Best Buy Reviews and Complaints
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- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
- Convenient location
- Wide variety of products
- Price
Pre paind cell phone | Best Buy review from Irving, Texas
3.5 hrs and they refuse to provide the product paid for- that is THEFT | Best Buy review from Sanger, Texas
- No help with problem
- Talking over top of me
- Horrible rude customer service
*** return policy | Best Buy review from District B-01, Virginia
- Wide variety of electronic products
- Variety and price
- No solution
- Customer service not willing to help
- No options
Read the "protection plan" information you received in which you should find all the terms and conditions, etc. which should explain exactly what is and is not covered.
People buy these things because they are given a spiel about how wonderful the plan is and that everything is covered. Prior to buying these scam plan, you need to actually read them in total before buying.
Bottom line, tho is that most of them are outright scams which make the store and the plan alot of money, leaving the customer with---in your case---a piece of unusable junk. Best advice is to never, ever buy a "protection plan."Save your money.
- Sell you a good dream
- It was just a dream
That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.
- I am realy unhappy
Update by user Jul 30, 2019
Best Buy just doesn’t stand behind their products plain and simple. Just got to start shopping elsewhere where they care about the customer? Best Buy obviously doesn’t
Original review posted by user Jul 30, 2019
My 75” tv made a popping noise and was told it was an impact . Geek squad warranty doesn’t cover this?... Stores love to sell customers these warranties because they make alot of money from them. The key to buying them is to actually read the information they will provide you prior to agreeing to buy the warranty, line by line to see what is covered and what is not, etc.
Never, ever believe what the salesman tells you, eg., it covers everything for any reason, etc. Bottom line is these things are usually a waste of money as the manufacturer's warranty is for a certain length of time and thus covered by the manufacturer. Most appliances and electronic items go bad within the manufacturer's warranty period. You would be better just buying an item, forgetting the warranty nonsense and saving the money you would have spent for it to buy a new item when the one you just bought breaks.
Remember what P.T. Barnum said about gullible people.
- Cant answer
- Response to problem
- Geek squad treatment
- Customers service
- Terrible store managers
The companies that actually provide good customer service anymore are few and far between it seems. Best to find a small, local company selling what you need or want and buy from them, even if you have to pay a bit more.
None of the big box stores have sterling customer service. Do a search on this site and you will see.
- Good price convenience from the best buy card
- Bad installers bad delivery
- Horrible rude customer service
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Shouldn't be a real disaster. You can just buy a new hard drive and re-install everything to the new one---we assume everything was backed up periodically, of course as a precaution for something like this.
I have had two hard drives go south but, as the rest of the machine was fine, I just slipped a new hard drive in, used the mirror image backup and all was okay with the world. This is how you learn about backing up computers.