred to another rep, explained my situation on new call and then put on hold and disconnected each time

I now have over 2 hours in the horrible experience

do not buy from best Buy-(Worst Buy)

Review
#676455 Review #676455 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Delivery sucks
  • Customer service horrendous
Reason of review
Poor customer service
Loss
$1799
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery
  • Customer Service Failure

Poor customer service, unethical, cares more about sales, lies | Best Buy review from Colorado Springs, Colorado

1.7
Details
Do not purchase from this store. If you do, especially do not buy the extended warranty. I purchased and item, bought the extended warranty, and even had the sales manager write down the terms and conditions and the item broke a year later, which is no big deal because things do break. I went back to this store to have this taken care of under the warranty they sold me and they checked-in my item, let it set there for weeks then called me and said they couldn't fix it and all they could do was offer me a "small portion" of what I paid back, but that amount would be depreciated, which means I would have ended up with not even a quarter of I was supposed to put towards a new items. They said they would not replace it even though the literature and brochure says if it can't be fixed, it will be replaced. They said they would not replace it with a comparable item and said the information they gave me originally was wrong. They told me they couldn't adjust the price of the new item because it would negatively impact their sales numbers when competing with other stores and they refused to do anything. I even provided the original warranty brochure that said if the item can't be fixed, it would be replaced with a comparable item and the manager said their literature was wrong and misstated it and they are not responsible for their own typos and mistakes and that's too bad. I explained further to the manager and he VERY RUDELY said if it can't be fixed all he will do is give me a small portion of what I paid back on a gift card and depreciate that and I could buy a more expensive item and pay the rest of the price and the warranty would not even transfer and I had to buy a new one at full price. then he said I could call their legal department if I wanted to sue them to get it replaced under by what their literature said. I contacted another nearby store and they explained that the store on Powers (Store 212) is like this because they are more concerned about sales number than taking care of customers and that store advised me to call corporate. In talking with Corporate, they apologized for that store's behavior and that specific person said she has had numerous complaints about that store and advised me to shop at a different store because that store is "going through changes". Oh, and this was what put me over the edge, one person advised me that it wasn't even worth my time to use the warranty they suggested that I buy a new item and pay for it entirely and buy a Geek Squad Protection Plan in case this happens again but he would not guarantee that BestBuy would do anything different or even replace it. DO NOT BUY FROM THIS STORE.
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Review
#675916 Review #675916 is a subjective opinion of poster.
Pros
  • Cant answer
Cons
  • Customer service
  • Management
  • Unattentive employees
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution

They sold an item i had put aside. with my name on it! | Best Buy review from Westminster, Colorado

1.0
Details
went to best buy last week and they had a line of amiibos that werent supposed to be out till the 31st. 1st screw up. i asked them to put one aside since a was not able to buy it, they put my name on it assuring it will be there when i go back. i go back a week later to get it and they sold it.there wasnt any more left and they said there was nothing they can do. besides the fact that they have too many employees, they are the worst salespeople ever.... store in 92nd and sheridan westminster colorado
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1 comment
Mateus
#1017110

Why do you care if they have too many employees? What's the correct number of employees to have?

Isn't it better to have too many employees than not enough employees?? What kind of s.tupid a.ss complaint is that???

Review
#675668 Review #675668 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$14
Preferred solution
get me my item that i put aside with my freaking name on it.
Tags
  • Selling Your Stuff