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Best Buy - Manager Review from Royal Oak, Michigan

5.0
Details
I had the absolute worst experience when working with Best Buy in Flint and Auburn Hills MI. The two managers I spoke to were Mike and Ross. I was told just because I work here doesn't mean I have to listen to you, I was told I have the power to exchange your item (which by the way was night less than two weeks ago and with a receipt in hand) but because it would cost the company money I don't want to. I was told by the manager in Auburn Hills that "it's not personal it simply business". "I do have the power to help you with this but I don't want the cost that's involved to affect my store"!!!They lack any level of professionalism or ability to provide a positive customer service experience. I am not letting this is issue go Best Buy needs to be held accountable for the way they treat their customers. I'm sure a company this large does not support not allow such blatant disregard for their customers at the hands of their employees!
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1 comment
Anonymous
#1087811

Details? Not just things that a manager said.

Why did it take you almost 2 weeks to return? It sounds more like the manager was being candid with you and you couldn't handle it.

Review
#758755 Review #758755 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy - Kitchenaid Fry Pan Review from Panama City, Florida

2.0
Details
I ordered an item for Christmas on Dec. 9th, item never arrived. I tracked it on the 26th, too late for Christmas, and UPS had it down as delivered. Called UPS and BestBuy doesn't allow investigation till you call Best Buy and complain. So I called them. After a long wait the man told me I had called on the 18th and had spoken 'in depth' with a lady there who had left detailed messages about our (never happened) conversation. He wasn't a lot of help, basically implied I was lying. Results: they will reship but I won't get it tii Jan. 8th. Will NEVER order from them again, it was useless.
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Review
#758583 Review #758583 is a subjective opinion of poster.
Reason of review
Problem with delivery

AVG Antivirus & Best Buy : No Satisfaction & No Service

My friend and I split the cost of AVG "Award Winning Security 2015" from Best Buy back in September. She installed it onto her computer first, but when I tried, I was offered only a 30 day trial after which time if I wanted to carry on with it, I had to pay for another program. On the package is stated: "3 PCs /1 Year". When I went to the so-called Geek Squad for help with this, the rude and arrogant *** behind the counter simply said, "Follow the instructions." I responded, " I did, and I expected to be able to have the protection I paid for, but clearly I've been scammed." He simply said, "It's not a scam! Just follow the instructions." I said, "Is this all you can tell me?" "That's it. You figure it out." Best Buy customer service sucks, and they can rest assured that I would not buy so much as a flashlight battery from them in the future.
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Review
#758312 Review #758312 is a subjective opinion of poster.
Reason of review
Bad quality

Cell phone & beats headphones | Best Buy review from Le Sueur, Minnesota

I ordered two items, an iPhone 6 and beats solo 2 wireless. The phone came sealed but when we went to hook it up, the SIM card was connected to another account. Luckily since Best Buy didn't want to seem to work with us, Verizon wireless fixed their mistake! The headphones we got were not wireless. I called to speak to customer service and was hung up on!?! These were Christmas presents. Major fail Best Buy! Thanks for ruining Christmas for a 12 year old & myself who spent three different calls with you on Christmas Eve taking up an hour & 1/2 of my time that could have been spent with family! Ffs smh!!!!
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Review
#758115 Review #758115 is a subjective opinion of poster.
Cons
  • Refund was not fair in my book
  • Being lied to
  • Customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

SARASOTA / 41 - CAR RADIO INSTALL | Best Buy review from North Port, Florida

WORST RADIO INSTALL I had ever seen. Radio did not set flush with dash board missing screws and non tightened side plates. The whole radio wobbled when you used the touch screen.Went to another company and they showed me the side screws were not even tightened and the whole radio moves. Also missing 4 additional screws needed to secure radio to dash board. Radio was factory upgrade I bought online -- STEER CLEAR FROM THESE INSTALLERS THEY DO NOT KNOW WHAT THEY ARE DOING !!!!
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Review
#757912 Review #757912 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Not as described/ advertised
Loss
$130
Preferred solution
Full refund

Dell Inspiron 3451 Laptop Review

Best buy online is terrible,they customer service knows nothing.they charge my card twice for one computer,just because i just the store puck up,xmas is tomorrow,I will never buy nothing from yall again.yeah the price of the laptop was good,but overall,i should have went somewhere,i shouldnt be upset on xmas eve because,my kids dont have there gifts.I give best buy a zero,no stars
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Review
#757871 Review #757871 is a subjective opinion of poster.
Reason of review
Pricing issue

JOB | Best Buy review from Tampa, Florida

WORKING FOR THIS COMPANY FOR THE SEASON IS FULL OF *** WHEN ITS YOUR FIRST JOB AND YOU HAVE TO WORK BY YOURSELF IN STOCKING AND OVER ONE ELSE HAVE 2 PEOPLE TO WORK WITH AND THEY SAY THAT YOU ARE NOT FAST ENOUGH WHEN YOU HAVE A LOT OF STUFF TO PUT UP WITH NO HELP. AND WHEN THE SEASON IS OVER THEY GET REID OF YOU. WHAT A COMPANY TO WORK FOR I GUESS THAT WILL NOT BE A STORE THAT I WILL SHOP AT ANYTIME SOON. THAT'S HOW IT IS WHEN THEY ONLY NEED YOU ONLY FOR BLACK FRIDAYS WHEN THEY NEED TO MAKE MONEY
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Review
#757519 Review #757519 is a subjective opinion of poster.
Reason of review
JOB
Preferred solution
Let the company propose a solution

Best Buy S I-35 Round Rock, Texas, Blu Phone

1.0
Details
Bought the Blu Phone to travel, went to charge it, screen chipped & cracked. Tried to return it and they did not even look at the phone. They said these phones do not come with a warranty and I could go to get the screen replaced at a shop. I know it is Christmas and busy but at least look at the phone. Never shopping here again and do not buy the Blu Phone, it is cheaply made and not worth it.
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Review
#757176 Review #757176 is a subjective opinion of poster.
Cons
  • Technical support
  • False advertising of products and not resolving
  • Selling crappy warranty
Reason of review
Bad quality

Best Buy - Manager Review from Pittsburgh, Pennsylvania

1.0
Details
I was in you store today in cranberry pa 12/21/15 To return a video that I purchased because it didn't work. When I was being help by a lady at the store who stood in front of me telling me the game is fine and used the exact words I'm a lier infrom of whole store which embarrassing me and my 70 year old dad. When I tried to explain to her that I didn't appreciate what she said and tried to explain what's wrong with game she once again said I was a lier in front of customer and store I told her I want a apology she did give me a refund for game and when asked to see manager she told me and my dad to leave before she called police which again was said in front of all customer in store. I am expecting something done apolicy will not work I want her terminated or I will be contacting attorney for all the embarrassment and defamation that I received in your store
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Review
#755624 Review #755624 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Samsung Galaxy Note 5 Review

2.5
Details
I bought a on line samsung note 5 the day I was to get it they sent me a text saying sorry there would be a delay.I called to see if I could just go to the and get one they said no still waiting they have my money I have nothing
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Review
#754950 Review #754950 is a subjective opinion of poster.
Reason of review
Order processing issue