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Best Buy Car Audio Installation Review

1.0
Details
Best Buy is awful. Geek Squad tore up the inside of my car when I made the mistake of getting a cd changer installed, they didnt put it in the correct spot and used a cheap kit that broke apart in a couple months and treated me like garbage while I was there and every time I called to complain about it and wouldnt fix it. HORRIBLE COMPANY THEY SHOULD BE ASHAMED OF THEMSELVES!
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Review
#691830 Review #691830 is a subjective opinion of poster.
Reason of review
Bad quality
3.6
Details
I have a new phone and I needed to buy a protective case for it. I live in Valdosta, GA and was going to Books a Million to buy my daughter a book and she said that we should go to Best Buy to buy a protective case. I vowed to never return to Best Buy because I...
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2 comments
Anonymous
#1088740

They love to ignore you at Best Buy. The person by the front door generally doesn't acknowledge customers.

Their job is to make sure that there is nothing stolen, to check receipts when people leave, etc. But I've been in the computers department and the television department, cash in hand, and ignored every time I go in there.

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Review
#691270 Review #691270 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy Staff Review from Surrey, British Columbia

1.0
Details
My son went in to best buy and right away noticed the worker starting to follow him like hecwas going to steal something I was in canadian tire wheny son texts me laughing but upset that this giy keeps following him to wherever he is going My husband then goes in and notices it Then i entered the store and alsi noticed the same behaviour until i looked at the worker and shook my head then he stopped All the time we were in the store not one person came to help us yet there were numerous workers I felt stereotyped as did my son that all staff and customers were East Indian and my son was the only caucasian person in the store I will never step inside that best buy again It was so uncomfortable and i was looking to but a mini ipad
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Review
#691168 Review #691168 is a subjective opinion of poster.
Reason of review
Poor customer service

Front door damage from Best Buy delivery

Purchased a $2300 refrigerator from Best Buy the Rim in San Antonio on 7/24/15. During delivery on 7/28/15, my solid mahogany front door was damaged. ( The delivery men had no idea what they were doing, they had to borrow my tools. ) Damage reported to their customer service and their insurance carrier on 7/29/15. After many phone calls and emails, it is one month later and they are no longer responding to either. Will never make a large purchase at Best Buy again. Should have stuck with Lowe's, never had a problem with delivery of appliances I have purchaed there.
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Review
#690577 Review #690577 is a subjective opinion of poster.
Reason of review
Problem with delivery

Best Buy review in Ozark, Missouri: Questionaires EVERY time you make a payment

1.0
Details
I am asking for people that have been either cut off by Best Buys Citibank card while being up to date on their payments...then to have to go through the questionnaire not just once, but every time that you go through trying to pay them and being totally fed up because a computer saves info..but you have to keep answering the same questions every time you want to make a payment. It is like they are throwing up roadblocks to making payments to discourage people from making payments...Have you encountered this or were just tired of answering the same questions month after month? (Not looking for people that just would not pay their bill.)
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Review
#689008 Review #689008 is a subjective opinion of poster.
Reason of review
roadblocks thrown up in a questionnaire that repeats month after month.

Best Buy will say *** off to their falsely advertised product

2.6
Details
I bought a LED TV from best buy online. product description said 2 HDMI port and 1 DVI port along with 2 optical audio port. when I got my TV it only had 2 HDMI port and no DVI port 1 Optical audio port. weight of TV was incorrect as well. since I needed DVI cable I asked best buy to send me a HDMI splitter / switcher or HDMI to DVI cable since you said there was DVI port. their answer was simple its none of our business no TV has DVI port anymore, you have to buy these on your own. its TV company's fault because we just write what they give it to us. this is 4th time Bestbuy *** me in the *** this year god I hate my self for using them
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Review
#688959 Review #688959 is a subjective opinion of poster.
Pros
  • Nearby
Cons
  • Description
  • Customer service
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Price reduction
2.0
Details
We were having some internet connection issues at home, and the rep at BB told us we needed this special box that plugs in to 'extend' the internet. We tried it and it didn't work, put it back in the box after about 30 mins of it being unpacked, and then waited for a...
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2 comments
Anonymous
#1056799

There are instructions inside of the box and you could also look online for instructional videos. You either bought a power line adapter or a range extender, both of rich are simple to use.

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Review
#688445 Review #688445 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund

Best Buy review in Mattoon, Illinois: No remote

2.7
Details
I bought a sound bar on line, no remote, I need the remote to link the woofer, I called and they said because it was an open box item it may be missing parts that I have to buy. It never stated that on line. So now I have to drive 100 miles to return this. This company is weak minded and doesn't take care of customers. I will return this and will spend even more to buy another unit from a better retailer. Best buy sucks! The remote is needed to make the system complete, they should have packed it.
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Review
#687165 Review #687165 is a subjective opinion of poster.
Cons
  • Lack of knowledge
  • Lousy service
  • Not responsible
Reason of review
No remote
Loss
$179
Preferred solution
Deliver product or service ordered

Best Buy review in Hyannis, Massachusetts: Ignored Customer Service Employee

3.2
Details
Tonight we were at the Best Buy in Hyannis Ma. There was no one at the return service counter but us. An employee named Zach Thomas, watched us wait almost 15 minutes before another employee came from the back to help us. He was doing nothing at the time. How is it that employees at such a great company get away with this kind of behavior. This is not the first time this has happened to us at customer service. we are excellent customers of Best Buy. I would like to file a formal complaint against this employee. Thank you for listening.
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1 comment
Anonymous
#1023571

Did you say "a great company"?

Review
#686486 Review #686486 is a subjective opinion of poster.
Cons
  • Bad employees
  • Lousy servicec
  • Unhappy salespeople
Reason of review
Poor customer service

Best Buy - Samsung Washer And Dryer Combo Review from Baton Rouge, Louisiana

I have purchased thousands of dollars of merchandise from Best Buy 50"tv surround sound video game consoles games and a Samsung washer and dryer. I purchased the washer dryer November 2012 it stopped working last month puce 300 to fix it so I purchased another one and added the geek squad warranty this time now one month later geek squad is at my house again on the dryer this time. Best buy and geek squad would not do anything to help no wave of any fees I will pay for the repairs but my Best Buy card is history where is the loyalty to your good customers? Guess you don't need my future business..
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1 comment
Anonymous
#1022530

So wait let me understand this but because you spend a lot of money at the store they should waive the fees because they were at your house servicing another appliance one month prior? If that is the case you are crazy, the company doesn't have any obligation to waive anything, the service you had done a month ago had nothing to do with the service now. Frankly you sound entitled.

Review
#686294 Review #686294 is a subjective opinion of poster.
Reason of review
Damaged or defective