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1.7 Based on 407 reviews
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  • Customers like
    • Convenient location 10
    • Wide variety of products 7
    • I stopped shopping at best buy 6
  • Customers don't like
    • Poor customer service 75
    • Slow to assist 23
    • Customer service 22

So disappointed with the delivery service I received this week. The guy was really rude. I was told by a best buy canada associate on the phone that upon my delivery for my dishwasher that my instalation would be done upon delivery. As I told the delivery guy this he refussed rudely and refused to wait while I was waiting for an assistant on rhe phone at best buy canada. I then spoke to two othet associates who again told me yes he was supposed... Read more

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I am NEVER shopping at best buy ever again. I ordered a computer in November (I believe 25th). It's December 6th at the moment, I was supposed to get my computer on the 4th... So disappointed, tomorrow is my birthday too and I don't know if I'll get it or not, I wake up every day to check the order status, only to find the same "preparing" bullcrap. I went to the store to confront an employee there, all he did was smile (clearly had no sympathy... Read more

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I've been shopping at Best Buy for many years and recently I am at a point where I will never shop there again. I realize that the reason I feel like no one cares, is because they dont. They say they do, but they dont. I am told I will be called back and never am I called back. I have stayed home 5 times now to receive my washer and dryer and every time either they dont show up without any notification, they show up late and cant finish the... Read more

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I believe I was also a victim of being hacked via Bestbuy. I purchased a open box PC, geek squad in Melrose Park was supposed to wipe the PC. I own a business and gave them my business card since I didn't have time to wait. As soon as my IT professional hooked up the computer to our business remote server, the hacker accessed everything via remote. My personal information and he or she attempted to access much more. I had to replace every hard... Read more

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Showed up Friday night with laptop. I didn't bring my charger cord so i had to come back Saturday, on me, no problem. Showed up Saturday at 1005 and was told I need an appointment to drop off, news to me and not notified of the need to do so. Set appointment for 1020, tech talked to lead guy then said 1040. Showed up at 1035 and was told my appointment was for 1100??????? Hope the rest of the visit/service is better. Folsom, CA 12-3-16 Read more

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Ordered a SONOS Play:1 with free shipping. More than eight days before shipping was confirmed and carrier acknowledged receipt of the package. Because they had a limit of one, I ordered another from and received that one in 3 days (and the website actually indicated that the product was out of stock at the time). I had a gift card kicking around that I wanted to use for, otherwise I would never bother with Best Buy. Why would you?... Read more

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Last week, on black Friday, I visited the Best Buy location in Grapevine, Tx to purchase an HP Laptop which was listed in their ad for $349 (reg price $499). I looked at the laptop in the store, and told the salesperson that I would like to purchase it. The salesperson said that, although their inventory system showed that the store I was in has 5 units, he could no locate any. I asked him to locate the laptop in another store. He said that... Read more

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Ordered and iPad online. Paid the extra $12.97 for expedited shipping to arrive Thursday. No iPad on Thursday (or Friday). Online status is "USPS awaiting item". Called customer support. Estimated wait time: 1 hr 45 min! Elected the call back service. Call returned 2 hrs later. After waiting another 5 min, call was disconnected. Called customer support again. Wait time: 2 hrs 30 min! Call was returned 2.5 hrs later. Very frustrating... Read more

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Got scammed by the salesman at Best Buy, Sherbrooke (QC). The guy told me I would get a discount if I took one month of their GeekSquad protection plan. Now I want to cancel the protection and the customer representative tells me I can't cancel before 6 months of protection. I didn't sign anything and wasn't told that. Very pissed and want to go to OPC.

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I purchased 2 home theater systems, installation on the two theater systems, and added the installation of 5 TVs. This was scheduled 12 days out and the evening prior to the install I was left a voice mail that they could only install 2 TVs because I didn't pay for the other three TVs. Furthermore, once the Greek Squad arrived they informed my wife that we didn't pay for installing the home theater systems either, they would not hook the... Read more

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