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I will not purchase anything else from Best Buy because I purchased a brand new HP printer and PC yet the printer did not work!!! It kept displaying an error message of a paper jam when there was no paper in the tray!!! We were on the phone with the Geek Squad for a...
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2.1
#1064620
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I experienced similar horror with Best Buy's delivery and installation service that many others have experienced. I ordered a new refrigerator, electric range/oven, and an above the range microwave from Best Buy. Big mistake! It took 2 service calls to get my new...
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I didn't like
  • Delay issue resolution
  • Delivery and installation
  • Very rude customer service reps
#1064311
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I called Best Buy to check to see if a particular camera and quantity was in stock. Instead of checking the inventory and letting me know they transfer me to Best Buy business. I know from experience that Best Buy for business is terrible. I just wanted to 1. see if...
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1.0
I didn't like
  • Assistance
  • Service
  • Inventory
#1063130
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Best Buy - Missed delivery

Best Buy
#1065625
1.0
I have had my delivery / install/ takeaway of a dishwasher cancelled twice. Best Buy different factions all blame each other. Some have said I should be reimbursed for all my time. I had a case manager send me a phone number that when I called was disconnected. Such a horrible company. Now have no idea on delivery.
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Best Buy - Customer Care Review from Melbourne, Florida

Best Buy
#1063154
1.2
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
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Best Buy - Unacceptable return policy

Best Buy
#1060024
Went to return an unused camera and they would not return it or give me store credit because its past 15 days. Will never shop at Best Buy again...they suck.
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Best Buy - Got ripped off

Best Buy
#1059047
2.0
Bought a laptop. I was offered a 15% discount to open a credit account. Looked at the receipt when I got home I didn't get the discount. They did not send statements. So I ended up paying interest. I paid it off and then started getting statements. Statements never reflected my payment. Had to call and close the account.
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I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. I have received the Power Bank and I took it out to check. It is so heavy and it is not suitable to travel. Then I put it back with the...
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#1058465
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Delivery window of 4-8 pm EST. No show, no communication from driver or anyone else at Best Buy. Dispatch closed no help available. 6 phone calls to customer service line. No resolution. WHY HAVE A CUSTOMER SERVICE PHONE NUMBER IF YOU CANT DEAL WITH THE PROBLEM. It is...
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#1057400
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Had a salesperson help me choose a tv because I am not knowledgeable. Got it home and set up only to find out it didn't have a web browser that I specifically requested. Online customer service said they would bring a new tv to my house, but the store refused to honor...
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Anonymous
Anonymous

Hopefully u used a credit cardDo a charge backThat'll get their attention

PostalUPS67
PostalUPS67

Sounds like a personal store issue. My best buy is excellent and never has a "kid" as a manager.

2.3
I didn't like
  • Phone personnel rude
  • Misrepresentation
  • Sales people no knowledgeable
#1055416
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I've been a client for many years and I've been at this store many times. But this time the customer service was terrible. I just had to return an item that bought online as a gift ! But the Assistant "DIVA" Manager called Mayra, made it difficult and complicated. You...
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1.0
#1055173
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I purchased at the store for shipment to house. After 1 week after was suppose to arrive went to website to track order. First not recognize my email address so had to reset password. Tried to reset password - said not recognize email address (again) and had to create...
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3.2
I liked
  • Price
I didn't like
  • Shipping to home unable to track
#1054932
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Yesterday I went to the Mt Laurel, NJ Best Buy in order to replace a TV. It has been 9 years since I last bought one so I was in need of assistance. There was not a single associate in the area. The only other human was another customer who had to climb a rolling...
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1.0
I didn't like
  • No service
#1054767
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I purchase a new Frigidaire in November 2016 . In January I had my first of four repair calls and during that times i had four different parts put on the the refregerator. Last repair was may 2017. I called as told Frigidaire we purchase a Lemon from BEST BUY. Still...
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2.0
I didn't like
  • Will not offer replacement
  • Do not stand by their products
#1054736
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