Best Buy
Reviews and Complaints
Bad customer service
The corporate office never called me.
Former Customer
I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me.
I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best Buy on SW 3rd Street in OKC. I actually loved the TV and would have likely given it 5 stars. After watching it for 3 weeks it died. It wouldn't even boot up.
I attempted to exchange it for one that works at the store and they told me I was 6 days past their 15-day return policy. I asked for a manager and asked him to make an exception. He refused to consider it and told me to take it up with Samsung. It is now a month and a half later.
I have had two service calls from Samsung. Each time I have to take off a half day from work and wait in the "window" of repair time. Each time they have diagnosed the issue incorrectly. There is always about 2 weeks between repair calls.
Today they came out and replaced nearly the entire TV and guess what, they still misdiagnosed it. Now they say it's the motherboard. So now I wait on a third call probably two weeks from now. It's now a month and a half after the TV went out and we have now had this TV sitting in the corner not working twice the length of time we had it working.
I have had to take two half days off work with another 1/2 day absence coming when they decide to come out again. In the meantime I'm watching TV on my iPad in that room. I asked Samsung to replace the TV and they refused. I called back to the manager at Best Buy and recounted this ordeal and his response was "you should have bought the extended warranty".
I said "really, 6 days past your return policy of 15 days and after not having a TV for 6 weeks while we've made two payments on a non-working TV and that's your response"?
That's all I needed to know about this business. When strict intolerant adherence to a "policy" is more important than taking care of a customer who is having a horrific experience that began 21 days after buying a $799 TV, then I know this company does not have the customer service attitude worthy of any further business from me......or from anyone else in my opinion!
- Product selection
- Intolerant and inflexible policies and uncaring staff
Preferred solution: Exchange the TV for one that works
888-BEST BUY or 888-237-****
I ordered this $900 sound bar online. It was an "open item". The description was "excellent condition".
- Entire experience
- Lousy service
Preferred solution: Send me another Identical sound bar for the price I paid for this one!!!
Geek Squad Rip-off!!!!
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Verified Reviewer | Saginaw, MichiganVery very bad, lying, smart alec, scarcely to think a place this big is this dirty.
Preferred solution: Let the company propose a solution
Worst company ever!
Follow up going down hill
Terrible experience/faulty product
Best Buy Marina Ca SUCKS!
ANTI-CUSTOMER SERVICE
I've sent 3 emails to Best Buy and have received absolutely no response regarding my experience. I ended up ordering my range from Lowes on a Thursday and they delivered it the following Saturday morning without any issues. This reaffirms that Best Buy has no interest...
They were more than happy to refund my money and get rid of me instead of apologizing and making it right. My range was delivered severely damaged and not working on a Monday morning so the delivery personnel took it back to the warehouse. I called customer care that afternoon, allowing 6 hours for the item to get back to the warehouse, and was told they couldn't help me because it "hadn't hit their system yet"; I even provided the reference number for the return that was given to me by the delivery personnel. The automated phone tree is horrendous and I was disconnected twice before I spoke to the person who said she couldn't help me because it took up to 24 hours to register in their system.
So, I waited for a call from Best Buy... they never called. Finally, on Thursday, I called Customer Care back again (same issues with trying to get to a real person). I explained the issue...
she offered no apology, but said she could schedule delivery. She typed a few keys and said the soonest I could get a working range was Wednesday of the following week. I asked her to cancel my order and refund my money. She said "sure" and said I would receive email confirmation of the cancellation.
That was it. No attempt at service recovery. No attempt to keep my business. No apology.
No nothing...
horrible!!
I think I'll just go to Lowe's or Home Depot.
I was a loyal Best Buy customer for over 25 years. Well, NO MORE!!
Preferred solution: Let the company propose a solution
Faulty company and employees
Horrible costumer service
Buyer beware returns
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How is this Best Buy's fault? Don't blame a good ethical company because you want a new Chromebook which I gurantee is way out of return policy. There isn't any open source ad-on's unless you're the one who installed it.