Best Buy Reviews and Complaints
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22
ISSUES RESOLVED
3.3K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.4K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
Latest review first
- Latest review first
- Most helpful reviews first
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july 7th went into store with my grandson who is 8years old I wanted two things one upgrade my phone and get a phone for my grand son the salesman name Kenny was helping me and other customers so by the time for him to upgrade my phone he assured me everything would...
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Review
Product
Cell Phone
Reason of review
Poor customer service
Loss
$120
I ordered and picked up a TV and opened it the moment I got home. When I attempted to lift it out of the box, the right top side made a crunching sound when I grabbed it. I took out the cover and saw that the side and screen were crushed - did not took it out the box....
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Review
Reason of review
Poor customer service
Best Buy review in Cumming, Georgia: Delivery service
Was to have a LG refrigerator to be delivered as of 9:20 but no call after that. Started calling around couldn't get a straight answer finally called again said truck broke down. No sorry, no call and no attempt to give an update. Going tonight to stop delivery and get my money back. No customer service with this company. Will never buy a thing again.
Review
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund
Best Buy review in Hempfield, Pennsylvania: Bait and Switch
On Saturday July 13th my daughter picked out a laptop that she liked at the Greensburg, PA Best Buy. The sale price was $699.00. She could also get an additional $100.00 off with a student account. We told the sales rep that we would order the laptop the next day after my daughter started her student account. On Sunday July 14th, the price of the same laptop was now $850.00 with no student discount. I called the store and was told that the sales end on Saturday evening. I feel that this was a bait and switch as the sales clerk never mentioned that the sale would end. I guess I'll shop Amazon from now on.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
Best Buy review in North Las Vegas, Nevada: Beware of Short Return Policy
They only have a 15 day return policy on electronics and WILL NOT modify it. Tried to extend for an additional 15 days to allow time to get the TV installed and the answer was NO, after 4 hours on hold, transfers, speaking to customer service, etc. No budging for the extension. Ended up returning the unopened TV and will never buy from them again. Stick with Amazon or another seller with reasonable return terms
Review
Service
Best Buy Customer Care
They will knock you down in the store trying to sell you something. Gob forbid you need to call back and talk to a live person. Call customer service its like connecting dots. They pass you from one operator to the next. Worst case of customer service. That's what...
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1 comment
I don't think sears went under due to phone system but gob forbid we question that right now. What will end brick and mortar retail stores is self absorbed me me me customers.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
after 1-1/2 hrs on hold and bouncing around fianly got a real person who gave a ***
My husband went to Best Buy for a new computer. What a disappoint! The sales people made us believe that if we took the warranty we could call geek squad to come to our house or in store service on anything and there would be no charge because of the purchased...
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Review
Service
Computershare Customer Care
I bought a dishwasher this week from Best Buy on the 4th of July. I had to contact the Geek Squad to talk about the installation. I gave my order # to the Geek Squad tech and he told me that the installation was included and free. I asked him a couple of times! I have...
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Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I purchased a HDTV antenna system that was supposed to work 75 miles from Best Buy. I tested it and found it did a poor job of receiving channels being broadcast 28 miles away. I repacked everything in a pristine state. Unfortunately I did not see there was a 15 day...
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2 comments
You told the Best Buy Manager that he would loose a customer for life if he did not make an exception for you? Really??? Seriously???
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Review
Service
Best Buy Customer Care
Cons
- Customer resolution was terible
- Intolerant and inflexible policies and uncaring staff
- Rude customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$128
Preferred solution
Full refund
Tags
PLEASE READ THIS BEFORE YOU BUY AN APPLIANCE FROM BEST BUY Unfortunately I made the mistake of purchasing a 65 inch Samsung TV from Best Buy last July. At the same time I also purchased a two year extended warranty. About 3 months ago the picture would go black then...
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Review
Reason of review
Warranty issue
Loss
$800
Preferred solution
REPLACE DEFECT TV
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Rather than a cell phone, I suggest buying a couple of good history books for the grand child to read.