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Best Buy - Microsoft Surface Pro 3 Review from New York, New York

1.0
Details
I went to best buy on Yonkers to purchase the surface pro 3. I spent hours in the store trying to learn about the machine I was purchasing. When I got home the machine didn't do the things I expected. I went back to the store several times finally one of the sales people told me I didn't purchase the surface pro 3 and I purchased the surface 3. Now best buy is willing to refund my money however the accessories I purchased they refuse to refund and they also refuse to return the taxes I paid for the surface 3.
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Review
#725585 Review #725585 is a subjective opinion of poster.
Reason of review
Bad quality

Best Buy review in Salem, New Hampshire: Customer Service sucks

2.5
Details
I ordered and paid for a product on line. When I went to customer pick up I was chastised for being too early and told " That's why we tell you to wait for your email". I said okay, I'm early. Can some one get it for me? No, that is another department. ( she can't call?) She then told me I could go find it myself on the floor. There are at least 5 employees hanging out at the front of the store, no customers in sight, and no one can help me? After asking an employee, who was straightening a shelf for help, I goy sent to the wrong department. I eventually wandered into the right place and one of the 3 employees standing there in a huddle, helped me get my product. I then returned to the customer pick up. The girl acted like I was bothering her and took forever to look up my order, the number which I had already given her. She kept stopping to talk to the other equally idle workers. Finally I got my order and left. All the while not another customer in sight. If I wanted to go to a place with no customer service I'd go to Walmart. Better yet, order from Amazon. I wouldn't even have to leave my house with free shipping!!
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1 comment
Anonymous
#1056781

Seriously, wait for the *** email

Review
#721186 Review #721186 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Tags
  • Customer Service Failure
I called for help starting at 1:30pm EST and was still trying to get help at 10:00PM when I finally got a supervisor. Issue is Still NOT Resolved. 1.first call - gentleman in business, transferred me to Niki, whom transferred me to Rachel and we got disconnected.2....
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Review
#720517 Review #720517 is a subjective opinion of poster.
Reason of review
No Ownership to Fix Online Orders that get cancelled for no reason
Tags
  • Best Buy Customer Service Nightmar

Best Buy review in Wellington, Florida: Horrible Customer Service Store 1168

1.0
Details
I have had the worse customer service experience and we are still not satisfied. On September 20th my husband and I went into this location to purchase a new TV. We approached several sales associates only to be ignored or presented with attitude. After several hours, we were finally done with our purchase. In addition to our TV, we also purchased a Geek Squad installation. We scheduled our installation for 2 weeks out which was the first available date that would work for all parties. When the Geek Squad arrived on October 3rd, we were informed that they could not do the installation because of where we wanted the TV installed. They told us what we needed to do and that we would need to reschedule our installation. We went back to the store and where we encountered two more rude employees that did not want to assist us. We were finally able to reschedule our installation and they were scheduled to come out between 12pm and 4pm on October 17th. At 10am on the 17th I was contacted by an installer who told me my installation was cancelled. I immediately called the store and Geek Squad and confirmed that my appointment was still on the schedule. I called Adam, the installer, back and informed him that my appointment was not cancelled. He said he would be out between noon and 4 to install the tv. At 4:30pm, Adam called me to tell me that he would not be at my house until 5 or 6pm. I informed him that I had to be somewhere at 7pm. He called me at 6:50pm and asked if we still wanted him to come to the house. My husband told him yes. At 7:15 Adam finally called saying that he was at our house. My husband had to step out but told him that he would be there in 10 mins. When my husband returned home, Adam was gone and would not answer his phone. On Sunday, October 18, I called the store and spoke with a manager named Ricky. I explained the entire situation and he said that he would work on getting us on the schedule for Tuesday and refund us the installation charge. I never heard back from him. I called again today, October 20, 2015 and spoke to a manager named Tony. He said he would check with Geek Squad and get right back to me. After 4 hours, I called the store and was told that they did not have any information for me. I think requested the District Manager's phone number. I was placed on hold for almost 20 mins. and finally received an email address. This store is ABSOLUTELY the worst. I will NEVER shop at Best Buy again.
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1 comment
Anonymous
#1189387

I'm sure there was a huge chunk of the story that was untold in this review. This sounds like your typical stuck up lady.

Review
#720487 Review #720487 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy review in Montreal, Quebec: Horrible Service

1.8
Details
I purchased an I phone 6 with a warranty. While under the 1 year warranty had a pixel issue. Bust Buy charged me for a new phone as a deposit, but than sent a refurbished phone. I expect a new phone and not someones old repaired phone. I was told by Best Buy that I could bring the replacement phone to a store and pay $200.00 to upgrade to the 6s. When I went to the store they told me that it is not possible because the phone I was sent is not new in the original box. When calling Best Buy it takes at least 5 minutes to reach an agent. I was told that I would have to call back to get a tracking number, It took many calls to finally get the tracking number. When I asked them to email it to me when available, they refused to. Horrible Service .
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1 comment
Mike_mn
#1050433

I feel your pain. I've had experience with these 'protection' plans.

If you read the fine print, you will see that if you send in the phone, THEY have the option to send you a new phone, the same phone repaired, or, a refurbished phone. Well, which option would you expect them to choose, but the least expensive one for them. This is why I NEVER get those plans - it's just not worth it.

And yes, I have also run into almost the same situation with the 'original packaging' issue.

All the advantages are with the retailer. They make the rules that cancel each other out, and that means more profit for them.

After all, they are a 'for profit' organization.

These warranties are a huge revenue stream for these companies. They seem like a good idea. Self insure yourself.

Utilize factory warranty. Sell the phone for what you can get for it and use that money to buy another.

Review
#718733 Review #718733 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
I was intending to use a gift card for items picked on the Best Buy Web site. I picked a few items into my shopping cart on the Best Buy web site (compute cable and some office supplies). To my dismay when I went to payment and tried to choose gift card option, it...
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4 comments
Calan
#1088721

This is common with all major companies. Marketplace items are sold by third party sellers, in other words, people other than Best Buy.

You cannot use gift cards at stores other than Best Buy.

You will find this on Walmart's website, you cannot use gift cards for items sold by Wayfair on their website, etc. This is a really common practice.

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Review
#718726 Review #718726 is a subjective opinion of poster.
Product
Best Buy Gift Card
Cons
  • Web site business policy
Reason of review
Business policy

Whirlpool Refrigerator Review

1.0
Details
Bought expensive whirlpool refrigerator broke in year and a half. Would not honor it or make repairs. Wanted more for repairs than it cost. Will never shop best buy again.
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Review
#714823 Review #714823 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Bad quality

Best Buy review in Lake Worth, Florida: Worst customer experience again!

I had a ridiculous experience again today after trying to purchase online last month same order that was cancelled due to bestbuy continuously re ordering on same credit card causing fraud! then went into store today to repurchase on my best buy card with a low limit so put can on 3k cash.in order for deal on card 10% back..asked if would go through before purchase..called citi bank said ok....told immediate on card....but off course ...not valid for 48 hours and no purchase again..after two hours of trying for staff to get order in computer..before credit card business..then tried to get my my 3k cash back in cash as still in draw and cancel tranaction but refused as in system and will send check back next week! So now no appliances again and a waste of 3 hours yet again! So off to another retailer! no more best by for me! Staff are so not helpful and dont care !West Palm beach needs rehab esp managers!
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Review
#713730 Review #713730 is a subjective opinion of poster.
Reason of review
Problems with payment

Best Buy review in Woodside, New York: Microwave was not installed correctly and came with missing part

1.0
Details
for last two months the microwave i purchsed is not working. geek squad promised to order missing parts and fix it. blame game started between installation company, geeek squad and manager of the store.after two months and repeated assurances the part is still not fixed. the return option is lost because the microwave is now over 2 months since purchase. total rip off. worst after sale service. i will not even call it service i think it is bestbuy harrasment. will never step in best buy. if yoy do business with best buy i would recommend to be prepared for wasting lot hours writing letters, holding on the phone to speak to a representative, and reading condescending emails
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Review
#712616 Review #712616 is a subjective opinion of poster.
Cons
  • Not willing to fix defective product
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Full refund

Best Buy - Sony Ps4 Review from Toledo, Ohio

I had purchased play station 4 on September 18 th 2015 and I went on October 4 th 2015 to return it but they refused as I came on day 16 not day 15 they told me they would give me either store credit or exchanging the item for me I chose to exchange the item with Xbox bit when they scanned the recipet for me they found out that the serial number on the recipet didn't match the serial number on the box I said it is what they have to me when I purchased the play station the store supervisor said she could do nothing for me I said I want my right and I won't leave till I get my right she replied and said she would call the police if I didn't leave I really felt abused and it was violation as she covers up for the employee who entered a wrong serial number
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1 comment
Anonymous
#1056783

The serial number has to be scanned so there's no possible way for it to be an incorrect serial number.

Review
#710713 Review #710713 is a subjective opinion of poster.
Reason of review
Poor customer service