Filter by rating :
filters

Camera Review

1.0
Details
I bought two cameras online the store sent a message that they were unavailable. Within five minutes I got an email that it was available. I went to the store and it was not available but they charged my card for them. Last time I do business with this outfit
View full review
Review
#698765 Review #698765 is a subjective opinion of poster.
Reason of review
Order processing issue

Best Buy - Website Review from Montverde, Florida

2.5
Details
I received an Apple watch as a gift that was purchased on line at Best Buy two weeks ago. It is unopened - the box is still wrapped in plastic. Neither Apple or Best Buy would allow me to exchange it for another model. Apple would not honor a purchase from Best Buy. Best Buy would not exchange without an original receipt even though they can track the serial number to it being purchased on their website. Very frustrating dealing with their customer service departments.
View full review
Review
#697837 Review #697837 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Poor customer service

Worst day ever | Best Buy review from Torrance, California

I had the worst experience of my life at best buy in torrance California ...my husband and I went in looking for a t.v. My husband was checking out a 4k display and was pressing some buttons, an associate approached my husband and told him "don't touch it" like if he was a 5 year old child. My husband asked him to say please and the associate got very upset and started insulting my husband , it got so bad that he approach my husband and physically threaten him. All this confrontation happend inside of the store in front of my 7 month old baby. I have never experience something like this EVER. Unfortunately we didn't mention it to the manager on duty. I was in shock and I was startled, all i wanted to do is go home .That associate does not deserve to work for this company. In retail it's all about customer service and I don't want to feel that I can't walk into the best buy in torrance with the fear I might bump into him. I hope this gets to the correct person an action is taken with this matter. This took place sept 9 at 8:00 p.m. In the t.v.department in torrance ca. Am sure you will be able to see the video. If you have any questions please contact me I really need this to be resolved Raquel (***)*******
View full review
2 comments
Anonymous
#1032128

You do realize this is a public site not run by Best Buy, while they may check complaints (tho I'd say it is unlikely) so posting your number isn't the best idea.

Onto my view of the complaint, first the mentioning of your child being there is unnecessary information as it plays no real part on the complaint unless you would have been perfectly fine with the supposed actions of the employee without your child present. Second your husband's request for the associate to say please was unnecessary but didn't warrant any threats so on that I'm can understand the complaint. I'd argue however that getting upset at being told ""don't touch it" like if he was a 5 year old child." is more of a personal issue on how you chose to interpret the way the employee stated it.

Anonymous
#1055992
@Anonymous

Whatever. They had every right to be pissed.

Last I checked, a store's purpose was to sell things. Who the *** is going to buy something they haven't touched or played with? That's the whole *** point of the TVs and things being out on display!

Otherwise they'd just keep them in the boxes and show you a picture. If that employee had said that to me, there would have been holy *** to pay.

View more comments (1)
Review
#697154 Review #697154 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Associate fighting with customer
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Violent Associate

Best Buy stores just care about the money

1.0
Details
I bought an appliance with an extended warranty at a Best Buy store in Houston. When the Geek Squad, Best Buy's warranty unit, mailed me an offer to further extend my warranty, they transposed the numbers on my address. As a result of their error I did not get the extended warranty offer until 4 days after the warranty expired. They did not apologize. They did not offer to make good on the offer because of their error. They simply said that I could not extend because the warranty had expired, and that was the rule, and they could not change it. An honorable company would recognize that the situation was working to my disadvantage because of their error, and they would find a way to remedy the situation. Best Buy does not care about you and me. They do not care that their incompetence might damage you or me. It's all about the money to them.
View full review
1 comment
Dona
#1029742

You lucked-out. Buying extended warranties is a waste of money for almost everything.

Review
#694474 Review #694474 is a subjective opinion of poster.
Cons
  • False advertising of products and not resolving
  • Thir dishonesty or their attitude
Reason of review
Poor customer service
Loss
$750
Preferred solution
Deliver product or service ordered

Remote Car Starter Review

I recently bought a remote car starter from the Onalaska Best buys in Wi. It took 2hours to make a ten minute purchase! I had to finally help the guy order on online. Now I'm really nervous about having best buys put this in my car. Think I will just take it back when it comes and try somewhere else. Also tons of terrible reviews! :(
View full review
Review
#694176 Review #694176 is a subjective opinion of poster.
Reason of review
Order processing issue

Worst service for a company of it's size | Best Buy review from Krugersdorp, Gauteng

1.0
Details
I bought a open-box HP Envy 17" laptop (model: m7-n011dx) that was advertised as coming with Windows 8.1 for $926.00. There was an exact same laptop that comes with Windows 10 (model: m7-n101dx) that was selling for $100 less. But, because I specifically wanted Windows 8.1, I paid the extra and bought the more expensive one. Before buying the open-box machine, I asked a Best Buy consultant if it is safe to get an open-box instead of new. She said that they restore the machine to factory configuration so it is worth it. To my surprise, when the computer arrived it had been installed with Windows 10. I contacted HP to try and help me restore it to Windows 8.1, but the recovery partition was removed so that wasn't possible. After speaking to Mary at Best Buy and Rosana from Geek Squad, all I was told is sorry, they can't help. I need to take the machine to a Best Buy store to fix. However, I am living in South Africa, how do I take it to a Best Buy store? I asked whether they could order me the media discs from HP, which cost $30, and have them shipped to friends in Brooklyn, who will in turn have them sent to me, and the answer was: No, Best Buy can't do that. I still can't believe what has happened. I paid more for an item and received the wrong item and all that was said is sorry, can't help. Stay away from Best Buy.
View full review
Review
#693905 Review #693905 is a subjective opinion of poster.
Cons
  • False advertising of products and not resolving
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
I will provide Best Buy with the serial number of my laptop. Then they must go to HP online and order me the recovery media and have it mailed to me.
Tags
  • Unprofessional

BUYER BEWARE!!! Appliance Service HORRIBLE | Best Buy review from Brighton, Michigan

2.0
Details
Please excuse me if I mess up a bit on the months/dates as this has been an ongoing issue for almost 2 and half months now and its getting to the point we can hardly remember which incident is which. We purchased a dishwasher in May at the Brighton, MI location. A Bosch dishwasher that had good consumer reports and paid in full having it delivered and installed to our home in Howell. After a matter of maybe 6 weeks, the unit stopped draining, cleaning properly and would not run a full cycle. My husband, Kenneth Felkins, called the store in Brighton and explained the issue. They assured him that the unit was a defective one, that this must be a "fluke" but they would be happy to come and replace it with something else of his choosing. My husband goes into the store, with the help of a sales associate chooses another dishwasher (I believe a Samsung), and sets the date for removal of the Bosch plus delivery and installation of the Samsung. This date is 1 week from the purchase date in the store. 2 WEEKS WITHOUT A FULLY OPERATIONAL DISHWASHER The delivery and installation crew is 45 min late for their established 1p-5p time frame they are to be at our home. We have plans that evening that cause us to simply leave our home assuming they are not coming at 5:30 that evening. We reschedule due to THEIR inability to hold the appointment time. The next date is a further 1 week away from the original scheduled installation date. 3 WEEKS WITHOUT AN OPERATIONAL DISHWASHER The second installation date of the Samsung arrives. My husband cannot be home, therefore I leave work early for the 1p-5p timeframe that we are given. The crew arrives at 5:40pm. 40 minutes late! They then proceed to tell me that the dishwasher my husband has chosen, with the help of the sales associate at Best Buy, is FAR too large for the space it is going into. He tells me further, that any knowledgeable associate should know that there was zero way a Samsung would fit in the place of a Bosch. The size difference is well known and of great disparity. The installation crew leaves, and after a call with management at Best Buy in Brighton, I am told to to come and pick out yet another dishwasher. My husband is livid and after much conversation is given a $200 credit towards another dishwasher in the store. 4 WEEKS WITHOUT AN OPERATIONAL DISHWASHER.........and by this time it has begun to smell as it does not drain. Several days later, around my work schedule, I go in and choose another dishwasher. I took with me the measurements that the service man gave me to assure that the unit would fit in the Bosch place. I choose the next upgrade Bosch unit, based on the recommendation of the Manager on Duty. I believe his name was Mike. He set the extraction, delivery and installation date for a further week out, as this again was the next available date. 5 WEEKS WITHOUT AN OPERATIONAL DISHWASHER My husband and son both cancel their plans and he takes the day off that day to stay home and await the arrival of the new dishwasher. When the new dishwasher arrives, we are told that it is too big, won't fit and they attempt to "fix" the old one in an effort to at least help with the smell that is now coming from the unit. It is now discovered that the original installation of the dishwasher was not done properly and this is the reason that the dishwasher has ceased to operate properly. My husband calls Best Buy again, speaks to the MOD, and is told that we are now getting a free dishwasher of our choosing and they set a further delivery date of yet another week out. 6 WEEKS WITHOUT AN OPERATIONAL DISHWASHER Again, I take half a day off to come home and be available to the service crew coming to extract, deliver and install my new dishwasher. The crew arrives at 5:10p, at least only 10 minutes past the scheduled 4 hour window this time, and they cannot remove the dishwasher that was originally installed. They make several calls to their superiors as they don't want to risk damaging my floor or counter top. I call Best Buy in Brighton and speak to John. He and I go over the details of the situation at length. He tells me his wife can help as her position gives her access to knowing more about appliance installation services and the end result is......we need a different crew to come out to the extraction as the original unit was not installed properly and they will not risk damage to my kitchen trying to force it out. John calls and speaks to my husband as well, we are told that he will get us an update by the end of the day but we never get a return call. In fact, we end up calling that Friday to get a final update on what the plan going forward is. 7 WEEKS WITHOUT AN OPERATIONAL DISHWASHER After much waiting and almost 2 weeks go by, a date for installation is set and a "special" service crew is scheduled between 8am and 10am to come and remove the poorly installed dishwasher. That date was supposed to be today. 8 WEEKS WITHOUT AN OPERATIONAL DISHWASHER Today has arrived, no crew showed up to remove the dishwasher. The delivery service with the new dishwasher obviously could not do the install as the removal servicemen never arrived. Therefore I have a dishwasher in my home that smells, is full of water, and does not work. I have a brand new dishwasher in my garage that needs to be installed but cannot be. Rather than risk any other ridiculous mishaps, we simply took delivery of the new unit to avoid any further complications on that end. We have zero faith in Best Buy as a company. We will never purchase another item from this store for any reason. I am appalled at how we have been treated. Not one manager has taken this account seriously enough to follow through on the service portion of the sale. We will be on a crusade to make sure that every single social media outlet, yelp account, customer review, etc has our story front and center. We both work in large companies that operate with a high level of customer service. It is unfathomable how a company as large and as national as Best Buy, can operate like a the 3 stooges. When we tell people this story it seems "made up". In fact my boss has looked at me cross-eyed more than once when I have had to explain why I am leaving early or staying home waiting on a dishwasher. The story itself seems insane. My husband has put in a call today to the Brighton store in hopes of speaking with someone that can help to finish the removal and installation of the dishwasher now sitting in my garage. We are overtly upset, disappointed and disgusted with this situation. 8 WEEKS AND COUNTING...................................
View full review
1 comment
Anonymous
#1056793

The installation is not Best Buy's fault. That is all done via third party.

They are not Best Buy employees. Also if you have a standard 24" dishwasher, any 24" dishwasher will fit. The installer lied to you as both the Samsung or the upgraded Bosch would have fit if they were 24" dishwashers. Once again that was not a Best Buy employee.

Now with that being said, I'm not saying you shouldn't be mad. It is wrong what happened to you, but there's not much the store could do since they literally cannot perform installations.

You actually got some good managers that looked out for you and gave you some good discounts. Unfortunately the third party installation company did not do their part.

Review
#693772 Review #693772 is a subjective opinion of poster.
Product
Bosch Dishwasher
Cons
  • Customer service
Reason of review
too many to list
Preferred solution
Let the company propose a solution

Best Buy Car Audio Installation Review

1.0
Details
Best Buy is awful. Geek Squad tore up the inside of my car when I made the mistake of getting a cd changer installed, they didnt put it in the correct spot and used a cheap kit that broke apart in a couple months and treated me like garbage while I was there and every time I called to complain about it and wouldnt fix it. HORRIBLE COMPANY THEY SHOULD BE ASHAMED OF THEMSELVES!
View full review
Review
#691830 Review #691830 is a subjective opinion of poster.
Reason of review
Bad quality
3.6
Details
I have a new phone and I needed to buy a protective case for it. I live in Valdosta, GA and was going to Books a Million to buy my daughter a book and she said that we should go to Best Buy to buy a protective case. I vowed to never return to Best Buy because I...
View full review
2 comments
Anonymous
#1088740

They love to ignore you at Best Buy. The person by the front door generally doesn't acknowledge customers.

Their job is to make sure that there is nothing stolen, to check receipts when people leave, etc. But I've been in the computers department and the television department, cash in hand, and ignored every time I go in there.

View more comments
Review
#691270 Review #691270 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy Staff Review from Surrey, British Columbia

1.0
Details
My son went in to best buy and right away noticed the worker starting to follow him like hecwas going to steal something I was in canadian tire wheny son texts me laughing but upset that this giy keeps following him to wherever he is going My husband then goes in and notices it Then i entered the store and alsi noticed the same behaviour until i looked at the worker and shook my head then he stopped All the time we were in the store not one person came to help us yet there were numerous workers I felt stereotyped as did my son that all staff and customers were East Indian and my son was the only caucasian person in the store I will never step inside that best buy again It was so uncomfortable and i was looking to but a mini ipad
View full review
Review
#691168 Review #691168 is a subjective opinion of poster.
Reason of review
Poor customer service