customer service store service customer geek squad phone manager order money people

Best Buy - Manager Review from Pittsburgh, Pennsylvania

1.0
Details
I was in you store today in cranberry pa 12/21/15 To return a video that I purchased because it didn't work. When I was being help by a lady at the store who stood in front of me telling me the game is fine and used the exact words I'm a lier infrom of whole store which embarrassing me and my 70 year old dad. When I tried to explain to her that I didn't appreciate what she said and tried to explain what's wrong with game she once again said I was a lier in front of customer and store I told her I want a apology she did give me a refund for game and when asked to see manager she told me and my dad to leave before she called police which again was said in front of all customer in store. I am expecting something done apolicy will not work I want her terminated or I will be contacting attorney for all the embarrassment and defamation that I received in your store
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Review
#755624 Review #755624 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Samsung Galaxy Note 5 Review

2.5
Details
I bought a on line samsung note 5 the day I was to get it they sent me a text saying sorry there would be a delay.I called to see if I could just go to the and get one they said no still waiting they have my money I have nothing
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Review
#754950 Review #754950 is a subjective opinion of poster.
Reason of review
Order processing issue

GEEKS | Best Buy review from Redding, California

3.0
Details
SPENT $3600.00 AND PAID TO HAVE ALL EQUIPMENT INSTALLED WAITED 4 WEEKS AND HAD TO GO AWAY TOLD WIFE WHERE I WANTED IT ALL MOUNTED , THE GEEKS EXPLAINED TO HER IT WAS NOT THE RIGHT PLACES AND NOW IT IS IN AND IT SUCKS TV TO LOW SPEAKERS NOT WHERE I WANTED THEM THEY TALKED MY WIFE OUT OF EVERYTHING AND NOW WANT ANOTHER 200 DOLLARS TO RE-INSTALL, DID THE SAME THING TO A FRIEND OF OURS . SCAM TO GET MORE MONEYS LATER. USE SOME ONE ELSE AND BE HOME WHEN THEY PUT IT IN 3600 IS TO MUCH TO WASTE AT ANYTIME. PISSED OFF THEY ARE LITTLE *** AND I WILL SEE THEM AGAIN ON THE STREET SOMEDAY AND PAY OFF WILL BE MINE.
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1 comment
Anonymous
#1097445

Reported.

Review
#754928 Review #754928 is a subjective opinion of poster.
Cons
  • Service
  • Geeks service
Reason of review
Poor customer service
Loss
$3600

Best Buy points program is a total scam when you buy smartphones

1.0
Details
We bought 2 smartphones at Best Buy. Total cost = $1600. We were told that we should join the rewards program and would get points that we could apply towards accessories. One month later -- zero points available to us. This is because we bought the phones on contract one of which I paid off almost immediately with Verizon. But we were clearly told that the full price of the phones would earn points, and, for sure Best Buy got their money. So this is a total scam. Typical of how this corporatio operates. Best Buy stores should be closed and the land that hey are on restored to natural condition. You can buy anything they have for a better price online, and you can get better advice online as well. When you speak to the Geek Squad you come out knowing less than you did when you went in. When I went online to their web site for information about accessories for my phones the info they had was totally useless. Do not shop at Best Buy. There are many better options.
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1 comment
Anonymous
#1112253

If you bought two phones for $1600 then you did not buy them in a contract, you bought them outright, which you would get points for. If you bought them in a contract you would have paid subsidized cost, which is normally $1-$400 per phone, which you still would've gotten points for.

If you bought them on a monthly payment plan, you only pay taxes on the phones which is normally not more than $70 per phone. Since that is tax and not part of phone cost, you would get no points for that purchase. If you paid the phones off to Verizon, then you get no points, because the purchase is through Verizon, not Best Buy. Assuming you did purchase the phones outright or via an actual contract, then you would be entitled to points.

Did you try contacting 1 888 Best Buy to have your points issue resolved? Best Buy does not make money off of the rewards program. So, I am failing to see the "scam" that happened here. Best Buy offers a Price Match policy, so yes, you may be able to buy items "online" for a better price, but more than likely Best Buy will price match it.

All you have to do is show the cashier the price you are trying to match.

"I went online to their web site for information about accessories for my phones the info they had was totally useless." What information were you looking for?

You can also go in store and ask, call the mobile number and ask, or call your local store to get information you were looking for.

Review
#754561 Review #754561 is a subjective opinion of poster.
Reason of review
Being lied to. Too much focus on selling. No focus on customer service.
Preferred solution
I want award points for the full purchase price of the two phones I bought, plus other purchases I have made.
1.0
Details
On December 8, 2015 my wife & I went into the Best Buy store #958 in Coquitlam, BC to purchase a Sony LCD TV model # KDL65W850C, a tilting wall mount and a four year extended warranty. I was told the TV would have to be ordered for "In-store pick up" and the pick...
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1 comment
Anonymous
#1081960

I had a similar experience but two representatives from Best Buy lied to me about an iMac I had purchased. They said they would call when the item was ready to be picked up - one person even said they went as far as calling and leaving a message.

When I went in the store to inquire because I in fact had NOT heard from Best Buy, he informed me they do not call customers for in-store pickups. My order was auto canceled because of their miscommunication!!

Review
#752961 Review #752961 is a subjective opinion of poster.
Cons
  • Lack of help
Reason of review
Poor customer service

Recent TV Buying at Best Buy Monmouth Junction NJ

4.6
Details
I returned the Samsung TV I bought because it didn't work and was obviously defective. I was completely stunned by the experience I had with the returns dept. Three people grabbed the box and began emptying it without even a word to me. They did not ask me what was the matter with the TV or why I was returning it, just where were the screws that were supposed to be in the box and the manual! They turned their backs to me and talked among themselves without even acknowledging I was standing there. Finally I said "excuse me" I would appreciate if someone would talk to me about the TV !! When it was decided and understood that I only wanted a replacement, they sent me over to get the associate in the TV dept to get one. When I returned to returns dept. The girl held her hand out for the receipt and didn't look at me or talk to me during this entire process!!! I didn't know they hired mutes in the returns dept.! I will never buy again at BEST BUY, the staff except for the original associate, Cameron (he was wonderful), are RUDE and have no people skills. During this holiday season other stores are bending over backwards to be nice and friendly to the consumer, this place was empty and now I know why! I went to their website but they don't even have a contact email to write to them. Guess they really aren't interested in what the customer has to say.
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Review
#752431 Review #752431 is a subjective opinion of poster.
Product
Best Buy Website
Pros
  • Door personnel
  • Associate cameron
Cons
  • Unattentive employees
  • Rude employees
  • Untrained returns personnel
Reason of review
Poor customer service
Preferred solution
Train your returns dept people to smile and greet the customer and interact with them before they tear the product out of their hands and start emptying the box! How about HI may I help you, please explain why you are returning this product.
1.3
Details
Best Buy - Deal Review from Snellville, Georgia
I just had the most awful customer service interaction with A customer service representative on the phone. I purchased a Apple Watch for a family member for Christmas. I was expecting the package today after calling UPS I found out that the package was not picked...
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Review
#751875 Review #751875 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Problem with delivery

Best Buy - Dvd Review from Burton, Michigan

I ordered a dvd online for a Christmas gift on 11-30-2015 was given an arrival date of 12-14-2015. I was notified by email it was shipped on 12-4-2015. When not received on posted date I called customer service on 12-15-2015. Was told they had delays on shipping this year. The package was never shipped. I was asked if I would like a reship but it won't be delivered now till 12-29-2015. I said no I just want my refund then. I was then told the system was down and couldn't receive my refund. So now have no item that was purchased nor can I get my money back. I asked to speak to someone higher up and then was told they were able to recreate an account to refund my purchase how it was originally charged. Then was told it will take 10 days for my credit back to my charge. Do not order from bestbuy.com unless you want to be charged for an item not to ever be mailed out to receive. Better yet good luck getting your refund. I was given a confirmation number for my credit. Wish me luck on getting that back. Do your self a favor shop anywhere else and you will receive your items on time or early like I did all my other items. Happy shopping on line NOT at BESTBUY.COM.!!!!!!!!''
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Review
#751827 Review #751827 is a subjective opinion of poster.
Reason of review
Problem with delivery

Best Buy - Apple Watch Review from Bloomington, Minnesota

2.3
Details
I had the same problem! Ordered for store pick up which it shows available in store. When I get there customers are standing behind me waiting for help but the employees are all talking and carying on about non work related matters. I'm finally was told it's not there yet it's being shipped from the warehouse! How can it not be there when it said it was in the store! I have had this same problem many times, it's been 20 hrs now and my order still isn't completed! No problems like this at Amazon I'll be shopping there from now on! SUCK IT BEST BUY!!!
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Review
#751417 Review #751417 is a subjective opinion of poster.
Reason of review
Bad quality

Best Buy Shipping Service Review

1.0
Details
Horrible customer service and terrible shipping service. Items delayed for shipment repeatedly. Take no responsibility.
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Review
#750509 Review #750509 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery