Best Buy
Reviews and Complaints
Customer Service
Remote auto start install
- Price
- Entire experience
Preferred solution: Let the company propose a solution
Web site accepts laptop orders that BB cannot / does not fulfill
I ordered a Black Friday sale laptop at noon on BF on the web site. The web site and subsequent emails implied the sale was accepted and I would be notified when the laptop was ready for pickup.
The following day BB sent email that the item was not available and that I could cancel or change the order. If they could not fulfill by Dec 3rd, then they would automatically cancel it. Bummer -- I could have bought a BF sale laptop somewhere else if BB let me know within a few hours instead of waiting a day. I canceled and ordered a refurbished Dell laptop from the BB web site a few days later.
The same thing happened, except that it took about two weeks for them to send the email saying they might not be able to fulfill the purchase. I can somewhat understand the Black Friday sale item not being available. But the refurbished Dell laptop is a mystery. I recommend two changes: 1.
The BF sales of major items (say, $100 and over) should either not be accepted online; or there should be an employee at the retail outlet pulling the ordered items to a holding area in real time. Not 12 hours later, but right away. This would allow BB to notify the consumer in an hour or so if something isn't available. 2.
The web site should sell items such as the refurbished Dell that aren't available.
This seems so basic that I feel ridiculout typing it. But seriously BB, WTF?
- Web site design
- Friendly phone support employees
- Failure to deliver products sold on web site
Preferred solution: Deliver product or service ordered
No Pick-up personnel at pick-up counter, Santa Maria, California
Preferred solution: New management or better trained staff. I seen staff standing around talking!
Don't try to get a refund on a returned item.
Purchased a Chrome Book for Christmas. Couldn't be delivered and was returned to Best Buy.
I Received an e-mail on Nov 17th saying they had received the item and a refund would be issued. I t is now Dec 11th, Best Buy has opened two different Case numbers and I still do not have my money back. When you call customer service they keep asking you to hold for a few minutes while they check on something- then 10 minutes later they come back on the line and do it again. The intent is that you will get sick of waiting and hang up.
STAY AWAY FROM BEST BUY AND DON'T DO BUSINESS WITH THEM. Their customer service is non-existent. It is not the employees fault so much as the company policies.
The only thing they do efficiently is bill your credit card. They have that down.
- Selection
- Cancellation and refunds
- Procedures and policies concerning ordering
Preferred solution: Full refund
Instax Mini Film 9
- Ordering it
- Appliance
- Finding out after the buy
Preferred solution: Let the company propose a solution
Best Buy, experts on false advertising
Poor customer service
- Sales staff
- Delivery
Best Buy didnt honor thier tv Warrentee
Sorry for all the typos. I typed it with my cell phone!! Did not check it brfore I sent it.
I called to report my tv not working in the end of october 2017. By the end of November 2017 a month later my problem still haf not been takin care of. When I first called them they gave me a diagnosis for my tv over the phone without coming out to see what was wrong. Then the day they eere suppose to cpme out they cancel.
Then two weeks later they send someone out. They said that the phone diagnosis was wrong and tell me we they have to order another part. Now we going into a mpnth eith no tv. So on the 3rd week I called corprate to ecplain my problem, the tell me they will set ip an appointment for that following Saturday.
They daid they would bring me out s nee tv and replace the old one. Well you know that did not happene. They det it ip thrn cancelled it without informing me. I contacted with a service man they said they dont see an appointment for a delivery of a nee tv.
I called bedt buy in Bridgeston. They daid it was set for ecchange. I take my tv into Best Buy Bridgeston they cash it out and cancel the ticket. I get no mpney, no tv, no exchange of tv.
They tell me they ate gping to call the Corporate Office, they then day I will have to wait about an hour on hold. Then they come back and could not get any imformation from Corporate and they need a junk out number after Ive been waiting and dealing with Corporate all month and now Bridheton is giving me the run around. STILL NO TV. They tell me noeafter wainting an hour Corporate wants me to call them and get a Junk Out number because they can't give it to them.
I have to get it. So I call customer service she said she called around to a few diffrent departments and none of them could help. My God that took about an hour for her to come back with I CAN'T HELP YOU!!!. She was very patient all this on 11-25-17 betwee 9:3]am and 1pm.
I am so disappointed in a company as big as Best Buy they dont honor their warrantee. I called Corporate twice during the week and I had to hold onto the phone a whole hour each time, because thats the department that handle ecchange so they just take as long as they want and make you waiy!!!
Bait and Switch
Unsatisfactory Purchase of Samsung Smart Phone
- Original offered price
- Fast and free shipping
- Finding out after the buy
- Lack of full disclosure
- Failure to disclose product details before purchase
Preferred solution: Exchange for a phone that is AT&T compatible
Why Best Buy is actually the worst Buy!
Horrible, Horrible, Horrible, Horrible, Horrible, Horrible.
Miss information
TV didn't work right out of the box
- First girl that helped was very nice
- Nico the manager who was rude and played with his fidget spinner
- Unwilling to repair or replace defective product
- Rude employees
Preferred solution: I decided I would buy a Smart tv for my grand. so if they would deduct the cost of the defective tv from the cost of a smart tv I would be happy. Just don't ask me to go to Maplewood. I have PTSD and after them calling the police I wont go to Maplewood
- Prev
- 1
- ...
- 8
- 9
- 10
- 11
- 12
- ...
- 17
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Corrections to my original statement which I should have proofread more carefully:
2. Best Buy's web site should NOT sell items such as the refurbished Dell that are not available.
This seems so basic that I fell silly typing it. But seriously, Best Buy, why do you do this?