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My boyfriend and I went to Best Buy in Montclair, CA and we went to the car stereo section to buy a new stereo for his car he had just purchased. We waited around, and no one came to help. Finally, I went and found an employee and asked him if we could get some help...
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1.5
#1149386
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We were supposed to take delivery of a new TV today which included setup and removal of the old one. Got a call from someone who was coming to pick up the old TV stating he'd be at our house within 30 minutes. I asked if he was dropping off a new TV as well - he said...
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1.8
I didn't like
  • Customer service is horrible
#1149138
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Purchased a Chrome Book for Christmas. Couldn't be delivered and was returned to Best Buy. I Received an e-mail on Nov 17th saying they had received the item and a refund would be issued. I t is now Dec 11th, Best Buy has opened two different Case numbers and I still...
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Anonymous
Best Buy is trash 1

They are certified scammers who like be to scam people and live happily. It needs to shut down

2.4
I liked
  • Selection
I didn't like
  • Cancellation and refunds
  • Procedures and policies concerning ordering
#1146001
Reply to reviews

Best Buy sucks

Best Buy
#1149261
1.0
Details
They hard sell you on everything and if you want a refund on items you were dumb enough to buy like me it takes 5 to 10 business days to get your money back I will never shop there again
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Exchange, Refund and Cancellation Policy
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Best Buy sucks

Best Buy
#1145774
I have Tried to get phone contact with them while in the store watch 3 customer service people standing around talking to each other no one would answer the phone held on for 10 minutes never got an answer try to get prices off of their website the website will transfer you to so many links that you cannot get an actual price or availability of a product
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Best Buy sucks

Best Buy
#1139486
2.0
Details
Ordered top of line dishwasher. Delivery date was postponed two weeks. Then false charges on my account. Had card changed by their request. Then dishwasher order was cancelled because of card. Told to reorder with new card. Wait another month for delivery. They would not honor the special I got with the original order. Screw best buy.
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Best Buy - Geek Squad Manager

Best Buy
#1137573
1.5
Details
When you go into a store 5 times and still get the run around from Blake the Geek Squad Manager might be time for him to be replaced. He promised, he lied and told us to take our business to other area establishments if we didn't like the customer service. I guess Best buy doesn't need the business nor do they care about customer service! SAD!!!
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Customer service
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Product or Service Quality
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Good day, I have ordered a big box of film last week for my camera, there are 4 packs of 10 in the box! When i used my first pack there were only 6 film in the pack instead of 10 film! I have ordered this film because I purchased the Instax mini 9 from you as well and...
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3.7
I liked
  • Ordering it
  • Appliance
I didn't like
  • Finding out after the buy
#1145607
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Returned a broken TV to my local BB store #2021. Was a floor model with three separate pic problems. Less than 6 weeks old. I wanted a comparable TV. I even bought a more expensive model. After 5 employees harrassed me about my mounting bracket that literally all 5...
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1.1
#1145328
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Best Buy has the worst customer service I have ever dealt with. I purchased a $2000 refrigerator and verified the order with my credit card company but since I did not respond to Best Buy's email within 24 hours they cancelled the order. I contacted them and after...
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1.0
#1144501
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Good Morning I am writing to you with great disappointment regarding the following order: Order Date: 11/18/2017 ORDER # 1117322813519 I am a United States Army Officer currently attending the United States Naval War College at the Newport Navy base. I can understand...
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Anonymous
Anonymous

OP:This is what the word dyer means...a person whose trade is the dyeing of cloth or other material.So exactly how does this pertain to a computer?This complaint is too long.D...

I liked
  • I stopped shopping at best buy
I didn't like
  • Manager not helpful tyra
  • Hated
#1144143
Reply to reviews
Bestbuy Novi MI is the worst store I have ever seen!!!!!! Bought new washer dryer and fridge from them, scheduled for installation and toll away the old ones. Wait 4 hours for installation people to show up, I called and was told by customer service that they won’t let...
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h.kitchener
h.kitchener

Try Lowe's rather than Best Buy. Dispute any "restocking fee" they charge you. Best look carefully at the invoice you got from them to see the "terms and conditions" or such i...

2.4
I didn't like
  • Customer service
#1143952
Reply to reviews
I called Best Buy customer service about 5 times to speak to them about a promotional offer that I got sent to MY email address, while I entered in information about my boyfriends credit card since I haven't and do not plan on applying for one.. I wanted information on...
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1.0
#1143540
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I ordered a television for the Black Friday sale. I called this store to see if my order had arrived per the estimated arrival date. From that point, I waited on the phone at least 30 minutes, called an 866 number which took additional 44 minutes as well only to not...
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3.7
#1143241
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