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If you dont like feeling like grease in the cogs of a indifferent machine then stay away from Best Buy! Ordered washer/dryer install and removal of old. Had to wait four days but was ok with that. They never showed up spent hours on phone tracking down equipment, they...
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rollo2016

rollo2016 What you should have told them was that since they failed to deliver as promised, you consider the order cancelled and will refuse delivery if they actually deliver to you at ...

#1037854
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Went to store Friday at 7:30pm. Store was NOT busy. The one and only store employee in TV's said he'd be back "in a minute". He never returned. No one else available. Another employee was wandering thru, but said he wasn't a salesman and couldn't help, although he wore...
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1.0
I didn't like
  • Rude customer service staff
  • Crappy customer service
  • Rude salesman
#1037619
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I purchased a 1600.00 refrigerator that I saw in the store which had no dents, dings or blemishes at all but the product that was delivered was NOT what I saw and purchased. I immediately contacted Best Buy store # 1412 Garland TX. And advised that both doors had marks...
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Anonymous

Anonymous Time for Small Claims Court - the threat itself may get you results.

Short Review for March 28, 2017, Pc_pricing

#1026766
3.5
Bought a laptop. They helped set up. Went home and password didnt work. Now they want 40 to reset. Nasty employee. I will never go back there. Staten island store
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Vizio TV Review

#1024633
poor customer service in store and phone.
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Best Buy Shipping Service Review

#1023724
Need two Nexus 6P phones serviced..No help from customer service..Won't send shipping address or label...Frustrating customer service *** or ignorant people employed there...Disgusting!
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Short Review for February 28, 2017

#1014702
Worst retailer ever as far as telling consumers the truth. There is no star available for them. Zero out of five is not even a fit.
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Two weeks ago I purchased a dishwasher and scheduled an installation. The install was rescheduled - without anyone telling me - because they could not locate the dishwasher in the warehouse. I rescheduled install to a date that worked for me. That install was cancelled...
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2.4
I liked
  • Salesman ok
  • Salesman
I didn't like
  • Poor communication between store and delivery company
#1035296
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Today I bought an Insignia BT speaker on sale at Best Buy, Miami Beach. I took it home and tested it. Sadly, the item was so poor in quality I decided to return it and tty another brand. I had paid with my debit card. I was informed that the money would take 3-5...
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#1034853
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I was given a new HP laptop for my birthday. It never even turned on. When my children tried to return the gift they bought me Best Buy refused to take it back. Apparently they missed the return date by 1 day. It was 15 days after they bought the computer. If they do...
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insgeek2000

insgeek2000 Well Anonymous maybe you're dishonest and return things you damage but I'm not. I didn't have the receipt to return it. I had to wait for the one of my adult children to hav...

Anonymous

Anonymous They ALWAYS say it didnt work when they BREAK IT!!!!! If I purchase something and it doesnt work I take it right back. No waiting unless its too late and the store is closed. ...

You just close y account due to inactivity without notice or giving me any warning or chance to keep it open. You just close in as I didn't use it.. I had a great credit with you, over 12 years as a customer and thousands of money spent. I was going through a divorce...
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Anonymous

Anonymous Best buy as well as any other big box store uses a third party vendor to issue credit.The third party vendor is whom you should be complaining to.

Anonymous

Anonymous Best Buy doesn't issue credit, nor do other big box stores. The card you have is issued by an independent credit company.Look at the back of the card, and you will find the na...

I didn't like
  • Account not being reopened
#1033971
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Bought a $500 computer from their store. Two months later the computer wouldn't work. Took it into best buy for them to look at and they said the hard drive is bad. They told me if I wanted the computer fixed and all my data backed up I would have to pay $100. I...
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Anonymous

Anonymous You will get the same thing at literally any retailer. Unless you purchase an extended warranty they are not obligated to fix your computer for free lol.

Anonymous

Rug burn Yes free *** equals virusesWelcome to the real world

1.0
I didn't like
  • Being sold a junk computer
#1033359
Reply to reviews
Best Buy was suppose to deliver a tv to me after 415 pm they called at 8 am saying they would be there at 830. They said when I set up the delivery it would be after 415. The guy called to come at 4. I told him I wouldn't be there until 415. They canceled my delivery...
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1.9
#1033062
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Contact Best Buy

Headquarters Address:
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
Phone:
(757) 220-1352
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I bought windows10 copy USB from Dearborn ,MI store , because my PC has crashed , when I tried to load it to my computer it did not work I think because they sold me the wrong version of windows ,i took my computer to the store and the supervisor at the Geeksquad by...
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Anonymous

Anonymous I mean any version of Windows would load normal. Bout in safe mode would be a start but you seriously need to do some simple Google searching before you start anything like th...

rollo2016

rollo2016 First of all, If you paid $128 you probably overpaid at Best Buy. However, you leave out alot of pertinent info regarding what, if anything happened for you to want to install...

1.6
I liked
  • Worst
  • Geek squad
I didn't like
  • Aweful return policy
  • How i was treated by customer service and manager
#1032830
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