Anonymous
map-marker Oklahoma City Southwest, Oklahoma

Bad customer service

I was set up to have my new 70" tv delivered on Wednesday, May 29, 2019 between 12 and 4pm. The driver called and stated that they where running late and if i wanted to change it to a different day. I told him no the driver said it will be delivered between 4 and 5pm today. I have called the store on I240 and Penn talked to the manager and i was told the same thing over and over that the drivers are gone for the day and it will be sometime tomorrow. But when you look on the Bestbuy website and do order look up it still shows that it is out for delivery today. I have never had this to happen before and Best buy should he held accountable for the lack of there drivers. I had to cancel plains for today to work around there time and my TV still have not be delivered this is how they treat there customers. Sad just sad no words can explain the way i was treated today.
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Anonymous

The corporate office never called me.

I wanted to talk with someone in the corporate office and they have never bothered to call me. They have no desire to resolve this issue. I want to talk to someone in corporate only not anyone at the store level.
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Patrick P Qbc
map-marker Oklahoma City, Oklahoma

Former Customer

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Best Buy - Former Customer

I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me.

I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best Buy on SW 3rd Street in OKC. I actually loved the TV and would have likely given it 5 stars. After watching it for 3 weeks it died. It wouldn't even boot up.

I attempted to exchange it for one that works at the store and they told me I was 6 days past their 15-day return policy. I asked for a manager and asked him to make an exception. He refused to consider it and told me to take it up with Samsung. It is now a month and a half later.

I have had two service calls from Samsung. Each time I have to take off a half day from work and wait in the "window" of repair time. Each time they have diagnosed the issue incorrectly. There is always about 2 weeks between repair calls.

Today they came out and replaced nearly the entire TV and guess what, they still misdiagnosed it. Now they say it's the motherboard. So now I wait on a third call probably two weeks from now. It's now a month and a half after the TV went out and we have now had this TV sitting in the corner not working twice the length of time we had it working.

I have had to take two half days off work with another 1/2 day absence coming when they decide to come out again. In the meantime I'm watching TV on my iPad in that room. I asked Samsung to replace the TV and they refused. I called back to the manager at Best Buy and recounted this ordeal and his response was "you should have bought the extended warranty".

I said "really, 6 days past your return policy of 15 days and after not having a TV for 6 weeks while we've made two payments on a non-working TV and that's your response"?

That's all I needed to know about this business. When strict intolerant adherence to a "policy" is more important than taking care of a customer who is having a horrific experience that began 21 days after buying a $799 TV, then I know this company does not have the customer service attitude worthy of any further business from me......or from anyone else in my opinion!

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Loss:
$799
Pros:
  • Product selection
Cons:
  • Intolerant and inflexible policies and uncaring staff
Reason of review:
Poor customer service

Preferred solution: Exchange the TV for one that works

Anonymous
map-marker Bethlehem, Pennsylvania

888-BEST BUY or 888-237-****

When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem. The number I wrote down right away but on the transcript of the chat the number only appeared as xxx-xxx-xxxx. I called this number and the person who answered me said that the number I reached is a service repair number. I told him the number was given to me to call by a specialist from Best Buy whom I chatted with and I have it on the chat transcript. He told me he will transfer my call and the number he transferred me to was a recording telling me that my waiting period is 45 minutes for the next customer representative. Terrible!!!
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Reason of review:
Poor customer service
JOHN N Eiw
map-marker Nashville, Tennessee

I ordered this $900 sound bar online. It was an "open item". The description was "excellent condition".

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Best Buy - I ordered this $900 sound bar online. It was an open item. The description was...
Best Buy - I ordered this $900 sound bar online. It was an open item. The description was... - Image 2
I ordered this sound bar online. It was an "open item". The description was "excellent condition". I returned the sound bar to my local store and was told they don't have anything at the "quality" that this sound bar was. And even if they did they wouldn't be able to let me have it at the price that I paid for the one online for. They refunded my money and as they opened the box they asked me where the remote was. I never opened the box so I didn't even get all the damn parts. I don't know what was in the box other than the sub woofer.
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Loss:
$429
Cons:
  • Entire experience
  • Lousy service
Reason of review:
Damaged or defective

Preferred solution: Send me another Identical sound bar for the price I paid for this one!!!

Anonymous
map-marker Vestal, New York

Geek Squad Rip-off!!!!

Best Buy and Geek Squad refused to cancel an Auto Pay technical assistance warranty after multiple attempts through both the 1888 number and in store. I cancelled after 1st year and could not get them to stop charging my credit card for 5 more years! Best Buy is running a criminal enterprise through their Geek Squad arm. The US DOJ should investigate Best Buy immediately.
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mike b Bmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saginaw, Michigan

Very very bad, lying, smart alec, scarcely to think a place this big is this dirty.

happened 4/26/19 saginaw mi. trying to sell gouging hotspot contracts, long story, just plain bad, i will never ever go in the store again.
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Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Matthew W Vuv
map-marker Akron, Ohio

Worst company ever!

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Best Buy - Worst company ever!
Best Buy - Worst company ever! - Image 2
Best Buy - Worst company ever! - Image 3
Don’t buy appliances from them! The stupid installers cause more damage to your property than they are worth! Especially idiots that can remove a door from its hinges when they don’t need too. They just chip away at the brand new trim instead!
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Anonymous
map-marker Saginaw, Michigan

Follow up going down hill

i gave a very negative review a few weeks ago. i want to add i was concerned with the employees combativeness, taking postures that can provoke violence. i was very angry after the rude treatment. it looks to me like bad buy is on its way out of business. i'll never go to their store again, or buy anything from them. sincerely, ex-customer
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Anonymous

Terrible experience/faulty product

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Made the mistake of buying a Lenovo Chromebook in the Warner Robins store, which turned out to be a bloatware packed lemon causing nothing but security problems which I believe were caused by open source garbage. So I called Lenovo since the ridiculous 14 day returns period had passed but the warranty was still good for another 11 months. After 45 min on the phone with an overseas rep who couldn’t help I was provided an authorization number and told I would be able to take the laptop back to Best Buy for a refund. It’s more than an hour away and so it was just under two weeks later that I called just to make sure this authorization was still good. I spoke to three geeks over the next 48 hours, each time promised a call back after consulting higher managers. I did not get ONE call and so on day 3 I drove the 85 miles with receipt and authorization number in hand only to be told I had no options for return as indicated by Lenovo and it would have to be sent out taking two weeks approximately. The mystery manager who makes all the decisions was not there but the supervisor on duty insisted that’s my only option. So... without any choice I figured ok, I’ll just let them factory reinstall it so at least I can sell the damn thing. It costs me $600 which I paid for with cash. Well, lo and behold, another geek came up and whispered something to geek one about the only option was to repair it in house. There’s something fishy going on and I imagine it has to do with knock off garbage being sold as legitimate google chrome books. So, now I’m out $600 plus several hours, so BUYER BEWARE. I will buy a typewriter before ever buying any computers from Best Buy. And if I confirm my suspicions Best Buy will be talking to my lawyers.
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1 comment
Adya Irf

How is this Best Buy's fault? Don't blame a good ethical company because you want a new Chromebook which I gurantee is way out of return policy. There isn't any open source ad-on's unless you're the one who installed it.

Gary Abi
map-marker Monterey, California

Best Buy Marina Ca SUCKS!

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our Christmas present for ourselves a PlayStation 4. So we head over to the Best Buy in Marina. We go in the store and Manager of the store immediately helps us to where the PlayStation 4's are kept. There weren't any on the shelf. He goes and finds the person that works in the gaming dept. Willian whom is very helpful and obviously a gamer. He assisted us in picking a console, controller, Grandturismo and NBA game. We ask if he could hold it at his register which was in the Windows section of the store, as we wanted to look for a possible tv upgrade. After about 30 minutes of looking we returned to the Windows section of the store to make our purchase. We make the purchase and were told to go to the front of the store to have the security cases removed from the games. I get to the store and my wife has to go to the restroom, she proceeds to the restroom as I approach the yellow shirted man at the front of the store, whom clearly does the removing of the security devices. But he's standing there with three other Best Buy employees chatting about what they did last night, I say excuse me after standing there for a few minutes they all saw me standing there and never once asked if I needed help. They send me over to the register to have the security devices removed I do so. I arrive there and the checker is standing there chatting up another Best Buy employee. I stand there for another 5 minutes as I think he's making a purchase, they ignore me as if I'm not even standing there. I ask if they can remove the security device and they tell me I have to go see the guy in the yellow shirt at the front of the store. I get pissed and say I was just there and say just give me a refund I can spend my money anywhere. They say I have to go over to customer service. I get there and now my wife approach's and asks what's going on and I say I want a *** refund since all of the workers in this store can chat each other up but not take the security devices of of the *** we just purchased. We get our refund, but I'm not finished I as for the Manager and it ends up being the guy that helped us when we came in the store. But he's helping someone else and referees us to some kid and the station next to him. I proceed to explain the situation as to why we didn't make it out of the store with an item we'd just purchased he seemed very uninterested. We proceed to leave the store and the yellow shirt guy approached us and stated he wasn't talking about what he did last night. My response was you were busy f$&@-/g talking to to help me. He continues to say something that set me all the way off I proceeded to cuss him out. He states that I'm 86'd from the store. I told him I don't give a *** cause I don't shop there anyway. Needless to say their *** customer service is exactly why brick and mortar stores are going by the wayside. I personally will never go into another Best Buy.
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Denise L Erd

ANTI-CUSTOMER SERVICE

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Updated by user Mar 23, 2019

I've sent 3 emails to Best Buy and have received absolutely no response regarding my experience. I ended up ordering my range from Lowes on a Thursday and they delivered it the following Saturday morning without any issues. This reaffirms that Best Buy has no interest...

Original review Feb 21, 2019
I have never in my life had worst customer service. I felt as if the multiple Best Buy representatives I dealt with were working hard to AVOID having me as a customer.

They were more than happy to refund my money and get rid of me instead of apologizing and making it right. My range was delivered severely damaged and not working on a Monday morning so the delivery personnel took it back to the warehouse. I called customer care that afternoon, allowing 6 hours for the item to get back to the warehouse, and was told they couldn't help me because it "hadn't hit their system yet"; I even provided the reference number for the return that was given to me by the delivery personnel. The automated phone tree is horrendous and I was disconnected twice before I spoke to the person who said she couldn't help me because it took up to 24 hours to register in their system.

So, I waited for a call from Best Buy... they never called. Finally, on Thursday, I called Customer Care back again (same issues with trying to get to a real person). I explained the issue...

she offered no apology, but said she could schedule delivery. She typed a few keys and said the soonest I could get a working range was Wednesday of the following week. I asked her to cancel my order and refund my money. She said "sure" and said I would receive email confirmation of the cancellation.

That was it. No attempt at service recovery. No attempt to keep my business. No apology.

No nothing...

horrible!!
I think I'll just go to Lowe's or Home Depot.
I was a loyal Best Buy customer for over 25 years. Well, NO MORE!!
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Ottawa, Ontario

Faulty company and employees

bought a new laptop in december, in last days plugged in but battery wont charge, i bring it in, with paper and ereceipt, and best buy give me the run around not caring one single bit for me or my money. best buy is at fault and employees (all of them) are worthless.
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Gisleia M
map-marker North Attleborough, Massachusetts

Horrible costumer service

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I went to the N. Attleboro Best Buy to buy an iPhone, an older model, the staff member show no interest in showing me a phone, very reluctantly answered my questions. I was very disappointed, been a costumer there for a long time. I went to apple store, they were very helpful, I bought the iPhone 8. I have no plans to go back to that Best Buy.
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Reason of review:
Poor customer service
Jonathan S Sfm

Buyer beware returns

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I bought a HD reciever from Best buy.com because can't afford cable on disability very low income the product said rocketfish has a warranty of 1 year. Called rocketfish bc Best buy won't take a return after 15 days unless you pay extra??? Rocketfish and Best buy are the same according to rocketfish when you try to get a refund under there policy!! Basically I'm out $50 and can't use defective product!! 15 day return??? Stay away from BEST BUY and ROCKETFISH!!!!
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1 comment
Guest

I know what you mean. I am on disability as well and $50 to me is like$300 or $400 to someone with a normal income.

I think that people should stop letting the shysters at Best Buy talk them into purchasing those scam "Extended Warranties".

When they do that it makes me have second thoughts about purchasing their products. I mean, if they are so confident that I am going to need an extended warranty then maybe should be shopping elsewhere for better quality merchandise.

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