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1.7 Based on 363 reviews
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  • Customers like
    • Convenient location 10
    • Wide variety of products 7
    • I stopped shopping at best buy 6
  • Customers don't like
    • Poor customer service 74
    • Slow to assist 23
    • Customer service 19

I bought a 40" TV from Best Buy. Set it up and found that the screen was broken and didnt turn on. I returned and they refused to give me a refund or exvhange. Since the box wasn"t damage then I had to be the one who damaged it. They put it in my car and i had someone help me take it out and set it up. There is no possibility that I vould have damaged it. I took out a Best Buy credit card and now I have to pay for a TV that I never got to watch... Read more

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Bestbuy is irresponsible ! There was a labor day sale 20percent off open box appliances, I looked for several days,nine stores looking for open- box refrigerators I found one it had unnoticeable dent on left side door you can't even notice them at all I found the perfect one LG a 1399.00 fridge for 858.00 with tax I was so happy in 5 days it would be in my home., that deliver day I left someone home for the delivery after work I was so excited... Read more

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Bestbuy is irresponsible ! There was a labor day sale 20percent off open box appliances, I looked for several days,nine stores looking for open- box refrigerators I found one it had unnoticeable dent on left side door you can't even notice them at all I found the perfect one LG a 1399.00 fridge for 858.00 with tax I was so happy in 5 days it would be in my home., that deliver day I left someone home for the delivery after work I was so excited... Read more

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I was told that my refrigerator will be deliver to my house between 11-3pm. I took one day off from work to wait for the delivery. 3 pm passed, I called and called and finally at 4:30 I spoke with a very pleasant young lady.She told me that they will not make it today. There is a delay. I was so angry I started to shake and cry. why can they call me and tell me that they cancel my delivery? Is that too much to ask ? Why did they enter my phone... Read more

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  • From mobile
  • Sep 22
  • #923452

Everytine you walk in a Best Buy store all you see is too much attitude in their staff. I don't go there for attitude I go there to purchase electronics. Not to mention the managers there need professional training as well. Sad

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  • From mobile
  • Sep 21
  • #923394

I'll never set foot in a BestBuy store again! They sell you a crappy appliance and then shuffle you over to the manufacturer; never letting you know that they have their own in-store tech!! They don't care about their customers! Only making money!!! Once they've sold you something; it's your problem! Go to Sears! They'll take care of you!!!

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I am one of managers of parking lot at queens place 88-01 queen blvd new york 11373 , we have one of the best buy workers , who refuse to pay his monthly parking fee , and he refuse to pay his ticket fee , and he parked his car at our location , and he waited until the manager left the location then he lifted the gate ,and left . with out paying ,. we talked to his manager , and the mall security about it , his manager was very understanding... Read more

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This 4k blu ray player is the best in the market, but buying one from best buy will be your worst experience. I am what best buy calls an ELITE PLUS customer, a title that is worthless if you don't gent the quality of customer satisfaction that (the best customers) are supposed to receive. In less than 24 hours i have spoken to 6 different customer service agents , 3 yesterday and 3 today, with that almost 3 hours or more of talking on the... Read more

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I've been trying to get my money back for an item purchased at BestBuy.com. I've made several attempts and calls to get my money back on a TV and it's been almost 2 months since purchase. I ordered a 50" TV and it was delivered damaged. I Called Customer Service on the day of delivery to report the damage. They instructed that I had 2 options: 1) Have a replacement sent out or 2) Return it to my local store to get a replacement. I chose to... Read more

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Poor Customer Service - Best Buy League City, TX
1 of 2

Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went to this Best Buy looking for a laptop and after speaking to the employee I found one that I liked. It was marked clearance at $699.00 and it showed the regular price was $799.00. I told him that I was going to go home and research the computer and check the reviews and return Monday. I even asked... Read more

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