Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Rocketfish Power Adapter Review

Baught rocket fish adapter a couple of years ago, never really used much. Today the power cord started smoking and sparking! Went to unplug shock! Both ends of charger cord looked like they were cut! It fried tv and stereo! Good luck!
View full review
Review
#772051 Review #772051 is a subjective opinion of poster.
Reason of review
Damaged or defective

Best Buy review in San Diego, California: Remote Control for Samsung 65 inch defective

1.0
Details
I purchased a brand new Samsung 65 inch TV a few weeks ago and informed the delivery company for Best Buy and Samsung and I got the run around. I was told by Best Buy's delivery company that they can fix remote control but charge me a fee. The remote control and the TV was brand new when delivered yet wanted to charge me a fee for a defective product. It's been a weeks and neither Best Buy nor Samsung has contacted me regarding the defective remote control. The remote control only works intermittently on certain areas of the living room where the TV is located. I am very dissatisfied with the defective Samsung remote control; dissatisfied with Best Buy and Delivery Company; and Samsung Customer Service.
View full review
Review
#771475 Review #771475 is a subjective opinion of poster.
Cons
  • Service issues not resolved
  • Defective product unresolved
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Best Buy review in West Hollywood, California: Store policy differ from bestbuy.com

2.2
Details
I bought an unactivated device (full retail price) not long ago but it happened to be defective (heats up easily and restarts). It was the last day of return and I brought it to store AFTER calling 1888bestbuy (I was told I could bring it to any store). When I was at the W Hollywood Store, I was denied of my return because of the store's policy of "unactivated device purchases are FINAL SALE." I was not informed of this and this "new" policy was not shown on the receipt as well. The receipt clearly says that all mobile phones are subjected to 14 days return policy. I tried explaining that I called 1888bestbuy and that the receipt does not reflect this "new" policy. The sales/return associate then told me that it's mobile department manager's instruction and had me talked with her instead. I talked to the mobile department manager; she was being extremely unhelpful. I told her that the device was defective and asked if I could AT LEAST exchange it. She still insisted that unactivated devices are final sale and that I can't exchange or return it. This obviously didn't make sense. So she kept brushing me off with the same reason and I left. I went out to the store and immediately called 1888bestbuy again to verify the whole policy again. I was told by the phone representative that this was absolutely not true! Fortunately, the phone representative was kind enough to help me. She put me on hold and personally called W Hollywood Store and talked to the manager to resolve this issue. After the hold was over, she told me that I could talk to the manager again to process the return. Finally, the manager is WILLING to process the return. But AGAIN, she told me that she's only making an exception this time and that future purchase of unactivated devices are FINAL sale. I'm not sure why she continued to insist her point when 1888bestbuy and bestbuy.com obviously did not state such a policy. I didn't ask further questions since I can return my phone. At the end of the visit, I'm glad I was able to return my defective phone BUT i will NEVER come by this store again. All the trouble and wait (for almost 2 hours) just to return a DEFECTIVE product.
View full review
Review
#771410 Review #771410 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Competitive prices
Cons
  • Poor management
  • Poor return
  • Poor service
Reason of review
Poor customer service

Best Buy review in Tewksbury Township, New Jersey: Deivery man broke my new washer and lied about it!

Bought a new washer. Delivery man broke it, flooded the floor and then lied and said he just dropped it off he did not try to install! My contractor witnessed the whole thing. Delivery man said he would come the next day and replace part he broke! No! Bought a new washer- want a new washer. Can't believe he lied to BestBuy. Now I have to fight with them for replacement. I have pictures and a witness! Terrible experience.
View full review
Review
#770409 Review #770409 is a subjective opinion of poster.
Service
Best Buy Replacement
Pros
  • Cant answer
Cons
  • Delivery man broke washer and lied about it
Reason of review
Problem with delivery
Loss
$800

Best Buy - Frigidaire Atfb6700F Front Load Washing Machine Review from Eastpointe, Michigan

1.0
Details
Best Buy - Frigidaire Atfb6700F Front Load Washing Machine Review from Eastpointe, Michigan
I had purchased a washing machine from Best Buy Allen Park, I had it delivered and installed in October 2009, it was messing up in 2012 and it recently started messing up again 2016. I purchased a new one from Best Buy online and had it delivered when the delivery man looked at my old washer he noticed there were plastic pieces that should have been removed when installed originally and that is what broke my washer. I called Best Buy to see if they would fix my washer because the original delivery man installed it incorrectly. Best Buy said it would cost me $100 for them to look at it plus whatever it would cost to fix it. So because they installed it incorrectly it broke and now I have to either pay to have it fixed or buy a new one thank you best buy I will never shop there again But I do want to thank k who came over to deliver the new washer which is going back to Best Buy, he was very honest and telling me about the plastic pieces in the back and I do appreciate that, if only Best Buy was that helpful with the customers.
View full review
3 comments
Anonymous
#1129465

The shipping bolts that were "still installed" hold the drum against the frame of the washer... There is no way it can work for years. From the first time it started up it would have been grinding and banging so much you would have known that something is wrong.

Anonymous
#1094958

uh yeah sure it "acted up" 3 years later then it took another 4 years for it to break that you bought another one only to have that install guy say the original install was wrong and that's what broke the machine?

i'd like to know just what kind of "wrong" installation causes a machine to last 7 years then finally fail to the point of needing to be replaced with a new machine.

Anonymous
#1094957

yeah ok sure if it was installed correctly I doubt it would have taken the original 3 years for it to break and lasted almost 7 years in total?

View more comments (2)
Review
#769802 Review #769802 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy review in Espanola, New Mexico: Appointment to Pick-up a computer

One day in the week of 1/13/2016 I took My computer to Best Buy. I was told I need to make an appointment to drop off the computer. There were no other customers at the Geek Desk and the clerk told me he would make an exception After receiving a "ROBO-CALL" on 1/12/16 I went to pick up the computer and although there were no other customers I was told I needed to make an appointment to PICK-UP the computer. After arguing I left and called customer service and was told that an appointment to pick up a computer was not necessary. I recalled the store and spoke to Scot at 7:12 PM whom I had never seen before. He told me he knew I called corporate but I was not getting the computer without an appointment.
View full review
Review
#769709 Review #769709 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy review in Michigan: Poor customer service with 888 and in store

1.2
Details
I received a Blue tooth headset for Christmas however it is supposed to be the upgrade of the Plantronic Voyager Pro HD which Best Buy is no longer selling and considers it a market place item. After talking to customer service I was given the SKU number and told to take back my gift and put the money on a gift card, however I found that you CANNOT use a Best Buy gift card for a Market place item as the customer service rep. told me, yet it is okay for Best Buy to feature it on their web site for sale so they can get a kick back, something is wrong with this picture. If it is on Best Buys site you should be able to use a Best Buy gift card with no excuses. Poor customer service, poor policy's and the last time I will do business with an over priced company with poor policy's as Best Buy.. I can understand why stores have closed!
View full review
1 comment
Anonymous
#1093619

What stores have closed

Review
#767702 Review #767702 is a subjective opinion of poster.
Cons
  • Call center agent
  • Poor return policy
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Best Buy review in Key Biscayne, Florida: Washing Machine Dilemmas

1.0
Details
We bought a washing machine. We were told we wold get a call the night before to advise us of hour of delivery. Nothing. We received a call 15 minutes the next day to tell us they were on there way. It was delivered and hooked up incorrectly. The washer only ran hot water. I called and was told that they work in teams and the same team could not come back until the following Tuesday. Now why would I want the same team?? They did not hook it up correctly to begin with. We have been out a machine for a week now and to be told another 4 days was simply unacceptable. The fact that their installation team was incompetent to begin with and not finish out a test load to verify machine working properly is beyond me. Not happy about customer service nor technical service. I expect more.
View full review
Review
#766978 Review #766978 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Untrained employees
  • Slow to assist
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Don't believe Best Buy/Geek Sqaud

I was charged three times for a so called security system from Best Buy/Geek Squad, At first, they took it out of our account, after my husband called they returned it, then took the amount out again. I spoke to Customer Service for over an hour and no results. Was told to e-mail billing department and they would contact me. We faxed a statement from our bank showing the deposit and with drawels and they still don't believe us. Isn't it against the law going into people's account without asking their permission first. Best Buy told me it wasn't. Because of this we were overdrawn twice at the bank. They seem to ignore whatever we do to get our money back. What is wrong with Best Buy/Geek Squad such liars/crooks.
View full review
Review
#766892 Review #766892 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy review in Portland, Oregon: Poor delivery service

I purchased a new Refrigerator from the Best Buy Cascade Station in Portland OR on the 21st of December and it still has not been delivered they have had the wrong contact numbers and delivery address on both attempts . The Purchase over I received from the store has all the info on it and the delivery service keeps telling them they cant find the address . You think a electronic delivery company would have GPS duh. I have purchased a curved TV from these people and spent around 6 grand the past 2 months and this is the service you get. Never again I am done with these people and will let anyone who asks about them to not waste their time.
View full review
Review
#766700 Review #766700 is a subjective opinion of poster.
Cons
  • Delivery service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered