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I purchased dishwasher among other items at Rego Park,NY store on September 9, 2017. It was scheduled to be delivered/installed (service I paid ) initially scheduled for between 12-4pm window. That was fine. 2 days prior I was called to inform that...
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#1105681
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I want to start of saying thatlast year i bought a espon projector and a yamaha surround sound and a system i spent over 5500.00 dollars. Go in the store yesterday to buy a 4k tv i have 3000.00 dollars in my pocket.im looking at the xbox stuff when i notice a employee...
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1.0
#1105169
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I AM SO UPSET- I had delivery set for sept 23, 2017, waited for 7am call-no call. then called store at 10am, I'm told store left a message on my cell phone about rescheduling a delivery (no message, no missed call-THIS MEAN NO CALL) I had to cancel my installing guy,...
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#1105034
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Best Buy - Terrible delivery

Best Buy
#1105786
Best buy delivery people sucks. TAKE YOUR BUSINESS SOMEWHERE......
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Best Buy - Refuse to give the price price was on teg,
1/1

Best Buy - Refuse to give the price price was on teg,

Best Buy
#1098144
They refuge me to give price that was on the teg,and honestly one of the employee show me that item and telling me that is good one to buy when i go to pay the cashier refused to sale
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Frustrating Best Buy return policy

Best Buy
#1079698
3.0
Details
Unable to return five sealed Cd's purchased as a gift beyond the 15 day original purchase date. Contacted BestBuy.com and representative said he couldn't issue refund or return because of return policy. I went up the management level and team leader still denied return. Stuck with 5 brand new CDs I'll never use.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website

Best Buy - Execellent employee

Best Buy
#1078151
4.1
Details
We had a really good service. His name was Jacob Coleman.Even though he was waiting on us. He was still answering questions for other customers. And he had a good attitude. Working with the public can be exhausting.And I thought that he was doing a good job.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Never go back. I have spent thousands of dollars with Best Buy but they have now forever lost my business. I will never ever buy anything from them ever again. I had bought a camera from Best Buy a really nice Canon two memory cards and a backpack to carry it all in....
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h.kitchener
h.kitchener

Best Buy---and many other retailers---do not like to deal in cash, whether it is from you as a customer paying for an item or from them as you found out. I remember a few year...

1.0
#1104936
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I purchased a front load washer on 9.15.17 and I was told that I did not need pedestal because mine was universal. My delivery was set for 9.20.17. I was forced to reject the washer because when the box was opened it was completely damaged. I was also informed by the...
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h.kitchener
h.kitchener

First, let me say you are making a mistake in purchasing a front load washer. A basic top load with none of the bells and whistles is the most logical and cheapest to replace ...

Anonymous
Anonymous

Ohhhh and get this...just now at 937PM, I get a call from these {{Redacted}} idiots to tell me that they will be here on Monday, 9.25.17 between 4PM-8PM. They inform me that t...

#1104710
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I ordered an entire new kitchen suite from Best Buy. Understandably this would be several deliveries. The first time I was inconvenienced (the delivery people never showed up) I got compensated a $100 gift card. Great, basically shut up money. The second time it took...
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#1103757
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When Best Buy delivery is SO bad, you take your money to Sears
Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the freezer is about 50% functional. We decide on a deeply discounted floor model of a Samsung refrigerator because we were...
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1.0
I didn't like
  • Lack of delivery
#1103145
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On 9-17 I searched for prices for 5.0 cubic freezers and best buy came up and advertised a price for $139.99. When you click on the bb website the price changes to $169.99. I talked to a salesperson named Lillie, another sales person whose name I could not understand...
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MattD78
MattD78

This is not bait and switch. Many websites have what is called a cache "Google crawls the web and takes snapshots of each page as a backup just in case the current page is not...

#1101894
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Where to begin? I am deeply upset by the customer service provided to me regarding a refund check that I was supposed to receive... I made a return to the store for an HP laptop on 8/30 in which I paid cash for... Since the laptop was over $800 ($1154.99), I was told...
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MattD78
MattD78

Tell the Best Buy representatives to go onto their own website under the Return and Exchange policy and tell them "If you paid more than $800 in cash or more than $250 by chec...

#1101684
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I walked in to looked at a fridge I had been watching for the last month and the price was 500 dollars off. I got a salesman and asked if it was in stock, It was not, so I asked how long it would be on sale and he said till Saturday. I walked in Friday to buy it and...
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1.8
I liked
  • Most products
I didn't like
  • Best buy credit card customer service they lie to much
  • Third-party customer service
  • Customer service and delivery
#1101271
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