filters
state:
Show
city:
Show
product:
Show
Sunday Oct. 8, 2017 we took our new TV out of the box, plugged it in and there was a spider web looking black thing across the screen. I thought at first it was part of the cartoon that had come on. Then I realized the tv was defective. The screen itself looked perfect...
Read more
3.0
I liked
  • First girl that helped was very nice
I didn't like
  • Rude employees
  • Unwilling to repair or replace defective product
  • Thir dishonesty or their attitude
#1114837
Reply to reviews
Sales people on staff are very friendly and knowledgeable of the products they sell. It's when you have to deal with management like their Assistant Manager Sarah, to get an override code approved for a coupon voucher, that the whole buying experience is ruined. Her...
Read more
1.0
#1114815
Reply to reviews
Sales people on staff are very friendly and knowledgeable of the products they sell. It's when you have to deal with management like their Assistant Manager Sarah, to get an override code approved for a coupon voucher, that the whole buying experience is ruined. Her...
Read more
#1114814
Reply to reviews

Best Buy - Terrible delivery

Best Buy
#1105786
Best buy delivery people sucks. TAKE YOUR BUSINESS SOMEWHERE......
Comment
Show
Best Buy - Refuse to give the price price was on teg,
1/1

Best Buy - Refuse to give the price price was on teg,

Best Buy
#1098144
They refuge me to give price that was on the teg,and honestly one of the employee show me that item and telling me that is good one to buy when i go to pay the cashier refused to sale
Comment
Show

Frustrating Best Buy return policy

Best Buy
#1079698
3.0
Details
Unable to return five sealed Cd's purchased as a gift beyond the 15 day original purchase date. Contacted BestBuy.com and representative said he couldn't issue refund or return because of return policy. I went up the management level and team leader still denied return. Stuck with 5 brand new CDs I'll never use.
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website

Best Buy - Execellent employee

Best Buy
#1078151
4.1
Details
We had a really good service. His name was Jacob Coleman.Even though he was waiting on us. He was still answering questions for other customers. And he had a good attitude. Working with the public can be exhausting.And I thought that he was doing a good job.
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
I called Geek Squad today and I was told to do anything about my computer it would take 1 to 1 1/2 hours before someone was going to be available. I pay for this service and I shouldn't have to wait that length of time for anything. I can't keep coming back to my...
Read more
1.5
I didn't like
  • Customer service and wait time
  • Lousy service
  • Phone customer service
#1114706
Reply to reviews
I Bought a Dell All- In- One Computer Inspiron 20 That I Bought In Febuary 2017 From BestBuy on Archer rd in Gainesville FL There is a defalt with the stand it is on a fold out stand witch every few months it works its way closed and the computer falls forward.The...
Read more
Anonymous
Debra Armstrong

They got there money what do they care now

lostlove1968
lostlove1968

this is my post and i didnt give them a 3.7 review if anything it should be a 2 rating

3.7
I liked
  • Wide variety of products
  • Different brands
I didn't like
  • Customer service not willing to help or follow up
  • Were nice at first than they turned nasty and condasending
  • Poor customer service documentation and timing response
#1112631
Reply to reviews
My husband and I were banned from making returns when our returns were due to items being defective. Just to name a few examples a MacBook Pro had battery issues, the galaxy s8 had light leak around the seal, the iPad Pro had dirt under the screen, a dell laptop’s...
Read more
MattD78
MattD78

Also keep in mind returns are a courtesy offered by the store and very few states have laws requiring states to accept returns.

MattD78
MattD78

TRE, or The Retail Equation, is a third party service that many retailers, including Best Buy, utilize to help track returns/exchanges in an effort to prevent losses and keep ...

1.3
#1111879
Reply to reviews
I went to my local Best Buy to get a laptop. After considering couples of models and talking to the agent there, I purchased a Lenovo laptop based on store agent recommendation. The laptop was fine for few days until one day the screen froze and then I got a blue...
Read more
#1111008
Reply to reviews
4 October 2017 Walked into Best Buy Burlington MA to buy an $750 phone. In mobile phone dept, passing salespeople from other depts. said the lone phone dept salesperson would be right with me. After 30 minutes he had not showed up, as he was busy with someone else. 30...
Read more
Anonymous
Anonymous

Senior Management probably determines staffing levels.So send a letter to Senior Management.Best Buy's corporate mailing address is:7601 Penn Ave. SRichfield, MN 55423

I liked
  • Competitive prices
I didn't like
  • Getting no service
#1110588
Reply to reviews
I bought a washer and dryer in my springfield, mo store to be delivered. Two days later I received an email saying that my order had been changed to store pickup. The next day I received an email saying that my order had been cancelled. I called the number on the email...
Read more
1.0
I didn't like
  • Bad service after purchase
#1108678
Reply to reviews

Contact Best Buy

Mailing Address:
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
Phone:
(757) 220-1352
More
Got extorted for $ by their GeekSquad people off site. In store people in Sarnia location were good but the 1800 geeksquad literally extorted my credit card, and charged me AFTER I already paid for monthly policy. Broken phone was lost and couldn't be tracked. It was...
Read more
Fort Gratiot Township, Michigan
#1108187
Reply to reviews