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I have been spoiled by most places I shop having 30-90 days return policy (some even lifetime whenever you're unhappy) so didn't look close enough (my fault!). Not to mention everything was handle online so there is no "receipt" to look at closely. Came to find out the...
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3.1
#1089212
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My 89 year-old mom bought a 24" LCD TV 6 weeks ago. Unfortunately the other day she knkocked it over and broke the screen trying to catch it from falling. Ok, tough lesson to learn on how fragile LCD TVs are, too bad. So, we go back to Best Buy where she bought the TV...
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Anonymous
Smitty

I think it would be a good idea to advise Mom not to attempt to catch anything that falls from a cupboard, counter, table, etc.The possible injury to her is far worse than som...

#1086979
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I paid for this freezer and for delivery online 2 weeks ago. I also set up a delivery date at the time of the original purchase and had no indication that I would/could not have it delivered prior to a certain date. I received an email that my delivery date was changed...
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1.0
#1086436
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Frustrating Best Buy return policy

Best Buy
#1079698
3.0
Unable to return five sealed Cd's purchased as a gift beyond the 15 day original purchase date. Contacted BestBuy.com and representative said he couldn't issue refund or return because of return policy. I went up the management level and team leader still denied return. Stuck with 5 brand new CDs I'll never use.
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Best Buy - Execellent employee

Best Buy
#1078151
4.1
We had a really good service. His name was Jacob Coleman.Even though he was waiting on us. He was still answering questions for other customers. And he had a good attitude. Working with the public can be exhausting.And I thought that he was doing a good job.
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Best Buy - Return

Best Buy
#1074663
3.8
Bought a phone late afternoon,returned as purchased early next morning(less than 24-hrs) never having opened. Was charged $35.00 restocking fee. Just how much time and man hours it takes to look inside,see all is well and place back on shelf. CONSUMER RIPOFF!
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Best Buy - Extremely poor

Best Buy
#1071545
Treated terrible by a associate and store manager who could care less about my terrible service or complaint!!
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I used to wonder why many Best Buy outlets are getting closed. My recent experience with them proves why... they are not fit for Customer Service. I bought a laptop for my daughter on 13th May 2017, from the Stevens Creek Blvd, San Jose, CA, store. It was a good...
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1.0
#1086233
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I purchased a Rand McNally Overdryve7 on June 1, 2017. It was installed on June 9th. Last week Aug 1st, the USB port stopped working. I called Rand McNally and they said I could send it to them or take it back to Best Buy. I went to Best Buy customer service and they...
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1.0
I didn't like
  • Customer service
#1086120
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I purchased a Rand McNally Overdryve7 on June 1 and it was installed on June 9th. The USB port is broken. Rand McNally said I could take it back to Best Buy. Their customer service people were very rude. They refused to do anything. They would not exchange it or fix it...
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1.0
I didn't like
  • Poor customer service
#1086093
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LeBron speaking to a customer date to upgrade my product insurance the person's accent was horrible I could barely make out what they were saying they promised to email me a receipt and a confirmation email that I never received. Give me a picture of this when I...
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#1084784
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Purchased a 43" Sharp TV from BestBuy.com for our business. It came delivered in the manufacturer's box, no extra covering for protection. Purchased in June. When we opened the box, the TV screen was busted. Was unaware of the 15 day return policy (it has been 60 days...
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MattD78
MattD78

1) "Was unaware of the 15 day return policy" This is bull. It clearly states this policy in store, online and on receipts. Also if you somehow missed the numerous advisements ...

h.kitchener
h.kitchener

It is incumbent upon the recipient to open a package delivered to them as soon as possible in order to inspect it and then take care of any issues immediately. Your not doing ...

2.5
Product
#1082575
Reply to reviews
I was dumb enough to purchase my 55" Samsung SMART TV at Best Buy located at 2375 N. Tustin Street, Orange Ca back in November of 2016 and it is now July 2017 and this TV began to Flicker with no sound. So I called Best Buy who put me through to the Geek Squad to...
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3.6
I liked
  • It was very easy to make my purchase on the website for pickup
I didn't like
  • Geek squad changing appointments last minute
#1081757
Reply to reviews
This is My Personal Observation and Opinion. I bought a ASUS Computer G750JW Gamer Computer from (ASUS Feed Back Limited to only positive Feedback) (Best Buy Feed Back Limited to 1000 caricatures) they stated that as long as I kept up the Yearly Geek Squad Service and...
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1.2
I didn't like
  • Response to problem
#1081282
Reply to reviews