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Dont Shop at the Burlington, WA Best Buy

2.6
Details
Beware if you have any issues with a product to bring it to the Burlington, WA Best Buy!!! I have had the displeasure of having to deal with one of their so called mangers DJ Kroner's on two occasions. This gentlemen has no business being in any sort of customer service roll at all. I am unsure if he was just appointed to his manager position and likes to flex his so called power or if he just hates people and his job. I first met him when i had to return to return a smart watch for the 2nd time around Christmas. After talking to three of his sales representatives regarding a new watch and was told over and over and over again that they would test it out for me before i left to ensure this one worked properly, he came in and told me I would have to wait over 2 hours for a geek squad member. I told him that three of his sales reps told me that i could have it tested since this was my 3rd watch in 3 days. He said they were wrong and they would also have to charge me $40 to test it. Just recently I unfortunately had came back to the store, since my phone which has a Best Buy warranty was getting so hot that i was afraid it would catch on fire. They only looking at the phone for less than a minute and stated it was the battery. They replaced it with another battery in stock until Mr. Kroner told them to have one mailed to me instead. He and his representatives told me that they would 2 day UPS it to me even after i explained that i needed my phone for work and 2 days without a phone was not acceptable. His response was i should have read through the warranty paper work when i bought the phone then. Disgusted with his condescending attitude i went to the counter to get the battery ordered. When done, the Geek squad rep said "you should get it in about a week". A Week!!!!! i was told 2 days. Sorry, nothing i can do is what i was told. It is absolutely ridiculous to have a warranty and the store has items in stock to fix it, but refuse to accommodate their customer's needs. Mr. Kroner refusal to assist me in any way on 2 separate occasions, goes to show that the Burlington Best Buy doesn't value their customer's and instead allows this so called manager to spew his condescending attitude towards customers. Please don't use Burlington Best Buy until they either provide proper training for Mr. Kroner or he leaves. He absolutely has no business in any sort of a customer service roll.
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Review
#778142 Review #778142 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service and in house warranty
Reason of review
Poor customer service
Loss
$10000

Best Buy - Gift Card Review from San Diego, California

I want to express how mad and upset I am on December 31st went the the store on 9th and McDowell my daughter got me a gift and a couple of more stuff and I ended up paying 100.00 towards a total of 342.67 so that left my daughter a total on her credit card of citi bank if 243.67 and I got a lap top charger that didn't function so I went back on January 2 and return the charger and they reimburse me 70.70 to my bank account but when we went to pay of the balance that we thought it was 171.00 they told us it's was 242.67 and we asked why if we returned an item and they told we had to pay them that amount because Best buy failed to report the return item and now I have to pay 70.70 to citubank I don't see why should I have to that money to citubank if I don't have any item to pay those $ 70.70 I tried to dispute this thru the phone in person at Best Buy and nobody couldn't help even the Best Buy Manager on 19th st and CamelbackRd told we somebody has lose money and I was so mad I told himI guess I am because you guys fail to communicate with citubank but there they just like to ROB people
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Review
#777550 Review #777550 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Order processing issue
1.8
Details
I needed to return a item bought at Best Buy today, but there return policy is as follows.. All items must be returned within 15 days. I was shocked that there was not even a 30 day grace period for returning an unopened box item. I feel this is very poor customer...
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1 comment
Mike_mn
#1101316

Return policy is posted in large print on the front of the store by Customer Service?

Review
#776096 Review #776096 is a subjective opinion of poster.
Pros
  • It was very easy to make my purchase on the website for pickup
Cons
  • Receipt from pickup
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
1.6
Details
I went to Best Buy to purchase a TV.I was looking for a 50 inch,but salseman told me he had a great deal on a Lg 55fl6100,the price was $679,and he would through in a speaker system for free.I took the deal,but realized when I got home that he had given me a Lg 555700...
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Review
#775818 Review #775818 is a subjective opinion of poster.
Service
Best Buy Deal
Cons
  • Deceptive advertising
  • Salseman
Reason of review
Poor customer service
Loss
$130
Preferred solution
Price reduction

Don't Buy Appliances at Best Buy

2.0
Details
On December 20, my family and I purchased a washer and dryer set from the Pacific Sales within the Woodbridge, VA Best Buy location. After being told the units would be available for quick delivery, the truth was far from that. It took 3 1/2 weeks from the time of purchase for my units to be delivered. At about the 2 1/2 week from purchase point, I called Best Buy for an update and they informed me they "do not handle that" and gave me to Pacific sales. Upon speaking with a Pacific Sales associate, they forwarded me to a warehouse and delivery case manager. I was unhappy with the service and was offered compensation once the units were delivered. One week later, my washer machine arrived damaged and inoperable. I called Pacific Sales back and was forwarded, transferred, placed on hold on and off for over four hours. When discussing compensation for my family of four's laundry, the compensation was withdrawn as an option. When I asked for an exchange or fix I was told I would have to buy a completely different washer machine from Best Buy first, and then Pacific Sales would refund me the money after the original washer machine was returned to the warehouse. When discussing fixing the brand new machine, I was told there were no technicians available to service the machine in the area I live in. Really? I live just outside of Washington D.C. and there is no one to service the machine I purchased? A third party contractor was hired to come out and fix one of the issues. The contractor came without the parts needed and delayed the process of fixing the washer machine another week. Long story short, it has been over a month since I purchased my washer and dryer for my new home. I have yet to use my washer and dryer and it will still be another week before the technician returns. Avoid Best Buy and Pacific Sales like the plague. No one takes ownership of the complications and the two companies will blame each other for the issues. The costumer service reps will try to pawn you off to someone else and not be of any help. There was only one customer service representative out of the ten (at least) I spoke to that was of any help (Dawn/Pacific Sales). I refuse to give Best Buy and Pacific Sales any more of my business. Read the reviews. This is one of many of the horror stories from these two businesses that work horribly together. Once they had my money, they no longer were of any help to ensure customer satisfaction. Go to Home Depot, Lowes, or HH Gregg for appliances. The time and headaches are not worth shopping at Best Buy.
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Review
#775278 Review #775278 is a subjective opinion of poster.
Reason of review
Poor customer service

Why put oneself through this, there is a choice | Best Buy review from Charlotte Amalie, Virgin Islands

2.4
Details
I ordered an Apple Ipad from Best Buy. Purchase date was 1/5/16 Delivery Date promised 1/12/16. This was never received. I called about 1/15/16 Best Buy said they contacted UPS and USPS and had to reship, with me on the phone waiting. They said they would resend by expedited mail. When I asked for the shipping number, they promptly hanged up. 1/21/16 Still nothing. My wife's birthday 1/21/16. I called to cancel to buy elsewhere. They said they can't cancel but that they have arranged a store pickup for me about 3000 miles away. I asked what does the law say about cancelling orders. Crystal said since you are threatening legal action I am hanging up on you. At least there is this opportunity to reach some that agree there are better things to do than take a chance and be tormented in a manner such as this and waste hours of your life to buy a $700 IPAD. We need not support behavior like this. Are you trying to avoid tremendous agitation. Think twice before ordering something from a company that may put you through this. What I did not mention are all the others I spoke to...... there are many other companies that do not behave this way....
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1 comment
Anonymous
#1098570

Have you contacted your credit card company?

Review
#774777 Review #774777 is a subjective opinion of poster.
Cons
  • Not getting the truth
Reason of review
Product not delivered
Loss
$700
Preferred solution
Obviously my money back for something that vanished somewhere at a post office on its way here and not a pickup 3000 miles away.
The fitbit I had received for Christmas stopped syncing to my phone on January 8. , Although I kept trying myself it would not sync after that time. I took phone and fitbit to Best Buy for help in this problem on January 16. After sales person worked with both...
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4 comments
Andrea
#1268628

It is not up to any store to stand behind something they sell. They sell items.

They do not make them. THAT is up to the manufacturer.

After the return period, you deal with the manufacturer unless you pay the menial dollar amount for their protection plan. You played the odds, and lost.

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Review
#773038 Review #773038 is a subjective opinion of poster.
Reason of review
Poor customer service

Insulting and Not knowledgeable. | Best Buy review from Mineola, New York

Wife went to buy a phone case and the salesmen states, "Are you confused about which phone you have?" What !!! Same day say place....Samsung employee (?) knew no specifics about the tablets and for fun ask him if it could play FLAC files. "Hey Joe can these play flac files?" Sounds like future used car salesman. Besides, being totally brain dead about the product, even with the Samsung shirt on, gave us bad information on the tablets and kept hounding us to buy a tablet. In addition , the store was disorganized, dirty, and poorly lit. I can see the end is near for these stores
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Review
#772845 Review #772845 is a subjective opinion of poster.
Reason of review
Poor customer service

Rocketfish Power Adapter Review

Baught rocket fish adapter a couple of years ago, never really used much. Today the power cord started smoking and sparking! Went to unplug shock! Both ends of charger cord looked like they were cut! It fried tv and stereo! Good luck!
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Review
#772051 Review #772051 is a subjective opinion of poster.
Reason of review
Damaged or defective

Remote Control for Samsung 65 inch defective | Best Buy review from San Diego, California

1.0
Details
I purchased a brand new Samsung 65 inch TV a few weeks ago and informed the delivery company for Best Buy and Samsung and I got the run around. I was told by Best Buy's delivery company that they can fix remote control but charge me a fee. The remote control and the TV was brand new when delivered yet wanted to charge me a fee for a defective product. It's been a weeks and neither Best Buy nor Samsung has contacted me regarding the defective remote control. The remote control only works intermittently on certain areas of the living room where the TV is located. I am very dissatisfied with the defective Samsung remote control; dissatisfied with Best Buy and Delivery Company; and Samsung Customer Service.
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Review
#771475 Review #771475 is a subjective opinion of poster.
Cons
  • Defective product unresolved
  • Service issues not resolved
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution