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Wasted full day trying to effen buy a Nikon | Best Buy review from Norcross, Georgia

1.3
Details
Numerous issues. Could not decipher what actually came with the item. Could not find all of the pieces I needed in the same store. USB cable apparently does not exist on this planet. No humans available to assist. Worst experience ever - even Circuit City was much better than this.
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Review
#1637374 Review #1637374 is a subjective opinion of poster.

Samsung cell phone and AT&T service | Best Buy review

1.0
Details
I bought a samsung cell phone with AT&T service ( against my better judgment) Was sold a bill of goods bought the cell phone and needed to travel 10 miles to get a sim card from another best buy and connect with the provider. By the time things were set to go it was late and I needed to get going. So no paper work was given to me and I was on my own. Trouble started at once with the phone. Hard to understand the garbled talk, and dropped calls. When I went back to Bust Buy they treated me like i was a pain in their *** and just shrugged me off. No fix. No recourse. They have lost a customer that I was fro many years. They can KMA!!!!
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Review
#1635787 Review #1635787 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
go to ***
Hello, For approximately over a month now, I have had nothing but issues with Best Buy. I called corporate and was told I would receive a callback...never did. Never have I been so dissatisfied with a company! I just had to cancel my entire order (which I did not want...
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Review
#1633491 Review #1633491 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

WORST COMPANY I HAVE EVER DEALT WITH | Best Buy review

1.0
Details
Ordered washing machine and dryer. Deliver guys called me over 1 hour before my delivery window saying they were at my house and needed to be let in. Luckily my son was home and let then in because I was at an appointment. They installed washing machine and dryer and said everything was working properly. Right after they left, I started a wash and washing machine was not working. Spent over 5 hours trying to get someone out to repair washing machine. Was hung up on, told I would be called back and wasn't, called store, no answer all day. Finally reached a manager and he disconnected me. I now want to return everything and cannot get though. Worst experience ever. I would never use this company.
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Review
#1631253 Review #1631253 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Reason of review
Poor customer service
Loss
$2243
Preferred solution
Full refund
1.2
Details
This is just one instance. We bought a television at best buy and it screwed up after 3 months. We bought the extended warranty and do we called the store and they said they couldn't come out because we're too far away. They said we have to call Sony first because we...
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Review
#1629679 Review #1629679 is a subjective opinion of poster.
Service
Sony Repair
Pros
  • Ease of purchase
Cons
  • Poor quality sppliances
  • Technical support
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
3.5
Details

Update by user Aug 20, 2019

i was contacted and replied to. the money was priorly refunded.

customers need to hear a reason.

i could of said i can wait a little longer depending the amount of time. that ship has sailed id be at the back of the line again now.

Original review posted by user Aug 19, 2019

i went to best buy in person. paid in...
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Resolved
Review
#1627700 Review #1627700 is a subjective opinion of poster.
Pros
  • Quality
Cons
  • Failed to provide the product
Reason of review
Lied to
Preferred solution
i wont know till i know why
2.2
Details
I realize that no company are error-free however, it is expected that employees render a level of professionalism that reflects the organization or business goal. As with any public services quality services from employees are expected and vital. There is no valued and...
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1 comment
Anonymous
#1735148

"It seemed his actions was based upon a bias influence that was being used in a self-serving way." Unless you approached the manager about this then its cowardly to assume bias. Maybe they were the only manager at the time but that doesn't really matter since you were so violated. You still bought the fridge right...

Review
#1625685 Review #1625685 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Membership canceled | Best Buy review from Springfield, Pennsylvania

1.0
Details
I have purchased a membership May2018 I want to go use my membership in December 2019 It is good for one year the staff member told me that I canceled it while when I cancel something that I paid for then a bad thing I did I even receive a partial credit no money at all out of everything call Customer Service left numerous ofMessages or someone to reapply got nowhere still out of my money $200 down the drain flushed down the toilet they don’t care pissed off customer
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Review
#1624671 Review #1624671 is a subjective opinion of poster.
Pros
  • Electronics
Cons
  • Purchase but no product
  • Not enough stock
  • Worse than bait and switch is bait and deny service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details
I bought a Cannon Handycam. I asked about the return policy. I was told I had 14 days from point of purchase for a full refund. I was NEVER told about a restocking fee if I returned the item. When I explained this to the store clerk, the store manager, and then called...
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1 comment
Anonymous
#1735150

There's a screen that comes up before buying cameras telling you this. The return policy is 8 years old now. How can you buy from amazon if you ignore text on the screen?

Review
#1624024 Review #1624024 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Poorly trained staff
Reason of review
Poor customer service
Loss
$54
Preferred solution
Full refund
Tags
  • Return Policies
1.0
Details
I own an LG counterdepth refrigerator that is 18 months old with a three year Geek Squad Warranty. On August 2nd I opened my freezer to find that all of my food was defrosted and all the food in the refrigerator was warm. The refrigerator temperature was on 50 Degrees...
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Review
#1623459 Review #1623459 is a subjective opinion of poster.
Cons
  • Having my time wasted
  • False information on website
  • Selling crappy warranty
Reason of review
Work Experience or Job Application
Loss
$2599
Preferred solution
Fix my refrigerator or order me a new one