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On February 26, 2017 i received a letter stating my account has been closed due to number of accounts with delinquencies that i have with other account holders. I have never been late on my payments with Best Buy and have paid in full. They should not base their decision on my other accounts they have nothing to do with. This is very negative on their behalf and i feel i was being discriminated against. All the lady i spoke to could say is that...
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Anonymous

JJ Agree with you, even though you should be taking care of all of your accounts.

I didn't like
  • Closed my account
#1014502
On February 11, 2017 walked into Best Buy store#345, Huntington Station and was looking for a specific TV that was $999.99. A sales consultant by the name of Justin Milione greeted us and showed us where to find the TV. He then proceeded to tell us that a better TV than the one we were buying is going on sale for same price on Sunday so buy the more expensive one and I will give you my cell phone number and you don't even have to come back to...
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h.kitchener

h.kitchener You are much too trusting of salesmen.

1.0
I didn't like
  • That i was lied to by a sales consultant just to make a sale
#1014362
Dec 18th we bought an xbox one bundle and it had the 1 year xbox live membership card attached to the box and advertised as part of the bundle. When the kids went to activate the card it said the retailer had not activated the card. We had to drive quite the distance to the Best Buy we purchased the bundle from only to be told it was not part of the bundle and we never paid for it!! Never before is there a more clear bate and switch than this....
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Anonymous

Anonymous haha

Short Review for February 28, 2017

#1014702
Worst retailer ever as far as telling consumers the truth. There is no star available for them. Zero out of five is not even a fit.
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Refrigerator Review

#1011267
2.0
Customer service at BB is terrible! Buy at HH Greg!
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Short Review for February 11, 2017

#1006586
3 days late with credit payment related to snow storm and have been receiving non stop phone calls all hours of the day, 8 am on Saturday, 6-7 times during the day with a message to call about my account. Are you kidding me? If I knew I would have to put up with this I would never have bought anything from them. After I pay this item off will never buy from them again! Fed up with Best Buy!
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Short Review for February 06, 2017

#1003540
1.0
I got a order and i didn't get the power cable i called them was with them on the phone for hours and nothing they didn't help me and didn't care and im a elite plus mamber
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Again as I look at the sound bar I bought over the holiday(black friday), I want to do all I can do to forwarn others and myself never to shop at best buy!!!! I had no idea returning a clock radio in July would prohibit me from returning again for another year. I went through the gammit of calling and getting promises to taking back to the store this item to no avail. Not to mention being shuffled around within there system and being on hold...
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1.0
#1013600
Scheduled delivery at the store with a 12 - 4 arrival. Got a call the night before to confirm time. Best Buy uses a Company called XPO who changed our delivery time to 8 - 12 with no exceptions. I spoke to 2 very rude and extremely unhelpful people. One being the "Supervisor". We chose the delivery time and scheduled time off from work. Why did they feel it is ok to adjust this time? I am very disappointed in the Company Best Buy chooses to use...
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5.0
#1012425
I purchased A phone at the store in manchester ct on saturday .The department that I was in was not busy at the time ,there were about 5 associates just hanging around talking to each other with hands in there pockets.I was looking for A smart phone looking where they would be none were to be found I asked an associate and he looked at the display that was empty and said there were none left well I had called the store prior to coming in and was...
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3.5
#1011569
Consumer protection / office of the attorney general will see my formal complaint. I can't even express how pathedic my " EXPERIENCE" has been with a problem on an " installed by best buy dishwasher". It worked ONE TIME. I purchased the extended warranty on top of paying for the installation. ($150.00) since then, I have called 9 times, apparently they can't offer me any time other than mid -day during the week, like the cable company : between...
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offconsumerpissed

offconsumerpissed I know it's frustrating, but they are offering you a timeframe to come fix it. Those large windows of time make sense if you think about it. It's sort of impossible to know ho...

1.0
I didn't like
  • Customer service or installation and geek squad
#1011261
I bought a TV in East Ft Lauderdale for a 2nd home we have which is a 2 hour drive away where there is no Best Buy. Upon opening the box I noticed the TV was defective and returned the TV within a week. They said "we have a 3 day window for defective items". I told them I was not at my 2nd home everyday in order to exchange it and I should still be able to exchange the TV out. The Mgr said "Sorry" So I left with a defective TV which is of no...
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MattD78

MattD78 Most of the time I would agree with offconsumerpissed, however:
My Best Buy® Elite Members 30 days
My Best Buy® Elite Plus Members 45 days
Most Products 15 days
Th...

offconsumerpissed

offconsumerpissed Sooo many of these complaints are simply people whining. There's a three-day return policy. You did not return the TV within three days. What exactly is hard to understand?

3.1
#1010685
The absolute worst service experience visiting the Magnolia Audio/Video section at Best Buy brought to you by Kevin and Dwayne. I was intrigued by one of the rooms they had set up in the back that shows the different lighting settings, with a fireplace and couch. Really peaceful! I went to close the door to see what the ambiance setting looked like with no light from the door, and the sales manager comes to the door and literally pushes the door...
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Anonymous

Anonymous Maybe you deserved it?

1.0
I liked
  • Products
I didn't like
  • Gender and racial discrimination
#1010432

Contact Best Buy

Headquarters Address:
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
Phone:
(757) 220-1352
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I made the big mistake of believing that buying from best Buys and getting the "geek squad" protection was enough. I was not told that I had a very short time to TEST and evaluate my product. I put the TV away for use when I finished a room,mounted it on the wall to find out it was FUBAR. In the store they told me the screen was cracked and that since I waited too long = I was getting NOTHING for the TV that I paid well over a few hundred for....
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2.0
I didn't like
  • Store policy
#1010173